Trusted Agent profile · Warwickshire
Verified
★★★★★
3,360 reviews across 5 offices and 3 platforms
Reeds Rains JB Estates has five offices, in Bedworth (two offices), Nuneaton and Bedworth, Warwick and Kenilworth (Warwickshire). Together they have 3,360 reviews on three platforms, rated 4.2 out of 5 overall.
1,265
Reviews on Google
All 5 offices
34
Reviews on Facebook
Business-wide
2,061
Reviews on Trustpilot
Business-wide
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Reeds Rains JB Estates's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThe level of service we have received from Reeds Rains Bedworth has been exceptionally good, both in the support received in enabling us to sell our property and that given in our subsequent purchase. I cannot rate them highly enough. All of the staff team are extremely friendly and conduct their business professionally and with confidence.
5/5
GoogleKaris has been excellent throughout my house purchase. At times I had some difficulties and Karis was always first to want to help, even when it was something not related to the estate agents. She gave me a top class service and I wish her all the best for the future. :)
5/5
GoogleWe recently purchased our forever home and used reeds rains mortgage advice. Big thanks specifically to Karis for all her help to achieve what felt like the impossible at times. Her efforts kept the sale progressing and got it past the posts. Couldn't praise enough. Many thanks from all the Green family
5/5
GoogleKaris, Sarah and the rest of the team were brilliant during the sale of our house, very communicative and friendly. We were very unlucky as we had 2 purchases fall through on us but they were very helpful finding plenty of properties for us when we were back on the search. Excellent and personable service as well as being upfront about fees with no hidden extra costs.
5/5
GoogleExcellent service provided by Reeds Rains throughout my transaction. The team did a fantastic job from start to finish, namely Karis and Sarah who were polite and professional, they kept me well informed during the process and were proactive in getting it over the line. Would highly recommend!
5/5
GoogleFantastic customer service especially Karis who has been there from start to finish helping us through the sale and purchase of our property, would definitely recommend anyone thinking of selling to use reeds rains, helpful, professional and keep you informed! Thankyou to all of the reeds rains team for making the experience of moving house as stress free as possible!
5/5
GoogleWe have recently sold our house through Reeds Rains and have nothing but good things to say about them. They were not the cheapest of the agents we saw but we were impressed by their local knowledge and in the end we found them to be good value for money. The team was very helpful throughout the entire process, responding to enquiries quickly and even chasing on our behalf. I will use them again should I need to sell a property and would recommend them without hesitation.
5/5
GoogleI recently bought a house through Reed Rains and am more than happy with the service. I dealt primarily with Karis who dealt with any queries whether via phone, email or in person quickly and efficiently. Would happily recommend Reed Rains to anyone in the area looking to buy a house.
5/5
GoogleSarah and Karis were both very helpful and efficient, doing everything they could to meet our challenging 4-6 week turnaround from sale to completion. We’re now in our new home so a huge thanks to them and to Reeds Rain for a great service.
5/5
GoogleI would highly recommend Reeds Rains Bedworth. Andrew who did the valuation was relaxed and friendly and about as far away from a pushy estate agent as you could get, what's more his company and the team really did live up to his promises. Matthew, who did the viewing is a lovely friendly guy who I'm sure is able to quickly build up a rapport with just about anyone. Sarah, who I spoke to on a few occasions was always helpful. But without doubt Karis, who chased up on every query, gave the feedback on every viewing and is generally efficiency personified is absolutely fantastic. They have been worth every penny of their fee!
5/5
GoogleFrom valuation by Phil through to completion the service from Reeds Rains has been Faultless . House sold within 5 days ! Nothing was too much trouble for Karis or Sarah . Regular updates & support were always available , a godsend for somebody who has never sold a property before . Special thanks to Karis for going above & beyond to deal with a solicitor problem I had . I would recommend Reeds Rains to all . A branch & staff to be proud of because customer service like this these days is hard to come by !!.
5/5
GoogleWe are first time buyers and were a bit overwhelmed with the big step of buying a house for the first time and the whole team at Reeds Rains Bedworth where outstanding and made the whole process as easy as possible. Karis was great she supported us throughout the whole process with brilliant communication and knowledge that really helped us as first time buyers. Really happy with the service and the team at reeds rains bedworth.
5/5
TrustpilotI rent from Reedsrains in Ashton under…
I rent from Reedsrains in Ashton under lyne, I have been in my property for 4 years ish. I work long hours so need hassle free renting with good communication with the agent. I had my routine check today with the lovely Zoe. Professional, friendly and approachable.
5/5
TrustpilotReeds Rains Wilmslow
Great service with both buying and selling. All staff in the Wilmslow were very helpful and efficient at keeping me up to date, either by phone or email. All staff were very professional and persistent to close issues which occurred as a result of inadequate communications from my solicitor. I would not hesitate to use Reeds Rains Wilmslow in the future. Thank you!
5/5
TrustpilotSuperb Service from Amy at Reed Rains Ashton
We rent our home in Oldham via the Ashton branch. Amy looks after every aspect of the management and she is fast, friendly and always available to explain and recommend the best approach. Highly experienced yet down to earth she is fabulous... feel very relaxed with her looking after us.
1/5
TrustpilotREEDS RAINS PUT MY FAMILY IN DANGER…
I am reviewing this on behalf on my niece, a tenant of Reeds Rains Hebburn office. She is a tenant who has recently terminated her tenancy agreement with them. She is unaware of the legal rights and obligations the tenancy agreement affords her until I had a conversation with her 2 nights ago. In a nutshell she was asked by the Hebburn office if she would agree to showing prospective tenants around her flat - doubtlessly saving the agents a job. She agreed to do this in order to find a new tenant as quickly as possible (she had to move out asap due to losing her job) When I found out about this I was immediately concerned - an agent was prepared to let unaccompanied people look around a single females home? Alarm bells rang so I messaged via Twitter and got a very nice reply from their social media team offering to look into it. This they did and within 24 hours I had a response - copy of an email from the branch manager Carole. As regards the safety issues I had raised she stated "the viewings were all made at the convenience of "E" and we are strict on security and so not send anyone to any property without first knowing exactly who they are" E also received an email from the branch but surprisingly no mention of safety aspects were mentioned in that, purely financial matters I have spoken to my niece tonight. She told me one viewing was a single unaccompanied male, who told her he wasn't wanting to move into the flat himself but was looking at it on behalf of a friend who is living in Turkey.There was no follow up from the Reeds Rains office, no phone call to my niece to see make sure she was ok immediately after their arranged viewing, she could have been attacked in her home and they couldn't have given a flying f***. Luckily she is ok and now aware she didnt need to do this in 1st place but shamefull because she wasn't aware of her legal rights under the tenancy agreement and felt obliged to agree to the agents request. the tragic case of Suzy Lamplugh resulted in stringent safety measures for estate agents/lettings agents being implemented for agent employees. Shameful that Reeds Rains cant apply even basic safeguards to tenants who do their jobs for them. E was lucky, but certainly the lack of regard by the manager of this branch is breathtaking. On this basis I would definitely definitely not recommend using this particular branch of the agency.
5/5
TrustpilotThe staff at the Bridlington branch…
The staff at the Bridlington branch were fantastic and made the whole process of buying a house and selling so easy.We were let down with the first sale of our house due to the parties involved backing out, Jemma Hawden at the branch was all over it and tried exceptionally hard to find a new buyer, which she did.We are really happy in our new home and that’s thanks to the whole team at the Bridlington branch, for having that never say never attitude..Many thanks from a very happy Tillman familyRegardsMartin
1/5
TrustpilotAbsolutely awful company overall - avoid if possible.
Absolutely awful company overall. Some of the local staff are ok, but lettings management in Manchester are just ridiculously slow, arrogant, and nobody seems to care. I am speaking as an ex-tenant. We rented for 12 months and paid all the relevant fees. Then extended for 3 months via the landlord - RR charged £120 to photocopy and resend the lease. When we left they took an age to do the leaving report and longer to send the report out and return the deposit (nearly 3 weeks), but also deducted an extra £120 for the 'check out fee'. This is in the small print apparently, so my fault for not reading that properly, but just trying to make others aware. They are happy to help landlords arrange maintenance (very slowly) but apparently ask quotes to include an element for them, which they take on top of the monthly charge to the landlord. I'm pleased to say we have bought a house again now, but if I ever needed to rent again, would do whatever I could to not go near Reeds Rains.
I'm sorry that you have not been happy. If you want to tell us more about your experience, you can find our complaints procedure here: https://www.reedsrains.co.uk/contact-us/lettings-complaint-branchIn response to the points you have raised above:Our tenant fees are outlined in our Tenant Fee Declaration form which is issued with our contracts and signed by all tenants. Fees are also listed alongside every property listing online, in our branch and on our website. Our Renewal Fee is a contribution towards preparing a new Tenancy Agreement and negotiating with your landlord for a further fixed term tenancy. Extending your tenancy, if agreed by your landlord, gives an assurance of staying in the property for a further fixed period, at an agreed rent and avoids the uncertainty of a landlord serving notice at any given time.Our Check Out Fee is the charge for an inventory company to carry out an inspection at the end of the tenancy. The check out report forms an important part of how the return of your security deposit is arranged.We do include a contractor commission. This is outlined in our Terms Of Business and helps us ensure that our contractors are fully insured and competent together with being correctly accredited to carry out any works needed.Reeds Rains
5/5
TrustpilotGreat company
We used Reed's Rains in Rhyl to buy a property which took ages to go though as one solicitor in the chain was useless.Sally from Reed's Rains was very helpful all the way though.We then decided to purchase a property to rent out,and used Reed's Rains again Joe was extremely helpful with guiding us though the process,we were able to rent it out straight away.Would recommend using this estate agent as they understand your needs.And also they are friendly and easy to get along with.
5/5
TrustpilotLove the people that work here
Love the people that work here - really knowledgeable & helpful
5/5
TrustpilotReid Raines
Reid RainesExcellent company and serviceThe team in Halifax were excellentA fantastic professional service Nothing was to much troubleAndrew shackleton thank you a true professional
1/5
TrustpilotAwful
Awful! Turned up to view the property, couldn't gain access. No one from the company got back about rebooking. Now told the property is under offer so there's no point in viewing it. An absolute joke of customer service. Do not use! H.F.Garratt
Hi Fay,We apologise for your cancelled viewing. This was due to a contractor changing the locks and supplying us with incorrect keys. The house did receive an offer but as we explained on the phone, this is a repossession sale, so you were still able to reschedule the viewing and possibly place an offer yourself. Sorry for the mix up and any confusion.Reeds Rains
2/5
TrustpilotVery very painful renting experience so…
Very very painful renting experience so far and still not moved. There's always something else that needs to be done. They never call back when they promise to. They withhold important information. I just don't trust them anymore. Not even sure I can ever move my family into their new home. Now looking elsewhere. My stress levels are sky high due to Reeds Rains.After the reply from Stuart: thank you, thank you. This is the first time in 4 weeks of pain and frustration that someone has actually said SORRY! Such a simple word with so much meaning. You guys are experts with your processes, but to the detriment of the human element. Your customers are all human. Don't ever forget that !I haven't received a sorry from the agent yet for not returning calls and lying, and withholding information though but this is a good start. Thank you Stuart.
Hi Paul,Sorry you're unhappy with the time it's taken, but we do need to make sure everything is properly processed at the beginning of the tenancy to try and prevent difficulties further down the line.In this case, we received two tenant applications on the same day and the landlord took a few days to decide which to proceed with. You had a change of employment during the reference checks and, unfortunately, this meant we needed a little more time to conduct our tenant checks.We have now fixed the move-in day, and contacted you to confirm this.Stuart
1/5
TrustpilotLazy and very untrustworthy...
Lazy and very untrustworthy...We moved out of a property on 18th August and still waiting for a report or any word about our bond returning or not...landlord doesnt know either. We have been lied to about mix ups etc since. They even lied to the landlords about things. I would rather be homeless than go through this company again.Myself and my partner are getting married in October and had to use our honeymoon money on a new flats bond and moving vans etc. The bond would give us our honeymon back but Im not holding my breath. Absolutely shockino customer service...I got called rude for complaining but I think we had a right to complain when they are clearly messing us about. Caught them out a few times because I'm texting the landlord who isn't happy about their services either.Thinking about complaining to a higher source if need be...shame I have all their emails to show the top bosses of the company or ombudsman!Named and shamed!!Like the title suggests....Lazy and very untrustworthy!!
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Reeds Rains has the most, with 2,374 reviews rated 3.9 out of 5, followed by Nuneaton and Bedworth with 2,238.
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