Trusted Agent profile
★★★★★
2,808 reviews across 4 offices and 4 platforms
Reeds Rains CEMB has four offices, in Clevedon (two offices) and Portishead (two offices). Together they have 2,808 reviews on four platforms, rated 4.0 out of 5 overall.
738
Reviews on Google
All 4 offices
5
Reviews on Facebook
All 4 offices
1
Reviews on Yell
All 4 offices
2,064
Reviews on Trustpilot
Business-wide
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Reeds Rains CEMB's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Reeds Rains CEMB, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 738 reviews on Google only. Show every review
5/5
GoogleI would just like to say a big thank you to Phoebe for her excellent service and professionalism throughout the renting of our property.
Thank you so much for your kind feedback about Phoebe, this will put a nice big smile on her face when she reads this review. Many Thanks Charlotte
5/5
GoogleWe sold and purchased our houses through Reeds Rains between September 2024 till July 2025. Our straight forward sale somehow experienced few drawbacks, firstly by some time wasting buyers in the beginning. When we received a firm offer from our first serious buyer, she lost her own buyers twice which meant our sale were back to square one, while our purchase was ready for exchange. During that time Matt and Steve in the Portishead branch has worked very hard to get us back onto the market for a sale again. This time round Steve had found us a first time buying couples who were just as keen to move as us. However, toward the final stage up till the exchanges we had experienced various issues again and this time Steve had work extremely hard to liaise with all of the solicitors and finally got us all move to our new houses. My experienced with Reeds Rains Portishead branch had been positive and although there were set back in the process, the team had always been very professional and worked hard for us to achieve our sale and purchase our new dream house, thank you.
Thank you for the 5 star review Helen. We hope you are all happy in your new home. Best Wishes, Matt
5/5
GoogleThe Estate Agents at Reeds Rains have been unbelievably supportive in helping us through a tricky move. Their professional and efficient service was a welcome experience. Their communication throughout was fantastic. They always responded to emails quickly and made regular phone calls to keep us updated of ongoing changes in the chain. They went over and above in their role to provide a brilliant service, in a very stressful situation. I would thoroughly recommend them to anyone who was selling their house.
Thank you so much, Sarah, for your wonderful feedback. We’re delighted to hear that our team were able to support you through what can be a stressful process. Communication and going the extra mile for our clients are really important to us, so it’s lovely to know this made such a difference for you. We truly appreciate your recommendation and wish you all the very best in your new home. Thanks Charlotte & Team
5/5
GoogleGreat levels of communication keeping us up to date with progress
Thank you so much for your kind feedback! We’re really pleased to hear you’ve been happy with our communication and updates. Keeping you informed throughout the process is always our priority. See you on the 1st with your keys Thanks Charlotte
5/5
GoogleWe went through the process of selling with ReedsRains and, knowing it's a tough process, we found good collaboration and support from ReedsRains, that helped us a lot to achieve this goal. Steven and Matthew have always been available to answer our questions, give us information and do what was needed in the process. We are very happy with the outcome.
Hi Marcello, Thank you very much for the 5 Star review - we really appreciate your comments. Best wishes for the future. Steve & Matt
5/5
GoogleReally good letting agents. Phoebe made things easy and smooth. Very professional in her job and a pleasure to do business with. Thank you very much
HI John, Thank you so much for your review it is much appreciated. I hope you are settling in well and I wish you all the best. Many Thanks, Phoebe
5/5
GoogleGreat service from Matthew and Steve throughout my sale. Every query chased and answered promptly- thank you!
Hi Bethany, Thank you very much for leaving us a 5-Star Review. Best wishes for the future. Steve & Matt
5/5
GoogleGreat service from Matthew and Steve throughout my sale. Every query chased and answered promptly- thank you!
Hi Bethany, Thank you very much for leaving us a 5-Star Review. Best wishes for the future. Steve & Matt
5/5
GoogleReally good letting agents. Phoebe made things easy and smooth. Very professional in her job and a pleasure to do business with. Thank you very much
HI John, Thank you so much for your review it is much appreciated. I hope you are settling in well and I wish you all the best. Many Thanks, Phoebe
5/5
GoogleMatthew and Steve were brilliant throughout our purchase, doing an excellent job managing our expectations and assisting however they could through a difficult move. The new-home pack and bottle of wine for moving day were the icing on the cake! Thank you Reeds Rains!
Thank you so much for your kind words! We’re absolutely delighted to hear that Matthew and Steve were able to support you so well throughout your purchase. It’s great to know that the new home pack and bottle of wine helped make moving day a little more special. Wishing you all the best in your new home, and please don’t hesitate to reach out if we can help with anything in the future. Warm regards, Charlotte
5/5
GoogleMy first experience renting any property and Phoebe S was incredibly attentive, prompt in her responses, and carefully explained every detail, making the process seamless and stress free. Thank you, Phoebe.
Hi James, Thank you for your review it is much appreciated. I wish you all the best going forwards. Many Thanks, Phoebe
5/5
GoogleI am delighted with the service I received from your team. Matthew and Steven was incredibly helpful and professional, and I appreciate your efforts in assisting us with our move. I highly recommend Reeds Rains to anyone looking for a reliable and efficient estate agency. Thank you again for everything
Hi Rimas, Thank you very much for your 5-Star Review - we really appreciate your comments. We look forward to handing over the keys to your new home! Best wishes. Steve
5/5
GoogleA good experience all around with Tina and colleagues
Many thanks for the 5 star review, love to visit the home once you have put your stamp on it! Thanks again Tina.
5/5
GoogleMy first experience renting any property and Phoebe S was incredibly attentive, prompt in her responses, and carefully explained every detail, making the process seamless and stress free. Thank you, Phoebe.
Hi James, Thank you for your review it is much appreciated. I wish you all the best going forwards. Many Thanks, Phoebe
5/5
GoogleMatthew and Steve were brilliant throughout our purchase, doing an excellent job managing our expectations and assisting however they could through a difficult move. The new-home pack and bottle of wine for moving day were the icing on the cake! Thank you Reeds Rains!
Thank you so much for your kind words! We’re absolutely delighted to hear that Matthew and Steve were able to support you so well throughout your purchase. It’s great to know that the new home pack and bottle of wine helped make moving day … More
5/5
GoogleWorked with Reeds Rains and the wonderful Brooke and Charlotte on the purchase of a flat. The team are really friendly, got answers to all my questions and arranged for me to visit the flat a number of times. I could not fault them at all - …
Hi Connie, Thank you so much for your wonderful review! We’re thrilled to hear that your … More
5/5
GoogleI moved to Portishead a couple of weeks ago and I cannot thank Phoebe enough for all her support with my move. She was extremely supportive and kept me informed at all times. She has a very caring manner but at the same time is very …
Thank you so much for taking the time to leave us a five star review, When Phoebe read your review it put a big smile on her face, thank you so much Charlotte
5/5
GoogleA good experience all around with Tina and colleagues
Many thanks for the 5 star review, love to visit the home once you have put your stamp on it! Thanks again Tina.
5/5
GoogleI moved to Portishead a couple of weeks ago and I cannot thank Phoebe enough for all her support with my move. She was extremely supportive and kept me informed at all times. She has a very caring manner but at the same time is very professional. I would thoroughly recommend Reeds Rains and Phoebe to anyone looking to move home.
Thank you so much for taking the time to leave us a five star review, When Phoebe read your review it put a big smile on her face, thank you so much Charlotte
5/5
GoogleWorked with Reeds Rains and the wonderful Brooke and Charlotte on the purchase of a flat. The team are really friendly, got answers to all my questions and arranged for me to visit the flat a number of times. I could not fault them at all - a pleasure to work with and they made what can be a very stressful process as painless as possible. Loved Brookes energy and positive attitude she is a great asset to the business.
Hi Connie, Thank you so much for your wonderful review! We’re thrilled to hear that your experience with Reeds Rains Clevedon was such a positive one. It was an absolute pleasure assisting you with your flat purchase. Brooke and Charlotte will be so pleased to know their efforts made the process smoother and less stressful for you. Your kind words about their energy, support, and friendliness truly mean a lot to the whole team. Wishing you all the best in your new home! Warm regards, The Reeds Rains Clevedon Team
5/5
GoogleAbsolutely sensational estate agents. The team are extremely professional, efficient and helpful.
Thank you so much for your kind words and fantastic 5-star review! We’re thrilled to hear that you found the team to be professional, efficient, and helpful. If we can help with anything else in the future, please don’t hesitate to get in … More
5/5
GoogleAbsolutely sensational estate agents. The team are extremely professional, efficient and helpful.
Thank you so much for your kind words and fantastic 5-star review! We’re thrilled to hear that you found the team to be professional, efficient, and helpful. If we can help with anything else in the future, please don’t hesitate to get in touch! Many Thanks Charlotte
5/5
GoogleCharlotte, Matthew and the team at Reeds Rains have been extremely helpful and professional whilst dealing with the sale of my mother’s flat in Portishead. They have kept us updated, promptly answered any questions and I would definitely recommend them. I cannot fault them at all. Thank you so much. Liz
Thank you Liz for your kind words and feedback. We look forward to getting the sale through for you. Many thanks, Matt
5/5
GoogleFast, friendly service! Very helpful as a First Time Buyer, thank you Matthew! Edit as we have now exchanged: We couldn’t be more grateful to the team for their incredible support throughout our purchase. Their communication has been second to none, always prompt, clear, and genuinely helpful. True to their word, they always call back when they say they will and are consistently happy to assist with anything we needed. A huge thank you to Steven and Matthew for everything you’ve done for us, we really appreciate your dedication and professionalism. We wouldn’t hesitate to recommend them to anyone!
It has been an absolute pleasure to deal with you both and we cannot wait to hand over the keys to you. Thank you again for your lovely feedback it really means a lot to myself and Steven.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Clevedon (5 The Triangle) has the most, with 2,266 reviews rated 3.8 out of 5, followed by Portishead (58 High Street) with 2,076.
The four Reeds Rains CEMB offices, by town:
Yes. In The Trusted Agent 2026 awards, Clevedon won Gold.
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