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★★★★★
2,198 reviews across 3 offices and 4 platforms
Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,198 reviews on four platforms, rated 4.7 out of 5 overall.
293
Reviews on Google
All 3 offices
13
Reviews on Facebook
All 3 offices
120
Reviews on The Trusted Agent
All 3 offices
1,772
Reviews on Trustpilot
All 3 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ...Read all 27 from sellers
I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ...Read all 16 from buyers
We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ...Read all 36 from landlords
I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ...Read all 19 from tenants
Robinsons's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 293 reviews on Google only. Show every review
5/5
GoogleI rented my property through Robinsons and had no issues. They found a good, reliable tenant quickly and with no hassle it’s been let for well over a year now. Mark and the team were very helpful with any quiries or questions I had. Excellent value for money and Would highly recommend.
Thanks Jack, glad you were happy. There are far too many rouge letting agents out there so its nice to have an honest and helpful review on Google. Thanks again Jack.
5/5
GoogleI don’t have a bad word to say about Robinson’s. My husband and I have rented with Mark at Robinsons on and off for a Long time. We have never had any problems what so ever being a tenant in any of their properties. Any issues we had over the years although very minor were resolved quickly. We have grown to know Michael quite well over the years. Him and Mark have always gone out of their way to find us the perfect property. After a few years in one of their lovely rentals, we were in a position to buy. They went above and beyond for us in every way. I was registered with all local agents, who hadn’t came up with anything, and on quite a few occasions didn’t even bother to call back. Robinson’s came up trumps again, found us our perfect forever home, and the whole process from their end went very smoothly! I would highly recommend them, from rentals to buying- and if the time ever came where we did want to sell (doubtful) we would be straight on the phone to them.
Rebecca thank you so much for the very kind review, it means a great deal to us and even more chuffed that we got it right. Best of luck with the new home and please keep in touch.
1/5
GoogleAbsolutely shocking customer service. Rude, arrogant staff and a "manager" who is worse than all of the other rude, incompetent staff!!!!
Not sure this review was for us as I'm certain we don’t have any such staff operating within the business and if we did as the Director, I would certainly have taken drastic action. We have no record of a Peter Maclean in any of our dealing so have therefore reported this as suspicious activity to Google. It does sadden us immensely when the review process is abused, we encourage positive and negative reviews to help us build the customer experience and when this happens is very disappointing.
5/5
GoogleI don’t have a bad word to say about Robinson’s. My husband and I have rented with Mark at Robinsons on and off for a Long time. We have never had any problems what so ever being a tenant in any of their properties. Any issues we had over the years although very minor were resolved quickly. We have grown to know Michael quite well over the years. Him and Mark have always gone out of their way to find us the perfect property. After a few years in one of their lovely rentals, we were in a position to buy. They went above and beyond for us in every way. I was registered with all local agents, who hadn’t came up with anything, and on quite a few occasions didn’t even bother to call back. Robinson’s came up trumps again, found us our perfect forever home, and the whole process from their end went very smoothly! I would highly recommend them, from rentals to buying- and if the time ever came where we did want to sell (doubtful) we would be straight on the phone to them.
Rebecca thank you so much for the very kind review, it means a great deal to us and even more chuffed that we got it right. Best of luck with the new home and please keep in touch.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleMr Hughes was very polite and efficient as were all of his office staff. Thank you once again.
2/5
GoogleRating only, no written review.
We appreciate all Stars given...
5/5
GoogleRented from Robinsons a few years ago and found them extremely professional, supportive of our needs and any issues we had, and move over was really friendly. Would recommend people use them, they are local and great team.
Martin thank you for your time to write a review, as you mentioned there’s a peppering of Positive and Negative reviews, sometimes we get it wrong and other like you we get it right. We can only build our customer experience based on knowledge of both, so very much appreciate yours.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleMyself and my partner were looking for a 2 bed property in the Dunstable area as we have an 18 month old child. We dealt with a polite and helpful chap named Michael. Our tenancy lasted for 6 months before we set our sights on a bigger property, Robinsons could not be more accommodating for our needs and helped with a hassle free transition from one property to another. I have rented from numerous agents over the years but cannot fault this company for their professional approach and speed of response whenever maintenance issues were raised. We highly recommend Robinsons to anybody in need of estate agent services.
Anthony thank you very much for you kind words, were always looking for ways to improve our customer experience and its good to know were getting it right.
5/5
GoogleGood guys Mark and Micheal looked after me as a Tennant kept me up to date when the landlord wanted to sell up and helped me make sure I got my deposit back without any grief. Always polite and helpful Thank you
Very much appreciated Nick, the very fact you were a great tenant made the process even easier..
1/5
GoogleI would strongly to suggest you to look elsewhere until its not to late, Robinsons deserve all the bad reviews they do have. They will be quick to charge your fees, but when you need something from agency, just forget - no replays nothing
We believe it very important to encourage our clients to share their views of our service, good or bad as this demonstrates a balanced overall view of what we have to offer... sadly, on limited occasions and with this one in particular we have received a review that we have had no dealings! We can confirm that we have not or have never taken any monies from Mr Janis Jerins on any rental property that we managed and would encourage Mr Jerins to make contact with us to resolve as our aim is to have many happy clients........
3/5
GoogleI will change my response due to the fact that it was a little harsh. My biggest problem was leaving messages with someone else in the office who didn't bother to pass them on. The young gentleman who showed me round was very pleasant and I would happily use him again. As for the offer I explained I was willing to pay the asking price. Although I see it is still being advertised on rightmove. I shall call you tomorrow as I do feel I owe yourself somewhat of an apologie
Thank you Anthony for taking the time to give us your thoughts to our service, although somewhat saddened by you review as I thought we had a good working relationship. The reason for the delay with access was due to the fact the property you had shown interest in was tenanted and took time to arrange, however, we did accompany you around and your subsequent offer was rejected by the owner as a higher offer was received, you were give the opportunity to increase but declined. I therefore feel that your review is a little harsh but appreciate you are free to promote your opinion. Happy to discuss this with you if you wish to call me or email; 01582 661112 michael@robinsons-estates.co.uk
1/5
GoogleI would highly suggest you look else where before renting with Robinson's. As previous comments before state quick to take your money with fees but when an issue arises never around to help. Previous tenant
Hi Dan, sorry you felt you needed to bring this to Google/. As I confirmed to you, we did NOT want to take your money (as unusual as that sounds) as I was asked for a Current Landlord Reference. My concerns were that you are a previous tenant of some 12 months ago and therefore not relevant for your on-going landlord. Really happy to discuss further with you in order to resolve and assist with your onward move.
5/5
GoogleI have been letting a property with them for a few years and they are brilliant, nothing is too much trouble for the guys. Would highly recommend.
Very much appreciated John....
5/5
GoogleAbsolutely fabulous! I've heard stories about other estate agents being difficult. However, my experience with Robinsons of Dunstable as a first time tennent went very smooth and hassle free. They always kept me up to date with all the relevant information and assisted me with paperwork and so on. A very special thanks to Michael.
Thank you Malik for you kind words and ALL of the 5 Stars......
5/5
GoogleAlways found Mark and the team to be very helpful.
Very much appreciate the 5 stars Jason.
1/5
GoogleBooked a viewing with them for today and my partner left work an hour early to go to it as I was working and they had no other time available. He called them before he left work and just got through to a voicemail at 4pm, surely they should have someone by the phones at this time? My partner turned up at the house on time and the current tenant said that the estate agent left 15 minutes ago. I had received a voice mail from the same estate agent saying that he had to cancel the viewing because of a leak in the property and the contractor took the keys from them... which was obviously a lie. Not even wasting time having anything to do with them. They lie about cancelling appointments so I really don't see how anyone could trust them to sell their highest valued commodity.
I’m sorry Sophie that you were not happy with our service; this is the first time we have been alerted to your experience and has come as a surprise! We understand that you had indeed booked a viewing for your partner; my colleague tried to make contact with you on two occasions prior to the appointment and was unsuccessful in reaching you, as you hadn’t left any contact details for your partner we were unable to reach him. We make it company policy to confirm all appointments prior to leaving the office and especially as you/your partner were coming from outside Dunstable. We had 3 other viewings at that same time and as you or your partner hadn’t shown we left the property as we needed to be back for the Contractor who was carrying out some essential maintenance works following a leak. Sorry also that you reached our Voicemail, we are experiencing an un-presented busy period in our rentals department and if your partner had left a message we could have made alternative arrangements to suit you. My colleague tried once again on his return to make contact with you, he was successful in leaving you a voicemail updating you of his position. We would very much welcome the opportunity to put this right and assist with other rental properties if you are still looking, My Direct Dial: 01582 661112 Ext 320 or email lettings@robinsosn-estates.co.uk.
4/5
GoogleWe have had a few problems but are working through them - on the whole a good company
5/5
GoogleSo happy with the service from Robinsons Estate Agents in Dunstable. Brilliant, friendly and efficient team. Thanks especially to Michael, who swiftly found me a buyer for my Dunstable flat, then professionally managed the sale throughout. Michael kept me promptly updated, managed the price negotiations very well and helped to connect me with a good solicitor for the conveyancing. We've exchanged contracts this week - I found myself wondering, really, should it be this easy?! Highly recommended.
Thanks Charlotte, its nice that we do get it right on most occasions.....
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Chester Le Street has the most, with 1,810 reviews rated 4.8 out of 5, followed by Dunstable with 384.
The three Robinsons offices, by town:
27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."
16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."
36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."
19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."
Yes. In The Trusted Agent 2026 awards: Robinsons, Dunstable won Trusted Agent.
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