Trusted Agent profile · Warwickshire
Verified
★★★★★
3,363 reviews across 5 offices and 3 platforms
Reeds Rains JB Estates has five offices, in Bedworth (two offices), Nuneaton and Bedworth, Warwick and Kenilworth (Warwickshire). Together they have 3,363 reviews on three platforms, rated 4.2 out of 5 overall.
1,265
Reviews on Google
All 5 offices
32
Reviews on Facebook
Business-wide
2,066
Reviews on Trustpilot
Business-wide
Reeds Rains JB Estates's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleReeds Rains have been nothing but wonderful with us, especially Sarah who was our point of contact. She was kind, patient and courteous to us especially during this time and our case being a bit different than normal. We would 100% recommend Reeds Rains for letting needs.
5/5
GoogleFantastic service from Karis, Sarah, Phil and Andrew. It’s an absolute pleasure doing business with them. They are always at the end of the phone giving advice, keeping you informed of the current status. We would definitely recommend them to everyone and will certainly use them in the future if / when we ever decide to move. A special thanks to Karis for all her hard work.
5/5
GoogleVery professional and excellent service. Karis and Paul have been great throughout the whole process keeping me updated regularly and helping me along the way. Both Karis and Paul were very easy to get in touch with if I had an queries and both responded promptly. Thanks to you both and the whole team for helping me purchase my first home! Beth
5/5
GoogleBest estate agents I have ever dealt with as a buyer, seller and landlord. Numerous properties bought and sold and highly recommend. Total professionalism at all times. Nothing is ever too much for them to do or sort out. Excellent communication via email and phone keeping you always updated with sale/purchase. Karis deserves a special mention as she was exceptional! Thank you so much.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAndy, Karis, Sarah and the rest of the team at Reeds Rains Bedworth are all very efficient and professional. They have recently handled a couple of property sales for us and we have found them all to be extremely helpful at all times and I would highly recommend using for any house sale or purchase you might be contemplating. They might not be the cheapest but in this case you definitely get what you pay for as i have experienced first hand with my purchase of another property the level of service you get from the cheaper agents.
5/5
GoogleWe recently sold 2 properties in close succession through Reeds Rains. Both times the service we recieved was excellent. The communication , liaison and support was brilliant throughout. Karis was our main point of contact and she was always available by telephone and e mail , ready to answer questions , no matter how trivial, and find the answers or information we needed. Her responses were professional, timely and reassuring. I would highly recommend Reeds Rains.
5/5
GoogleA fantastic experience buying our first house with Reeds Rains. We have spoken to a couple of members of the team, including Paul who dealt with out initial appointment, and they were all professional and helpful. However, Karis has been in contact with us since we first called to view the property and she has gone above and beyond to help us in anyway she could. She was a major help as we had no idea what we were doing and we are extremely grateful - thank you for all you have done to get us into our first home.
1/5
TrustpilotWalderslade branch
I only whish I had red all the negative reviews about Reeds Rains before I enstructed them to sell my property. It now seems those reviews are all about Walderslade branch.I also whish that if they need to sell their own house they will go with their own agency and receive the same level of service and waste as much time and nerves as I did.
5/5
TrustpilotReeds Rains Grimsby were excellent
Reeds Rains Grimsby were excellent! They weren’t even our agent!!! They were an agent for another property in the chain but Sophie was brilliant at communication with all the sellers and solicitors. Brilliant work at keeping the chain together. Would definitely recommend!
1/5
TrustpilotBuyers Beware!!
Buyers Beware!!As a new customer looking to buy, the first contact was not very great. Rude attitude and no phone manners let alone customer service skills. Sellers have entrusted you to sell a house, you have charged a fee for this service so deliver that. I have both bought and sold homes before and spoken with many agents in my time but this by far-left a bitter taste in my mouth. I will never understand this so call level of prestige some agents seem to think they have over people. Every enquire should be dealt with the same level of care and respect.I will be sure to never use you to sell my next house if you service the area .
Hi Sarah,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
1/5
TrustpilotLandlords Stay Away
Landlords stay away from this company. They have literally ruined a furnished flat I allowed them to manage. The flat was fully furnished and as each tenant left, the furniture left with them either damaged or left outside in the rain. No checking of the property, rent is always late, but very quick to pocket fees. Communication is non existent unless they want money. It’s an ongoing joke in my family when you call Reed Rains and they say they are going to call you back.
5/5
TrustpilotGreat service from start to finish of…
Great service from start to finish of our property being put on the market for rental, always friendly staff and very very helpful
5/5
TrustpilotExcellent from the very start
Excellent from the very start, help and information available at every step of the way , if we ever need an estate agents in the future we will use them,could not be more helpful, a big thank you to all the team at Hartburn 5*
1/5
TrustpilotReeds Rains Wrexham
Reeds Rains Wrexham. If I could give zero stars here I would. Currently renting a property via this Agent and are treated with a complete lack of courtesy and in fact disdain. Correspondence is completely un-professional , abrupt and to be frank rude.Reeds Rains, the rent gets paid on time every month, the property is kept in superb condition, by us, and has been cleaned (it was filthy) and improved by us, your second class citizen customer.Maybe some staff training could improve this but I would simply avoid if possible.
5/5
TrustpilotStunning sales service
When you entrust your house sale to Estate agents it’s usually a nervous , stressful time . With the Congleton branch of outstanding professional women the service is second to none . The gentleman in branch not the same level of service ......Every woman within the business I’ve spoken to throughout my unusual property, have guided me from start to finish ....Katie is my main point of contact and I can recommend Her as the perfect agent , without her by house would not have had the footfall re viewings ....
5/5
TrustpilotWonderful
Reeds & Rains sold are house in 3 days , it was such a pleasure and totally stress free.
5/5
TrustpilotThanks Vicky for making the whole…
Thanks Vicky for making the whole experience really pleasant, you have great interpersonal skills. You obviously enjoy your job and you are really good at it.
5/5
TrustpilotLovely team and experience!
We bought our first home through the Stockton branch. Amy, Sue and the team have been brilliant, they were happy to answer and follow up any questions we had and nothing was too much trouble. Thank you! :)Claire & Chris
5/5
TrustpilotWow definitely 5 out 5
Wow definitely 5 out 5 I had Alison Bullock from chapel house branch out yesterday. Her time keeping was spot on, her local knowledge was superb, her manners and enthusiasm was amazing. As a sales negotiator she really was the best sales person I have seen for a long time. And I should know!
5/5
TrustpilotGlossop branch
Glossop branch - the whole team have been very friendly and helpful and guided me through the whole process smoothly. They have been able to answer any question I asked and provided invaluable advice. Would definitely recommend them.
1/5
TrustpilotNo contact as promised.
An appointment was arranged for an agent to view my home to give me a valuation. The viewing was cancelled due to a circumstance to which I accepted but the agent said he'd ring me the next day to give me a valuation over the phone. A week on and I never received the call. If he couldn't contact me then surely the professional thing to do is to pass the job to someone else. So I shall not be using Reeds Rains in the future.
Hi Debra,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
2/5
TrustpilotLeasehold brushed under carpet
Agreed a sale on a property that was leasehold. When I asked for details about the lease prior to sale I was told that solicitors deal with this but its about £100 a year. Fast forward 2 months into the sale and it turns out annual lease is so high my mortgage would be refused. When I told this to the estate agent and that we were pulling out of the sale I was met with a rude and abrupt response. I know they lost a sale, but if they were more transparent from the get go it wouldn't have happened (nor would it have cost me £800 in solicitor and servery fees). When we started to search for another house I avoided any Reeds Rains properties and I will never use their services again.
1/5
TrustpilotAvoid!
Avoid! Whether you are a buyer or seller, don't waste your time, effort and money!Booked a viewing to find the estate agent knew very little about the property. Promised to get back to me the following day with answers to questions we asked... nothing. Until just under a week later when they rang for feedback on the property. When advised we are awaiting a response to our questions (which the lady seemed oblivious to) and that this service is not good enough, they blamed the owner of the property for not getting back to them and advised they would get back to us again... yet we are still waiting. Turns out we viewed a friend of a friends house and they wasn't even aware of the viewing (house was unoccupied), let alone the questions! (Preston branch)
Hi Claire,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
1/5
TrustpilotReally awful company to deal with
Really awful company to deal with. They lie many times and avoid responsibility for their incompetence, Integrity is missing in bucketloads but greed is a paramount behaviour. Why this company is allowed to operate as a tenancy management company with utter contempt toward the customer is beyond me. Hard faced liars. Not a thread of sincerity. Absolutely stressful to deal with and will never go back.
Hi JoannaI'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Reeds Rains JB Estates and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 2 Gold across two branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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Reeds Rains has the most, with 2,380 reviews rated 3.9 out of 5, followed by Nuneaton and Bedworth with 2,241.
The five Reeds Rains JB Estates offices, by town:
Yes. At EA Masters 2022 its branches won 2 Gold awards.
