4/5
GoogleRating only, no written review.
Agent replied · 16 October 2023
Very much appreciated Jeremey...
Trusted Agent profile
Verified
Robinsons estate agents in Chester Le Street, Dunstable and Reigate
★★★★★
2,198 reviews across 3 offices and 4 platforms
Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,198 reviews on four platforms, rated 4.7 out of 5 overall.
293
Reviews on Google
All 3 offices
13
Reviews on Facebook
All 3 offices
120
Reviews on The Trusted Agent
All 3 offices
1,772
Reviews on Trustpilot
All 3 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers27 reviews
Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ...Read all 27 from sellers
Buyers16 reviews
I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ...Read all 16 from buyers
Landlords36 reviews
We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ...Read all 36 from landlords
Tenants19 reviews
I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ...Read all 19 from tenants
Our offices
Robinsons's three offices, most reviewed first. Each has its own page.
- Robinsons Chester Le Street45 Front Street, DH3 3BH1,810 reviews · 38 on Google (4.0)20 in the last 90 days
- Robinsons Dunstable20 West Street, LU6 1SX384 reviews · 251 on Google (4.4)9 in the last 90 days
- Robinsons Reigate1 Bancroft Road, Reigate, RH2 7RP4 reviews · 4 on Google (5.0)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews on Google
Showing 293 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
Agent replied · 17 October 2023
Thank you Vishnu.
1/5
GoogleAbsolutely shocking, untrustworthy, inexperienced Managers, no knowledge and they just can not be bothered. Stay clear, asked around the locals and they will tell you. Does not deserve the one star
5/5
GoogleGreat service.
Agent replied · 26 September 2023
Thank you Grace, Charlies now on a mission to locate your new home... lets see if he can meet the challenge.
5/5
GoogleFantastic service Charlie was very professional very smart and knowledgeable thanks Charlie for showing us around our dream home
Agent replied · 20 September 2023
Very much appreciated Ree, always good to receive not only 5 stars but such nice comments. Were pretty chuffed Charlie was able to help and that you've found your dream home.
5/5
GoogleGreat agency. Viewed the property without any hassle and on time.
Agent replied · 20 September 2023
Thank you Romi, appreciate we all lead a busy life and that you have taken the time to hit us with 5 stars and a great review of our services.
5/5
GoogleOne of the best state agent we have come across. Very efficient, helpful and approachable to any query you may have in your mind. They also have time to listen carefully to your needs and do not put any un necessary pressure to buy which allowed us time to think and not to rush to take wrong decisions which people do sometimes and have regrets later on. We recommend fully to use this agent if you want, very satisfying, either buying or selling your property and you would never go wrong. We would recommend
Agent replied · 20 September 2023
Prafulla, A BIG THANK YOU... We honestly appreciate the kind words, recommendations and 5 stars. Let us know when your ready to make a move and we will do our best to make the process as smooth and stress free as possible.
5/5
GoogleBrilliant estate agent
Agent replied · 24 August 2024
Thanks David, much appreciated.
5/5
GoogleCharlie was a very pleasant young man. He showed us round the property & answered all of our questions professionally. He was very smart and punctual too. A great asset to the company.
Agent replied · 2 August 2023
Really appreciate your time and feedback on our company and Charlie too... Charlie is learning fast and great to see he's utilising his knowledge and skills.
5/5
GoogleRating only, no written review.
Agent replied · 8 July 2023
Very much appreciated Alice, Charlie will keep you updated on any new properties.
5/5
GoogleGreat Estate agent who showed myself and daughter round a property. Was very knowledgeable about the property and came up with some ideas. Did not feel rushed and was happy for us to have a good look and talk through our ideas for the property
Agent replied · 4 July 2023
Thank you Vicki, 5 stars and a great review is always very appreciated.
5/5
GoogleWe will highly recommend Robinsons estate agents as we are having a great experience with them at the moment in buying our first house, particularly with Charlie which was quick and responsive from the beginning. He is very responsive, polite, helpful and patient. Excellent customer service!
Agent replied · 1 July 2023
That's great to hear Bianca, Charlie's a new asset to the team so its good to hear he's on the right track... Appreciate you taking time to hit him with the 5 stars.
5/5
GoogleVery smart and friendly young man. Helpful, knowledgeable and gave us the time we needed
Agent replied · 1 July 2023
Thank you Jackie, Charlie's a new member to the team and its great to hear he's progressing well, lets hope he can find you a property soon...
5/5
GoogleCharlie was very helpful and knowledgeable
Agent replied · 1 July 2023
Thank you Monique, we get a hard time in this industry from many so its great to see that although the property you enquired about wasn't suitable we were able to be helpful and knowledgeable.
1/5
GoogleRating only, no written review.
Agent replied · 1 July 2023
Sorry Vlad you felt we only deserved one star... We did explain to you that someone with your credit history and tenancy back ground we wouldn't be able to help you as we would be placing our landlords at risk and as a professional letting agent we wouldn't feel comfortable in doing so. We wish you every success in finding a suitable property and if we can help with anything please let us know.
5/5
GoogleCharlie was great!!! He was honest and really helpful. We would certainly use his services again
Agent replied · 1 July 2023
Thank you Michael, really pleased Charlie was able to help you and at any point you need advice, tips or just a chat please get in touch...
5/5
GoogleRobinsons provided us with a first class service that made the process run smoothly. They also put us in touch with other good businesses we needed help from.
Agent replied · 1 June 2023
Thanks for taking the time Don to review our services, its greatly appreciated.
5/5
GoogleFrom the start off our property search asking to the end and us putting forward an offer for a property and numerous other requests to view again along with other questions Robinsons Estate agents have been helpful in every aspect they are a very professional and friendly estate agent.
Agent replied · 1 June 2023
Great review Kenneth, very much appreciated. Hopefully not long now until you have a moving in date, its an amazing and truly unique property I'm sure you can't wait much longer!
5/5
GoogleRobinsons have been absolutely outstanding! Buying our first home was so daunting, the process has been easier than I ever thought, Charlie has helped us step by step, so responsive and gives us great advice, very professional. We can’t thank you enough Charlie.
Agent replied · 1 June 2023
Catherine... I cant thank YOU enough for such a wonderful review, the very fact your happy is our ultimate goal, this is extremely important to me as a business owner but also as a father to Charlie (my son). Owning and running a family owned business in todays world is very tricky so getting such a review is a sign were doing everything we can. Thank you!
5/5
GoogleWe rented out a property for several years through Robinsons and always had excellent service and help when needed. When we came to sell it, Robinsons proved invaluable in keeping the chain going and chasing when required, to keep the sale on track. I would highly recommend them for both sales and lettings.
Agent replied · 16 May 2023
“Thank you so much Fran for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again!”
5/5
GoogleExcellent service. Would definitely recommend
Agent replied · 15 May 2023
Thank you Charlie, great to see we have made a good impression so early in our relationship.
5/5
GoogleRating only, no written review.
Agent replied · 24 August 2024
Thank you very much 👍🏼 …
5/5
GoogleAs a Landlord I can confirm that Robinsons provide a professional service which is both straight forward and helpful together with a personal commitment. I will continue to use their services in the future. RDFLONG
Agent replied · 7 April 2023
Very much appreciated Russell, great to hear when we get it right, thank you.
5/5
GoogleGreat service from Robinsons. Good response to enquiries and problems dealt with promptly. They are able to call on all types of trades people for rental property too. Old fashioned dependability.
Agent replied
Love the quote Lesley "Old Fashioned Dependability" and of course the good review. We do try and bring the old and the new together and glad to see its working.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Robinsons
Which Robinsons office has the most reviews?
Chester Le Street has the most, with 1,810 reviews rated 4.8 out of 5, followed by Dunstable with 384.
Where are the Robinsons offices?
The three Robinsons offices, by town:
- Chester Le Street: 45 Front Street, Chester Le Street, DH3 3BH
- Dunstable: 20 West Street, Dunstable, LU6 1SX
- Reigate: 1 Bancroft Road, Reigate, RH2 7RP
What do sellers say about Robinsons?
27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."
What do buyers say about Robinsons?
16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."
What do landlords say about Robinsons?
36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."
What do tenants say about Robinsons?
19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."
Has Robinsons won any awards?
Yes. In The Trusted Agent 2026 awards: Robinsons, Dunstable won Trusted Agent.
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