Trusted Agent profile
★★★★★
2,828 reviews across 4 offices and 4 platforms
Reeds Rains CEMB has four offices, in Clevedon (two offices) and Portishead (two offices). Together they have 2,828 reviews on four platforms, rated 4.0 out of 5 overall.
757
Reviews on Google
All 4 offices
4
Reviews on Facebook
All 4 offices
1
Reviews on Yell
All 4 offices
2,066
Reviews on Trustpilot
Business-wide
Reeds Rains CEMB's four offices, most reviewed first. Each has its own page.
Showing 757 reviews on Google only. Show every review
5/5
GoogleLooking to rent our property and needed plenty of advice and support. The service was exceptional - prompt, professional but still caring and understanding. I was left in no doubt that we could leave our home in very capable hands. Thank you!
Hi Edward, thank you so much for the 5 star review, providing excellent customer service to our clients is our top priority, we really appreciate the feedback. Thanks again for choosing us. Best wishes.
5/5
GoogleTina and Charlotte were incredibly supportive throughout the whole process when I purchased my property through Reeds Rains. They were very responsive and proactive, and I really appreciated that they kept me up to date and provided support across all parties in the chain.Thank you both so much
Hi Natalie, many thanks for the review, myself, Charlotte and the rest of the team wish you all the best in your new home! Thanks again Tina.
5/5
GoogleI would definetly give Reeds Rains 5 stars for their diligence and constant attention during the sale of flat. They never failed to keep us fully informed at every stage of the process Well done Charlotte and the team you were all much appreciated. Many thanks.
Many thanks for the feedback and 5 star rating, hope you are settling in at your new home and feel free to pop in for a coffee and chat whenever you are visiting Clevedon.
5/5
GoogleHaving exchanged on our property recently which we had on for sale with Reeds Rains (Clevedon) I am very happy to report that we have been very impressed with the professional and efficient way in which this company has dealt with our house sale. The Sales team were exceptional and Charlotte has managed the post offer section with incredible patience & application. I would absolutely recommend this company if you are considering either selling or buying a property in the locality.
Hello Michelle, Thank you for your kind review, we are always delighted to hear positive feedback about our team. Please don't hesitate to get in touch if we can be of any help to you at all in the future. Kind regards, Reeds Rains Team
5/5
GoogleI’m currently renting with reed rains and this agency is brilliant - especially Phoebe who was the first person we dealt with at the agency. Phoebe was fast with responses, very understanding and even adjusted the timings out of her office hours to hand us our house key! Brilliant agency and I would highly recommend them. 😊 Thank you Reeds rains!
Thank you Saamvi for your kind review, we are always delighted to hear positive feedback about our team. Please don't hesitate to get in touch if we can be of any help to you at all in the future. Kind regards, Charlotte
5/5
GoogleI recently purchased a property through Reeds rains and the team were friendly, helpful and communicated with us throughout the entire process.
Thank you for the review, the team wish you all the best in your new home and wouldn't mind a look once you've put your stamp on the property, thanks again for the 5 stars!
5/5
GoogleI would definetly give Reeds Rains 5 stars for their diligence and constant attention during the sale of flat. They never failed to keep us fully informed at every stage of the process Well done Charlotte and the team you were all much appreciated. Many thanks.
Many thanks for the feedback and 5 star rating, hope you are settling in at your new home and feel free to pop in for a coffee and chat whenever you are visiting Clevedon.
5/5
GoogleAfter a hellish experience with another local estate agent, I happened to get a mailshot through the door from Reeds Rains - and it was fantastic serendipity. Matthew Candow and Craig Helps were like a breath of fresh air; no nonsense, no over-valuing, helpful, great at communicating, fantastic marketing and found a buyer within 6 weeks of taking my home on. It has been a smooth and straightforward process from beginning to end. I cannot recommend Reeds Rains enough.
Thank you Wez for taking the time to leave my team some great feedback, I am delighted that you had a very positive experience from Craig and Matthew, this will put a smile on their faces when they read your review and thank you for using Reeds Rains to sell your cottage. Kind Regards Charlotte
5/5
GoogleVery welcoming and polite, helped us with everything in need Phoebe was extremely helpful answering all questions and provided us with all the information we needed.
Many thanks for the review Jordan, delighted Phoebe has provided you with a 5 star service!
5/5
GoogleLooking to rent our property and needed plenty of advice and support. The service was exceptional - prompt, professional but still caring and understanding. I was left in no doubt that we could leave our home in very capable hands. Thank you!
Hi Edward, thank you so much for the 5 star review, providing excellent customer service to our clients is our top priority, we really appreciate the feedback. Thanks again for choosing us. Best wishes.
5/5
GoogleI’m currently renting with reed rains and this agency is brilliant - especially Phoebe who was the first person we dealt with at the agency. Phoebe was fast with responses, very understanding and even adjusted the timings out of her office hours to hand us our house key! Brilliant agency and I would highly recommend them. 😊 Thank you Reeds rains!
Thank you Saamvi for your kind review, we are always delighted to hear positive feedback about our team. Please don't hesitate to get in touch if we can be of any help to you at all in the future. Kind regards, Charlotte
5/5
GoogleAfter a hellish experience with another local estate agent, I happened to get a mailshot through the door from Reeds Rains - and it was fantastic serendipity. Matthew Candow and Craig Helps were like a breath of fresh air; no nonsense, no over-valuing, helpful, great at communicating, fantastic marketing and found a buyer within 6 weeks of taking my home on. It has been a smooth and straightforward process from beginning to end. I cannot recommend Reeds Rains enough.
Thank you Wez for taking the time to leave my team some great feedback, I am delighted that you had a very positive experience from Craig and Matthew, this will put a smile on their faces when they read your review and thank you for using Reeds Rains to sell your cottage. Kind Regards Charlotte
5/5
GoogleRating only, no written review.
Thank you Juliet for the 5 stars, lets hope it is not too long before we get you moved Kind Regards Charlotte
5/5
GoogleRating only, no written review.
Thank you Juliet for the 5 stars, lets hope it is not too long before we get you moved Kind Regards Charlotte
5/5
GoogleRating only, no written review.
Thank you for the 5 stars Clifford, it has been a pleasure selling your bungalow for you Kind Regards Charlotte
5/5
GoogleHaving exchanged on our property recently which we had on for sale with Reeds Rains (Clevedon) I am very happy to report that we have been very impressed with the professional and efficient way in which this company has dealt with our house sale. The Sales team were exceptional and Charlotte has managed the post offer section with incredible patience & application. I would absolutely recommend this company if you are considering either selling or buying a property in the locality.
Hello Michelle, Thank you for your kind review, we are always delighted to hear positive feedback about our team. Please don't hesitate to get in touch if we can be of any help to you at all in the future. Kind regards, Reeds Rains Team
5/5
GoogleWe purchased our new home through Reeds Rains and would highly recommend the team. Charlotte bas been excellent at ensuring the process has kept moving smoothly and chased up where required. Professional and friendly service, thank you!
Thank you so much Kira, it has been a pleasure to help you with your house purchase, see you on Tuesday when you collect your keys Kind Regards Charlotte
5/5
GoogleWe purchased our new home through Reeds Rains and would highly recommend the team. Charlotte bas been excellent at ensuring the process has kept moving smoothly and chased up where required. Professional and friendly service, thank you!
Thank you so much Kira, it has been a pleasure to help you with your house purchase, see you on Tuesday when you collect your keys Kind Regards Charlotte
5/5
GooglePolite and effective and efficient agents. Process carried out smoothly
Thank you so much for your feedback and the 5 stars. Kind Regards Charlotte
5/5
Google1st class letting service . Friendly team and excellent customer relations especially Phoebe' who I dealt with , I couldn’t ask for a friendlier professional person to go through the letting process.. well done .
Thank you so much for your kind review! We truly appreciate your feedback. Phoebe will be so pleased with this review. Thank you again for choosing Reeds Rains to rent a property through Regards Charlotte
5/5
GoogleExcellent service, kept us informed at all times and helped hugely in the sale on my Mums house.
Thank you Berni for the lovely review, it was a pleasure to help sell mums home. Kind Regards Charlotte
5/5
GoogleVery glad I had Reeds Rains to buy my home through. They did all they could and enabled me to navigate the process.
Thanks Laura, I am so glad with got this exchanged today for you, see you tomorrow with the keys Kind Regards Charlotte
5/5
GoogleExcellent service, kept us informed at all times and helped hugely in the sale on my Mums house.
Thank you Berni for the lovely review, it was a pleasure to help sell mums home. Kind Regards Charlotte
5/5
GoogleVery glad I had Reeds Rains to buy my home through. They did all they could and enabled me to navigate the process.
Thanks Laura, I am so glad with got this exchanged today for you, see you tomorrow with the keys Kind Regards Charlotte
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Reeds Rains CEMB, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reeds Rains CEMB and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2021, 2022.
EA Masters by year, 2021 to 20222022 2 Gold across two branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
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Clevedon (5 The Triangle) has the most, with 2,268 reviews rated 3.8 out of 5, followed by Portishead (58 High Street) with 2,077.
The four Reeds Rains CEMB offices, by town:
Yes. In The Trusted Agent 2026 awards, Clevedon won Gold. At EA Masters 2022 its branches won 2 Gold awards. The group and its branches have also won 1 other industry award since 2021.
