★★★★★ 5/5
GoogleHad a valuation with Charlie, he was very friendly and effective in arranging a viewing the next day and ensuring the information was communicated with me straight after the viewing. Has made me feel reassured to look to put my property up for sale with this company in a few months time.
Thank you
Sarah · 4 November 2024 · Robinsons Dunstable
Agent replied · 9 November 2024
Thank you for your kind feedback! We’re thrilled to hear that Charlie provided such a friendly and efficient service. We look forward to assisting you with your property sale in the near future. 😊 …
★★★★★ 5/5
GoogleThank you for your time on Friday! Fantastic service from Charlie. Very friendly and helpful!
Tbarak · 2 November 2024 · Robinsons Dunstable
Agent replied · 9 November 2024
Thank you for your kind words! We're delighted to hear you enjoyed the fantastic service from Charlie. It's always a pleasure to help. 😊 …
★★★★★ 5/5
GoogleRobinsons have been fantastic both as our rental agent and with buying a property through.
Always prompt in replying to queries and they go out of their way to help.
Would highly recommend the whole team.
Tracey · 26 October 2024 · Robinsons Dunstable
Agent replied · 9 November 2024
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. Our team strives to provide the best service possible, and it's wonderful to know we made a difference for you. 😊 …
★★★★★ 5/5
GoogleVery pleased with a viewing I had today
Stewart · 25 October 2024 · Robinsons Dunstable
Agent replied · 25 October 2024
Fantastic! It’s always a win when a viewing goes well. 😃 …
★★★★★ 5/5
GoogleVery friendly and efficient service.
Helpful every step of the way - would highly recommend
Connor · 24 October 2024 · Robinsons Dunstable
Agent replied · 25 October 2024
So glad you found the help top-notch! 👍 …
★★★★★ 5/5
GoogleNever had a problem with the Robinsons team always either at the end of the phone or a return call in the morning
Jonathan · 27 September 2024 · Robinsons Dunstable
Agent replied · 25 October 2024
Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience with the Robinsons team. Our goal is always to be available and responsive, and it’s wonderful to know that we’ve met your expectations. If you ever need anything else, don’t hesitate to reach out. We’re here to help!
★★★★★ 5/5
GoogleQuick responses and excellent communication.
Natali · 25 September 2024 · Robinsons Dunstable
Agent replied · 25 October 2024
Thank you so much for your kind words! We’re thrilled to hear that you appreciated our quick responses and excellent communication. Providing top-notch service is our priority, and it’s wonderful to know that we met your expectations. We look forward to serving you again in the future!
★★★★★ 5/5
GoogleI have been working with Charlie and Micheal for the most part, and service and assistance has been wonderful.
Georgette · 25 September 2024 · Robinsons Dunstable
Agent replied · 25 October 2024
Thank you for your kind words! We're delighted to hear that Charlie and Michael have provided you with wonderful service and assistance. Your satisfaction is our top priority, and it's great to know that our team has met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. Thanks again for your feedback!
★★★★★ 5/5
GoogleRobinsons were amazing! They really pulled out all the stops to make sure i found the perfect property to suit my needs! Recommend!!!!
IntenseDefence · 25 September 2024 · Robinsons Dunstable
Agent replied · 25 October 2024
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with Robinsons. Our team always strives to go above and beyond to help our clients find their perfect property. Your recommendation means a lot to us! 😊🏡
…
★★★★★ 5/5
Googlean extremely fast-acting estate agency.
you don't have to wait a few days to view the property like in other estate agencies
one phone call and we viewed two houses the same day
highly recommend
Mac · 25 September 2024 · Robinsons Dunstable
Agent replied · 25 October 2024
Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with our fast-acting service. Our goal is to make the property viewing process as quick and seamless as possible, and it's wonderful to know we achieved that for you. If you need any further assistance, please don't hesitate to reach out. Thanks again for recommending us!
★★★★★ 1/5
Google*Update since the other update*
Got a text from Robinsons (less than 10 minutes after posting the original update) claiming my update was a threat (clearly no threat in the update below), however Robinsons decided to make a threat of their own - see attached for proof.
Hi Michael,
Can you give me my refund?
We’ve moved out nearly 2 months ago and you aren’t responding to emails or calls?
*response to Robinsons reply below*
One week from my review still have not received a refund for overpaid rent owed.
When I called after reviewing and stating my name, they questioned whether I left a poor review and hang up the phone.
Regarding any outstanding debts you claim we have on the property, we both know there are none, the property as per Michael’s email was left in immaculate condition, we were very accommodating in allowing you to show the property to prospective renters whilst we transitioned into moving out (having paid rent for those days). Your claims the refund is being held up are completely false and you are only making that claim and acting profesional now as this is a public review, when we know full well you care very little about you job and tenants, responding slowly or not at all to property issues (up to and including RATS)! Please refund the overpaid rent and I will be happy to get out of your hair and let you bother the next poor sod who needs a poorly managed flat to rent. Have a blessed day
Gabriela · 25 September 2024 · Robinsons Dunstable
Agent replied · 25 October 2024
I’m really sorry to hear about the delay in processing your refund and the lack of communication. This is not the level of service we strive to provide. I’ll make sure Michael is aware of your situation immediately, and we’ll work to resolve this as quickly as possible. As you are aware, the confusion arose due to your rent arrears and outstanding debt. Thank you for your patience, and please expect a follow-up from us soon.
★★★★★ 5/5
GoogleCharlie was really helpful and professional and was able to answer all the query’s that we had. Before the viewing he kept us updated and as one of my first viewings as a first time buyer it was a positive experience and I’d be happy to deal with him again
Brooke · 25 September 2024 · Robinsons Dunstable
Agent replied · 25 October 2024
Thank you so much for your kind feedback! We’re delighted to hear that Charlie was able to assist you so effectively. It’s wonderful to know that he kept you updated and made your first-time buying experience a positive one. We’ll be sure to pass along your compliments to him.
If you have any more questions or need further assistance in the future, don’t hesitate to reach out. We’re always here to help!
Best regards,
The Robinsons Estate Agents Team
★★★★★ 5/5
GoogleI recently had the pleasure of working with Robinsons Estate Agents in Dunstable, and I cannot recommend them highly enough! From the moment I first contacted Charlie, his professionalism and dedication were evident.
Charlie provided exceptional service throughout the entire process of buying my new home he was incredibly knowledgeable about the local market and offered invaluable insights that helped me make informed decisions.
Robinsons has truly set the bar high for service and professionalism in the real estate industry. Thank you for making my home-buying journey such a positive experience!
Natalie · 25 September 2024 · Robinsons Dunstable
Agent replied · 25 October 2024
Thank you so much for your kind words! We’re thrilled to hear about your positive experience with Robinsons Estate Agents in Dunstable. Charlie and the team always strive to provide top-notch service, and it’s fantastic to know that their dedication and expertise made your home-buying journey smooth and enjoyable.
We truly appreciate your recommendation and are delighted to have set the bar high for service and professionalism in the real estate industry. If you ever need assistance in the future, don’t hesitate to reach out. Enjoy your new home!
Best regards,
The Robinsons Estate Agents Team
★★★★★ 5/5
GoogleRobinsons have been great, and I would highly recommend. Charlie made the process smooth and kept us updated. We are very happy in our new home.
Lucy · 29 August 2024 · Robinsons Dunstable
Agent replied · 27 December 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Robinsons. It's wonderful to know that Charlie made the process smooth and kept you well-informed along the way. Wishing you all the best in your new home, may it be filled with happiness and great memories! 🌟🏡 …
★★★★★ 5/5
GoogleRobinsons have been great, and I would highly recommend. Charlie made the process smooth and kept us updated. We are very happy in our new home.
Lucy · 19 August 2024 · Robinsons Dunstable
Agent replied · 26 August 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Robinsons. It's wonderful to know that Charlie made the process smooth and kept you well-informed along the way. Wishing you all the best in your new home, may it be filled with happiness and great memories! 🌟🏡 …
★★★★★ 5/5
GoogleManaged to book a viewing with only 2hrs notice! Exceptional customer service from Charlie. Friendly and well informed agent. It was a pleasure!
Benzima · 11 August 2024 · Robinsons Dunstable
Agent replied · 9 December 2024
Thank you for your wonderful feedback! We're glad Charlie could assist you on such short notice. It's great to hear you had a pleasant experience!
★★★★★ 5/5
GoogleRating only, no written review.
Shaanak · 29 July 2024 · Robinsons Dunstable
Agent replied · 26 August 2024
Thank you so much for the 5-star rating! We're thrilled to know that you had a great experience with us. If you ever have any feedback or need assistance, feel free to reach out. We look forward to serving you again!
★★★★★ 5/5
GoogleManaged to book a viewing with only 2hrs notice! Exceptional customer service from Charlie. Friendly and well informed agent. It was a pleasure!
Benz · 29 July 2024 · Robinsons Dunstable
Agent replied · 26 August 2024
Thank you for your wonderful feedback! We're glad Charlie could assist you on such short notice. It's great to hear you had a pleasant experience!
★★★★★ 5/5
GoogleRating only, no written review.
Istvan · 27 July 2024 · Robinsons Dunstable
Agent replied · 26 August 2024
Thank you so much for your glowing 5-star review! We're thrilled to hear that you had such a positive experience with us. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. If there’s anything more we can do for you, please don’t hesitate to reach out. We look forward to serving you again soon!
★★★★★ 5/5
GoogleIt is a real estate agency that you must collaborate with if you are looking for a property to buy. They are professional and easy to communicate with.
Mona · 27 July 2024 · Robinsons Dunstable
Agent replied · 26 August 2024
Thank you for the recommendation! I appreciate the tip about the Professionalism and effective communication as they are definitely key factors when looking for a property to buy.
★★★★★ 5/5
GoogleStaff with great experience and professionalism. Quick response too.
Alexandra · 27 July 2024 · Robinsons Dunstable
Agent replied · 26 August 2024
Thank you for your feedback! We're delighted to hear that you appreciated our team's experience, professionalism, and prompt responses. We strive to provide exceptional service to all our clients. If there's anything else we can assist you with, please don't hesitate to reach out.
★★★★★ 5/5
GoogleThe agents are honest, open, and easy to talk to. Their transparency and communication made the process smooth and stress-free. I highly recommend their services to anyone looking for a reliable and trustworthy team.
Yahsinul · 27 July 2024 · Robinsons Dunstable
Agent replied · 26 August 2024
Thank you for sharing your experience! It’s great to hear that the agents at Robinsons made the process smooth and stress-free with their honesty, openness, and excellent communication. Your recommendation means a lot!
★★★★★ 5/5
GoogleI am thrilled to share my exceptional experience with Robinsons, and in particular, with Charlie, whose commitment to customer service truly sets him apart in the industry. From the moment I engaged their services, I have been consistently impressed by Charlie’s professionalism, dedication, and unwavering commitment to excellence.
Going the Extra Mile
Charlie embodies the very essence of going the extra mile. He consistently demonstrates an unparalleled level of enthusiasm and effort in everything he does. Whether it’s responding to late-night emails, taking early morning calls, or accommodating last-minute property viewings, Charlie has always been there, eager to assist and make the process as smooth as possible. His willingness to go above and beyond isn’t just a one-time occurrence, it’s a standard practice.
Unmatched Availability
What sets Charlie apart is his remarkable availability. In an industry where clients often feel like just another number, Charlie makes every individual feel valued and important. He has an uncanny ability to be accessible at any time, day or night, always ready to answer questions, offer advice, or provide reassurance. His responsiveness not only highlights his dedication but also instills a deep sense of trust and reliability.
Expertise and Attention to Detail
Charlie’s knowledge of the market and attention to detail are second to none. He takes the time to thoroughly understand the needs and preferences of his clients, ensuring that each recommendation is tailored and relevant. His insights into the local property market have been invaluable, guiding me through complex decisions with clarity and confidence.
Exceptional Customer Service
What truly makes Charlie shine is his customer-centric approach. He has a genuine passion for helping people find their perfect home, and this passion translates into every interaction. Charlie’s friendly demeanor, coupled with his professionalism, makes him a joy to work with. He not only meets expectations but frequently exceeds them, turning what can often be a stressful process into a pleasant and enjoyable experience.
Conclusion
In conclusion, I cannot recommend Robinsons Estate Agents and Charlie highly enough. His extraordinary commitment to his clients, exceptional availability, and unparalleled service have left a lasting impression. For anyone looking for a dependable, knowledgeable, and genuinely caring estate agent, Charlie is the absolute best in the business. He doesn’t just help you find a house; he helps you find a home, all while providing a level of service that is truly above and beyond.
Thank you, Charlie, for your continued dedication and for making every step of the journey a positive experience. Your hard work and kindness are greatly appreciated!
From your very happy customer Reanne and Shane
Ree · 27 July 2024 · Robinsons Dunstable
Agent replied · 26 August 2024
Thank you, Reanne and Shane, for such a heartfelt testimonial! It’s wonderful to hear about your positive experience with Charlie at Robinsons. His dedication and personalized service truly set him apart. Charlie’s commitment to going the extra mile, his availability, and his in-depth market knowledge make him an exceptional agent. We’re so glad you found your perfect home with his help. Thank you for sharing your story!
★★★★★ 5/5
GoogleI have to say the service I received to sell my elderly mothers home was absolutely amazing. We called out 3 Local agents in the area and Charlie from Robinsons was the ONLY one that actually listened to my mothers needs.
Found a buyer very quickly and even went the extra mile to personally give feedback in person as my mother has hearing problems over the Phone.
5 stars do not justify the service we received and it was an absolute pleasure to work with Charlie and his team.
Thank you so so much Charlie and Robinsons.....Keep up your amazing work!
Abdul · 27 July 2024 · Robinsons Dunstable
Agent replied · 26 August 2024
Thank you so much for sharing your experience. It’s wonderful to hear that Charlie and the team at Robinsons went above and beyond to take care of your mother’s needs. Providing such attentive and personalized service truly makes a difference. We’re glad they could make this process smooth and stress-free for you both. Your kind words mean a lot to them, thank you again!
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