Trusted Agent profile
★★★★★
1,980 reviews across 2 offices and 3 platforms
Reeds Rains Robinson Lee has two offices, in Bury and Rawtenstall. Together they have 1,980 reviews on three platforms, rated 3.7 out of 5 overall.
70
Reviews on Google
All 2 offices
1
Reviews on Facebook
All 2 offices
1,909
Reviews on Trustpilot
All 2 offices
Reeds Rains Robinson Lee's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotTHANK YOU!!
Just like to say a massive thank you to the girls In the acklam branch. Have been nothing but helpful even though I have hounded their branch on numerous calls, everyday of the week. And a special thanks to Chris for chasing things up, when really she shouldn’t of had to.
1/5
TrustpilotHouse was put on the market in june
House was put on the market in may. Accepted an offer on property in July. We was then offered to use there in house solicitors (oniell patient solicitors )was told it would make things quicker. The buyer was a cash buyer so straight forward. Well here we are in the middle of october and still waiting on sale to go through. All down to the solicitors we was given. Me thinking them been local no they on an industrial estate in Cheshire. Even had buyer calling my estate agents complaining on how slow things are going as they are living in a caravan ready to move in and have been for months. Well its no luxury here all packed up ready to move out. Cooking from camp stove. I would never have taken there advice and used there supposedly in house solicitors. Mental torture. Should not be put under this . Something so straight forward made difficult. Leaving 2 familys in limbo..
Hi Shaun - sorry to hear this. I will pick up with the branch and find out what is happening with this. Kind regards
1/5
TrustpilotIneptitude, arrogance and dodgy practices.
I used Reeds Rains for two years or so whilst renting out my house in Sheffield. I chose them as I believed (wrongly) that they were a professional company with a good reputation. The work they carried out was to a mediocre standard - they’re essentially a middle person between you and the tenant and take your money for the pleasure. They paid rent when they felt like it. You couldn’t get hold of anyone when you needed to. That sort of thing. Ultimately, you’re fielding phone calls and sorting various bits and pieces out yourself. I’d advise anyone to think carefully about using an estate agent these days to manage their property - especially Reeds Rains. The real issues for me came when my tenants moved out at the end of April 2020. The tenancy was due to terminate on 12th May 2020 and they were technically liable for the property until then. I did not receive my keys back from Reeds Rains until 12th May even though it had been vacated two weeks earlier for this exact reason. Reeds Rains also provided me with documentation and emails confirming the tenancy would terminate on 12th May 2020. I asked them to chase the 2 weeks outstanding rent from the tenants and a further £52 for damages. Now, bearing in mind this money could have all been deducted from their initial bond, Reeds Rains instead decided to alter paperwork and return the full bond to the tenants. I received an email, that had clearly been sent to me accidentally by an employee, which had the exact same wording as previous paperwork confirming the tenancy date ended on 12th May 2020. However, the date had been changed to the end of April. They tried to explain this was an ‘administrative error’ but quite clearly couldn’t be bothered to chase the tenants for the money I was legally owed. Reeds Rains back peddled, passed me from person to person (I must have spoken to 4 or 5 members of staff who passed my case between them). Smoke and mirrors but fortunately, I’m not easily confused. Unlike the people at Reeds Rains lettings. They’re either inept or wilfully lying. Anyway, they waived the money for the final inspection they expected me to pay for… the one where the inspector left lights on overnight. They wouldn’t make up the difference in rent arrears despite it being their error and paperwork clearly being altered after the fact. Imagine this, a company changing paperwork posthumously to meet their agenda. I emailed regularly to chase up discrepancies and money I was still owed - eventually, they just stopped replying. A reputable company failing to pay a customer and then just ignoring them. Great customer service. You can imagine my surprise when in 2021, Reeds Rains were still sending me invoices - despite the fact I’d not been using them for a whole year. I have the emails and letters to confirm my account of their services. Pure ineptitude, arrogance and dodgy practices from this well known company. Avoid.
Hi Wes - sorry to hear this. Could you confirm which branch you have been dealing with so I can pick this up with them? Thanks
1/5
TrustpilotDon't use to let your house
This company is the worst company I could ever imagine, whoever you go with go with anyone but this firm. I have had a tenant destroy my home, they did not visit for 10 months until end of tenancy and have to argue and wait 100 days to get deposit back even though they have all the evidence. They are a shambles especially Prescot office who basically lie to what they say, Mark my words you will regret using this company as I have and will never do any business with them. Now I have to pay £120 as he is disputing the deposit return, agreed to £500 but have to fight £200. Company is on their side they never visited and are to blame for letting the house get into the state it was. Please whatever you do never go with this firm.
5/5
TrustpilotThe best experience throughout our move…
The best experience throughout our move was the input from the invaluable Alison at Bamber Bridge. She was amazing and made everything so much easier for me and my husband. She really did go above an beyond and made the stressful experience bearable. Cannot thank her enough.
1/5
TrustpilotLiverpool landlords steer clear
Have been with Reed Rains for a number of years and over the past 5 years the service and management have gradually reduced to what is now a very poor lettings agency. Don’t expect to have a call back. Don’t expect to have rent paid on time or if at all. Prepare to have exorbitant fees and regular costs for the same issues. That’s if they actually tell you that is. My last tenants moved out three months ago. They left the property in such a state, all the furniture had to be removed and disposed of. The previous tenants had been smoking which was clear to anyone who entered the property. Apparently this was not noticed by the agents when they visited. What is the worst thing of all, no communication. I last received an email from them on the 24/082021 when they promised to compensate me for negligently getting me to dispose of my own property that the previous tenant had just dumped on the balcony. They never call back when they promise to do so. Managers pass issues to other junior members of staff to take the grief so they don’t have to deal with it. I wouldn’t be surprised if there was a big turnover of staff at this firm, as I never get to speak to the same person, if anyone at all. When calling, the lady on the reception will get someone to call you back. They never do and you’ll find emails go unanswered and unacknowledged. Don’t let yourself be duped by this firm. They are inept and you will deeply regret it if you allow them to manage your property.
1/5
TrustpilotHull office has no idea
Hull office has no idea how to manage the chain. Our purchase took twice as long as we expected and throughout we were in an information vacuum. Reeds Rains did not know enough about what was happening further up the chain and didn't attempt to find out. In the end we went over their heads and spoke to the next agent along, who did not have to speak to us at all but was far more knowledgeable and communicative.
5/5
TrustpilotOverall we are very happy with the…
Overall we are very happy with the service weve received from the staff at Reeds Rains. Very friendly :)
5/5
TrustpilotHad the pleasure of having Tony conduct…
Had the pleasure of having Tony conduct our viewing and was amazing through out. Really responsive over email and calls, couldn’t of wished for anyone else to of aided us in finding somewhere to live. Professional and a genuinely nice guy and super knowledgeable. ReedsRains are definitely the estate agent to look to if you’re looking for something premium. Thanks again.
5/5
TrustpilotCustomer focused
Never fail to respond, friendly, open, honest and helpful!
5/5
Trustpilot5* service
Great advice and service from Rachel at the Pemberton Branch. Rented my property out within a week, excellent customer service!
1/5
TrustpilotOssett branch wakefield
Ossett branch wakefield. Offered asking price for a property never heard from agent back. I rang over a week later to ask about feedback ,they said they had higher offer amd accepted never even asked us if we wanted to offer more. lost the house we wanted. very poor agent if you are buying or selling a house.
5/5
TrustpilotTop notch
Ellie from the St. Helens branch was perfect start to finish always available and helpful. Aftercare top notch too.
5/5
TrustpilotAlison makes buying a home enjoyable…
Alison provided excellent service kept me up to date on progress, answered emails and phone calls promptly. Made buying my first home a very enjoyable and stress free experience. Highly recommend.
5/5
TrustpilotEllie Wilson helped us find our home in…
Ellie Wilson helped us find our home in Liverpool. She was happy to help us in every step of the process, which was very useful to us as we are new here in England. She was very understanding at all times. Thanks a lot Ellie!
1/5
TrustpilotDisappointing
Made the mistake of using these to sell our house. We have now been waiting for a memorandum of sale for well over a week. Initially we were getting told we would have it 'by the end of the day'. This then changed to 'we have chased it', were now getting to the point that our emails are just being ignored. Nobody seems to be taking ownership of this their side, its left to us to do all the chasing. The one document we are waiting on to move forward is being held up by our own estate agent. I would not recommend them!
5/5
TrustpilotSuperb service
Superb service. Thank you to Janet and Roy for helping us get our mega chain across the line in time. Such a difficult task dealing with numerous obstacles but they truly delivered. Would absolutely recommend Reeds Rains Chorley!! Thanks again.
5/5
TrustpilotRoy and the team are great!
I have worked with Reeds Rains previously when selling and purchasing properties, so it seemed like the perfect go to when I was looking to sell my home in Chorley. The service from start to finish from Roy and his team was excellent and I can't fault them. They were very helpful and I will be recommending them to friends and family!
5/5
TrustpilotREEDS RAINS REDDISH BRANCH LETTINGS
I came to Reeds Rains after dealing with a terrible estate agent company to help me with a difficult tenant situation. Reeds Rains was completely proficient in handling everything quickly and very effectively. I worked with Heather who was very attentive and friendly. All in all, could not recommend this branch more, they did everything I could’ve possibly wanted as a landlord and are superb at helping landlords with everything they’d need.
5/5
TrustpilotExcellent Reeds Rains Reddish Branch
We approached Reeds Rains Reddish Branch to sell my dads property and throughout the whole process have had superb service from all the team. They offered first class service and advice in the sale of his house and we would highly recommend Reeds Rains Reddish Branch in any buying or selling process. First class service.
1/5
TrustpilotWaste of time
Basically everything they do is show up to a viewing, after that they go AWOL , been chasing them constantly for the past few days after I have been told by the agent - Charlotte that someone else already put in an offer to the flat that I so much wanted . She highly recommended to call urgently at the office by 4 pm same day of the viewing (it was about 3:30 pm when we had this conversation) and her colleagues will help me out with starting the process. I am still calling 5 days later until they even decided to hung up every time I’m trying to call . Whenever they answered before that , Charlotte was never in the office and no one else was apparently dealing with the property. Well , you just wasted a week in my house hunting chasing you. Avoid at all cost if your time is precious.
1/5
TrustpilotAwful awful letting agent.
Rating only, no written review.
5/5
TrustpilotJade from Reeds Rains Prescot
Jade from Reeds Rains Prescot helped me out an awful lot. Very understanding when speaking with myself. Had a little trouble with referencing some back and forth. But Jade handled this amazingly for me and had this resolved fast and efficiently. She is an asset to the Prescot branch.You should be proud.Thanks JadeJack AnthonyWokingham Grove
5/5
TrustpilotReeds Rains Congleton
I would highly recommend the staff at Reeds Rains Congleton. They always go the extra mile and nothing is ever too much trouble. They’re all so helpful and friendly, I honestly can’t recommend them enough!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Reeds Rains Robinson Lee and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 2 Gold across two branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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Bury has the most, with 1,935 reviews rated 3.7 out of 5, followed by Rawtenstall with 45.
The two Reeds Rains Robinson Lee offices, by town:
Yes. At EA Masters 2022 its branches won 2 Gold awards.
