Trusted Agent profile · Warwickshire
Verified
★★★★★
3,363 reviews across 5 offices and 3 platforms
Reeds Rains JB Estates has five offices, in Bedworth (two offices), Nuneaton and Bedworth, Warwick and Kenilworth (Warwickshire). Together they have 3,363 reviews on three platforms, rated 4.2 out of 5 overall.
1,265
Reviews on Google
All 5 offices
32
Reviews on Facebook
Business-wide
2,066
Reviews on Trustpilot
Business-wide
Reeds Rains JB Estates's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotReeds Rains Burnley Branch
Reeds Rains Burnley have been excellent in my search for a house. From start to finish, it has been so easy and hassle free. I can't thank Andrea enough for all the effort and work done behind the scenes to secure the home I wanted. Thank you very much, would highly recommend.
5/5
TrustpilotOutstanding professional quality service Reeds Rains Carrickfergus
I have used the letting services of Reeds Rains Carrickfergus for a decade, the whole team are so professional & very friendly, it’s a real pleasure to deal with any of the staff, and a real stand out is Lisa who has been so helpful & supportive over the years, her care & attention to both the landlord & tenant has been amazing. Thank you so much it’s a real pleasure dealing with such a professional, caring company.
5/5
TrustpilotThank you Josh
Just to thank Josh Walker at the Hillsborough branch for a fabulous service in obtaining a tenant for my rental property. He kept me fully informed in this my first time in renting out a property. I really appreciate his help.
1/5
TrustpilotStolen money from me
Stolen money from me. Use this firm for letting of a property and they use the tenants deposit to protect there own cost. Not mine. Deductions made from my deposit without my authority. Also done exactly the same to a friend who they also let out there property. The property was turned in to drugs factory and scumbags withheld money which they had no rights to. I will never use them again.
Hi Karl,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
1/5
TrustpilotRude estate agent
Today I accompanied my mum to a house viewing and the estate agents showing us around was awful. For the first few minutes that we were in the house she was perfectly pleasant and professional. However, after a conversation between my mum and I where we indicated that the kitchen and garden may be too small for my mum’s needs, the member of staff very quickly became rude and dismissive of everything we said, and her entire demeaner changed to one of irritation. After seeing the downstairs, I asked my mum if she wanted to look upstairs. Before my mum could even answer, your member of staff cut her off with a very sharp “What’s the point in looking upstairs if you’ve already decided it’s wrong?”. Firstly, we hadn’t decided that it was “wrong”, we were just commenting on things as we saw them (we also made lots of positive comments). Secondly, I was addressing the question to my mum because she has mobility issues, and what I was really asking her was “are you physically comfortable enough to go upstairs today?”, which my mum knew, but didn’t get the chance to answer because she was very rudely cut-off. Thirdly, if we’ve travelled there to see the house, we’re going to want to see all of it. That should be common sense. After seeing the rest of the house and making lots of positive comments, we were discussing it in the downstairs hallway. It was obvious that the estate agent just wanted us to leave, she had clearly decided that we were wasting her time. When discussing the garden, mum said that she ideally wanted something bigger. The estate agent asked where mum lived, and then snapped “Well, the garden you’ve got is like a postage stamp!” which was very rude and totally irrelevant. Mum had already explained that she has mobility issues, and now she explained it again, stating that the reason she wanted a bigger garden than what she has now is because she’s struggling to walk to dogs and she wants them to have a big garden to be able to run around in. My mum shouldn’t have to explain her motivations of her criteria for a house to the estate agent, especially when she had already told the member of staff that she has a disability. That is none of the estate agent’s business! We both loved the house and mum is considering putting an offer in, but staff should be trained to a better standard than that.
Hi Lucy,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
2/5
TrustpilotSTOP using IamSold
Good agents & great friendly service. BUT STOP using IamSold auctions. My understanding is that you get paid for each property referred to them but you're more than capable to sell it yourself. IamSold rip off sellers with shocking fees & have terrible customer service.
1/5
TrustpilotUsed before but will not use again
Iv used Reeds Rains twice before and found them to be excellent. But i will NEVER use them again and would consider not buying and property on there listings I would say we had 70% of are viewers complain about Reeds Rains not get backing touch in a reasonable time regarding viewings,one viewer waited over a week before he had to ring them again.We also seemed to last minute calls at 4.50pm regarding viewings for the next day.One viewer left have way through the viewing because of a double booking ( obviously not following any government guidelines )Our House did sell but from that moment on did not hear a thing from them from selling to moving was 10 weeks and did not hear a thing.On the day of the move our purchaser was ring us in regards to the keys Reeds Rain had seem to of wash the hands of having to do anymore.Hull Branch
Hello, Thank you for getting in touch. Reeds Rains are committed to following government COVID-19 Guidelines .I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. We would like to discuss the issues you have raised further, please contact me on: 01482 709980 or email: hull@reedsrains.co.uk Kind regards,Reeds Rains Hull
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleThe staff there are absolutely excellent and friendly and really helpful
5/5
GoogleExcellent very personable experience. Thanks Karis, Andrew and team RR! Highly recommended
5/5
GoogleVery good was quick easy and they was always helpful very good highly recommended especially Karis and Sarah where excellent
5/5
GoogleSold with reeds rains Excellent service ... carys and andy was brilliant always happy to help and carys was great always happy to help and chase up queries etc .. what's app video viewing service for 2020 brill .. thanks you again the shales
5/5
GoogleLike to say a big Thankyou to Sarah the Lettings manager and all the team . What amazing service I have received from them from start to finish they couldn’t have helped more or been nicer . Been a really nice experience dealing with them many thanks .
5/5
GoogleThe whole team from Andrew to especially Karis Dell have been brilliant on all aspects. Made it so easy for us. Thank you.
5/5
GoogleExcellent service from all at Reeds and Rains from evaluation to completion. Karis was very supportive and kept us informed at every stage of the process. Thank you.
5/5
GoogleFive star service from Reeds Rains, Bedworth. After a fraught last few days before exchange and completion, Reeds Rains remained calm and professional, particular thanks to Karis and Sarah.
5/5
GoogleApparently moving house it supposed to be one of stressful times..... well not with Reeds Rains Bedworth. Sarah Wisdom made the whole process very simple. She was very responsive and helpful all the time. Many thanks for all your help Sarah. Highly recommended.
5/5
GoogleWe have provided Inventory services to the Bedworth branch for the past 12 months. Sarah, Karis and Andrew in the office have been nothing short of excellent throughout this time. They are always professional, organised and willing to work with us to ensure our services can be delivered with minimum fuss. We hope to continue our positive relationship forward for the foreseeable future.
5/5
GoogleFantastic service from Karis, Sarah, Phil and Andrew. It’s an absolute pleasure doing business with them. They are always at the end of the phone giving advice, keeping you informed of the current status. We would definitely recommend them to everyone and will certainly use them in the future if / when we ever decide to move. A special thanks to Karis for all her hard work.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Reeds Rains JB Estates and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 2 Gold across two branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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Reeds Rains has the most, with 2,380 reviews rated 3.9 out of 5, followed by Nuneaton and Bedworth with 2,241.
The five Reeds Rains JB Estates offices, by town:
Yes. At EA Masters 2022 its branches won 2 Gold awards.
