5/5
TrustpilotVery helpful team that make being a…
Very helpful team that make being a landlord a walk in the park. Susan was very patient and helped with everything including filling forms for the council.
Trusted Agent profile
Reeds Rains CEMB estate agents in Clevedon and Portishead
★★★★★
2,832 reviews across 4 offices and 4 platforms
Reeds Rains CEMB has four offices, in Clevedon (two offices) and Portishead (two offices). Together they have 2,832 reviews on four platforms, rated 4.0 out of 5 overall.
757
Reviews on Google
All 4 offices
4
Reviews on Facebook
All 4 offices
1
Reviews on Yell
All 4 offices
2,070
Reviews on Trustpilot
Business-wide
Our offices
Reeds Rains CEMB's four offices, most reviewed first. Each has its own page.
- Reeds Rains CEMB Clevedon (5 The Triangle)5 The Triangle, Clevedon, BS21 6NB, BS21 6NB2,268 reviews · 238 on Google (4.8)75 in the last 90 days
- Reeds Rains CEMB Portishead (58 High Street)58 High Street, Portishead, BS20 6EL, BS20 6EL2,080 reviews · 154 on Google (4.8)80 in the last 90 days
- Reeds Rains CEMB Clevedon (5 The Triangle)5 The Triangle, BS21 6NB254 reviews · 250 on Google (4.8)6 in the last 90 days
- Reeds Rains CEMB Portishead (58 High Street)58 High Street, BS20 6EL157 reviews · 156 on Google (4.8)7 in the last 90 days
Latest reviews from every Reeds Rains CEMB office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotExcellent advice from Martin
Excellent advice from Martin, good contact both by phone and email. Most importantly the house was sold subject to contract in three weeks at a good price.
5/5
TrustpilotKalim was very accommodating as I…
Kalim was very accommodating as I needed rearrange a viewing due to the timing not working . He was quick to resolve the issue and get back to me asap
1/5
TrustpilotSlumlord! No valid GSR for over 2 months!
Poor property management and lack of experience and/or under qualified staff across the agency. Slum landlord or ‘slumlord’ of current property who neglects and breaks every clause he’s bound by in the tenancy agreement. Left me and my family with young children without valid gas safety certificate for over 2 months, considerably a major breach of his and the agents legal duties. Reported to the HSE, to which the agent finally got in touch to arrange this to be carried out. To little too late in my opinion as this could have disastrous consequences. Gas safety certificate flagged a repair that needs to be carried out on the boiler, does not stop the boiler from working but the landlord immediately stated ‘if the tenant wants this repaired he needs to get this done at his own expense’ to which I stated that I was not paying for any part of the boiler to be repaired if this is required as it is simply not my fault or responsibility it is down to poor maintenance on the landlords behalf, landlord then stated that any repair to the boiler would be taken from my deposit. A void and ridiculous statement to make as anything to do with the boiler is his responsibility as per the tenancy agreement. Landlord is a tyrant and the agent supports his ludicrous comments and dictator behaviour.
Agent replied · 22 October 2024
Hi Josh,We sincerely apologize for the distressing situation you've encountered during your tenancy. We take your concerns seriously and are committed to addressing them.To thoroughly investigate this matter, we will be sending you a Trustpilot request for more information.Regards,Reeds Rains
5/5
TrustpilotGreat service
As a landlord I feel that Reeds Rains offer and provide a service that suits the needs of any landlord. I rely on them more than most as I am not local to the properties in Liverpool they look after and having tried other local agents I now feel comfortable that my properties are in good hands. Thanks to Susan Poland and all the team
5/5
TrustpilotHouse Sale
Excellent and professional service. Very friendly and helpful staff.
5/5
TrustpilotSue has been a fantastic support to me…
Sue has been a fantastic support to me since the day I joined the Liverpool branch Reed’s rains. I always trust her to let me know what’s going on and she is fantastic at getting issues sorted both big and small. She’s so easy to speak to
5/5
TrustpilotVery professional
Very professional, friendly estate agents. Presented me with a fully documented report about my property including best phone networks, and details on the surrounding area together with prices on similar properties nearby before viewing mine.
1/5
TrustpilotWorst estate agent in Liverpool!!
Worst estate agent in Liverpool!!! Avoid Reeds Rains Liverpool at all cost.Unethical , poor communication, unprofessional, very stressful. Avoid avoid, avoid.I flew in from Geneva after fixing two viewings, 301, 3 Kenyon Steps, L1 and The Strand, Liverpool L2.We waited in front of the property for more than an hour on 2nd Aug for 12pm viewing. One Abdul qadir was supposed to come to show us the property.Mr Justin Barton had confirmed the viewing on mail so we booked our air tickets.He did not show up, and after frequent calling Reed Rains we were told that he visited the concierge and returned. Holy hell..!!! Such fraudulent people. There was no confirmation or communication from either Reed Rains nor Abdul Qadir.Our precious time, money, hotel bookings ,all went for a toss.Thankyou Reed Rains for your callous behaviour. The properties listed never existed I suppose. So ultimately its your loss, not mine.
5/5
TrustpilotBrilliant service throughout
Fantastic communication from first contact point (the director of the branch in Nantwich rang me back as promised). All the staff at the branch (particularly Lottie who handled the sale) were great & highly professional to deal with. I was kept informed at every stage. Best agency in Nantwich in my view.
5/5
TrustpilotExcellent customer service service
Excellent customer service service from Deborah at the RR Durham Branch during the process of selling our house. Very helpful, friendly and efficient, will definitely use again.
5/5
TrustpilotI had a really great experience at…
I had a really great experience at Pontefract branch when looking for a new property to rent.Everything went very smoothly, from booking a viewing, through application and moving in date.I found all the staff very friendly and helpful. Many thanks to Jake for his excellent customer service and communication skills, making the whole process pleasant and efficient. I would definitely recommend and use this branch again .
5/5
TrustpilotWrexham Branch, Great customer service
Silas and Tabitha at the Wrexham branch were so helpful when purchasing our new property through them. Always quick to respond to telephone calls and emails. Very accommodating in repeat viewings. Overall, a very friendly and positive experience using this agent in Wrexham. Thanks both for a great service. :-)
5/5
TrustpilotJordan was so helpful
Jordan was so helpful, an efficient and very friendly young lady. She helped my son find his first home and made the entire experience straight forward in what can be a minefield fro a first time buyer.
5/5
TrustpilotFriendly efficient service
Kept us in touch all the way friendly efficient service
4/5
TrustpilotFast, efficient, friendly
Found a buyer for the property in rapid time. Impressive.
5/5
TrustpilotProfessional
Friendly, helpful listen to you and very professional
5/5
TrustpilotReed Rains Highly Commendable
Great communication throughout whole selling process. Kept up to date on developments, viewing statistics and all in one service with legal referral. Friendly and understanding staff. Thanks.
1/5
GoogleRating only, no written review.
Agent replied · 20 January 2024
Hi Andrew. We have tried to find you on our database however there is no record of you on our system. We’d love to know more about your experience with Reeds Rains so please do contact us on 01275 872238. Regards, Craig.
2/5
GoogleVery helpful
Agent replied · 20 January 2024
Hi Elaine, Thankyou for your comment that we were very helpful. If there is anything else you feel we could be doing to improve your star rating of us, please contact us directly on 01275 872238. Regards, Craig.
5/5
GoogleBrooke and the team and Reeds Rains recently helped us purchase our new home. Nothing was ever too much trouble and we were supported every step of the way. I wouldn’t hesitate to recommend Reeds Rains to anybody looking for their next move.
Agent replied · 20 January 2024
Brooke and the team are delighted that we could help with the purchase of your new home. Really appreciate that you've taken the time to give us feedback, many thanks Craig
5/5
TrustpilotAmazing service
Rating only, no written review.
2/5
TrustpilotReeds Rains Congleton
As a first time buyer, to be told the wrong completion date from Zoe was annoying.The day before I phoned to say I doubt that’s happening as our solicitors haven’t said it will be.They still told us we will be moving in.This is because Reeds Rains Solicitors sent out the paperwork too soon to the sellers and dragged it out for 3 weeks sending us our paperwork that we needed.
5/5
TrustpilotNothing was too much trouble
Nothing was too much trouble, we were kept well informed of the progress at every step
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Reeds Rains CEMB, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Reeds Rains CEMB and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2021, 2022.
EA Masters by year, 2021 to 2022
2022 2 Gold across two branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
- Branch Gold Award (1)EA Masters 2021
Source: EA Masters winners lists, as published, linked by year.
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Questions about Reeds Rains CEMB
Which Reeds Rains CEMB office has the most reviews?
Clevedon (5 The Triangle) has the most, with 2,268 reviews rated 3.8 out of 5, followed by Portishead (58 High Street) with 2,080.
Where are the Reeds Rains CEMB offices?
The four Reeds Rains CEMB offices, by town:
- Clevedon (5 The Triangle): 5 The Triangle, Clevedon, BS21 6NB, BS21 6NB
- Clevedon (5 The Triangle): 5 The Triangle, Clevedon, BS21 6NB
- Portishead (58 High Street): 58 High Street, Portishead, BS20 6EL, BS20 6EL
- Portishead (58 High Street): 58 High Street, Portishead, BS20 6EL
Has Reeds Rains CEMB won any awards?
Yes. In The Trusted Agent 2026 awards, Clevedon won Gold. At EA Masters 2022 its branches won 2 Gold awards. The group and its branches have also won 1 other industry award since 2021.
