Reeds Rains JB Estates estate agents in Bedworth, Nuneaton and Bedworth, Warwick and 1 more

★★★★★ 1/5

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We contacted the Salford branch in…

We contacted the Salford branch in order to express an interest in a property we were shown that was Buy to Rent. My husband was told by a very blasé staff member that they would contact us at some point to get job details etc and wouldn't that they wouldn't take any details from us.When my husband rang and emailed again the next day, he was informed that all 'offers' were now with the Landlord and one had been accepted! We hadn't had the opportunity to be able to provide our full names let alone put in an 'offer' to the landlord. Very underhand and suspect for a government backed scheme for first time buyers. Avoid these time wasters.

Irm · 30 August 2019 · Reeds Rains

★★★★★ 5/5

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Stockton on Tees branch/ Middlesbrough.

Stockton-on-Tees/Middlesbrough branch.Definitely would use my local Stockton on Tees branch again so informative kept me updated, no matter how trivial including Middlesbrough branch, very impressed.Darren Hughff.

Darren · 28 August 2019 · Reeds Rains

★★★★★ 5/5

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Just sold house through stanley branch…

Just sold house through stanley branch and excellent team , everything went smooth and straight through can't thank the team enough would highly recommend reeds and Rains

Mackay · 28 August 2019 · Reeds Rains

★★★★★ 1/5

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The branch of Reeds Rains that we were initially dealing with was Abergele in North Wales. We were then transfered to the Rhyl branch when Abergele closed.

When Reeds Rains put our property on the market their representative told us that we had to pay £150 upfront and if they did not sell our property they would refund the £150. We have decided not to sell our home and asked Reeds Rains to take our property off the market & refund the £150. We've now been told by the manager of another branch (our original branch closed) that the £150 was for professional photographs (although this is in the agency agreement), this is not what we were advised at the time & we believe we were mis-led. The employees from the other branch are no longer employed by them!!!!

Pamela · 27 August 2019 · Reeds Rains

★★★★★ 1/5

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Literally the worst experience ever

Literally the worst experience ever. Unfortunately can not give 0*From lettings office to customer relations department.

James · 22 August 2019 · Reeds Rains

★★★★★ 5/5

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Had a great experience with Reeds Rains…

Had a great experience with Reeds Rains Salford. They found me a good tenant quickly and the whole process was smoothly done. Thanks you to the whole team especially Steve and Sophie.

Gurdit · 21 August 2019 · Reeds Rains

★★★★★ 5/5

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Reeds Rains did an excellent job for…

Reeds Rains did an excellent job for our flat purchase. Gemma could not have been more helpful and was always available whenever we phoned. They went above and beyond, even driving to the flat after hours to let us in when we wanted another look around to measure up halfway through the purchase. Great service, thanks guys.

Cheryl · 21 August 2019 · Reeds Rains

★★★★★ 1/5

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Reed Rains needs to be reported ASAP!!

Just called hoping to arrange a viewing on Kingston road which i enquired about 2 weeks ago. I called today hoping to arrange a viewing as I was waiting for them to get back to me with arranging a appointment which then I found out they had a open house a day before and did not bother calling me as i was told I'll be put down for a viewing. The agent was really out of line and told me the property is no longer available and we will contact you once we've arranged viewings and hung up on me. TERRIBLE SERVICE!!! Honestly been arranging viewings with these lot for weeks now but never have luck with them its a shame because this was actually a recommendation from a friend who sold through them!!!! Purple Bricks have actually provided a better service and there is no agent showing us around and yet they call us to update us with upcoming properties. Poor attitude with dead faces in the office with no intentions to help selling a house.... Absolute JOKE !!!

A · 20 August 2019 · Reeds Rains

★★★★★ 5/5

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Thanks for excellent service and…

Thanks for excellent service and support that i have received though out the process of buying the property that i really like. Thanks for professionalism and making this experience nice and smooth.The whole team were very friendly approachable easy to talk to and helpful.Special thanks to Gemma, Bin and Daniel you guys are amazing. You made my experience of buying the property easy nice and smooth. Your work is Really appreciated by me and my family. Thank you once again.Regards K.D.Tamin

Khaga · 18 August 2019 · Reeds Rains

★★★★★ 1/5

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If your a landlord stay away

Firstly please do not use Reeds and Rains!. I am a landlord. Every month my rent is not in my account until at least 10 days after the payment date by the tenant on the first of each month. Why? so RR can gain interest. Last month monies for a deposit scheme where taken x 3 amounts all at once? Why? who knows I have contacted three different people. No response. I have left a message via the landlord portal. No response. Also i pay a management fee for property inspection reports. How many have I had in the last year? yep zero. I am going to visit the branch tomorrow. Please do not be taken in by this company. And I am guessing i will receive no response from this. Shocking parasitesALSO YOU HAVE TO CONTACT ACCOUNTS DEPARTMENT YOURSELF! See below Thank you for your email received on 7 August 2019. I will log this as an official complaint for you. May I suggest for you to contact the accounts team who will be the ones who can explain anything to do with payments going in and out of your account. Their number is 01257 230 600 option 3 Yours sincerelyInna PetkovaCustomer relations supervisorSO AS A CUSTOMER WHO PAYS A MANAGMENT FEE YOU DO THE WORK FOLKS!! GOOD LUCK!! shocking

Gary · 7 August 2019 · Reeds Rains

★★★★★ 5/5

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House Valuation

Jonjo came to our property to advise on an appropriate valuation for a future sale and to help advise our bank for remortgaging purposes. He was punctual, friendly and his expertise of the local area, combined with our property meant that we got a realistic valuation of our house in its current condition. This information has been very helpful in terms of future planning and we would like to thank Reeds Rains for their help.

Jack · 7 August 2019 · Reeds Rains

★★★★★ 1/5

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REEDS RAINS OSSETT WORST ESTATE AGENT…

REEDS RAINS OSSETT WORST ESTATE AGENT EVER!!!!!LACK OF COMMUNICATION, 4 WOMEN IN OFFICE USUALLY PICK UP MY EMAIL NONE OF THEM BOTHER TO REPLY BACK. THIS NOT FIRST TIME COS IT'S MANY TIME THEY INGORE ME. HORRIBLE ATTITUDE FROM STAFF (WOMEN) ALL OF THEM IS MISERABLE FACE. TWO PERSON IM PRAISE IS CHRIS (VALUATION) AND JOHN, CHRIS THE PERSON ALWAY RESPOND MY EMAIL AND JOHN SHOW GOOD MANNER. ALL THESE WOMEN AT OFFICE SHOULD BE SACK BIG TIME! PLEASE DO NOT PUT YOUR HOUSE ON MARKET WITH THEM OR BUYING PROPERTY FROM THEM MAKE SURE DEAL WITH CHRIS OR MANAGER NOT THESE ALL WOMEN!!. NIGHTMARE ESTATE AGENT EVER!! THANK GOD IM FINISHED WITH THEM NOW!

Martin · 6 August 2019 · Reeds Rains

★★★★★ 5/5

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Superb service

Great service from the staff at reeds raines pemberton especially Janet.Many Many Thanks for all your help with a recent sale.Ian

Ian · 6 August 2019 · Reeds Rains

★★★★★ 5/5

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Reeds Rains Nottingham - Good as always

Once again I have used Reeds Rains Nottingham to find a tenant. Lianna has been good as always, and the tenants are happy too

Chris · 6 August 2019 · Reeds Rains

★★★★★ 1/5

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Awful service

Awful service. Moved around and been renting for the past 7 years and I have never had an experience like this. I've never had an application process thats taken more than a couple of weeks max. With Reeds Rains, it has been 4 weeks and still not sorted. References were an issue due to them using the incompetent service that is Experian. Everytime you contact the office, you get fobbed off and you can never get through to the person dealing with your application unless they happen to answer the phone by chance. Looking to BUY a property soon and I will not be interested in any property advertised by Reeds Rains! First and last!

Zainab · 3 August 2019 · Reeds Rains

★★★★★ 5/5

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Thanks Amber in Salford Quays

Rented from the Salford Quays branch for three years with no problems whatsoever. Amber was very friendly, professional and responded quickly to any issues. Renting was so easy using this company. Thanks Amber!

Ashley · 2 August 2019 · Reeds Rains

★★★★★ 5/5

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I rented a property for 3 years with…

I rented a property for 3 years with Reeds Rains. Amber was the member of staff that I dealt with from the beginning. I couldn't have asked for a better experience. So polite, friendly and helped us with any issue that arose. I would happily rent using this agency again thanks to Amber.

سلام · 2 August 2019 · Reeds Rains

★★★★★ 5/5

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The Salford Quay Branch helped me a lot…

The Salford Quay Branch helped me a lot with my property management. Many thanks to agent Amber and Ian.

Steven · 2 August 2019 · Reeds Rains

★★★★★ 5/5

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Excellent Manchester Branch

The Manchester branch have been fantastic and incredibly professional throughout the letting service. Ryan Wood especially has been outstanding; a excellent port-of-call and hands-on advisor from start to finish. 10/10 would recommend this branch.

Tom · 2 August 2019 · Reeds Rains

★★★★★ 1/5

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Landlords AVOID!!

Landlords AVOID!!! Reeds Raines were the managing agents for me for two years in Sheffield (Eccleshall Rd Branch which then moved to Woodseats. At the end of a tenancy, not only was the house (which had been entirely redecorated at the start of the tenancy) damaged and dilapidated, the tenant didn’t return the keys and the Agency didn’t contact me to tell me. I turned up with a van and the house was locked. There had been no oversight from them during the tenancy in spite of the requirement in writing that I wanted photos of condition on an annual basis.Needless to say, the garden was overgrown and much of the internal decoration needed remediation including reskimming an entire wall due to plaster damage. I had to pay to get gardeners to correct The neglect to the garden and the tenant disputed there was any damage/neglect/dilapidation.I eventually received the keys a month later after a month of calls to Reeds Raines from me...sometimes three calls a day trying to get their different branches to work together to retrieve the keys. They were incompetent..and in spite of my request, the agency failed to serve notice after the tenants failed to return the keys on the tenancy end date. There was more than £1800 costs to remediate, and Reeds Rains held the deposit for 5 months before submitting it to the DPS for arbitration and only released the amount the tenant agreed to £500, immediately before submitting it (they held onto the entire deposit for 5 months with no reason). 7 months later I have asked them about the status of the dispute resolution. They inform me they sent £40 to my account a couple of months ago and have not provided any outcome description to me in writing.They even asked it I wanted them to remarket the house 2 months later after I had corrected all the damage!,,,,Avoid these incompetent frauds. They are just taking your money and doing everything they can to hold onto it (not submitting the deposit for dispute resolution) without even training their staff in the legal process around letting.They are the absolute worst letting agents I have ever encountered. They lied to my face so many times!!!!

Frances · 1 August 2019 · Reeds Rains

★★★★★ 5/5

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They have been very helpful

They have been very helpful and understanding and always have time to explain and answer any queries I've had

Peter · 31 July 2019 · Reeds Rains

★★★★★ 5/5

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The staff at West Derby have been very…

The staff at West Derby have been very helpful throughout - before and during the sale. They went the extra mile when problems arose and could be relied upon to sort them out. Special thanks to Nikki Ford for bringing her experience to bear and for keeping everything on track.

Penny · 29 July 2019 · Reeds Rains

★★★★★ 5/5

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James 5 stars

May I thank James in property letting for all the assistance he gave to my daughter and sorting out the problem with her apartment and talking with landlord and dealing so well with the issue ... very polite professional gentleman

Mary · 29 July 2019 · Reeds Rains

★★★★★ 5/5

Trustpilot

great service.

Rating only, no written review.

Yitzi · 25 July 2019 · Reeds Rains