Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotThey are liars and time wasters I put…
They are liars and time wasters I put my offer in asked if the property was freehold they assured me it was and it was leasehold and lead me along for 3 month dont believe them they wasted my money and time so make things easy look find trustworthy estate agents the branch I delt with was birmingham yadley branch crap service and misleading agents
Shide · 12 November 2020 · Reeds Rains
Agent replied · 15 June 2024
Hello, I'm sorry that you feel the service you received was not up to our usual high standard as we do pride ourselves on good customer service. With regards to the detail on the property being bought, the property is Freehold as stated at the beginning of the sale, however part way through the sale the solicitors found that there was also a leasehold title running concurrently on the property (dual title), which even the owner was unaware of. At your solicitors request the owners agreed to get the two titles merged but unfortunately the delays in being able to get this done obviously did not tie in with the time frames you required. I am sorry that you were unable to hang on until the merging of the titles was complete and that you feel dissatisfied with the service you received.Kind regards,Reeds Rains Yardley
★★★★★ 1/5
TrustpilotWarning this pack of thieves is still…
Warning this pack of thieves is still taking tenancy renewal fees off of tenants which is illegal.This fee was abolished on 31st May 2020 but they are doing it still as I write this.Cant wait to inform Trading standards and local council.This review concerns the branch in Dinnington South Yorkshire.Postal code s25.
Barry · 11 November 2020 · Reeds Rains
Agent replied · 15 June 2024
Hello - We are sorry to hear this - Reeds Rains are very rigorous about applying the correct fees and pride ourselves on being up to date with all matters of legislation. We would like to look into this further if you can let us know which branch you have been dealing with?Kind regards,Reeds Rains
★★★★★ 1/5
TrustpilotAvoid Reeds Rains as landlord or tenant.
I agree with most of the reviews for Reeds Rains. Dreadful and avoid. I chose them to "fully manage" my flat in Hanley. They found completely unsuitable tenants twice and then failed to "manage" the situation leaving me to take it on. Their business is totally fragmented. Tenants are found by the local "branch". Then they are passed to Southampton and somewhere else for rent collection and credit control. They do not communicate between themselves and I got conflicting emails from two places. They treat the tenant as a commodity, and appear to do as little as possible when a problem arises.
Richard · 31 October 2020 · Reeds Rains
★★★★★ 1/5
TrustpilotNever rent from ReedsRains!
Never rent from ReedsRains!Their fragmented departments make it impossible at times to get any fluidity to responses. Constantly late in terms of dealing with return of payments, they often mis-calculating amounts and show a complete lack of empathy with any issues raised. Their Hub is particularly bad at customer service and I feel they are only out to get as much money out of you as possible. They prefer you to over pay then claim reimbursement, however getting the money back is an absolute nightmare. At branch level they complete dismiss responsibility and tell you to contact the faceless Hub if you have issues. Both these elements of the business do not seem to be well coordinated at all. Maintenance issues are not dealt with promptly.They often shun responsibility and you end up chasing your tail trying to get an answer. Horrible company with terrible morals!I would honestly never take a house rented by them under any circumstance again.
Dr · 30 October 2020 · Reeds Rains
★★★★★ 5/5
TrustpilotLiam was helpful , polite, straightforward , professional yet friendly & caring
I spoke to an employee named liam who was extremley helpful well spoken and polite when helping me find some properties to view for me and my partner who are desperate to find somewhere to live, he took all of our needs and request into consideration when searching for properties to make sure that he could find the best properties for us and very quickly emailed over a property to us
Issi · 29 October 2020 · Reeds Rains
★★★★★ 1/5
TrustpilotDreadful, service for landlord and tenant
I chose Reeds Rains to manage my rental property in Macclesfield to reduce the time it was taking to manage it myself. It was the worst decision I could have made. Their 'award winning' out-sourced service meant I never spoke to the same person twice. The customer facing team based hundreds of miles way in Southampton had no idea about the local area and no relationships in place with the maintenance people on the ground or the tenants. One piece of maintenance work took over 6months to resolve. The service was poor from start to finish. My advice would be to find a local independent who actually cares about their landlords and tenants. Avoid Reeds Rains at all costs. Dreadful!!
Lara · 27 October 2020 · Reeds Rains
★★★★★ 1/5
TrustpilotA horrible organisation.
A horrible organisation that is so disjointed it’s a joke. Very rude and their main aim seems to be ‘how can we get more money out of people by doing no work’. People at the branch are okay but the people in the many different disjointed departments speak to you in such an awful way. And if you try and query a charge their go to statement is ‘it’s just the system’ with no explanation behind it. Or if you try and get something fixed in your rented house they’ll just ignore it. I wouldn’t touch this company with a barge pole again.
Linda · 27 October 2020 · Reeds Rains
★★★★★ 1/5
TrustpilotI will not recommend Reeds Rains Wakefield…
I instructed Reeds Rains Wakefield branch to sell my property. There was loads of errors, misinformation, letter not sent on time. They recommended to me bad solicitor who have no ideas of latest legislations. It took over 7 months to exchange contract. Poor communication, it seems they don't know what they are doing in their office. It as completely waste of time. Very stressful dealing with this company. I will not recommend anyone.
Lucky · 27 October 2020 · Reeds Rains
Agent replied · 15 June 2024
Dear Mr Ogoo,I am really sorry to read about your experience with the local branch, partner conveyancers and to hear of your frustrations with the length of time in which your sale completed, it is my understanding that there were many factors to which elongated the time frame in which legal completion could take place.I would like the opportunity to discuss the points of your experience as delivering first class customer service is very important to mePlease email me at scott.copley@reedsrains.co.uk or call me on 01924 375301 if you would like to discuss this matter further.Kind Regards,Scott Copley - Branch Manager
★★★★★ 1/5
TrustpilotGiving this company 1 star is only due…
Giving this company 1 star is only due to not being able to give 0. Absolutely disgusting rip off company. My son and his partner needed to give early termination of a tenancy due to the property being unsuitable due to change in circumstances. The landlord refused unless they paid reeds rains £720 which were apparently their fees for getting a new tenant. They did not take new photos, they basically just shoved it on their website again and have refused or made excuses in giving a breakdown of what these ludicrous fees are for. Luckily a new tenant was found straight away but God help them cause the landlord refuses to put anything right and reeds rains fob you off saying its not their responsibility & the new tenants couldn't even see inside the property due to Reed rains messing up with the keys. Even to the end they sent a threatening email that if the money wasn't paid by the end of the 4th day after they provided the bank details they would put a stop on the contract termination. Will be continuing to fight these fees & taking up the matter with the property ombudsman as tried their own complaint procedure and got as far as the area manager who was just as useless as the manager at the branch at giving pathetic excuses for these fees.
Diane · 27 October 2020 · Reeds Rains
★★★★★ 1/5
TrustpilotNot worthy even of one star
Not worthy even of one star. They sent out contract for renewal tenancy and failed to pick up that statutory notice periods have changed twice during Covid. They are still advising that it’s two months when in fact it was extended to three and now six months. An absolute joke of a service.
Helios · 23 October 2020 · Reeds Rains
★★★★★ 1/5
TrustpilotWalderslade branch
I only whish I had red all the negative reviews about Reeds Rains before I enstructed them to sell my property. It now seems those reviews are all about Walderslade branch.I also whish that if they need to sell their own house they will go with their own agency and receive the same level of service and waste as much time and nerves as I did.
Unhappy · 21 October 2020 · Reeds Rains
★★★★★ 5/5
TrustpilotReeds Rains Grimsby were excellent
Reeds Rains Grimsby were excellent! They weren’t even our agent!!! They were an agent for another property in the chain but Sophie was brilliant at communication with all the sellers and solicitors. Brilliant work at keeping the chain together. Would definitely recommend!
OSC · 21 October 2020 · Reeds Rains
★★★★★ 1/5
TrustpilotBuyers Beware!!
Buyers Beware!!As a new customer looking to buy, the first contact was not very great. Rude attitude and no phone manners let alone customer service skills. Sellers have entrusted you to sell a house, you have charged a fee for this service so deliver that. I have both bought and sold homes before and spoken with many agents in my time but this by far-left a bitter taste in my mouth. I will never understand this so call level of prestige some agents seem to think they have over people. Every enquire should be dealt with the same level of care and respect.I will be sure to never use you to sell my next house if you service the area .
Sarah · 21 October 2020 · Reeds Rains
Agent replied · 15 June 2024
Hi Sarah,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
★★★★★ 1/5
TrustpilotLandlords Stay Away
Landlords stay away from this company. They have literally ruined a furnished flat I allowed them to manage. The flat was fully furnished and as each tenant left, the furniture left with them either damaged or left outside in the rain. No checking of the property, rent is always late, but very quick to pocket fees. Communication is non existent unless they want money. It’s an ongoing joke in my family when you call Reed Rains and they say they are going to call you back.
Francis · 21 October 2020 · Reeds Rains
★★★★★ 5/5
TrustpilotGreat service from start to finish of…
Great service from start to finish of our property being put on the market for rental, always friendly staff and very very helpful
Janette · 20 October 2020 · Reeds Rains
★★★★★ 5/5
TrustpilotExcellent from the very start
Excellent from the very start, help and information available at every step of the way , if we ever need an estate agents in the future we will use them,could not be more helpful, a big thank you to all the team at Hartburn 5*
Dawn · 19 October 2020 · Reeds Rains
★★★★★ 1/5
TrustpilotReeds Rains Wrexham
Reeds Rains Wrexham. If I could give zero stars here I would. Currently renting a property via this Agent and are treated with a complete lack of courtesy and in fact disdain. Correspondence is completely un-professional , abrupt and to be frank rude.Reeds Rains, the rent gets paid on time every month, the property is kept in superb condition, by us, and has been cleaned (it was filthy) and improved by us, your second class citizen customer.Maybe some staff training could improve this but I would simply avoid if possible.
Ken · 16 October 2020 · Reeds Rains
★★★★★ 5/5
GoogleWe have recently sold two houses with Reeds Rains Bury. Our own house and a deceased relatives.
From start to finish we were well impressed with the professionalism of the team at the office. We had day to day contact and updates on progress and most importantly we had comparatively quick sales and achieved near asking prices.
In procuring an estate agent to sell these properties we obviously approached several local companies and none of them could touch Reed Rains enthusiasm, knowledge, suggested selling price and/or commission.
They are really a Five Star outfit.
It goes without saying that we have recommended Reeds Rains to several relatives and friends who are moving and we were very happy to post this review.
GM Bury.
Ged · 15 October 2020 · Reeds Rains
Agent replied · 16 June 2024
Dear Mr McGee, thank you so much for your review and the very kind words you’ve added.
It’s always nice to be recognised once in a while.
Sincere thanks from all the team at Reeds Rains Bury.
★★★★★ 5/5
TrustpilotStunning sales service
When you entrust your house sale to Estate agents it’s usually a nervous , stressful time . With the Congleton branch of outstanding professional women the service is second to none . The gentleman in branch not the same level of service ......Every woman within the business I’ve spoken to throughout my unusual property, have guided me from start to finish ....Katie is my main point of contact and I can recommend Her as the perfect agent , without her by house would not have had the footfall re viewings ....
Customer · 13 October 2020 · Reeds Rains
★★★★★ 5/5
TrustpilotWonderful
Reeds & Rains sold are house in 3 days , it was such a pleasure and totally stress free.
Richard · 13 October 2020 · Reeds Rains
★★★★★ 5/5
TrustpilotThanks Vicky for making the whole…
Thanks Vicky for making the whole experience really pleasant, you have great interpersonal skills. You obviously enjoy your job and you are really good at it.
Mrs · 9 October 2020 · Reeds Rains
★★★★★ 5/5
TrustpilotLovely team and experience!
We bought our first home through the Stockton branch. Amy, Sue and the team have been brilliant, they were happy to answer and follow up any questions we had and nothing was too much trouble. Thank you! :)Claire & Chris
Claire · 7 October 2020 · Reeds Rains
★★★★★ 5/5
TrustpilotWow definitely 5 out 5
Wow definitely 5 out 5 I had Alison Bullock from chapel house branch out yesterday. Her time keeping was spot on, her local knowledge was superb, her manners and enthusiasm was amazing. As a sales negotiator she really was the best sales person I have seen for a long time. And I should know!
Paul · 7 October 2020 · Reeds Rains
★★★★★ 5/5
TrustpilotGlossop branch
Glossop branch - the whole team have been very friendly and helpful and guided me through the whole process smoothly. They have been able to answer any question I asked and provided invaluable advice. Would definitely recommend them.
Carol · 5 October 2020 · Reeds Rains
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
