Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotLettings from Reeds and Rains Stone branch (now closed)
Tried to give zero but sadly can't. The STONE branch which thankfully closed was utter rubbish from the manager down to the staff. No help no clue only letting statistics important. After sales utter c#*p. The property maintenance team based in Cheadle which is also shut down was a waste of space. Property management team is based in Hampshire NOW and our dealings with a young lady called GEORGINA have been great she gets the ball rolling. REEDS & RAINS took our landlord on and it was obvious that they were not briefed how to leave property for ingoing clients and you are expected to accept a ridiculous inventory report. It's been a nitemare from the start. Wether you are buying or letting I would stay well clear and save yourself a lot oh hassle and grief. THE BRANCH has shut that we registered with but no one has told us this fact brilliant SERVICE. Let's see if they M.D. can respond NOT.
Tony · 18 March 2019 · Reeds Rains
★★★★★ 1/5
TrustpilotLiars and shysters!
Liars and shysters. Wish I could give zero stars. Took weeks just to get them to photocopy ID documents. Mortgage advisor lied every step of the way, wasted six weeks of my time and falsified documents. Complaints process pathetic, didn't address any comments I'd raised but sent a 20 page document which "answered" a million questions I didn't ask?Walk down the street and pick one of the other estate agents on the same row. You can't do any worse than these incompetent morons.
Philip · 14 March 2019 · Reeds Rains
★★★★★ 5/5
TrustpilotGreat letting agents
We used Reeds Rains in Rhyl as a letting agent.Joe and Sally helped us along,as we didn't really know anything about renting a property.Joe set up everything for us and made sure it all went smoothly.We even got a rental sorted from the day the property it was released.If you have no idea about renting property out,just pop in the estate agents,and ask for help,they are very friendly, pleasant people.I would recommend.... always.
Mrs · 8 March 2019 · Reeds Rains
★★★★★ 4/5
TrustpilotPEMBERTON BRANCH
PEMBERTON BRANCHI have only been to 1 viewing but I can say that Alan was a dedicated professional. He quickly put our minds at rest when he contacted the office for further advice He was very knowledgeable on the area and on local housing stock (We didn't know the area very well) The head of Letting Bryony was also equally as quick to respond to my questions, both by phone and email. If our viewing is not successful we will obviously ask them to keep us in mind for any potential rentals that ticks our boxes. John & Mary
Jack · 5 March 2019 · Reeds Rains
★★★★★ 1/5
TrustpilotReeds Rains Liverpool
Reeds Rains Liverpool are shocking. I engaged them on a full management basis to look after the one house that I was renting out (and which used to be our home). They are incompetent, dishonest and rude and still owe me thousands of pounds - almost a year after (on the advice of my solicitor) I sacked them. They failed to do any of the things promised in our agreement, such as carrying out condition and inventory checks twice a year. The tenant they put in place, and whom they were so in awe of (“no we can’t go in to check the property. Don’t you realise your tenant is a prominent local solicitor?” SO WHAT??) turned out to be a chain smoking conveyancing clerk with a penchant for daily takeaways (hence there being takeaway trays and cigarette stubs strewn all over my lovely suburban house and garden). The tenant brought in his slovenly mother who added to the piles of rubbish with unused prescription drugs, unwashed utensils, filthy gargantuan underclothes and of course, letters addressed to one or other of them by just about every debt collection agency in the UK. Of course RR should have discovered this - if only they had carried out those checks that I paid them to do.The contract specified that keeping the garden tidy was the tenant’s responsibility but I paid for supplementary gardening to be done to keep standards high. My lazy tenant (or perhaps his bone idle mother who should not have been there in the first place) couldn’t be bothered to open the side gate for the gardener. When I eventually gained repossession of the house my once picture perfect garden had gone. The lawn was waist high and strewn with my top notch tenant’s clothes and cigarette stubs, broken furniture and bin bags that they just couldn’t be bothered to put out for collection.I asked Reeds Rains to give my tenant notice in December 2016. I eventually got him out at the additional cost of a solicitor in June 2018. Reeds Rains told me that they had given him notice in early 2017 but seemed to have forgotten this when I called to collect my keys. In the interim I faced prosecution by the City Council and a claim for a year’s rent from the tenant because I didn’t have a Landlord Licence - despite having instructed Reeds Rains to license me and despite RR having drawn down payment for the licence from the rent (before my tenant stopped paying the rent. I am still awaiting reimbursement of the licence fee, and for unpaid rent, and the rental deposit and compensation for all the damage done to my home, and for the legal costs, skip hire costs, repairs to a broken fire, to my front door, to various fixtures and fittings.....And do you know what? More than eight months after my solicitor set out my claim to RR they have done nothing more than acknowledge it. No substantive response. Nothing. Utter utter shysters.
BarbaraE · 27 February 2019 · Reeds Rains
★★★★★ 5/5
TrustpilotDurham Branch
Durham Branch - I honestly would give them 10 starts if I could! Gem and Lucy are the main people I have been dealing with in purchasing a property. They have been really helpful and understanding through the purchase ensuring that any questions we have had have been answered and liaising with the seller for us. They are polite and professional and I would not hesitate in using them to sell or purchase next time round.THANK YOU LADIES!
Lynsey · 26 February 2019 · Reeds Rains
★★★★★ 3/5
Trustpilotoverall ok but consumer service…
Dartford Branch - overall ok but consumer service experience pretty poor. Like they are constantly in a hurry and you feel more like an obstacle to them rather than a client.
Kaspro · 21 February 2019 · Reeds Rains
★★★★★ 2/5
TrustpilotUnprofessional service
Arranged to have an house valued they arranged an appointemnt and time, then confirmed it.waited in and no one turned up. I rang the Ossett branch who had arranged it all and they did not have my appointment in the diary, the woman who answered the phone on Saturday morning was also very unprofessional . As they say first impressions count and in this case it was not very good. Went with another more professional company
Des · 18 February 2019 · Reeds Rains
★★★★★ 4/5
TrustpilotDartford branch
Dartford branch was good some girls worked really hard, and others I felt pushy and felt like they wasn’t working for me, but over all good service
Rosemary · 13 February 2019 · Reeds Rains
★★★★★ 1/5
TrustpilotProlonged, unprofessional, nightmarish!
Currently in an awful situation with Reeds Rains. No inventory provided at beginning of lease, were lied to about the property having been professionally cleaned. They refuse to do any upkeep work, despite fully managing on behalf of the landlord. They claim "landlord must consent" prior to confirming any repair. It is a scam. Landlord is probably paying them to enjoy his/her own life, and they're squeezing us out of money with extortionate fees. We moved into the place and trash had been left in the front and back yard, food remnants in kitchen cupboards...stay away while you can! UNPROFESSIONAL PROFESSIONAL LIARS.
A · 12 February 2019 · Reeds Rains
★★★★★ 1/5
TrustpilotAt first I thought yeah very good
At first I thought yeah very good, Alison was amazing in helping get sorted. But throughout things I told them about maintenance that needed doing didn't get done or even acknowledged apart from 1 thing so had a freezing cold flat most of the time! I've now moved out early although still under contract and the communication is horrendous especially the snotty 'Andy' through email. All I asked for is dates of when the tenant was moving in and about the inventory being done but again no real answer until today when he all of a sudden gave me an exact date surprise surprise! And emailed the moving out/ maintenance team who are useless and told me nothing apart from that there was 'outstanding work' even though I've emailed issues I've had with them and issues that arose because they didn't maintain the property correctly. Still no reply from them too. Stay clear of reeds rains
Jord · 12 February 2019 · Reeds Rains
★★★★★ 5/5
TrustpilotPenwortham branch... excellent professional service
First of all, my girlfriend and I would like to say a big thank you to Rachel and Adam for literally everything they’ve done for us from finding the perfect property and going through with the paperwork. Secondly, they were really kind and easy to work with throughout the whole process.A big thank you to you both again!!! I’d definitely recommend the Penwortham branch to everyone!
Marcell · 10 February 2019 · Reeds Rains
★★★★★ 1/5
TrustpilotWASTE OF TIME AND LIARS!!!
Booked an appointment and had to wait two weeks as I needed them to visit for a valuation on a Saturday. The appointment was booked for today (Saturday 9th Feb at 12 noon). I got a call yesterday confirming the appointment, however nobody has turned up. At 12:15 we called as the agent was late (not professional), when we eventually spoke to someone we were told somebody had spoken to us to advise the appointment had been cancelled. LIARS!!!We were told reeds rains had made all their staff redundant at 5pm last night and they now only have one office in Liverpool. I feel for the people that have been made redundant, but take exception to those left lieing and not informing us.Complete joke!!! They say they take customer service seriously, if that’s them taking it seriously I dread to think of what it would be like otherwise.AVOID!!!
Andrew · 9 February 2019 · Reeds Rains
★★★★★ 5/5
GoogleRating only, no written review.
M · 7 February 2019 · Reeds Rains JB Estates Bedworth (52-54 King Street)
★★★★★ 5/5
GoogleGreat service. Clear communication. Would definitely recommend.
Lucy · 7 February 2019 · Reeds Rains JB Estates Bedworth (52-54 King Street)
★★★★★ 5/5
GoogleCouldn’t ask for better service. Karis really went above and beyond to try and make sure we were in the house by Christmas.
Thank you so much 😊 …
Hayley · 7 February 2019 · Reeds Rains JB Estates Bedworth (52-54 King Street)
★★★★★ 4/5
GoogleKaris was a great help. Always cheerful and willing to find out what was happening
Nicki · 7 February 2019 · Reeds Rains JB Estates Bedworth (52-54 King Street)
★★★★★ 5/5
GoogleVery professional and very very helpful team at reeds rains in Bedworth, couldn’t do enough for us and always on point thank you reeds rains.
Andrew · 7 February 2019 · Reeds Rains JB Estates Bedworth (52-54 King Street)
★★★★★ 5/5
GoogleKaris Griffith dealt with my purchase in a very professional and smooth way.would definitely recommend.
Khan · 7 February 2019 · Reeds Rains JB Estates Bedworth (52-54 King Street)
★★★★★ 5/5
GoogleKaris and Sarah are both brilliant, great customer service and genuinely helpfull. Would definitely recommend!
Nikki · 7 February 2019 · Reeds Rains JB Estates Bedworth (52-54 King Street)
★★★★★ 5/5
GoogleVery friendly and helpful staff. Thanks to Karis for keeping us informed and chasing up solicitors etc to get things done quickly.
Reading · 7 February 2019 · Reeds Rains JB Estates Bedworth (52-54 King Street)
★★★★★ 5/5
GoogleBought a house with reeds rains, good customer service and service, Karis dealt with our purchase and was very helpful throughout the process, would recommend 👍 …
Lynne · 7 February 2019 · Reeds Rains JB Estates Bedworth (52-54 King Street)
★★★★★ 5/5
GoogleFriendly, welcoming service from Karis and all of them really work hard to make sure your completion goes without a hitch, will definitely use them again in the future.
Elly · 7 February 2019 · Reeds Rains JB Estates Bedworth (52-54 King Street)
★★★★★ 5/5
GoogleFrom the very first meeting, All the team were very Professional, karis went above and beyond in my opinion to make the sale go smoothly, I can't recommend The Team at Reeds Rains Enough.
Until next time Thank you so much
Paul · 7 February 2019 · Reeds Rains JB Estates Bedworth (52-54 King Street)
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