Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotBE WARNED ABOUT THESE THIEVES
The worst, most dishonest bunch of charlatans i have ever encountered. Landlords, take notice of the many, many terrible reviews on the web and don’t be another victim. In a nutshell, they won’t pay you. They will collect rent from your tenants and hold on to it. Send them your bank details, ask for a reason why they don’t pay. All will be either ignored or referred to another office in Southampton. I’ve turned up at their offices to try to spur them into paying me. I was told they have tens of thousands of pounds of MY MONEY in an account, but it’s “on hold”. Unfortunately, they don’t know why it’s on hold, they’re owed no money from me. It’s simply not worth investing in property if you use Reeds Rains for your letting agents. Don’t take just my word for it, DO YOUR RESEARCH. Currently going through their internal complaints procedure, then I’ll be reporting to Property Mark for dishonesty and the Ombudsman. I believe there are a great deal of outstanding cases against them. DONT BE THE NEXT VICTIM
Alan · 14 December 2021 · Reeds Rains
Agent replied · 16 June 2024
Hello Alan,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotVery welcoming and understanding staff
I was given brilliant service by Reeds Rains when I went into their St Helens branch looking for a place to rent. One of the staff there Ellie made me feel very welcome and helped me out massively. Ellie was very patient and accommodating to my situation, spared no detail when explaining the processes necessary for a first time renter. Would highly recommend this estate agent to anyone who needs to start renting a property
Jason · 13 December 2021 · Reeds Rains
★★★★★ 5/5
GoogleRating only, no written review.
Juliet · 12 December 2021 · Reeds Rains
★★★★★ 5/5
GoogleRating only, no written review.
Juliet · 9 December 2021 · Reeds Rains JB Estates Nuneaton and Bedworth
★★★★★ 5/5
TrustpilotCan’t thank the staff in the St Helens…
Can’t thank the staff in the St Helens branch enough. It was my first time using an agent to rent out my property. They kept me informed throughout the process, and the whole thing was stress free. Thanks again, i will definitely recommend in future!
Dane · 9 December 2021 · Reeds Rains
★★★★★ 5/5
TrustpilotAmazing customer service skills
Amazing customer service skills, cannot thank Ellie and Callum enough for the time and effort they have put into helping us, can’t recommend enough
Sophie · 9 December 2021 · Reeds Rains
★★★★★ 5/5
TrustpilotTony Singh at the Cheadle Branch
Tony Singh at the Cheadle, Stockport branch has been amazing! Viewed a property, not even 24 hrs later he got me accepted by the landlord and all documentation sent over to apply! Fingers crossed everything goes smoothly. Thanks !
Sarah · 8 December 2021 · Reeds Rains
★★★★★ 5/5
TrustpilotEllie has been very helpful and gone…
Ellie has been very helpful and gone above and beyond to help me. I appreciate everything you have done! Thanks Ellie
Chloé · 7 December 2021 · Reeds Rains
★★★★★ 5/5
TrustpilotSale of Hartburn family home
The staff at the Hartburn branch of Reeds Rain were very helpful throughout the selling process. Steve the manager helped us realise the potential of our property and the staff managed the process of accepting the right offer for our home. Andrea and Jessica were always quick to respond to any queries and we felt supported throughout.
Diane · 6 December 2021 · Reeds Rains
★★★★★ 1/5
TrustpilotGood luck getting your money back.
We have been renting through Reeds Rains for over two years now. In the meantime we have moved from one property managed by them to another one. Needless to say the move was anything but flawless (they wouldn't consider >100K £ / year as income because I'm employed via an agency and so on).The fun part starts when you ask for your deposit back from the previous property, managed by them. Countless emails, countless requests for updates. Very little back, blaming the landlord and so on. I've agreed to their exit report and everything, I just needed an update from the specialist "moving out team". The landlord personally contacted me this weekend to say that he is trying to return my deposit but Reeds Rains is making it difficult for them to do so. We are going to start legal proceedings but as far as Reeds Rains go:- Asked for who the manager is for the moving out team (no reply).- No complaints or code of conduct policies on their website- Incompetent one line replies basically saying "we are also waiting for an update from the landlord". For weeks.- no support as a tenant. Feeling talked down to despite being a customer for years.I would strongly advise people to seek someone else for their letting needs, be it landlord or tenant. I wouldn't trust them with buying or selling a house either since their process to get a deposit back and move to another property is so shockingly poor.
Flavian · 6 December 2021 · Reeds Rains
Agent replied · 16 June 2024
Hello Flavian,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: Antonia.Bowler@lslps.co.uk. I will be happy to investigate the matter further.Kind regards,Antonia Bowler, Marketing Assistant
★★★★★ 5/5
TrustpilotBrilliant service from the Leyland…
Brilliant service from the Leyland branch. Such a lovely team! Easy to get hold of, very responsive and efficient. They made the process as smooth and as stress free as possible from beginning to end. Thank you for finding me my dream home, 1 week in and I’m so happy.
Emma · 4 December 2021 · Reeds Rains
★★★★★ 5/5
TrustpilotBrilliant service from Dawn at Reeds…
Brilliant service from Dawn at Reeds Rains in Burnley. Dawn sold my house straight away with the first viewing and made the whole process seamless. She chased the solicitors at both sides for me to ensure a quick completion. In addition, to selling my property she also found me a great rented property while waiting for my new house to be built. Dawn has done an amazing job start to finish and I would highly recommend using her in particular and of course Reeds Rains.
Customer · 4 December 2021 · Reeds Rains
★★★★★ 5/5
TrustpilotBrilliant service from reeds rains…
Brilliant service from reeds rains helped us the whole way we had a few issues with our solicitors and a bit of a prolonged waiting time to get everything sorted but reeds rains kept in contact at all times and answered any questions we had overall would recommend to anyone
Adam · 3 December 2021 · Reeds Rains
★★★★★ 5/5
TrustpilotGreat work Reeds Rains, Holmes Chapel Branch!
Anthony, Tim and the team at Reeds Rains, Holmes Chapel looked after me and the sale of my property from start to finish in a professional, helpful and friendly manner. Despite some bad luck with two potential buyers pulling out, the guys at Reeds Rains were both reactive and proactive to the situation.Their advice kept me positive and a sale was achieved. I’d recommend them to any vendor. Thank you.
Marcus · 2 December 2021 · Reeds Rains
★★★★★ 5/5
TrustpilotSalford Quays
Excellent service from Reeds Rains Salford Quays. The whole team was friendly and helpful throughout the selling process. Would recommend them to anyone looking to sell.
AH · 30 November 2021 · Reeds Rains
★★★★★ 5/5
TrustpilotMiddlesbrough
Very helpful and extremely knowledgeable.Fantastic service from all of the staff
Jane · 30 November 2021 · Reeds Rains
★★★★★ 1/5
TrustpilotDisgusting, No Professionalism
The worst renting company I’ve ever had the displeasure of being with!!! REEDS RAINS HANLEY IN STOKE ON TRENT!!!I move out in 4 days… 4DAYS!!! And I’ve been emailing them the same email for 3 weeks straight they won’t email back they’re completely ignoring us, now that we’ve paid our last months rent they couldn’t care less about us or our move… we’re stressed and it’s causing serious problems with my health! Don’t be surprised if you receive a letter from court for negligence to your tenants… absolutely disgusting company!!!
Sasha · 28 November 2021 · Reeds Rains
Agent replied · 16 June 2024
Hello Sasha,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: Antonia.Bowler@lslps.co.uk. I will be happy to investigate the matter further.Kind regards,Antonia Bowler, Marketing Assistant
★★★★★ 5/5
TrustpilotEverything was done quickly…
Everything was done quickly professionally great team there helped out on everything I ask 5 star especially Jessica and DominicThank you so muchScott
Scott · 27 November 2021 · Reeds Rains
★★★★★ 5/5
TrustpilotMany thanks to the Pemberton branch of…
Many thanks to the Pemberton branch of the Reeds Rains team, especially Jemma, Nicky, Emma and Alan (the sales person who dealt with the viewings on our property). Their professionalism, knowledge and help shone through from our first meetings. From five viewings of the house four offers were made on the same day and this resulted with an offer being accepted within one day! Whenever making a telephone call to their office you can always guarantee a friendly and helpful reception.
Aud · 24 November 2021 · Reeds Rains
★★★★★ 5/5
TrustpilotThis company delt with the seller we…
This company delt with the seller we were buying the house off, but also kept us updated with what was going on, on top of all of that the staff are lovely people l had the pleasure of meeting them the other day very helpful and friendly and I would recommend them to anybody
GLENN · 20 November 2021 · Reeds Rains
★★★★★ 1/5
TrustpilotAWFUL experience, choose another agent.
AWFUL experience. I was moved into a house that had not been thoroughly checked by the estate agent, so there was no ventilation in the bathroom (legal requirement), a missing fire alarm, broken glass, the property hadn't been thoroughly cleaned, no working freezer, no security alarm... the list goes on. I had to go into branch a number of times, emailing for months on end, was told by a maintenance team member to 'forget it'. I managed to end my tenancy early which cost me a lot of time and was very stressful. They now are making no effort to attempt to get my deposit returned, so I'm having to formally raise a dispute. This is months of unnecessary stress. Save yourself the pain, don't rent from them.
Sarah · 20 November 2021 · Reeds Rains
Agent replied · 16 June 2024
Hello Sarah,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: Antonia.Bowler@lslps.co.uk. I will be happy to investigate the matter further.Kind regards,Antonia Bowler, Marketing Assistant
★★★★★ 5/5
TrustpilotThis estate agent’s have been amazing…
This estate agent’s have been amazing from day one the staff I have had dealings with have gone over and beyond caring professional and always there at the end of the phone re help and advice highly recommend !! special thanks to Keren who supported me at all times throughout final sale of the property H E stead
Hazel · 18 November 2021 · Reeds Rains
★★★★★ 2/5
TrustpilotTrying to sell a house has been…
Trying to sell a house has been difficult. Staff telling me that something is a legal requirement, when it is a company policy. Staff do not want to discuss your concerns and the it is nothing to do with me, it is the managers decision, syndrome prevails. Very disappointing.
Andrew · 17 November 2021 · Reeds Rains
Agent replied · 16 June 2024
Hello Andrew, I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: Antonia.Bowler@lslps.co.uk. I will be happy to investigate the matter further.Kind regards, Antonia Bowler, Marketing Assistant
★★★★★ 5/5
TrustpilotI can highly recommend Reeds Rains…
I can highly recommend Reeds Rains Bamber Bridge branch. I was helped with the finding through to the completion of our purchase of the property by Alison who kept me fully informed every step of the way. We will definitely be seeking Alison’s help in the future to build our portfolio of properties. Thanks Alison
Catherine · 16 November 2021 · Reeds Rains
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
