Reeds Rains Robinson Lee estate agents in Bury and Rawtenstall

★★★★★ 5/5

Trustpilot

Fab service.

Sarah Brennan, fantastic service I’m your Hull branch. Helped with negotiation on price.

Sarah · 3 August 2020 · Reeds Rains

★★★★★ 1/5

Trustpilot

Do not get ripped off

Do not use this company and especially do not pay any deposits if you have pets to have your house cleaned and the end. They will rip you off trust me I have just fell victim to them.

Paul · 31 July 2020 · Reeds Rains

★★★★★ 4/5

Trustpilot

Excellent service very helpful staff…

Excellent service very helpful staff would and have recommended to friends and family thank you

Kathryn · 30 July 2020 · Reeds Rains

★★★★★ 1/5

Trustpilot

Total bad experience with reeds rains

Total bad experience with reeds rainsgot the house but when I went to clean the house prior to the move we found alot of damp on various walls around the house around plug sockets which was dangerous.this was going to be my first home with my little boy this was not livable conditions and they was going to make me stay therethey came to a decision with the landlord to let me out of the contract due to alot of work needing doing only if I let them keep first month rent, bare in mind this house would not be livable, and if the work was to get done I couldn't live there and still had to pay.I just find my first experience with them weren't the best.

Kirsty · 30 July 2020 · Reeds Rains

★★★★★ 4/5

Trustpilot

A landlord's viewpoint

We have been landlords of just one property which was fully-managed by Reeds for the last 2 1/2 years. We can genuinely say that their service 2017 in finding a tenant, checking them out, & viewings was very good. Our single criticism of their service at the beginning was that messages which were left sometimes failed to be passed around the office as quickly as we hoped. This has improved over the time and there isn't a problem now. But their services are more costly than their competitor's rates. The online portal is good in principle, but only just ok in practice, because it isn't always up-to-date, things which have been resolved aren't always closed/removed quickly, and the accounts side is fairly nondescript. We have recently changed tenants with the invaluable help of a new-to-us lettings manager, ie Sonia. (who we didn't know had replaced Rob). Maybe an announcement was made, but we didn't see it. We have found that their check-out fee for the previous tenant, and their set-up fees for finding & checking a new tenant, and for the Inventory, have all increased significantly in 2 1/2 years. Having criticised Reeds for that, the team in the office have been excellent throughout the lengthy change of tenant process. Sonia has always been positive and pro-active, and open to our ideas - some of which she has tactfully advised against! We feel we have been well-advised throughout and Summer, Brooke, Rachel have always been there to help, even if it meant passing a message on - the difference from before is that now we are more confident that it will actually be passed on. Full marks too for everyone for answering our incoming phone calls promptly! - no 'you are in a queue because all our operators are busy', or switching to insane music, and such annoyances. I give 9/10 to the staff, 6/10 to prices, and just 5/10 to the portal. Main suggestion: is there a better way of communicating staff changes so we know who is doing what? And a big up to everyone from us. Sam & Barbara

Sam · 29 July 2020 · Reeds Rains

★★★★★ 5/5

Trustpilot

The estate agent Andrea was very…

The estate agent Andrea was very helpful and provided excellent service I would recommend Reeds Rains to my family and friends.

Niggat · 29 July 2020 · Reeds Rains

★★★★★ 5/5

Trustpilot

RR HG amazing staff....especially jake you are a special Guy

I think the RR branch in hazel grove are actually the best and most professional we’ve ever dealt with in over 25 years of letting our properties. Feel blessed to have a property in ‘The Grove’ and we do need a branch on the ground that we can deal with someone who picks up the phone and helps! Jake and also Laura who are always happy to chat and help and actually nothing is said with a ‘sigh’ oh what now! Love them all.

Nicola · 27 July 2020 · Reeds Rains

★★★★★ 1/5

Trustpilot

Landlords Beware

Reeds Rains, as agents colleced the rent from our tenants, however, they then kept it for themselves for no reason that they could state when asked, within their own Terms and Conditions.They will happily quote their Terms and Conditions to you, but, ignore them when you quote them back to them. Avoid them.

Chris · 24 July 2020 · Reeds Rains

★★★★★ 5/5

Trustpilot

Excellent service and information

Excellent service and information. Our sale went through amidst the pandemic. Very happy with the service.

Janet · 24 July 2020 · Reeds Rains

★★★★★ 3/5

Trustpilot

Not very impressed

Used them to sell my parent’s house.Firstly, they overvalued the property, despite me saying it was too high and then when viewers felt it was overpriced came back to me saying I should reduce the price to the original figure I had suggested.Secondly, they changed their fees from a percentage to a fixed price which meant they no longer had to make any effort to obtain the best selling price.Thirdly, I accepted an offer which was conditional on taking the property off the market, once this was done the buyer promptly reduced the offer by 20k. Bizarrely my estate agent tried to persuade me into accepting the new offer. Suffice to say I didn’t accept but eventually had to take a revised offer as estate agent was reluctant to put house back on the market or contact other people who had previously made offers close to this figure.At the time I was living about 200 miles away and just felt I was being pressurised into selling.I even asked if they would consider reducing their fees given that the property was selling for well below their professional estimate but they refused.With hindsight I should have used another agent.They will sell your property but don’t expect too much else.I’m afraid I cannot recommend this company.

Richard · 23 July 2020 · Reeds Rains

★★★★★ 5/5

Trustpilot

Reeds rains grimsby are brilliant even…

Reeds rains grimsby are brilliant even through lock down they was fast and efficient helping me get my property and are good and fast and getting back to any enquires I had , would recommend

Hollie · 22 July 2020 · Reeds Rains

★★★★★ 1/5

Trustpilot

Bad communication, questionable property management and no consideration for tennant safety

I moved into a rented flat and Reeds Rains had stated that they had checked over the flat and it was fine to move in. To begin with they seemed responsive and sincere. Upon moving in we found a broken window which wouldnt close, a broken french door which didnt open, the flat was dirty, wardrobe was broken and floorboards were broken. We reported these issues immediately as the broken window posed a security risk. They sent a contractor a few days later who locked the window shut never to be opened again. We spent 6 months trying to get all of the above issues fixed. They still were not fixed when we moved out dispite us contacting them regularly.Whilst living in the flat we also encountered a leak. It took Reeds Rains a while to send anyone round to fix it and it still was not fixed when we moved out dispite the fact that they are contractually obligied to ensure that the property is water tight. Throughout this time our area coordiantor was either unavailable or provided false aknowlagment as non of the above issues were ever fixed dispite us chasing them up regularly and dispite our safety concerns. We were told to contact contractors and other flats to fix the issue ourselves.This was my first home and this exciting experience was filled with stress, worry and frustration. I moved out after 5 months as I could not face living there any longer.

Grace · 17 July 2020 · Reeds Rains

★★★★★ 5/5

Trustpilot

Excellent professional service from Jack in Liverpool…

Jack Owens from the Liverpool Branch was fantastic. At very short notice made himself available. Showed us around the properties we asked and another one he thought we would like. We were leaving the next day and asked to view two of them again. It was no bother. He was friendly, professional and knowledgeable. Excellent service. Thanks

Katrina · 13 July 2020 · Reeds Rains

★★★★★ 1/5

Trustpilot

Reeds Raids in Preston..

Reeds Raids in Preston... Absolutely awful. DO NOT USE. Never told us about any of our viewings. Organised an open house and turned up 15 minutes late with various different viewers waiting on the doorstep. Turned up late on several Other occasions and after we sold the house did not contact us once. On the day of completion when they were suppose to meet the buyers with the keys they never called us once and we had to hand over the keys ourselves.

Dan · 13 July 2020 · Reeds Rains

★★★★★ 5/5

Trustpilot

Reeds Rains Manchester were fantastic…

Reeds Rains Manchester were fantastic in helping us with a property in a city centre. Highly recommended

Zaeem · 6 July 2020 · Reeds Rains

★★★★★ 1/5

Trustpilot

AVOID!

Went to view a property and it was not in a good condition unlike the photos, the man then wanted £103 (no mention of this before) if we wanted to hold the property and was very rude and brusque throughout the entire process, please save yourself the trouble and avoid!

Martha · 3 July 2020 · Reeds Rains

★★★★★ 5/5

Trustpilot

Natalie was super helpful towards me

Natalie was super helpful towards me - thank you !

Molly · 3 July 2020 · Reeds Rains

★★★★★ 5/5

Trustpilot

I have used Reeds Rains Manchester for…renting properties out.

I have used Reeds Rains Manchester for a number of years to handle my rental properties. From the first person that came to see me, Kirsty, through all departments every aspect has been done in a good professional way. I could not praise this company more highly.

Ging · 1 July 2020 · Reeds Rains

★★★★★ 1/5

Trustpilot

Fed up of being ignored

Fed up of being constantly ignored by this company. Have emailed them directly, through their website, through RightMove, called them, left voicemails and left my contact details with an employee where I was promised a call back. So far I've not been contacted (not even a courtesy "we're sorry it's taking so long but we'll get back to you") and have lost hope I'll be able to successfully view the property I want.If this is what they're like to deal with trying to arrange a viewing for a property, I dread to think how inefficient they'd be to complete the purchase.

Matt · 30 June 2020 · Reeds Rains

★★★★★ 1/5

Trustpilot

Nothing will get fixed 😂

Nothing will get fixed, chasing jobs for over a year such as broken toilet seals, toxic water, broken doors, garage roof collapsing. Appears from other reviews similar issues, with regards for call backs and failure to contact the landlord on getting repairs done.

Brad · 29 June 2020 · Reeds Rains

★★★★★ 1/5

Trustpilot

Salford Quays - Lies and so unhelpful

Simply wanted to view a 1-bed apartment in the Salford Quays area. Initially arranged well enough, then the appointment was cancelled by the agent (agent said the property was having work done) but when I emailed back he had in truth simply taken the day off and clearly cancelled his appointments to facilitate this. Re booked for a later date and time (chosen by the agent who subsequently wouldn't even be flexible enough to move this by 30 mins as it conflicted with another appointment I had. Then just before the 2nd appointment he advised me by email that someone else had already taken the property so the 2nd appointment never even happened. How someone else let the apartment when the workmen were apparently there preventing viewings remains a mystery?Finally to add insult to injury the same apartment is (a full week later now) still advertised on both Right Move and their own website as still being currently not let! God help the poor landlord depending on getting this rented out in the current market conditions waiting for these people to be bothered to actually show the place to someone...appalling!

Darren · 27 June 2020 · Reeds Rains

★★★★★ 1/5

Trustpilot

VERY POOR SERVICE!

VERY POOR SERVICE!One star too many !I rented a property from Reeds Reins and although the branch couldn’t have been more accommodating and helpful there were lies from the beginning. I was not informed about the full condition of the property when moving in and soon experienced severe problems for my health (damp which is a risk for someone who is asthmatic). When I contacted the branch in relation to the damp issue they pretended not to know. The damp was that severe that whenever there was rain the basement would flood and due to the lack of insulation in the property it was colder in the property than outside the property in the middle of winter. Even though the landlord was ultimately to blame for the repair works the company didn’t chase him and should have put him on the rogue landlord list as he was out to make a quick buck and was HIGHLY unprofessional to the point of just turning up one night at nearly 10pm hammering the door like a thug as he brought round a ‘Christmas present’ and suddenly started getting repairs done, this was after threatening legal action due to the conditions. Over the 10 months I was in the property I had to call the management company numerous times but didn’t get anywhere. I constantly had to chase for things to be looked at and the different departments didn’t communicate with each other. The customer service agents at the management centre didn’t have a clue about basic maintenance queries, I rang up once as my radiators needed bleeding but due to a potential pressure issue needed this doing by a professional (as advised by a handyman). When I told this to the management company I was told that they couldn’t do anything and that I needed to contact my local water supplier. When you do get through to somebody they promise you callbacks from the relevant teams but the callbacks never happen. Even at the end of the tenancy I had to ring three separate times for updates and was promised all three times a call back from my ‘property manager’ but when I eventually managed to get through to her about a week later I was told I should have never been promised a call back. She the told me I would be updated with how the process was going however again I had to do all the chasing and had to ask for the inventory as this had NEVER been supplied to me. When the check out report was completed I was originally going to be charged for cleaning fees as the person who had carried out the check out report had never seen the inventory and couldn’t compare the two even though the property was a disgrace when I moved in.I also made a deal with the landlord to exit my contract 2 months early and pay a reduced rent.However when it came to a reference from them, they over exaggerated the amount I owed and made it seem like I owed a lot more than I did.This complicated matters with my with new estate agents, I had to explain to them the issues with reeds rains and the fact I was on a reduced rent, I felt embarrassed humiliated that reeds rains lied.I WILL NEVER USE THIS COMPANY AGAIN. If you want a smooth and easy process do NOT use them.

Kirsty · 20 June 2020 · Reeds Rains

★★★★★ 5/5

Trustpilot

selling during Covid…

I cannot speak highly enough about the excellent treatment I was given by Reeds Rains Evesham branch. Jeremy and Jack were so helpful during the whole experience, not only during this covid time but I also lost my partner and was left on my own. They helped me so much even before they reopened the office and sold my property to the first viewers and got me the full asking price. Wow how was that. All done in about five weeks. Moving in two weeks. Could not ask for more. Well done Evesham!

Carol · 15 June 2020 · Reeds Rains

★★★★★ 5/5

Trustpilot

The staff at the Doncaster branch…

The staff at the Doncaster branch especially Pam and Richard are so good at what they do.They care and give 100% throughout i couldnt hope for better service when buying a home

Michael · 12 June 2020 · Reeds Rains