★★★★★ 5/5
GoogleI was given Michael’s number by a friend who rents via Robinson’s and had a good experience. My last agent was terrible. The flats were left in a read state by the last tenants, and needed a complete refurbishment. Micheal did everything required. The flat was then let in tip top condition. His communication is good and calls me when he has new that needs sharing.
They also managed the sale of a property for me, and did a great job on this managing a complicated buyer.
If you’re a landlord, give them a call. If your a tenant with a patchy employment history and want a cheep place to rent, call another agent. Robinson’s take on quality and rent to quality tenants.
A · 8 December 2019 · Robinsons Dunstable
Agent replied
Cracking review Rob... thank you for taking the time to post, I've double checked with Michael he didn't pay you to write it...
★★★★★ 5/5
GoogleI was given Michael’s number by a friend who rents via Robinson’s and had a good experience. My last agent was terrible. The flats were left in a read state by the last tenants, and needed a complete refurbishment. Micheal did everything required. The flat was then let in tip top condition. His communication is good and calls me when he has new that needs sharing.
They also managed the sale of a property for me, and did a great job on this managing a complicated buyer.
If you’re a landlord, give them a call. If your a tenant with a patchy employment history and want a cheep place to rent, call another agent. Robinson’s take on quality and rent to quality tenants.
Robert · 3 December 2019 · Robinsons Dunstable
Agent replied
Cracking review Rob... thank you for taking the time to post, I've double checked with Michael he didn't pay you to write it...
★★★★★ 5/5
GoogleNot a bad word to say.
Hazel · 3 December 2019 · Robinsons Dunstable
Agent replied
Full 5 Stars Hazel... always appreciated and never taken for granted.
★★★★★ 5/5
GoogleVery impressed with Michael, professional with good knowledge of property and surrounding area.
Extremely helpful, especially with viewing requests. No matter how many or specific in nature.
Unbiased and without the pushy sales attitude.
A · 8 November 2019 · Robinsons Dunstable
Agent replied
Hi Emma, thank you so much for this very kind review! We aim to please and we're glad Michael looked after you so well! Come and see us again soon.
★★★★★ 5/5
GoogleHaving used Robinsons Estate Agents for both renting our property as well as eventually selling, I can safely say, unreservedly, that this is a brilliant company to work with. In particular, I would like to thank Michael for his superb work - he knows the market with aplomb and will work tirelessly to get the best result for you. Thanks guys for all your help and I recommend any potential customers to use Robinsons... Best in the area by far!
Peter · 24 October 2019 · Robinsons Dunstable
Agent replied
Really appreciated Peter, you not only manged to purchase the house from us, you later let it out with our managed services then sold it... getting it right all the time is tricky but we managed it at all times with you, so thank you again.
★★★★★ 5/5
GoogleI have recently sold my flat through Robinsons and cannot fault the service at all! They guided me through the process and held a tricky sale together. Without their guidance and support I don’t think it would have gone through. They marketed the property brilliantly and kept me updated. I would highly recommend to anyone thinking of moving!
A · 4 October 2019 · Robinsons Dunstable
Agent replied
Thanks for taking the time to place your review Stephen, its good to see we got it right. Best of luck in your new flat and keep in touch.
★★★★★ 5/5
GoogleRecently begun a Tenancy thanks to Robinsons - The staff are very friendly and accommodating (despite my inundating them with calls). Thank you to all the Team! Highly recommend!
A · 4 October 2019 · Robinsons Dunstable
Agent replied
Dennis thank you for the 5 stars and great review, its great when we do get it right...
★★★★★ 5/5
GoogleSounds like we've completed so just want to say thank you both so so much for selling our house! Amazing service as ever.
Michael, you're always so calm and professional...and patient. You really are great at what you do.
Mark, thank you for putting yourself out and taking our houses on even though they're so far away. 3 out of 3! Not bad at all!!!
Thank you!!!!!! Xxxxx
A · 4 October 2019 · Robinsons Dunstable
Agent replied
Our pleasure Louise... Such kind words and so pleased we got it right not once but on THREE occasions! Michael is a great asset to the team and really pleased you had the opportunity to part of our family at Robinsons.
★★★★★ 4/5
GoogleRating only, no written review.
Zoltan · 3 October 2019 · Robinsons Dunstable
Agent replied · 2 October 2023
Thank you Zoltan the 4 stars are very much appreciated.
★★★★★ 1/5
GoogleHi,
Just be aware if you have any issues with the property don’t expect any help from Robinsons, I have very bad experience and needed external help to get out of the unsafe property. Never in my 10 years of renting i seen such an attitude towards costumer. but oh well good luck in future
Ivo · 11 July 2019 · Robinsons Dunstable
Agent replied
Sorry Ivo that you were unhappy and wished you had of given us the opportunity to put things right. We believed that you were really happy with our service, appreciate that the big storm hit the block hard and had slight delays with repairs to the building but that was in the hands if insurers and the maintenance company. I know we were able to release you earlier from you tenancy as you had relocated for a new job. Hope all is good with the new job and your new property Ivo.
★★★★★ 4/5
GoogleRating only, no written review.
Dounia · 2 July 2019 · Robinsons Dunstable
Agent replied
Thank you Dounia.
★★★★★ 1/5
GoogleHi,
Just be aware if you have any issues with the property don’t expect any help from Robinsons, I have very bad experience and needed external help to get out of the unsafe property. Never in my 10 years of renting i seen such an attitude towards costumer. but oh well good luck in future
Ivo · 11 May 2019 · Robinsons Dunstable
Agent replied · 7 April 2023
Sorry Ivo that you were unhappy and wished you had of given us the opportunity to put things right. We believed that you were really happy with our service, appreciate that the big storm hit the block hard and had slight delays with repairs to the building but that was in the hands if insurers and the maintenance company. I know we were able to release you earlier from you tenancy as you had relocated for a new job. Hope all is good with the new job and your new property Ivo.
★★★★★ 5/5
GoogleI rent with Robinsons from November, since then i had two minor issues with the property, I contact them and they send specialist to fix the issues.
I don't know why some tenants give them bad reviews, for me they are responsive and professional.
Romeo · 11 May 2019 · Robinsons Dunstable
Agent replied
Romeo your full 5 stars and review is very important to us and is very much appreciated. Our Lettings Department often get a hard time from tenants when items are not fixed the same day, we are very much governed by our contractors daily schedules and workload. We are very pleased we could resolve your issue and hope you don't encounter too many more.
★★★★★ 1/5
GoogleHi Mark, You are right the condition of the flat has been reviewed and analysed by different surveyors and the insurance companies who have denied to pay for the maintenance. Since we are having the reports from that you cannot justify the condition .Then i did not put review about the landlord its all about the services from the agency. When i confirm the flat the agency told that there is furniture and when we shifted the flat was empty.. Then when we started using kitchen everyday the kitchen used to get flooded and after continuous mails the landlord send the plumber .. Then the bathroom since 16 years the flat and the entire building was suffering with this toilet ..whenever we take shower the person who is staying downstairs had to keep containers to collect the water from our flat..Then that issue took more that 6 months to get sorted..Then the person is staying upstairs was constantly making issues and the landlord itself filed cases against him under so many criminal activities..Then about the agency they didn't even come to help in any of these issues. They didn't even call back..Even i wont even recommend this agency..Then if any agency want to need proof about these issues i can easily provide.. Because i have all the evidences about the issues we have face there..Even neighbours had faced so many issues due the under maintained flat. If Mr Mark need any further clearance about the condition contact the insurance company who reviewed, the surveyors and the lady who living downstairs.
Thanks
Dickson · 11 May 2019 · Robinsons Dunstable
Agent replied
Sorry Dickson you felt you had to bring this issue to a Google Review, however, you left the property returning back to India owing 3 months rent and over £1000.00 worth of damage/cleaning bills leaving the very accommodating landlord out of pocket. We tried to work with you to resolve on behalf of the landlord but you refused and wished for the full return of your monies and sadly you didn’t appreciate or take any consideration to the landlord or his finances. I would strongly urge any Letting Agent/Landlord not to rent to Dickson Mickhayel if he should return to the country.
★★★★★ 5/5
GoogleSounds like we've completed so just want to say thank you both so so much for selling our house! Amazing service as ever.
Michael, you're always so calm and professional...and patient. You really are great at what you do.
Mark, thank you for putting yourself out and taking our houses on even though they're so far away. 3 out of 3! Not bad at all!!!
Thank you!!!!!! Xxxxx
Louise · 11 May 2019 · Robinsons Dunstable
Agent replied
Our pleasure Louise... Such kind words and so pleased we got it right not once but on THREE occasions! Michael is a great asset to the team and really pleased you had the opportunity to part of our family at Robinsons.
★★★★★ 5/5
GoogleHonest, and know the market for sales and rental
Michael · 27 April 2019 · Robinsons Reigate
★★★★★ 3/5
GoogleGood for housing for different Ares
Colin · 16 April 2019 · Robinsons Chester Le Street
★★★★★ 5/5
GoogleI purchased my flat from Robinsons, in later years I rented out my flat via Robinsons Lettings and then finally I sold my flat with Robinsons. In total this covered 12 years. They were always polite, they always phoned me back and had time for me. During the letting and the sale period I dealt with the same person all time and was not passed to a contact I did not know. The first sale fell through and it was a very stressful time waiting for a new buyer. I found Robinsons supportive and positive throughout the process. I highly recommend them and would use them again in a heartbeat.
Anne-Marie · 8 April 2019 · Robinsons Dunstable
Agent replied · 7 April 2023
Thank you Anne-Marie for taking the time to provide such a great review and the full 5 stars... the very fact your were happy with our Sales & Lettings service over a 12 year period is amazing, again, thank you.
★★★★★ 4/5
GoogleSale successfully completed. There were quiet times during the process when a bit more contact would have been appreciated.
Mary · 4 April 2019 · Robinsons Dunstable
Agent replied
Many thanks Mary, I am more than happy with the 4 stars. We are currently undergoing a progressive recruitment program to overcome the contact issue, I hope it didn't frustrate you too much. Thanks once again Mary.
★★★★★ 1/5
GoogleAbsolute shambles, account is a throw away of course so don't be "suspicious activity blah blah". Staff handle all requests poorly, rude as heck and stop caring once you hand money over... talking about money... THEY WANT ALL YOUR MONEY... they charge through the nose for EVERYTHING! Absolute joke and when the new laws come in regarding charges this place should not survive! I would rather have a cactus suppository and snort a kilo of ground asbestos than use these clowns again.
Dongwong · 5 March 2019 · Robinsons Dunstable
Agent replied
"Fake Review" I have reported this to Google on so many occasions as offensive and hope its removed (the review and the cactus)
★★★★★ 1/5
GoogleHi,
Just be aware if you have any issues with the property don’t expect any help from Robinsons, I have very bad experience and needed external help to get out of the unsafe property. Never in my 10 years of renting i seen such an attitude towards costumer. but oh well good luck in future
Ivo · 4 March 2019 · Robinsons Dunstable
Agent replied
Sorry Ivo that you were unhappy and wished you had of given us the opportunity to put things right. We believed that you were really happy with our service, appreciate that the big storm hit the block hard and had slight delays with repairs to the building but that was in the hands if insurers and the maintenance company. I know we were able to release you earlier from you tenancy as you had relocated for a new job. Hope all is good with the new job and your new property Ivo.
★★★★★ 1/5
GoogleAvoid this agency, rude staff, they are ok until they take your money and after you move in if you have a problem they do not even answer your calls.
Kate · 3 February 2019 · Robinsons Dunstable
Agent replied
Sadly we have received 2 reports of suspicious activity and Google have been made aware. We have never had dealings with or any tenant named Kate Cooper and believe it to be an unfair use of reviews. We encourage both positive and negative reviews as this is how we can build a better customer experience but saddened when the process is abused.
★★★★★ 1/5
GoogleTerrible and arrogant staff
Raul · 3 February 2019 · Robinsons Dunstable
Agent replied
"Fake Review" Sadly as mentioned previously, we have received 2 reports of suspicious activity and Google have been made aware. We have never had dealings with or any tenant named Raul Asda and believe it to be an unfair use of reviews. We encourage both positive and negative reviews as this is how we can build a better customer experience but saddened when the process is abused.
★★★★★ 5/5
GoogleThank you Mark and Michael at Robinsons. I have rented through Robinsons for years and have found the service to be excellent, they have also gone out of their way to help me find accommodation quickly and efficiently when desperately needed and now helped with the buying of my first time home. Once again thank you for all you help, advise and understanding.
Jonathan · 31 October 2018 · Robinsons Dunstable
Agent replied
Jonathan thank you for your kind words, glad you were happy with the service. When you start looking again make sure were your first call...
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
