Trusted Agent profile
★★★★★
1,976 reviews across 2 offices and 3 platforms
Reeds Rains Robinson Lee has two offices, in Bury and Rawtenstall. Together they have 1,976 reviews on three platforms, rated 3.7 out of 5 overall.
70
Reviews on Google
All 2 offices
1
Reviews on Facebook
All 2 offices
1,905
Reviews on Trustpilot
All 2 offices
Reeds Rains Robinson Lee's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Trustpilot5* Service
We have had a positive experience selling our property with Reeds Rains Pemberton. Janet was with us every step of the way and has been amazing, we cannot thank her enough. I would highly recommend Reeds Rains if you are looking to buy or sell property.
1/5
TrustpilotNot a option for Zero stars
Not a option for Zero stars. Reed Rains Dinnington are horrendous. We have been messed around and we have had to do all the chasing. Liz said to us that everything was sorted then the next day something else and more money later there's more things. She failed to mention that the gas certificate wasn't done on the day we was supposed to move. She then lies to us saying it'll be done Monday morning which was another lie. She's failed to keep in touch with us at all. She's been nothing but unreliable. She failed to mention she pushed back our move in date to the 5th March a week before we need to be out of our current property. Me and my partner feel scammed and can never put our trust into Reeds Rains ever again what was meant to be our first house has turned into a disaster for both of us.
5/5
TrustpilotReeds rains Ashton branch were…
Reeds rains Ashton branch were brilliant, kept in touch with me through out the whole process, very helpful, patient and friendly.
1/5
TrustpilotOne of the worst agents for Landlords
One of the worst agents you can hire as a Landlord. Unfortunately, cannot rate below 1 star.They are poor in communication, require a lot of chasing, overcharge, miss important details that cost financial losses to the landlords and do not get back until chased many times.I am speaking as a Landlord. Imagine what the tenants go through? When I put my flat independently on gumtree, I get more inquiries than advertising through reeds rains Liverpool. This is because they don't return or respond to potential tenants queries on time and as a Landlord you don't have that visibility, so you keep thinking that no one is interested in the property.Apart from that, they do not maintain the property well, overcharge and delay payments to landlords.Avoid if you don't want to throw your money away.
5/5
TrustpilotWilmslow branch
Wilmslow branch Mark Latham and the team at reads rains have been excellent in the recent sale of my late fathers house .we can't thank them enough for all their help. Many thanks nigel and clive green.
1/5
TrustpilotStill they've done nothing.
Submitted a review about Reed Pains on the 13th of February. Despite all the lip service and requests for further details, 9 days later, I've still got the remnants of their board attached to the front of my house. This apathy within Reed Rains appears to be company policy.
5/5
TrustpilotChester branch
Chester branchAbsolutely amazing service. NIKI and Katie were both extremely helpful, polite, professional and I can't thank them enough for arranging a quick viewing and quick offer and acceptance process. They're both a credit to the company. Thank you both again Bev x
1/5
TrustpilotAttempted to scam us by saying we must…
Attempted to scam us by saying we must pay a £50 fee for an independent agency to check the condition of the property when we were asked to leave due to the landlord wanting to sell the property.They came with their own employee, who promptly slapped >£300 in charges on us for the condition of the property. We calculated it (with room to spare) to come to £100 charges that we should have been charged with.In the end, they admitted they had violated the contract and didn't charge us the £50. They did NOT remove the >£300 scam fees for "redecoration". Absolute scam. And I'm pretty sure it's illegal to carry out those checks themselves, massive conflict of interest!FU RR.As tenants, I advise you to TAKE VIDEO EVIDENCE of EVERY SINGLE part of the property, even those weird places, before RR slaps you with unlawful charges! They can, and they will. You've been warned.
1/5
TrustpilotAPPALLING SERVICE!
If I could have given this Company no stars I would have done so.Made an offer on a property several weeks ago and then made several calls to find out what was the outcome as no one came back to me. Initially blamed me for not providing proof of mortgage acceptance despite the fact I had the majority of funds in cash and informed the Agent that if there were to be a problem, a family member would cover the shortfall, so a cash buyer in every sense of the word. Also, I previously worked in a local Estate Agent and it is not normal for people to make offers against properties they can’t afford. Eventually told there were several family members involved and the situation was ‘complicated’. Made a final call into the offices on the 22nd to find out if there was any progress to be told matters were still ongoing.Last week I was sent an email from RR with a link for another property, the link was broken so I went onto their website to search for the property. Whilst scrolling through, how shocked was I to see ‘sale agreed’ against the property on which I made the offer. I received no notification either verbally or written of this at all and I was therefore never given an opportunity to increase my offer. I phoned the offices to advise of this situation and was told I was called on the 22nd when in fact as previously stated, it was I that contacted them! I had Vodafone search my account and they indeed confirmed no call was made by RR.Not only is this extremely poor management, it is also my understanding it is illegal to not be kept informed.I feel very sorry for the vendor as I would have offered full asking price and possibly slightly more had I have been given the opportunity, something sadly, they will never be aware of.
Hello,Thank you for your interest in one of our properties and we are sorry that you did not get the outcome you were hoping for. Please pop into the office so we can discuss what happened in more detail as what you have stated above does not match our records.Regards,Jeremy Knight - Owner
1/5
TrustpilotNEVER AGAIN.
NEVER AGAIN.Spent 4 months with these clowns. Never again. A few viewings. Just a few. Communication between staff was non existent and anything else had to be dragged out of them. I only received any interest from them when I gave them their two weeks notice. Then, three viewings in two days. Eventually I was told I'd got a buyer.I put off changing agent because they'd finally come though. A few weeks after chasing this buyer up again. I was told I'd got another viewer. I queried the initial buyer to be told by the manager that he didn't know why his staff had arranged another viewing. I was unable to proceed with buying the property I wanted as, despite being told I was 'sold' I wasn't. Time wasted. I can only assume they were telling me what they thought I wanted to hear just to keep me on their books. Now with another agent. Their board is still up as despite me asking three times, they've still not taken it down.Five days after writing this review. The board is still up!
1/5
TrustpilotTERRIBLY ORGANISED COMPANY
My experience with RR started off ok, Margery who works in the Garstang branch was helpful and got me into the property with the minimum of fuss. The problems arose when there were maintenance issues at the house, I of course went back to the branch I dealt with but was redirected to 'Dutton Maintenance' AND RR Maintenance. So 3 departments, all working for the same company and the same client - yet none of them know what the other one is doing. And if I, as a customer want to know, I have to ring them myself! The buck gets passed between them all and neither department will accept any responsibility. Leaving one very stressed out customer.My maintenance issues were NEVER resolved despite my constant chasing, and I have now left the property. Countless e-mails and phone calls later, I finally got back my deposit.Reeds Rains need to realise they aren't just dealing in 'properties', these are people's homes and lives - their customer service is without a doubt the most terrible I have ever experienced and I will go out of my way to never have to deal with them again.
5/5
TrustpilotReddish Branch
Reddish Branch - Heather And the Team.Really good experience with Reeds Rains. From the moment we discussed the opportunity with Heather, it took about 8 weeks to get the tenants in the property. So far so good ... lots of details around the contract that protect both the landlord and tenant, along with rental protection.Great experience so far, with Heather easing any worries or anxieties. Wouldn’t hesitate putting our next property through Reeds Rains either.Keep up the good work.Jason
1/5
TrustpilotI’m not chasing them...!
I rang reeds rains and asked for an appointment to get my house valued as I wanted to put my house on the market.. the lady that answered the phone said I had to speak to one of her colleagues and they were both busy and one of them would call me back straight away. The lady spoke to me like it was below her role to book in an appointment without even asking me about my house. Why answer the phone if she can’t do the simplest of jobs like book a valuation appointment! I never had a returned phone call to book the valuation! I guess the branch is too busy and don’t need the extra properties on their books? I had 4 other agents come out and all valued my house at £850k-£875k. The average house in this region is about £200k so it’s not your everyday average sale. It’s your loss! The 4 agents were all worthy and eager to have my business! A month or so later I contacted Reeds Rains via Rightmove as we wanted to view a house they are selling. I instantly got an email requesting mote details about what I’m looking for which I completed straight away.. I never got a phone call or email arranging a viewing for the house! I feel sorry for the house owner trying to sell their home, they don’t even know I’m interested and want to view!It seems impossible to try and sell your house through them and to try and view a house through them! Complete waste of time in my opinion.
1/5
TrustpilotNot accommodating at all for buyer or seller!
Tried booking a viewing on a house for Saturday in Evesham but was told there was nobody available on show us round. We are travelling from almost 2 hours away and we’re very interested in this house. Mortgage in place etc and first time buyer but did not want to accommodate us even to the point of arriving at their office earlier in the morning. No customer service whatsoever. Very disappointed. Would not sell my house with this company as they are not prepared to go the extra mile for the customer and buyer!!
We are very sorry to read your review. It’s important to us that all of our customers feel accommodated for, but unfortunately our weekend viewing slots are often in high demand and we can’t always guarantee availability. We also apologise that the alternative dates and times offered were not suitable and the team would be more than happy to rearrange a viewing at your convenience. Please call a member of the team at: 01386 442671 if you'd like to discuss further.
4/5
TrustpilotSteve
Steve - great guy and great at his job - really helpful with info!
1/5
TrustpilotFully managed is not managed
I use Reeds Rains fully managed service. Marketing the property and getting the tenants in - I would say that they are excellent in this respect. They present the property very well and don't take long in generating interest and getting the tenant in. Where the service falls down really badly is the management whilst the tenant is in place. Regular check ups are not done (tenant had his first visit from Reeds Rains after being in the property for over a year), but my main gripe is that when a fix is required, the service in this aspect is terrible. The quotes for work are extremely high (last quote was over double the quote I got independently) and this is before they add an extra 10% on top for arranging the work. Arranging work is done by a call centre in Southampton, this is poor. I have had to involve myself to arrange properly which I shouldn't have to do. I have been told that work has been done and charged for it, only to find out later that the work hasn't been done and they've lied in order to be able to charge me. I would not recommend Reeds Rains for a fully managed service at all. I am now at the point of having to contact the tenant myself, get my own workmen in and arrange for work to be done (i.e. doing the work of a managed service) as I no longer have trust in the company. Two words I would use to describe Reeds Rains are Expensive and Untrustworthy.
1/5
TrustpilotComplete rubbish
Complete rubbish. I'd go into detail but I'm that angry with this lot, it doesn't warrant my time. Use at your own risk that's all I'm saying.
1/5
TrustpilotI decided to go through RR langworthy…
I decided to go through RR langworthy rd Salford branch to let my 2 bed GF flat. This flat was my parents abode before they passed away, so it was a little emotional for me to be putting strangers in the place.RR put the first two people that came along in it, and retrospectively, the vetting/reference process was none existent. After 20 months of what can only be described as 'piggery' in my property, I was left with £3400 of damage to put right. The accumulated filth over the period of time should have been picked up on their routine visits. It was not. What I got from RR was - you have just been unlucky. These things happen. You have to expect some damage. This experience was very distasteful due to the emotional side of things. Do not touch RR with a bargepole.
Hi Allan, I'm sorry you feel this way. We do conduct thorough referencing - checking credit status, current or previous employer and current or previous landlord. I believe the branch have been in regular communication with you trying to help resolve these matters. If we can be of any further assistance please do get in touch, kind regards Reeds Rains
5/5
TrustpilotGreat Job
I used a different estate agent to try and sell my house in Pelaw. They let 3 buyers slip through their fingers even after having 3 acceptable offers on the table. So I decided to use Reed Rains instead. Sarah from the Jarrow Branch was very knowledgeable and professional their first 'prospect' viewed the property made an offer and purchased the property within 2 weeks of engaging Reed Rains. Thank you Sarah.
5/5
GoogleAndy and the team exceeded all expectations. Staff communication was excellent. I couldn’t fault the service. In fact it was that good, I used the branch again for the sale of another family house within 4-weeks of selling my own property. To sell my house and the second property on a second viewing on both occasions, demonstrates tenacity and professionalism to get results. I would have no hesitation in recommending Reeds Rains Rawtenstall to sell or buy a property. Fantastic service!
Thank you for taking the time to review Reeds Rains Rawtenstall
1/5
TrustpilotHorrendous!!
Horrendous!!! Do not rent a property from them!!
5/5
TrustpilotExcellent service from Gemma Hawden at…
Excellent service from Gemma Hawden at the Bridlington branch during our recent purchase
5/5
TrustpilotMany thanks to the entire team at…
Many thanks to the entire team at Bamber Bridge.Their friendly, enthusiastic and thoroughly professional approach made our house purchase as stress free as possible.Well done everyone and thank you all.Kind regards,Michael and Wendy.
5/5
TrustpilotGreat service
Buying my first house with Reeds Rains was a great experience, they kept me up to date throughout the whole process from start to finish, i highly recommend these professional guys.
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Reeds Rains Robinson Lee and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 2 Gold across two branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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Bury has the most, with 1,931 reviews rated 3.7 out of 5, followed by Rawtenstall with 45.
The two Reeds Rains Robinson Lee offices, by town:
Yes. At EA Masters 2022 its branches won 2 Gold awards.
