Reeds Rains Robinson Lee estate agents in Bury and Rawtenstall

★★★★★ 1/5

Trustpilot

Absolutely not professional staff

Absolutely not professional staff, ignore people, always busy on phone, if you left message never call back, first time I met ignorant like this, keep away from Middlesbrough Reeds Rains.

Zon · 9 June 2020 · Reeds Rains

★★★★★ 1/5

Trustpilot

Forced To Sign Agreement With Borderline Illegal Energy Supplier

Reeds Rains tenancy agreement forced the Electricity sign-over to Spark Energy Ltd. a well known scam company. Be aware of this clause in your contract before you sign and fight it hard.

Reed · 3 June 2020 · Reeds Rains

★★★★★ 1/5

Trustpilot

Before moving with this agency

Before moving with this agency, we lived in 3 other flats. We never had problems with the other landlords, but this people is something out of this world. First of all I would like to clarify that they never played fair with us: in the visit to the house I told to the agent that I really wanted to rent the property, I even said to her to sign in the moment of the visit, but she told me that it was ok, that they were going to keep the property for me and that I could do the paperwork the next day. Next day, when I called her, she told me that the landlord accepted another offer. I think that was just a way to make me say that I was able to pay 6 months in a row. And so, the landlord accepted my offer.We moved to their property in February. When we moved there, the storage heaters were not working. At this point, I want to highlight that we moved with a 40 days baby. When you pay 6100 GBP before moving to a house, you expect a service. For 20 days, in February, with a baby, we lived without heaters. They just kept saying that maybe I didn´t know how to turn it on. I had to write them in a non friendly way to get a handyman in the house fixing it. And he had to fix it, because it was damaged.They came 2 or 3 times to visit the house to check everything was right. As in the contract, if the agent would have realized that something had to be repaired or cleaned, or misplaced, she had to aware us in order to do something about it.Well, in all the visits, she came to the house, checked it in 2 minutes, and said: everything is ok. We even got emails after each visit saying everything was ok.When we moved out, they sent us a email saying that the house needed a deep clean, 7 new bulbs (we stayed there for 10 months), and apart from the deep clean, they wanted to charge us for cleaning the door of the microwave (it just have a water vapour spoil in the door), for cleaning the door of a dishwasher that we never turned on, and they wanted to charge us for some mould and dump. Around 400 GBP for this. They even wanted to charge us to buy new curtains because of the damp , when curtains were made of a material 100% washable.The pictures of the original inventory had nothing to do with the inventory they did at the end of the rental. The first one, was a bit blurry, and the pictures of it were taken from a distance of everything. The pictures of the inventory they did when we moved out... What a crime. They did pictures with zoom of every single centimeter of the house, they moved furniture that weight around 50kg to do pictures of the floor below it. They even did a picture of the inside of a bin that it was not in the original inventory!So, they wanted to deduct 638GBP from our deposit, (we couldn´t get a VAT invoice, and the receipt they sent us was clearly suspicious: in the receipt one of the concepts was "Towel needs to be removed from kitchen floor 1 £4.00" Towel that we left there to protect the wooden floor from the water that could fall from the non-no-frost fridge). But I submitted a case through Mydeposit, and mydeposit has just given 340 GBP to them. If you are living in a Reeds Rains´s property, be aware. Keep this in mind. If you are not living in a Reeds Rains property, avoid them.The reviews with 5 stars are because before you move in their properties, a Barbie girl, ask you for the 5 stars review.

Rafael · 2 June 2020 · Reeds Rains

★★★★★ 5/5

Trustpilot

Fantastic service and very quick to…

Fantastic service and very quick to deal with enquiries. Glad I chose Reed rains to move into my first flat with.

Katie · 30 May 2020 · Reeds Rains

★★★★★ 1/5

Trustpilot

Don't let them manage your property let

Don't seem to care what tenants they put in rented properties

Poca · 28 May 2020 · Reeds Rains

★★★★★ 1/5

Trustpilot

Rang them several times about…

Rang them several times about properties I wanted to rent, each time they took my details but never rang me backNot helpful at all, disappointed.

Oscar · 26 May 2020 · Reeds Rains

★★★★★ 5/5

Trustpilot

I have used Reeds and Rain Grimsby as a…

I have used Reeds and Rain Grimsby as a letting agent for my property and they have been excellent through out the process and they are always happy to help if I have any questions and deal with things promptly. I would highly recommend.

Sheila · 25 May 2020 · Reeds Rains

★★★★★ 1/5

Trustpilot

Not impressed with Reed's Rains…

Not impressed with Reed's Rains Burnley..They are very underhand at using tactics when trying to sell. They alsi Contact you when your out of Contract to persuade you to take another viewings .There Contracts seem illegall, or misleading to say the least.They never give feedback by on viewings, even when they have trampled all over your house.Also they only ever seen to get viewings of people who have no funds ready to purchase.. Absolute unprofessional agent.

Kevin · 22 May 2020 · Reeds Rains

★★★★★ 2/5

Trustpilot

Interfering sales agent put my purchase at risk

I bought a property through them over a year ago and I spotted an issue with the property during the viewing that I mentioned when I made my offer would need to be rectified before completion. My offer was accepted and the seller was dealing with resolving the issue with the building management company but it was taking time which was fine. The the agent for Reeds Rain involved himself because he was frustrated with the hold up which did't help anybody and kept trying to cajole me into accepting the problem and went so far as to lie to me and say the seller was going to withdraw the agreement to sell to me. I had the sellers details so I spoke to them directly and confirmed it was untrue which shows a lack of professionalism by the Reeds Rains agent in interfering in an issue that has a large monetary effect on an expensive purchase without requesting their involvement and attempting to blackmail me to drop it. No thanks to Reeds Rains I had the problem with the property fixed through my own efforts.

Customer · 21 May 2020 · Reeds Rains

★★★★★ 1/5

Trustpilot

Premium price but not premium service - Holderness Road, Hull branch

This estate agent's fees are nearly double that of other estate agents in Hull to sell a property and the service they provide is appalling. They wanted to charge me an additional £200 for photos of my property 3 weeks before Christmas. I refused and took photos of the property myself. After the sale was agreed I waited a month for an update on how the sale was progressing and in the end had to ask for it. In that time the Sales Associate dealing with my property had left the business and my buyer had gone on holiday without putting a mortgage in place. Reeds Rains never proactively informed me of either of these things. When I complained about their bad service the Sales Associate was rude told me 'it wasn't her job to give me updates on the sale' and that it was my solicitor's responsibility. The Branch Manager simply said 'he took everything on board' but never actively did anything to manage the situation. They also made several error on official documentation and never provided me with written details of all viewings and offers.They made the process difficult and stressful so I ended up contact my buyer directly so that I could complete the sale as Reeds Rains offered me no assistance. Reeds Rains are one of the most expensive estate agents in Hull and from the service I received the only way they helped was to post my property on the property marketplace websites - something most estate agents do to sell a property. If you are considering selling your property in the future please help yourself and use a local estate agents, not this national company. Their fees will be less and you will probably get a better service.

Rebecca · 12 May 2020 · Reeds Rains

★★★★★ 1/5

Trustpilot

Extremely bad service!!!

Extremely bad service!!!I have been renting a house for more than 2 years at Chesterfield ( Derbyshire), when I ended the renting period they wanted to charge me for everything to obtain as much is possible from my deposit. Horrendous, I have been an honest and a great tenant and the house was inmaculate when I left. So I initiated a complain with Mydeposits.co.uk whichis dissapointing as they accept new complains from the agency once you submitted all the evidences ( dirty trick really, they work in partnership ). Nearly 3 months now and still I haven't received a penny from my deposit. This people don't have any respect for honest people. AVOID THEM!!!

R · 11 May 2020 · Reeds Rains

★★★★★ 3/5

Google

Rating only, no written review.

Eunice · 16 April 2020 · Reeds Rains

★★★★★ 5/5

Google

Great place

Jill · 16 April 2020 · Reeds Rains

★★★★★ 4/5

Google

Very helpful staff.

Sam · 16 April 2020 · Reeds Rains

★★★★★ 5/5

Google

My enquiry was taken seriously and dealt with in a timely manner.

Alison · 16 April 2020 · Reeds Rains

★★★★★ 5/5

Google

Can not Thank the team enough for all their help, nothing was too much trouble. Thank you Reeds Rains Bury.

Wendy · 16 April 2020 · Reeds Rains

★★★★★ 5/5

Google

Terrific service from Jamie and Nick. Friendly, professional and (very importantly) always available.

Rob · 16 April 2020 · Reeds Rains

★★★★★ 5/5

Google

Thanks for selling the house, very happy with your services. I will recommend you to my family and friends.

William · 16 April 2020 · Reeds Rains

★★★★★ 5/5

Google

One of the better estate agents to buy a property from. All the staff I spoke to were very friendly and so helpful. Thank you

Jane · 16 April 2020 · Reeds Rains

★★★★★ 5/5

Google

Helpful friendly staff

R · 14 April 2020 · Reeds Rains, Rawtenstall

★★★★★ 5/5

Google

After a poor start, Emma sorted everything.Holcome Brook branch Thanks

Maria · 14 April 2020 · Reeds Rains, Rawtenstall

★★★★★ 5/5

Trustpilot

Hayley Hughes of Reeds Rains

Hayley Hughes of Reeds Rains, St. Helens, is great at her job. She will not give up, works diligently for both the company, the tenant and the landlord. A rare commodity these days. Well done Hayley!Michelle Moore.

Michelle · 2 April 2020 · Reeds Rains

★★★★★ 5/5

Trustpilot

5* Reed Rains - Clevedon North Somerset

I would thoroughly recommend Reed Rains Clevedon, if you are looking to sell or buy a property. I found Craig and his team to be extremely efficient and professional at all times. They kept me informed and were always friendly and courteous. They work hard to achieve a good selling price.Not at all surprised they achieved an award this year very well deserved. No 1 in Clevedon for customer service in my experience.

Danielle · 21 March 2020 · Reeds Rains

★★★★★ 5/5

Trustpilot

Brilliant service from beginning to end…

Brilliant service from beginning to end from Reeds Rains Castleford team. My questions were answered quickly, lots of communication and following up on the phone or email. Chris was an absolute pleasure to deal with, very professional, responsive and efficient. Thank you so much for your help with buying our home.

Vitor · 10 March 2020 · Reeds Rains