5/5
Jessica was the most helpful and understanding agent. I am beyond happy with the service I was given and how easy she made the whole process of finding our first home!
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1,450 reviews across 3 offices and 3 platforms
Richard Kendall has three offices, in Ossett, Horbury and Normanton. Together they have 1,450 reviews on three platforms, rated 4.7 out of 5 overall.
506
Reviews on Google
All 3 offices
60
Reviews on Facebook
All 3 offices
884
Reviews on Trustpilot
Business-wide
Richard Kendall's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Jessica was the most helpful and understanding agent. I am beyond happy with the service I was given and how easy she made the whole process of finding our first home!
5/5
The team has been awesome to me. Very helpfull. Thorough in their communication and friendly in all my interactions. I would like to thank them for helping me throughout this process
Thank you for the review
5/5
Thankyou to all staff at the Ossett branch, most of all Mandy, she has been the most helpful and genuine and caring in expediting the sale of our property, although it took a long time in selling she has kept us informed all of the way through What a lovely lady
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4/5
Great service, friendly and efficient team. Specific and massive thanks to Kelly who has been truly wonderful to work with over many years of renting property. Very knowledgeable and responsive, always.
Thank you for leaving a review for Kelly in our rental department
5/5
Kelly was absolutely lovely, she was so kind and helped me with absolutely everything I needed, called to see how things were going and always keeping us in the loop and giving us updates, Kelly made it a really stress free and happy move and are really thankful and moved in great
Thank you for the review for Kelly
5/5
I have worked with Jess and the team at Richard Kendall as a letting agent for a number of years and have found them to be exceptionally efficient in all aspects of managing my property. I would thoroughly recommend them.
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5/5
Really helpful staff, nothing is too much trouble or hassle. Highly recommended. Kelly especially is extremely quick at finding out information and always gets back to you. Can't say the whole process was straightforward due to certain aspects (nothing to do with RK), but Kelly reassured us and got everything up and running smoothly!! :)
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5/5
If you are looking for an estate agent that is thorough and responds quickly, then Amy has been great in assisting us in our move. We couldnβt have asked for a better service. I highly recommend Amy!
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5/5
I used Richard Kendall's tennant finding service and I am very impressed with the service I recieved. Amy at the Horbury office was fantastic, she kept me informed throughout the process and always delivered on her promises. Thank you
Thank you for leaving a review for Amy at the rental office in Horbury
5/5
Would like to start by thanking staff member holly robinson a fantastic checkout inspector who has gone above and beyond to make my end of tenancy stress free and helped my little familys move professionally and successfully I would like to wish you all the best with future tenants and would highly recommend you to anyone. Many thanks π β¦
5/5
I have used them multiple times and I am very impressed with quality of service provided. From initial communications until completion, they have been outstanding. Amy Esberger (Rental division) has been brilliant. I will recommended them to friends and family
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5/5
I want to say massive thanks to Elisa Rushby. She is always very helpful and is sorting all my issues at the same day, even if i just mention about some situations. I can say that it is a pleasure to deal with such a professional, as you know Elisa will take care of everything and she will email or call about the results of her work. As well I would like to mention her great attitude towards clients, she is always very polite and nice.
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5/5
Absolutely fantastic service from first meeting to last phone call. Mandy who worked with us went above and beyond, nothing was too much. Amazing she is. I will definitely recommend Richard Kendall to everyone.
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5/5
Mandy and her colleagues at Richard Kendall have recently dealt with sale of a property for me. I cannot thank them or recommend them highly enough. Professional, knowledgeable, tenacious and a pleasure to deal with. My Solicitor also commented on how good they had been to deal with. Many thanks.
Thank you so much for taking the time to leave such a fabulous review for Mandy
5/5
We chose to use Richard Kendall as they were quick to get back to us with our original enquiry and they have since kept us informed through. Our estate agent Amy has has communicated consistently through out and worked with us to ensure a positive and successful outcome, arranging everything throughout.
Thank you so much for taking the time to leave a review for Amy at our Horbury office.
1/5
Do not rent through Richard Kendall. Me, my partner and our new born rented a flat through Richard Kendall, our fridge broke within the first couple of months and it took them over 3 weeks to sort this issue out leaving us with no where to store our food. It had to take us to contact the landlord directly, who was really good and helpful and sorted the issue within a couple of days. Furthermore, we had a mould issue in a bedroom, this can be harmful for newborn babies and we reported this when they came to do there inspection, nothing was ever done to resolve the issue and we had to buy dehumidifiers at our own expense. Not only that they had the audacity to then charge it from our deposit and we are currently going through a dispute with them regarding this. Please avoid using this agent to rent, there staff are not interested in you as tenants and I feel for the landlords who pay them a fee to look after their properties for them.
5/5
Myself and my wife had the pleasure of being assisted by Amy Esberger in our current tenancy. The process was smooth and Amy was always available when we had queries. We cannot thank Amy enough especially after our turbulent year and we are now both settled ready in our new home waiting for our new addition to the family to arrive. Would also add that when things at the property needed to be repaired Richard Kendell dealt with the issues quickly.
Thank you for taking the time to leave a review for Amy
5/5
Jess at Richard Kendallβs dealt with my rental. Very polite and professional and got everything done very quickly. She was always contactable and very forthcoming with any help needed for anything I needed. 5 star service
4/5
Initial experience of viewings etc with Richard Kendall were OK. However I was shown a property that was filled with rising damp which I hadn't been warned about before the viewing. Once I had found a property and was going through contracts I dealt with Amy who was extremely professional, punctual and friendly so the experience improved at that stage. Amy did a great job and was a pleasure to deal with.
Thank you for your review for Amy at our Horbury office. We are now aware of the damp issue at the property you initially viewed and the landlord has been made aware.
5/5
I dealt with Kelly for a rental property and what can I say! She went above and beyond to help answer any questions I had, supported us, communicated amazingly with us and was such a pleasure to speak to. Such a lovely woman who, when it comes to estate agency, knows her stuff to the highest degree!! Also the other staff I liaised with too were so lovely and helpful. Can't recommend Richard Kendall's and Kelly in particular enough! Thank you so much Kelly!
Thank you so much for leaving a review for Kelly
5/5
Richard Kendall's made the difficult process of selling my late parents house as painless as possible. If anyone is going through the same ordeal, I can certainly vouch for Richard Kendall's Ossett branch. They will guide you through the whole process with complete care and understanding. From the very beginning with the valuer David S right the way through to the completion process with Mandy B we were treated with care and compassion. We found them to be friendly, professional, understanding and their communication was excellent throughout. They just get it. Thank you Mandy for your excellent service.
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5/5
Really great
Mandy made a difficult experience much more bearable. I was kept informed at all times and she did a great job of keeping in contact with all parties involved and keeping me updated. Really great!
5/5
Richard Kendall have been exceptionalβ¦
Richard Kendall have been exceptional throughout our house purchase and in particular, Amanda Dyson has been incredibly helpful and a great advocate for us. I would highly recommend them.
5/5
Outstanding Service
I had the pleasure of having Ms Mandy Bennett guide me through my first house sale. She was superb form start to finish - I couldn't recommend Richard Kendal (Ossett branch) enough.
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The Trusted Agent 2026 results for Richard Kendall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Richard Kendall is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Ossett has the most, with 1,069 reviews rated 4.8 out of 5, followed by Horbury with 1,060.
Yes. In The Trusted Agent 2026 awards, Ossett won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 2 other industry awards since 2019.