Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotMajor maintenance issues
Rented a property through Craig Wheeler at Reeds Rains Didsbury. The initial service seemed smooth. However, since moving into the flat, we have encountered major issues. After 6 days of living in the flat, and various phone calls to the maintenance department, we have only now been told that various contractors have previously visited the flat and been unable to solve the issue of no hot water from bathroom or kitchen taps. We were not told this at any point during the viewing, or moving in process, and have now been left with a 12 month contract on a flat with seemingly no access to hot water in either the kitchen or bathroom.
Tom · 9 July 2021 · Reeds Rains
Agent replied · 16 June 2024
Hi Tom - We are very sorry to read your review, we are aware that our maintenance team is dealing with the situation and that you are in contact with our Didsbury branch to resolve this.Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotWe bought our first home through reeds…
We bought our first home through reeds rains they were always very helpful with any of our concerns and responded quickly which made the whole process very easy :)
Natasha · 9 July 2021 · Reeds Rains
★★★★★ 5/5
TrustpilotExcellent service
Excellent service received from Tom and all of the staff. Communication and feedback was very good. I would definitely recommend using Reeds Rains Rhyl.
Customer · 9 July 2021 · Reeds Rains
★★★★★ 1/5
TrustpilotAvoid like the plague! They break the law!
I would beg anyone who is considering to rent or let their property with Reeds Rains to find another agent! Please please please avoid like the plague! Entering a property without permission or consent is illegal but in the eyes of Reeds rains, it’s just a normal day in the office! I would rather sleep in a box on the motorway than ever use this company again!!!! Please avoid!
Katrina · 8 July 2021 · Reeds Rains
Agent replied · 16 June 2024
Hi Katrina,I'm sorry you have not been pleased with the service you've received from Reeds Rains, customer service is of paramount importance to us. All charges for repairs at the end of tenancy are agreed or arbitrated through the government scheme to help bring the property back to a suitable condition. We have been in contact about the issues you have raised and are dealing with this internally. We are very sorry for the inconvenience caused, if you would like to discuss anything else further please contact me on: BlackpoolHighfield@Reedsrains.co.ukKind regards,Reeds Rains
★★★★★ 5/5
TrustpilotThe st.Helens
The st.Helens. branch This agencie is so well organised and will explain to you everything u need to know when trying to rent a house they have spot on knowledge of the area and are super helpful when looking for a house. The agent that helped me with everything was eleanor smith she helped me find a house after i told her about our struggle finding one that allowed us to have our dogs and we manged to find and secure one within the same week such an amazing agent.
Graham · 8 July 2021 · Reeds Rains
★★★★★ 5/5
TrustpilotVery good
Very good, been hard trying to rent due to COVID but St. Helens reeds rains have been amazing thanks to Ellie Wilson!
Ellie · 8 July 2021 · Reeds Rains JB Estates Nuneaton and Bedworth
★★★★★ 1/5
TrustpilotVery poor customer service
Very poor customer service, terrible communication. When this was raised with them, it was completely ignored. Will deal with the other agent on this sale.
Paul · 8 July 2021 · Reeds Rains
Agent replied · 16 June 2024
Hi Paul,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please can you email enquiries@reedsrains.co.uk with some further information such as the branch you had dealings with, referencing this review.Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotGreat service
Spot on great communication Would highly recommend
Paul · 6 July 2021 · Reeds Rains JB Estates Warwick
★★★★★ 1/5
TrustpilotDon’t use Reeds Rains
I’m just sorry I didn’t read the reviews before I used Reeds Rains, You can report repairs until the cows come home, barely anything gets done and as for their so called Maintenance department don’t waste your time. I note from their responses to the reviews how good Reeds Rains are about apologising, STOP APOLOGISING AND ADDRESS THE COMPLAINTS MADE. For an agency that has been established for decades, you are typical of everything I hate about estate agents.
Veronica · 6 July 2021 · Reeds Rains
Agent replied · 16 June 2024
Hi Veronica,We are very sorry to read your review, please can you contact enquiries@reedsrains.co.uk referencing this review and the address the property you are referring to?Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotService very good especially as covid…
Service very good especially as covid was a nightmare have bought and sold 3 houses in the last 10 years and we went with reads rains as we like the professional and honest approach of the manager tom brown and its good to have someone in the end of the phone that knows their job
Darren · 6 July 2021 · Reeds Rains
★★★★★ 5/5
TrustpilotHyde Branch: Fantastic
RR were the EA for our onwards purchase.Wendy and Gaynor were great, they handled our case with diligence and made us feel very valued. They were always extremely quick to act on requests.Would happily recommend them.
Richard · 6 July 2021 · Reeds Rains
★★★★★ 5/5
TrustpilotTom and Derry was very helpful
Tom and Derry was very helpful, any questions we asked was dealt with very promptly, great service and very friendly and professional.
Robert · 6 July 2021 · Reeds Rains
★★★★★ 5/5
TrustpilotReeds Rains were my first choice
Reeds Rains were my first choice after years of experience of using them in my capacity as a landlord and finally as a property seller.The marketing of my property was quick and efficient, resulting in a quick sale at a sensible price with good advice at every stage of the process.
Paul · 5 July 2021 · Reeds Rains
★★★★★ 5/5
TrustpilotReeds Rains Rhyl Branch
Reeds Rains Rhyl Branch. Excellent service and standards from the outset! Incredibly professional and efficient from valuation to sale.
Peter · 5 July 2021 · Reeds Rains
★★★★★ 5/5
TrustpilotGreat team in Bangor
Excellent service from the team in Bangor, especially Kerry As a first time buyer I didn’t know what to expect but I was kept informed at every stage Many thanks to everyone for making my move stress free
Michelle · 5 July 2021 · Reeds Rains
★★★★★ 1/5
TrustpilotYou may believe it’s being dealt with…
You may believe it’s being dealt with internally but that’s not the case I’m still awaiting a reply - buys / sellers be aware Avoid this company who lie to you. Tell you one thing and do another.
Daniel · 4 July 2021 · Reeds Rains
★★★★★ 5/5
TrustpilotReed Rains, Macclesfield
Excellent service from the team, in particular Sue, Zoe and Jaya at RR Macclesfield who recently sold my house for me. From the first point of contact they were polite, friendly, knowledgeable, easy to approach and very professional. They also sold my house within a few weeks and made the whole process easy. I cannot thank or recommend them enough!
April · 3 July 2021 · Reeds Rains
★★★★★ 5/5
TrustpilotThe team at Reeds Rains,bamber Bridge…
The team at Reeds Rains,bamber Bridge have been fantastic! The whole process has been handled with total professionalism with a personal touch. From our first viewing Alison won me over with her amazing service and understanding of everyone's situation.She has negotiated us through lots of queries as my purchase wasn't 100% straightforward. Donna was also very prompt with any responses to emails and also so friendly and reassuring . I would not hesitate to recommend Reeds Rains and am looking forward to inviting Alison round for a brew soon. its rare to get such brilliant service in today's world! Thank you all
Miss · 2 July 2021 · Reeds Rains
★★★★★ 5/5
TrustpilotReed Raines Rhyl.
Reed Raines Rhyl.I have used RR twice now to buy and sell, the service received was first class, nothing was too much trouble for any of the staff, most of my dealing where with Derry and Tom, I found them to be great and really appreciated their help, if I called and they were out all the other staff responded fantastically. I would recommend there services to anyone who is buying selling or letting, thanks guysNJ
Nigel · 2 July 2021 · Reeds Rains
★★★★★ 5/5
TrustpilotHighly recommend
Myself and my partner have just bought our new home from reeds rains and I can not praise them highly enough. One of the estate agents in particular Dawn went above and beyond to help make our purchase as smoothly as possible.We experienced a lot of problems on our selling side and reeds rains ended up taking charge of our sale as well as our purchase.Can not praise them enough. They’ve been absolutely outstanding amazing communication/updates and so pro active. They managed to get communication going with various solicitors too in order to complete the chain
Nomie · 2 July 2021 · Reeds Rains
★★★★★ 1/5
TrustpilotRothwell Branch
Rothwell BranchReally a total waste of time, very rarely did they contact me or return calls. In six months I had only two real views both of which were really not interested and they would have known this had they vetted correctly. Was talked into having virtual viewing, which I paid extra for, I never got to see this (even after asking four times) it was never used at all. Other estate agents told me this was a waste of money. The branch seemed totally uninterested, when I asked why they said it might be your price? I informed them it was the price they gave - strange!!! I found them quite useless and a waste of time so I would recommend anyone else.A follow up to this is that I put my toe back in the water after the disaster with RR. I used Manningstainton and in less than a week they had over eight viewings with five offers and a sale. I would recommend MS but advise against RR
Michael · 30 June 2021 · Reeds Rains
Agent replied · 16 June 2024
Hi MichaelI'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. We take all feedback very seriously as it helps improve what we do, we apologise we were not able to help you on this occasion and wish you the best of luck in selling your property. Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotPerfect service …
Harun Miah Lettings manager was very helpful throughout the whole process of the move. He always went out of his way to help where he can and we are finally settling into our new flat thanks to him so thank you again for all your hard work
Mrs · 30 June 2021 · Reeds Rains
★★★★★ 5/5
TrustpilotGreat service from Tom and the team at Rhyl
Great service from Tom and the team. Professional and honest advice provided all the way through the sales process. The marketing pack for the house looked fantastic. The team went the extra mile to help get our sale complete during a very busy period. Would highly recommend!
Nathan · 29 June 2021 · Reeds Rains
★★★★★ 1/5
TrustpilotStill waiting for a response
Still waiting for a response Staff are shocking Head office pathetic Told me not to pay and then chased for money. Regional Manager covered his friend in a investigation to leave him out This firm couldn’t organise a house sale if they tried. Save your money and go else where You will get a better service, our buyer won’t use them they were that bad. Which there well aware of. Just think ignorance is bliss - it’s not
Daniel · 29 June 2021 · Reeds Rains
Agent replied · 16 June 2024
Hello, I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. We believe you have already expressed your concerns in a previous review and the matter is being dealt with internally.Kind regards,Reeds Rains
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