Trusted Agent profile
★★★★★
1,447 reviews across 3 offices and 3 platforms
Richard Kendall has three offices, in Ossett, Horbury and Normanton. Together they have 1,447 reviews on three platforms, rated 4.7 out of 5 overall.
506
Reviews on Google
All 3 offices
60
Reviews on Facebook
All 3 offices
881
Reviews on Trustpilot
Business-wide
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Richard Kendall's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Richard Kendall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotThey took on the sale of my Mums house…
They took on the sale of my Mums house following her death and took all the worry and stress out of the whole process. I was impressed by their professionalism and friendliness as well as the ease and speed at which the sale went through. I have bought and sold 6 houses and never has a sale complete so quick. I cannot thank them enough
1/5
TrustpilotPromised me the world to get me on…
Promised me the world to get me on their books, they said they had people waiting for properties like mine, even in London. Had 4 viewings in 3 months. Terrible communication, I had to contact them all the time, they knew I wanted a quick sale, said no problem with a house like mine as it was quirky, that soon became a negative, as did school holidays, coming up to Christmas, excuse after excuse, would never recommend them to anyone.
5/5
FacebookExcellent service selling a property from start to finish. Many thanks to Sarah Whalley
Thank you so much for the recommendation of Sarah at our Normanton office of Richard Kendall Estate Agent
5/5
FacebookYES 100% Elizabeth Cook was so helpful, professional and caring and she worked so hard keeping all parties updated on the current situation. Nothing was too much trouble at all and I would highly recommend Liz, she is fab...
Thank you so much for the kind words and recommendation for Elizabeth at our Wakefield office of Richard Kendall Estate Agent
1/5
TrustpilotNo compassion
Rating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleWe used this agent to purchase a property in Normanton West Yorkshire 100% professional and on the ball at all times would highly recommend to all
Thank you so much for taking the time to give us a five star review. We wish you all the best in your new home. Richard Kendall Estate Agent
1/5
TrustpilotWe are in a position to buy immediately…
We are in a position to buy immediately even though our property is currentley on the market ( booked with viewings). We called Richard Kendall Estate Agency to enquire about a property and to arrange a viewing. We established with a member of staff that an agent was already at the property to show around another couple. As we live less than 10 minutes from the property we suggested that it would be good use of the agents time for us to view the property after or before the already arranged booking (10mins internal viewing was all we required) as the location gardens etc was already established. Astonishingly, we were advised this was not possible as they only arrange one viewing at a time in half hour slots. Although they only had one booking arranged there was no flexibility to add another.Given our purchasing position and proximity to the property this approach seems a a little short sighted and is definitely not in the the interest of the Seller or the Buyer.One particular member of staff in the office was actually quite dismissive and lacked any kind of common sense.To top things off, despite "saying" the Agency offers flexible viewings during the week, (People do have to work) ...early evening viewings are non-existent and the first chance we could be offered would be the following weekend!Finally I must point out this wasn't a property new onto the market !. And we are a serious buyer in a good position to proceed. This is the vendors loss.Andrew Jones
5/5
GoogleFantastic company.
1/5
GoogleMade an offer and never heard back from them. Poor customer service.
Thank you for your email and we are sorry that you have not found our service satisfactory. Could you please email mail@richardkendall.co.uk as we have no record of a complaint, or alternatively telephone 01924 291294 to discuss further. Kind Regards, Richard Kendall Estate Agent
1/5
GoogleRang Wakefield office to request valuation. Told they would inform Ossett branch who would be in touch to appoint, as Wakefield doesn’t have access to Ossett diary. No contact for either Wakefield or Ossett. One star for answering the phone.
Good afternoon Paul, We are sorry for any confusion that may have arisen, as usually upon requesting a valuation at any of our six branches, seven days a week, an appointment is arranged. We would be more than happy to arrange a free market appraisal if still required. Kind regards
5/5
GoogleWe bought a house marketed by Richard Kendall and our main point of contact was Mandy Bennett whom I would highly recommend. There were some complex issues which were well handled and she went the extra mile to keep things progressing.
Thank you so much for leaving your kind review. We will, of course, let Mandy know and we wish you all the best in your new home. Kind Regards, Richard Kendall Estate Agent
5/5
GoogleEstate agents don't have a great reputation as a profession, and buying/selling a property is pretty stressful for most of us. I had a very positive experience with Richard Kendall, particularly with Melanie Robinson who I felt was with me every step of the way, advising, listening to my worries, and keeping things moving towards completion. Many thanks.
3/5
GoogleRating only, no written review.
5/5
GoogleStaff are lovely and very helpful.
Thank you for taking the time out to leave your kind comments and we are glad you are pleased with the service you received, Richard Kendall Estate Agent
1/5
GoogleNever ring back. When you ask someone a simple question you don't get a straight answer.
1/5
GoogleRented with Richard Kendall for around 18 months. Due to work commitments (which I previously stated my concerns when signing a lease) I had to relocate in end of January (21st) 1 month before my rental contract ended (1st March).... I have since been charged for a re-listing fee for the property, a full month rent, they kept my deposit (which was my monthly rent + £100 - for a penalty of moving out early). Left the premises with no physical inspection/check out, was instructed to post the keys through their letter box! Then got billed an additional £110 for cleaning, despite the fact that I had already done that job with dated photo evidence. They were uninterested to say the least and continuously hounded me asking when will they be getting the money for the cleaners. A quick google search has pulled no results up for Lynne Cleaning Services of Lofthouse and the invoice genuinely looks like a quickly put together Microsoft Word document with some clipart of a mop! What turned out to be a positive by getting a promotion and relocating to another part of the UK, unfortunately has cost me greatly financially from Richard Kendall. Based on this, I would be very unwilling to take up another lease with Richard Kendall, nor would I encourage anybody to do so.
We are sorry you feel the need to express your dissatisfaction. The series of events as I see it are not quite as you have laid out. At your request to leave early from the contract, you were happy to pay the relisting fee to Richard Kendall to re-market the property and £110 for cleaning was agreed with yourself and my colleague. I would be more than happy to discuss the issues raised personally should you wish to contact me. Yours Sincerely, Simon Kendall.
5/5
FacebookAmanda and Joanne were amazing. Our home selling and buying journey was long and stressful but they kept us informed and calm the whole way doing whatever they could to help. They went above and beyond to help us and we would definitely recommend.
Thank you so much for taking the time out to recommend Richard Kendall Estate Agent, and particularly Amanda and Joanne at our Wakefield office. We are so pleased you have been happy with the service and kept informed throughout the process. We wish you all the best in your new home.
5/5
FacebookI have been dealing with Jess and Amy from the Horbury branch from the start of my search for a new rental property and I couldn't of been in better hands. Towards the end Amy was my point of contact and I can't thank her enough for making a stressful time easier to cope with and after leaving today with my new keys I couldn't recommend them more if I tried......excellent service and everything was explained thoroughly and professionally.....thank you xx
Thank you Claire for your recommendation of our Rental department of Richard Kendall Estate Agent in particular Amy and Jess. We hope you are very happy in your new rental home 😊
5/5
FacebookWe have just sold our house with Richard Kendall. It was made very easy. Amanda and Jo from the Wakefield branch were superb. We are now selling my partner's house with them and buying through them. Top marks Richard Kendall. 😁
1/5
FacebookApparently you can only rent property from Richard Kendall if you have a guarantor, regardless of your age or credit referencing!!! Credit referring they haven’t even done!!!
Dear Mr Schofield, unfortunately in this instance our landlord asked for a guarantor to be in place. It is not every landlord that requires a guarantor but we do have to take out individual landlords’ requests on board. We would be more than happy to discuss this in further detail should you wish. Regards, Simon Kendall.
5/5
FacebookAbsolutely hassle free, no stress, Liz was a pleasure to deal with.
Thank you very much for taking the time out to give us your great feedback, it really is appreciated.
5/5
FacebookJust sold my house with Richard Kendall liz who sorted everything out even going above and beyond in her services for me outstanding many thanks
Thank you for recommending Richard Kendall Estate Agent. We have passed your comments onto Liz at our Wakefield office. May we wish you all the best in your new home.
5/5
FacebookJust finalised buying my first home through Richard Kendall. They were an amazing and professionally run business with a friendly and welcoming twist. I dealt with Liz at the Wakefield office and I couldn't be happier. I was kept informed and given much needed advice, with this being my first purchase and on my own, I needed all the help I could get. Fantastic from start to finish and couldn't recommend them more.
Thank you for recommending Richard Kendall Estate Agent. We have passed your comments onto Liz at our Wakefield office. May we wish you all the best in your first home, from all at Richard Kendall.
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Ossett has the most, with 1,066 reviews rated 4.8 out of 5, followed by Horbury with 1,057.
Yes. In The Trusted Agent 2026 awards, Ossett won Trusted Agent.
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