Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotAvoid this bunch at all costs
Avoid this bunch at all costs. They will cheat you out of your hard earned money. They miserably fail to live up to any responsibility even when provided with evidence that proves without doubt their incompetence. Lacking a moral and ethical compass. A very rotten apple. I only apologise for misleading you with 1 star but that was the "entry fee" for posting an honest review.
Paul · 24 September 2020 · Reeds Rains
Agent replied · 16 June 2024
Hi Paul,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
★★★★★ 1/5
TrustpilotShocking!
Shocking!If you are a landlord - avoid
Katie · 24 September 2020 · Reeds Rains
★★★★★ 4/5
TrustpilotI used Reeds Rains for a move into a…
I used Reeds Rains for a move into a new rented house in Walton Le Dale recently and I was happy with their service and would recommend them.
Graeme · 21 September 2020 · Reeds Rains
★★★★★ 1/5
TrustpilotDo not rent a property at Reeds Rains - appalling!
Do not rent a property through Reeds Rains. I rented a property for 6.5 years through WIDNES branch the initial experience was good. After vacating on 7th July I have still NOT received my deposit back of £1250. After chasing constantly for some assistance/update/support visited the branch nothing to do with them now. Laura Wilson Property Manager her words "I do apologise for the delay, however I can not release the deposit without the landlords consent. We are chasing this and will update you shortly". No update I've chased yet again. Absolutely disgusting. What's the point of renting through Reeds Rains as an agency if the landlord has all the control might aswell rent direct for all the good they've been!
Dan · 15 September 2020 · Reeds Rains JB Estates Warwick
★★★★★ 1/5
TrustpilotReeds Rains - horrible experience and they will cheat you!
I dealt with Macclesfield branch as a landlord. They will be very nice to you and get you sign a contract with vague contract. They will make sure they don’t tell you important information. In my case I wanted to end fully managed contract as a landlord after tenancy agreement was ended and they asked me to pay full months rent as an exit fee. They have this clause in contract that you do have to pay exit fee but the whole contract is written as if it all applies for tenure of tenancy agreement, and that’s where they will cheat you!!! I had to pay money to come out of contract since property ombudsman is useless and takes month to reply. My advice is to make sure you ask them to write down very clearly about any exit clause but rather not use them because they cheat you through their terms
Adnan · 14 September 2020 · Reeds Rains
★★★★★ 1/5
TrustpilotAppalling level of competence…
Appalling level of competence for managing rentals on behalf of landlord and tenant. Would never go back to this company. Shocking level of service that in no way reflects the high management fees they charge. They use poor third party "inspectors" so adding to smokescreens avoiding responsibility.
Paul · 12 September 2020 · Reeds Rains
★★★★★ 1/5
TrustpilotOnly giving one star because you can't…
Only giving one star because you can't give -1 star!! Awful awful customer service - from ex rental customer, never again will I use them!
Ian · 7 September 2020 · Reeds Rains
★★★★★ 5/5
TrustpilotVery good service. Very pleased.
We recently moved into a city centre apartment. The process of signing the contract and moving in was pretty stress free especially considering the whole corona situation. Ryan answered all our questions as best to his knowledge and even was able to move us in a day earlier than agreed, so that it would coincide with the bank holiday. Very good service. Very pleased.
Tess · 6 September 2020 · Reeds Rains
★★★★★ 5/5
TrustpilotGreat service from Reeds Rains Walderslade
Changed to Reeds Rains after a frustrating time with Purplebricks. The service we received from Daniel and his staff was excellent. Friendly, professional and enthusiastic to get our property sold. There were hiccups with the sale for various reasons not associated with the estate agent (illness of someone in the chain, mortgage offers rescinded after lockdown ...) but all were dealt with swiftly to ensure our house was sold. Would recommend them.
Lynne · 4 September 2020 · Reeds Rains
★★★★★ 5/5
TrustpilotExcellent - highly recommend
I used the Evesham, Worcestershire branch for the recent sale of a property in August 2020. Jeremy and the team were excellent - they operated with integrity, enthusiasm and superb knowledge of the local market. Would highly recommend. James C.
James · 1 September 2020 · Reeds Rains
★★★★★ 5/5
TrustpilotSam was brilliant from start to finish
Sam was brilliant from start to finish. We demanded a lot and asked a lot of questions which he answered in good time! We had some problems with timings of our move in date but Sam was always helping us and was honest in what information he gave us. Would definitely recommend!
Jacob · 27 August 2020 · Reeds Rains
★★★★★ 5/5
TrustpilotI put my parents house on the market…
I put my parents house on the market with Reeds Rains in January and after 2 weeks the second couple to view the house put an offer in. I can’t thank all the staff enough but most of all Nina at Reed Rains for all they did to make sure the sale went through smoothly, especially as we had the Coronavirus pandemic which held up the completion of the sale. I would recommend Reeds Rains to anyone who is looking to sell their house in the future because of their professionalism and knowledge in pricing houses. All in all, a fantastic service from all involved.
Paul · 27 August 2020 · Reeds Rains
★★★★★ 5/5
GoogleBest estate agents I have ever dealt with as a buyer, seller and landlord. Numerous properties bought and sold and highly recommend.
Total professionalism at all times. Nothing is ever too much for them to do or sort out. Excellent communication via email and phone keeping you always updated with sale/purchase.
Karis deserves a special mention as she was exceptional!
Thank you so much.PositiveResponsiveness, Quality, Professionalism
Sinead · 25 August 2020 · Reeds Rains JB Estates Bedworth (52-54 King Street)
★★★★★ 5/5
TrustpilotSuch a great company
Such a great company, Amy was soHelpful and helped me with every little query I had. Thanks again and you’ll be the first company I come to when selling my house.
Abby · 20 August 2020 · Reeds Rains
★★★★★ 5/5
TrustpilotExcellent customer service
Excellent customer service, very impressed. I contacted the Chester branch and dealt with Nikki Pike who I found to be very knowledgeable and helpful indeed. Nothing was too much trouble. Thank you!
Lisa · 18 August 2020 · Reeds Rains
★★★★★ 5/5
TrustpilotI have purchased two houses using…
I have purchased two houses using ReedsRains over the years and I found their service to be very efficient and helpful throughout the whole sales process.
Susan · 18 August 2020 · Reeds Rains JB Estates Nuneaton and Bedworth
★★★★★ 1/5
TrustpilotPoor first contact!!!
Spoke to these muppets on the phone re acting full Rental services. Didn’t fill me with confidence! First contact is vitally important. Interesting range of feedback, but I’d avoid....
Scooby · 14 August 2020 · Reeds Rains
★★★★★ 1/5
TrustpilotI am a Landlord
I am a Landlord. I am in the UK Armed Forces and I spend @ 66% of each year overseas. Unfortunately I was overseas when my flat became vacant in January 2019. I contacted Reeds Rains in Didsbury Manchester to collect the keys and assume Marketing & Management for any Letting; Greg Snow of Reeds rains, assumed this role. Unfortunately, now it's August 2020 and Eon Electricity are threatening me with County Court Action due to outstanding Electricity Bills. I've Let and Managed Property since 1999; it's very easy. Unfortunately, Greg moved in a new tenant and stupidly only took a single electric meter reading. There are 2 meters due to there being Economy 10 Heating and you cannot mistake them becasue they are next to each other in the hallway at the entrance to the flat, in a cupboard levelled at waist height. Also, his management of the tenancy was appalling. It usually took @ 3 days for him to reply to my communications, if at all and the tennant had the same issues. Reeds Rains office staff in Didsbury were jolly and pleasant on the telephone but in general, were all young and transient office staff, whom were very ill informed on most matters and although willing to help, they were unable to. I've decided that Not having Reeds Rains Manage my property is much easier.....stress!
Kev'O · 14 August 2020 · Reeds Rains
★★★★★ 1/5
TrustpilotI am a Landlord
I am a Landlord. I am in the UK Armed Forces and I spend @ 66% of each year overseas. Unfortunately I was overseas when my flat became vacant in January 2019. I contacted Reeds Rains in Didsbury Manchester to collect the keys and assume Marketing & Management for any Letting; Greg Snow of Reeds rains, assumed this role. Unfortunately, now it's August 2020 and Eon Electricity are threatening me with County Court Action due to outstanding Electricity Bills. I've Let and Managed Property since 1999; it's very easy. Unfortunately, Greg moved in a new tenant and stupidly only took a single electric meter reading. There are 2 meters due to there being Economy 10 Heating and you cannot mistake them becasue they are next to each other in the hallway at the entrance to the flat, in a cupboard levelled at waist height. Also, his management of the tenancy was appalling. It usually took @ 3 days for him to reply to my communications, if at all and the tennant had the same issues. Reeds Rains office staff in Didsbury were jolly and pleasant on the telephone but in general, were all young and transient office staff, whom were very ill informed on most matters and although willing to help, they were unable to. I've decided that Not having Reeds Rains Manage my property is much easier.....stress!
Kevin · 14 August 2020 · Reeds Rains
★★★★★ 5/5
TrustpilotGood advice and good outcome
Excellent service when selling my parents' home. Great advice on what to do to pre the house for sale, how to best manage offers etc. The price we have agreed on was in excess of my expectations and the whole process has been very easy (so far!). My thanks to Olivia and Mark at RR Wilmslow.
Louise · 11 August 2020 · Reeds Rains
★★★★★ 5/5
TrustpilotAlan Mills was excellent in dealing…
Alan Mills was excellent in dealing with myself and my mum when viewing a property for rent. Very engaging, enthusiastic and honest! He is a credit to Reeds Rains :)
Nisha · 11 August 2020 · Reeds Rains
★★★★★ 1/5
TrustpilotI was lied to and highly disappointed
I was lied to, given false assurances by Alister only to be phoned to take payment but instead after speaking only hours earlier about i could secure it that he had given it to a couple who shown previous interest. Do not trust this chesterfield branch
Rob · 8 August 2020 · Reeds Rains
★★★★★ 1/5
TrustpilotDo not I repeat do not use this agent
Do not I repeat do not use this agent! Alison Sidney based in Walderslade has totally given false information on a regular basis on renting a property. She was happy to take £288 holding deposit yet still carried on letting other clients view the property. My son gave all information requested including a guarantor and still she mis lead us into believing that my son and his partner would be moving into the house. This agent lies and takes deposits misleading people totally - stay clear and go with a reputation agent - not this bunch of shafters!
Kim · 7 August 2020 · Reeds Rains
Agent replied · 16 June 2024
Hello,I’m sorry you’ve not been pleased with the service you’ve received from Reeds Rains. Customer service is of paramount importance to us.Whilst it is disappointing for all parties concerned that this did not proceed to a satisfactory tenancy. Alison worked hard to find a solution to the issues raised by the third party referencing checks that are taken up. Our landlord clients were kept informed of the situation. Please email me at walderslade@reedsrains.co.uk or call me on 01634 200279 I would appreciate the opportunity to discuss this matter for you. Kind regards,Reeds Rains - Walderslade
★★★★★ 5/5
TrustpilotFab service.
Sarah Brennan, fantastic service I’m your Hull branch. Helped with negotiation on price.
Sarah · 3 August 2020 · Reeds Rains
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
