Trusted Agent profile
★★★★★
1,976 reviews across 2 offices and 3 platforms
Reeds Rains Robinson Lee has two offices, in Bury and Rawtenstall. Together they have 1,976 reviews on three platforms, rated 3.7 out of 5 overall.
70
Reviews on Google
All 2 offices
1
Reviews on Facebook
All 2 offices
1,905
Reviews on Trustpilot
All 2 offices
Reeds Rains Robinson Lee's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotNever go here
Not even worth a 1 star never been so let down to lack of service. Will get more communication out of a brick wall
Hello Dorris - We are sorry to hear about the communication difficulties. Could you please let me know which branch it is you have dealings with?Kind regards,Reeds Rains
1/5
Trustpilot“It’s not our problem”
We live in a rented house and the filter on the oven was very loose when we moved in. When we moved we emailed them and they said that they could sort it out. Since then it has completely fallen off. We have been emailing reeds rains for weeks on end now and only just got a reply, saying that “it’s not their problem anymore”. We phoned them up and they hung up. Thanks reeds rains, you’ve got something really special.
Hello Jennifer - We are very sorry to hear about this situation. It is not the level of service we aim to provide. Would you be able to let me know which branch it was you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotMr and Mrrs Quintas
Your team was very friendly and very helpful.we have let a house in Barnoldswick and everything was done perfectly without stress.special thanks to Lorna Mason who take care of everything for us, very kind and very professional, she is the best.we will recommend Reeds Rains to everyone
Hello Mr and Mrs Quintas - Thank you for taking the time to leave a positive review. We are glad our team provided you both with a great service.Many thanks,Reeds Rains
5/5
TrustpilotFive stars!
We've received excellent service from Macclesfield Reeds Rains branch. The team have been consistently helpful, pleasant and hard working during the sale of our property. Special thanks to Anthony, Trevor and Sue for all your help. I have already and will continue to recommend Reeds Rains to others.
Hello Jennifer - Thank you so much for taking the time to write a great review about our team at our Macclesfield branch.Many thanks,Reeds Rains
1/5
TrustpilotIt's been 3 days now since I rang the…
It's been 3 days now since I rang the holderness road, Hull branch to arrange a viewing on 2 properties, the young girl on the phone I spoke to was pleasant, said she'd pass it on to the sales team who have not bothered ringing me back, she did mention 1 property was under offer but I should still be able to view it, especially if I put in a higher bid, I've got a good mind to go see the owners and let them know that this company is stopping or just can't be bothered to contact me and arrange a viewing.
Hello Matthew - We are very sorry to hear about your experience, this is not the level of service we expect. We will chase this up with the branch and get them to contact you.Kind regards,Reeds Rains
5/5
TrustpilotDefinitely 5 stars!
Definitely 5 stars!Very friendly staff.Thank you all for your hard work selling my home.
Hello - Thank you for your kind review, we will be sure to pass on the good words.Many thanks,Reeds Rains
5/5
TrustpilotGreat service
Rating only, no written review.
5/5
TrustpilotFriendly and efficient staff pleasure…
Friendly and efficient staff pleasure to deal with
5/5
TrustpilotVery professional and friendly
Rating only, no written review.
5/5
TrustpilotUsed Reeds Rains for the sale of our…
Used Reeds Rains for the sale of our house and we were very pleased with the service they provided. They got lots of viewings for us and a buyer from well out of the area.They kept us updated on other properties in our area and price range and also on the progress of our sale. I would highly recommend them especially the Lesley who went out of her way to see things went smoothly and keep us updated on the progress of our sale.Again we can"t thank them enough and would use them again if we move. The branch we used was in Prescot on Merseyside .
hello Charles - Thank you for taking the time to write a great review. We will be sure to pass on the good words to the Prescot branch.Many thanks,Reeds Rains
1/5
TrustpilotVery poor level of service.
The staff in the local branch were helpful and good to deal with. After letting a property we were handed over to the central team in Southampton (the property being in Sheffield) and from there on the level of service was terrible. I would let rent a Reed Rains property again under any circumstances.
5/5
TrustpilotJoshua Leetham financial advisor from…
Joshua Leetham financial advisor from York, Absolutely amazing guy.Went above and beyond to help us, on what proved to be a difficult house buy. But this guy didn't stop helping us... 👌👍 Thank you
5/5
TrustpilotStrong recommendation to the team in Salford Quays branch
I have been dealing with Amber Tildesley in Salford Quay branches for the property management. She is highly professional and very helpful in sorting our variants issues. Strongly recommended.
5/5
TrustpilotVery professional
Very professional, I have dealt with Alison Goodison from the Chapeltown branch and Josh Walker from the Hillsborough branch, they have listened to what I need and advised me accordingly, and have let my property within days! I am very impressed, they also followed up with other services they offer, and rang back to ensure I was satisfied and have kept me informed every step of the way, great service, I have read some of the negative reviews on trust pilot but have not experienced this myself, I wouldn't hesitate in recommending them to others
Hello - Thank you so much for taking the time to write a great review about our team from our Chapeltown branch. We are very glad you chose to let with us. Many thanks,Reeds Rains
1/5
TrustpilotDO NOT USE!
DO NOT USE!All the 5 star ratings on here are asked for (quite heavily) by the sales agent as soon as you sign!I was emotional blackmailed by Adam (Roterham) to leave 5 star feedback. He said that if I did his team would get extra incentives, prizes and counted on the bonus to earn a good living!I told him, I would need to experience the service first as I'd just signed that day and he didn't take to kindly to that making me feel like I was robbing his team of moneyI just spent hundreds of pounds to end my contract with them.They are unprofessional, never reply to emails. I arranged a boiler service through them, it failed and they did not tell me, leaving my tenants without heat / hot water for weeks.My tenant says when they do the house inspection they are there just 5 minutes and do not even go upstairs!I had to copy the CEO in emails just to get a reply!Adam and Melissa from Rotherham branch are useless, Adam openly made back remarks about the competition instead of selling the good points about Reeds Rains (although know I realise its because there isn't any good points so its easier to bad mouth others)Have to send 10+ emails and escalate just to get a simple reply.You spend good money for zero service.Worst company I have ever dealt with - honestly!Didn't ask for much just to check the house, service the boiler every year and be kept up to date with any issues. - No chance! Had to go through to ombudsman as they breached their contract with me so many times and don't reply. Too frustrating, do you self a favour and save so much energy - go with someone else!HORRENDOUS!
1/5
TrustpilotBlackpool branch appalling
Blackpool branch ... Appalling service for landlords, constantly ripping you off and unable to manage properties! I would not recommend Reeds Rains to anyone. Can’t do routine visits, source quotes and ensure maintenance work is completed. Inform tenants that the delays are due to the landlord, yet the landlord is still waiting to understand the issue and achieve professional quotes.Rip you off for basic contract updates and maintenance quotes have % added, fees far higher than other agents, but they lock you in with high exit fees.
5/5
TrustpilotReeds Rains Manchester are amazing!
Reeds Rains Manchester have been fantastic! Best estate agency used so far. Ryan in particular was amazing and couldn’t have helped us anymore than he has! 10/10!!
5/5
TrustpilotReeds rains
Very professional speedy service always answers quickly I’d never use anyone else highly recommended
Hello Christine - Thank you for your great review!Many thanks,Reeds Rains
1/5
TrustpilotA TOTAL SHAMBLES.
A TOTAL SHAMBLES.Would award 0 stars if I could.Handed the keys back to our property 2 weeks ago today, the inspection (which cost £120) took place 2 days later. The inspection showed each room in the house to be in "good condition" "good domestic clean" and "no maintenance required".Superb, the deposit should be sent back within a few days I thought, as has been the case with all other estate agents I have used previously.Not this time though. Despite the report showing the house to be clean, I was informed a week later that the landlord was looking to deduct some cleaning charges which came as a huge surprise given the reports of the inspection and also our own photos which we took before leaving, showing the property to be in great condition. Over 30 calls/e-mails ignored, and still now 14 days later the hopeless staff in the Reeds Rains call centre are unable to advise an amount that the landlord is looking to deduct. This company is great when setting up and taking your money but beyond a joke when it comes to giving your deposit back. Staff in the branch not interested in helping, instead palming you off to the call centre who are totally uninterested and quite frankly, totally useless.Avoid at all costs - an utter shambles who are only interested in taking your money.Unsurprisingly when I shared my experience on social media, there were several more comments from people who had also been ripped off when trying to claim their deposit back.Bigger con artists you will struggle to find.
Hello Andy - We are very sorry to hear about this situation. Could you please let me know which branch you have been dealing with? Kind regards,Reeds Rains
1/5
TrustpilotIf I could give 0 stars I would.
If I could give 0 stars I would.Absolutely appalling company. I will never recommend them to anyone, in fact I advised my friends against renting or purchasing a property with them to the point that their “dream house” is now in the process of been purchased through a much better company. The communication in Reeds Rains is laughable, their lack of communication is really what annoys me. I was renting a property, due to circumstances out of my control I had to leave the property. The terminations team for Reeds Rains. SHOCKINGLY BAD. It’s over 2 months later and I’m still waiting for my deposit back. I was told it would take 10 days. I’m constantly chasing them for the return of my deposit, email after email. Call after call. Nothing. I hear nothing from them majority of the time. The repairs I asked for were still not done by the time I left the property. They are horrific company. I’ve never had a worse service. I might be young but I know my rights as a tenant, a humans and the way they treat me was not right. I’m disgusted. They’ve caused damaged to my mental health, the stress this whole situation has caused me is endless. At one point it cause me to have fear that I could lose my job due to it causing me so many issues. Reeds Rains, if I could I’d stop you trading. No one deserves to be put through what I have nor should someone have to deal with a business like you.
Hello Jennifer - We are very sorry to hear about your situation. If you could tell me which branch you have been dealing with, I would like to help resolve this issue as quickly as possible.Kind regards,Reeds Rains
5/5
Trustpilot5 star
I would just like to thank you and the ladies in the office for all your help in buying the property. We are all settled in and would like to say thank you. You supplied a 5* service and kept me calm through this very stressful time.
1/5
TrustpilotComplete waste of time, application process is unfair!
Wanted to rent a property at the Burnley branch. Was told by a member of staff to get down to the office after viewing and put in my application. Completed all my application on my side and paid a holding deposit, recieved a reciept. However, having not heard from the branch at all for roughly a week.. I had to chase this branch down to see where my process was up to, to be told that the landlord has decided to go with someone they know personally and that 'this happens all the time and that they had to let down 3 other people as well as me.' I know this isn't true because you only take one holding deposit per property as the application goes through for refrencing! I made a complaint through the branch and I feel like they did not even care at all!!!! The manager told me that they simply go with the landlords decision.. so their application process is not really fair at all! Complete waste of my time if the landlords end up picking and choosing their own tenants! Whats the point of the application process?! I understand that as a branch they must comply with the landlords wishes, however they also have a duty of care to potential customers that decide to use their estate agency!! Total waste of time!! Unprofessional and would never use this estate agency again and would not recommend!!
1/5
TrustpilotJust finished renting a property in…
Just finished renting a property in widnes. Accesser came out and rated cleanliness of house good, which was rating when we took property over. They now trying to charge us for full carpet clean of house. These are the worst I've ever come across in all my years of renting. Also had report for 5 days before they released it as you only have 9 days to put a compliant in.they are the biggest crooks when it comes to trying to get your deposit back. AVOID AT ALL COSTS.
Hello Steve - We are very sorry to hear about your situation. We would like to get to the bottom of this. Are you able to tell me which branch you have been dealing with?Kind regards,Reeds Rains
5/5
TrustpilotKaty from Congleton’s branch was super…
Katy from Congleton’s branch was super helpful, as a tenant she kept me fully informed during the whole process, was very approachable and efficient and a pleasure to work with
Hi Sam - Thank you for your great review!Many thanks,Reeds Rains
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Reeds Rains Robinson Lee and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 2 Gold across two branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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Bury has the most, with 1,931 reviews rated 3.7 out of 5, followed by Rawtenstall with 45.
The two Reeds Rains Robinson Lee offices, by town:
Yes. At EA Masters 2022 its branches won 2 Gold awards.
