Reeds Rains Robinson Lee estate agents in Bury and Rawtenstall

★★★★★ 1/5

Trustpilot

Cannot recommend Reeds Rains at all. Very poor.

I am a landlord and let out my property through Reeds Rains. They are awful to deal with. Wolverhampton branch never gets back to you with any updates regarding maintenance or queries.I wanted an inspection on my property carried out which to be honest I shouldn’t even have to tell Reeds Rains to do as these should be periodically checked as it’s part of the contract I initially signed.But most of the time I feel like I have to tell them to do their job for them. All this is supposed to be done without me getting involved as I’m paying for a fully managed service to them. I cannot recommend Reeds Rains at all. They do next to nothing apart from the bare bones. Awful service.

Mogster · 20 June 2019 · Reeds Rains

★★★★★ 1/5

Trustpilot

No show at prebooked appointments!

I arranged a viewing for today but the agent didn't show up at the appointment! When I called the office i didnt receive apology. Instead i was told she had left me a voicemail telling me the viewing was cancelled - reason ?. I don't know who's phone that message went to, (if the call was actually made), or if it is policy to cancel appointments without actually speaking to the customer but I'm not at all impressed. If i was a vendor trying to sell my property i wouldnt be happy about my potential buyer being left to stand in the rain.... V. Unprofessional. Update:This was the Consett branch.

Helen · 18 June 2019 · Reeds Rains

★★★★★ 1/5

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Been waiting weeks to get my window…

Been waiting weeks to get my window fixed and nothing even when fitted wasn't done right paying out all my money on gas and electricity to keep house warm absolutely useless Bamber bridge or Chorley

Thomas · 18 June 2019 · Reeds Rains

★★★★★ 1/5

Trustpilot

Difficult from Start to Finish

The Manchester branch have made the experience of renting difficult for me from start to finish. Made promises on the viewing they weren't willing to keep (work that would be completed before moving in), moved in to a property without any smoke alarms (they had made me sign a document before collecting keys to say they were there), were unresponsive to a number of maintenance issues that needed completing (it took two months to get things fixed, including me having to go in for a meeting to get them to take action), and now they are finally fixed want to start coming to inspect the flat in case I've done any damage! (So much for quiet enjoyment of the property)I want to move someone into my spare room, and have been told that I need to re-referenced in case I can't afford the property any more (all for a fee of £60).Beware of anything you're told that you don't get in writing.

PW · 15 June 2019 · Reeds Rains

★★★★★ 1/5

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Discrimination

After seeking advise from CAB I’m completely and utterly appalled I have been discriminated against due to being on Maternity. Been made feel terrible because of my personal circumstances. I’m absolutely furious and upset to say the least. I have had to move due to Marriage Breakdown. And move in with my parents with my young baby.I was offered a house providing my mum made the payments. - can I not be trusted? The rent was then put up from £525 to £540! So basically I’m being held to ransom! The reason I need to move so quickly is because my Dad has Cancer and is being treated with TB, as a result my 3months old baby is not vaccinated.Sorry..... I’m not that desperate. The house wasn’t even decorated to a high standard. Still required a lot of work in the garden/painting.It’s not the only estate agents that have made me feel like this, it is a disgrace how you are treated because you have to claim benefits until I go back to work.Everyone is tarred with the same brush! People who has abused the system have ruined it for people like me! Just need abit of help so I support my daughter and I. I wouldn’t mind but I could provide a guarantor and three months rent upfront. On a positive note, Janet (who works at the Pemberton Branch) is so nice! She went above and beyond for me. Just a pity her colleagues aren’t the same!

Kate · 11 June 2019 · Reeds Rains

★★★★★ 1/5

Trustpilot

One to avoid

We rented with Reeds Rains before buying a property (with another agent) late last year.The fees are phenomenal, although they do outline the initial fees (to draw up a contract, etc.), what they didn't tell us is that they charge this fee again, plus an additional fee each time you want to renew your tenancy agreement.At first it was all fine, but when we gave notice to leave the property, the branch manager (Chesterfield branch) made the experience very difficult and stressful. We were happy to accommodate viewings and only asked that they took place while we were at home. She still tried to book viewings when we were at work and told us on one occasion that since they had keys they would enter the property anyway after giving us 24hrs notice. Luckily this didn't happen as we did check our rights on this, but during the one viewing that took place, the person conducting it walked in and was surprised to see me as he had been told the property was vacant (which we understood wasn't his fault). Unfortunately the branch manager was always rude and very condescending with us, however the rest of the branch staff were polite whenever we spoke to them.Our landlord was great and very easy to deal with, and there were no problems in getting the full deposit back, even though Reeds Rains alluded to there being a possibility we wouldn't get it (although the property was left in better condition than when we moved in).

A · 5 June 2019 · Reeds Rains

★★★★★ 1/5

Trustpilot

Ridiculous company policy.

Tried to arrange a viewing but as I work full time and can't take calls I could only converse over email, something which isn't an issue with other estate agents at all. Reedsrains wouldn't allow this so I can't even arrange a viewing. Absolutely ridiculous and they need to review their policy. Information given over email is much clearer than over the phone.

Elle · 5 June 2019 · Reeds Rains

★★★★★ 1/5

Trustpilot

Dreadful experience with a crap company AVOID!!

Went to view a house being sold by Reeds Rains.The house was being sold at a set price, in fact it was listed as 'priced to sell' I viewed the house at 9am, really liked the house as it suited my needs. We were told there were more people coming to view. Infact we had only been in the house a few minutes when other buyers appeared at the door. We had a look around and decided we liked the house and were willing to pay the full price. I phoned up the agents office and told them I would pay the full price. I was then told they would take my "offer", but were still going to let others look around. They told me if anyone else made an offer they would let me know, basically changing the house sale now to "offers over" which I wasn't happy about. I heard nothing all day. The next day around 11.30am I got a call telling me there was another offer, and they asked me what was my highest "bid" I reluctantly bid another £2,000. They then said they would let me know later that day on the outcome. They never phoned back!! The next day I looked at the listing on Zoopla to see the house was now SOLD.... We then phoned them back to ask what was going on, they told "we will phone you back"...... again, no phone call. Later that day I had an email telling me my offer was unacceptable! Their customer service is awful. Even when I placed my initial offer, the snotty lady on the phone tried to pressure me into using their mortgage advisor, even when I told her I already had my own! Just a bad experience from start to finish, will avoid at all costs!Thanks for nothing Reeds Rains BLACKPOOL!!!If I could give zero stars I would

Mr · 24 May 2019 · Reeds Rains

★★★★★ 1/5

Trustpilot

Terrible

Terrible. Hidden costs, terrible staff. Said they would release my bond 20 days ago after I left a rental and still haven’t given me my £850 they owe.Had to pay £150 to vacate the property and £120 each time I renewed. Not to mention they charged the tenant before me his bond for work they did not complete and then tried to sting me for the same things. They are screwing people for money. Do not use at all costs. I also sold a house unfortunately with them and they told me it would be cheaper to go with the fixed fee but a percentage would have been much cheaper.

Kati · 24 May 2019 · Reeds Rains

★★★★★ 2/5

Trustpilot

Avoid Reeds Rains if possible - exploitative, disorganised and stressful

We are renting a house managed by Reeds Rains. Our landlord is wonderful, but our experience with Reeds Rains' poor management has caused serious issues and made us feel insecure in our tenancy, leading to unnecessary stress. In the last six months, we have:1) been forced to live without hot water/heating (in February) for two weeks as the Reeds Rains' maintenance department did not pass on information about the issue to our landlord. We made a formal complaint to Reeds Rains who reluctantly (after weeks of calls and emails) agreed to compensate us. They did not take responsibility, despite their agent acknowledging that he had neglected to pass the information on for over a week. 2) Despite going on to a rolling monthly contact (SPT), Reeds Rains are now attempting to force us to sign up to a 12 month tenancy, at the cost of £120. We did not have to do this last year and they are not answering our questions appropriately, and their poor communication has given us the impression that we have no choice but to sign up to the tenancy. Their emails have implied that we sign a 12 month tenancy renewal or our notice will be served. We are not in the position to sign up for a 12 month tenancy as, after two years in the property, our circumstances are changing. There has been no acknowledgement of this or any sense of understanding by their renewals team.3) We are often called for marketing purposes by Reeds Rains local branch who seemingly call to thank us for looking after the property so well and then attempt to sell us products which we do not need, and they will ask questions like 'do you know what you'd do if you couldn't pay the rent?' 4) Our experience when when signing up to the initial contract was comical as their representative was unable to deal with paperwork, frequently lost documents and wasted hours of our time in the branch office during our working days all for a sign up process which should be simple.5) Their fees are extortionate and we will have to pay £120 to leave the contract. Overall, our experience has been fraught with difficulties. The company have little understanding of the situation renters are in, and they attempt exploit our position for their financial gain. We would not recommend any landlords to use Reeds Rains to manage their property, and we could advise renters to use a different lettings agent.

Elinor · 24 May 2019 · Reeds Rains

★★★★★ 1/5

Trustpilot

AVOID !!! Worst estate agents company ever !

I will start with this : AVOID THIS COMPANY !! I have been renting with reeds rains over a year and had the worst experience provided by an estate agent ever. No issues arrived until I bought myself a car so I needed to make a resident parking permit, only to find out from the council that the landlord has his permit renewed during my tenancy period and cannot do my own permit unless I pay a £100 fee for the second permit or have the landlord cancel his. At this stage, I have contacted reeds rains maintenance team to request the landlord to cancel his permit. I was in touch with a person named Adam Mack at the time. I have been emailing and emailing and calling and calling on and on and all I was told is that the landlord cannot be contacted. Now, what if there was an emergency with the house, How will they get in touch with the landlord? I was given no response about my enquiry for over 7-8 weeks when i decided to pay the £100 fee in order to avoid being penalized with a parking fine. During winter time, we experienced some issues with one of the bedroom windows not closing properly and allowing drafts during windy days, which made our sleep nearly impossible. I have reported this to reeds rains in january, Now we are in May and we moved out of the house and guess what, now I am called by the company to fix the window. JOKE !! The washing machine drum got broken and an engineer came and fix this after 4 weeks where we had to wash our clothes at the local launderette. On top of this, at the end of the tenancy , they had the nerve of claiming a charge of £200 for the change of the washing machine drum, when in the contract was stated that all maintenance issues will be repaired by the landlord and in this case, it was a wear and tear situation. when it came to get the deposit back, It took almost a month to get the money back as again, "no response from the landlord" explanation was given. Plaistow branch - Metin and the guys there were pretty good, getting the things done quickly when we first moved in but after this, it has been a complete nightmare and no communication at all. Email chain is my proof and i hope whoever reads this review will consider avoiding them as they are the worst ! only want to take your money and not do a goddamn thing about it.

Alin · 22 May 2019 · Reeds Rains

★★★★★ 5/5

Trustpilot

Great service from start to finish

Great service from start to finish, dealt with the Leyland office. Nicole, Chris and Lisa were all attentive and unlike other agents they returned my calls!

Leanne · 22 May 2019 · Reeds Rains

★★★★★ 1/5

Trustpilot

Shafted and lost money

I went with Reeds Rains because they were selling the house we wanted to buy and therefore it would be in their interest to sell ours.They found a cash buyer living in rented accomodation; a couple on their second marriage who both owned houses and were selling them. Hers had been sold and they were buying ours with the proceeds. His was being sold and the proceeds were to be used to do a loft extension to add a 4th bedroom to our house that they needed. On the basis of them being cash buyers and could complete quickly, we agreed a sale price £20K less than our asking price.6 weeks down the line things weren't progressing and I started chasing Reeds Rains only to be told there was a problem at the bottom of the chain. WHAT? There is no chain, they are cash buyers. Oh, soon after you agreed the sale they decided to incorporate his house sale into your house purchase.So our cash buyers had turned into a chain of 3 and Reeds Rains hadn't even decided to tell me. If I had known, I would have re-negotiated the price.Reeds Rains insisted that they had told me as soon as the deal had changed and it was on their file. They are LIARS (as I suspect all Estate Agents are), and had not sent me anything in writing to ensure I was aware of the change in circumstance.We didn't actually manage to move until 3 months after Notification of Sale. So much for a quick sale which cost me £20K.I would advise anyone buying and or selling to get EVERYTHING in writing and not just rely on telephone conversations.

Chris · 19 May 2019 · Reeds Rains

★★★★★ 1/5

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Reeds rains are very quick to take your…

Reeds rains are very quick to take your money when you go through the rental process but are reluctant to help you when your tenancy comes to an end. They advise you will receive your full deposit back... Unfortunately they don't seem to understand the meaning of full... I only partially received my deposit back as reeds rains decided to take out a day's rent... Apparently this was because I apparently owe a day's rent despite the fact that keys were handed in on the day requested by reeds rains in their end of tenancy email. When you question this, you'll receive a response from the 'property manager' which will be blunt and very unhelpful. When you provide evidence that the keys were required to be handed in by the end of the business day on a specific date, they will then ignore you.During the tenancy, they were supposed to manage the property on behalf of the landlord. Thankfully our landlord was fantastic and very helpful, unlike reeds rains. They left us without heating for 2 weeks and offered no reduction in rent or compensation despite us not being able to live there. I have rented properties before and I have never had such a bad experience before. Its no wonder our landlord decided to leave them and have someone else manage the property for them.

Jess · 15 May 2019 · Reeds Rains

★★★★★ 5/5

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Reedsrains 100 percent professional,100…

Reedsrains 100 percent professional,100 percent friendly staff , photography 100 percent fantastic ,we would 100 percent use Reedsrains in the future ,this is from Mr &Mrs Roscoe SK9.I would like to thank Mark Latham for his understanding and professionalism with us both, thank so much to the Wilmslow team fantastic job 🤩

Janine · 13 May 2019 · Reeds Rains

★★★★★ 1/5

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Don't consider Reeds Rains to manage…

Don't consider Reeds Rains to manage Letting out your property. The service and communication has been dreadful and the communication is even worse now its been centralised to their lettings hub in Southampton. At the moment i am currently enduring the process of moving the management of our flat from one agent to another - the whole thing has been a shambles to say the least - and I am still unsure it will go ahead next week - funnily enough one thing they have managed to arrange though, is a communication to my tenant with a date for a move to an energy supplier called Spark which we certainly did not ask for or want. I gave Reeds Rains notice of contract termination 27th February 2019 and my new agent has contacted them for the swap over and as landlords we have received nothing not even an acknowledgement until I rang yesterday and neither had the tenant. The swap over is due to go ahead 13th May - so Reeds Rains have had plenty of time to sort out the admin of the swap over.

Alan · 10 May 2019 · Reeds Rains

★★★★★ 1/5

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AVOID!!

AVOID!!! RAJ FROM NOTTINGHAM BRANCH IS A HUNGRY SCAMMER. OVERCHARGES AND FAKE CHARGES. FAULTS IN FLAT TOOK MONTHS TO ADDRESS. FLAT WAS FILTHY WHEN MOVED IN. WORST SALESPERSON/SCAM ARTIST ENCOUNTER.

Anon · 3 May 2019 · Reeds Rains

★★★★★ 1/5

Trustpilot

DON’T RENT YOUR HOUSE OUT TO REEDS RAINS

The house next door to us has been rented out to someone who parties 3 times a week blasting loud music and screaming until 6am. This has been going on for longer than 6 months. We contacted Reeds Rain for some help as we are drained and it is now affecting my partner losing money at work as he is unable to drive due to lack of sleep! First time we spoke to Reeds Rain they said they would send a letter out to the tennant. A week later and the parties continued so we rang again and were told there is nothing they can do! Meanwhile, the house next door is slowly deteriorating with cigarettes and cat food littering the front! This is our first home that we have saved to buy and it has been ruined! Thanks Reeds Rains for giving us a drug taking yob as a neighbour. If only we had the owners number to tell them what is happening to their home under Reeds Rains supervision.

Katie · 3 May 2019 · Reeds Rains

★★★★★ 1/5

Trustpilot

Worst Experience of my Life!

We attempted to purchase a house through Reeds Rains some time ago now and it's taken me a long time to get over the issues we had with their awful and unprofessional customer service. Thankfully the branch we used, Fulwood Preston, has now been closed down although no doubt the staff involved will still be working within the business in their disgusting manner.We attempted to put offers in on a particular property but Susan Taylor, who we unfortunately had to deal with most of the time, was extremely obstructive and lied throughout the process. At one point Reeds Rains chose to not pass our offer on to the vendor and it was only when we made contact directly with the vendor that this was discovered. The vendor was absolutely appalled by their attitude and even went into the branch to tell them what they thought.It was quite clear throughout the process that Susan Taylor did not want us to purchase this house, although we never found out why, as her attitude was consistently awful. The branch manager told us to go to see our mortgage advisor and get in touch when we had done so. Our mortgage advisor kindly called the branch on our behalf as we had been instructed to do. Unfortunately Susan Taylor answered the call. After he passed on all the information they had asked for Susan Taylor said "I don't understand why you've called because they are not going to get this property anyway" before slamming the phone down on him. He was understandably shocked.After some time we eventually got our offer accepted only to be told at the last minute that the other potential buyers had finally decided to match our offer and the vendors had decided to go with them as they were sick of the whole saga. We accepted their decision but it was clear that Reeds Rains cost us the purchase of this property with their underhand tactics and awful customer service. Strangely enough when the property did eventually go through the sale price was £5000 less than what we had offered which only confirmed my suspicions.Disgusted with the service we received we decided to take our case to the ombudsman. Throughout the complaints process Reeds Rains were absolutely terrible, contradicting themselves and refusing to believe they had done anything wrong.After many months the ombudsman made their decision and ruled in our favour on three separate counts. They agreed with exactly what we had said right from the start and we were awarded our much deserved compensation.What astonished me is despite the ombudsman ruling that Reeds Rains acted unprofessionally at various points and that they had caused unnecessary emotional stress, never once has anyone at Reeds Rains apologised. I thought when the cheque for our compensation arrived in the post it would be accompanied with an apology but no. Absolutely nothing.What a terrible company from top to bottom.

Jay · 29 April 2019 · Reeds Rains

★★★★★ 1/5

Trustpilot

Horrendous Customer Service

Horrendous customer service from start to finish, i will never deal with Reeds Rains again due to complete lack of professionalism and arrogance received from the Rothwell branch. I would advise anybody looking for a property to use another branch on the high street. You pay extortionate fees for a service that is absolutely disgraceful, they are quick to take your money but its painful to get back what is yours. When asking questions regarding the property and fees, they give you an indirect answer and beat around the bush, not to mention fees that are not clearly stated. Completely dishonest, incompetent and rude. If I could give 0 stars they would certainly be getting this. The worst person from the Rothwell branch for customer service was Joanne Woodhouse, who in my eyes is completely unemployable, due to her attitude and inability to be professional, she should not be working in a business that is anything to do with customer relations, but it wasn't just one person, this seemed to be the case from managerial level down. Jorden Harrigan was another employee ("Property manager") whose customer service was appalling, he seemed to get a kick out of making things as difficult as possible and thrived off sending arrogant emails, seemingly with the intent to wind you up. I cannot reiterate enough to stay away from Reeds Rains!

Joss · 25 April 2019 · Reeds Rains

★★★★★ 1/5

Trustpilot

NOT GOOD AT ALL

I put the sale of my holiday home with Reeds Rains thinking that I would get a good deal from a large company...WRONG !!Being a holiday home I am obviously not 'in residence' every day so I put trust in my agent only to find that It took almost 3 months for them to erect a 'for sale' board!...communication was almost non existent with me having to phone up for feedback on the 2 viewing they managed to arrange.Prior to changing agent I had 2 independent valuations both of which valued my property at £8000 more than Reeds Rains and via my new agent I have had 3 viewings in 3 weeks and a resultant offer close to my asking price.On the plus side I have to say that Reeds Rains staff are very polite.One last thing...I am now stuck with a Reeds Rains 'for sale' board as despite 2 written requests they seem most reluctant to remove it !!

Bob · 17 April 2019 · Reeds Rains

★★★★★ 1/5

Google

Rating only, no written review.

Callum · 16 April 2019 · Reeds Rains

★★★★★ 1/5

Trustpilot

Absolutely awful company

Went with this company to sell my home. We went with everything that was told to us got Tennant out so home was vacant as they said this was better to sell. They came in and took awful photos of the house that did not show full potential on the website, was advised to put into an auction but also did not explain the 6000 pounds extra on top of the asking price if someone bought the house no communication, poor customer service, my home was on the market for 3 months had alot of viewings 2 offers 20 thousand pounds short of asking price and was told to accept price. The branch we were dealing with closed and we were not notified of this had to find out from another estate agent. We have since left these and went with another company home was only on the market a day and was sold for the full asking price so please tell me how can one say accept a price 20thounds pounds short of the asking price I don't understand. All I can say I would never recommend this company to anyone.

Alan · 15 April 2019 · Reeds Rains

★★★★★ 5/5

Trustpilot

Liz at reeds rains Dinnington fantastic…

Liz at reeds rains Dinnington fantastic service and support from start to finish.Proffesional, approachable and knowledgeable. Thank you Liz

Maggie · 13 April 2019 · Reeds Rains