5/5
Definately well recommend this Company
Agent replied · 23 January 2026
Hi Christine, Thank you very much for the 5 Star review! We hope you are enjoying your new home. Best wishes. Steve & Matt

Trusted Agent profile
★★★★★
2,808 reviews across 4 offices and 4 platforms
Reeds Rains CEMB has four offices, in Clevedon (two offices) and Portishead (two offices). Together they have 2,808 reviews on four platforms, rated 4.0 out of 5 overall.
738
Reviews on Google
All 4 offices
5
Reviews on Facebook
All 4 offices
1
Reviews on Yell
All 4 offices
2,064
Reviews on Trustpilot
Business-wide
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Reeds Rains CEMB's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Reeds Rains CEMB, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reeds Rains CEMB and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2022, 2021.
2022 2 Gold across two branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Showing 738 reviews on Google only. Show every review
5/5
Definately well recommend this Company
Hi Christine, Thank you very much for the 5 Star review! We hope you are enjoying your new home. Best wishes. Steve & Matt
4/5
My rental property was recently sold through Reeds Rains Portishead. The service was quite good, however having marketed the house at the price suggested, they wanted to reduce the asking price within a couple of weeks. I found that I needed to check on progress myself, as the agents didn't do anything to ensure the transaction was proceeding. That said, the property sold quickly and the sale went through to completion.
Thank you for taking the time to leave your feedback, Dawn. We’re really pleased that your property sold quickly and that the sale completed smoothly. We’re sorry to hear that you felt you needed to chase for progress updates. We’re always looking to improve, so if you’re happy to share what we could have done differently to achieve a 5-star rating, please feel free to contact me at charlotte.emsley@reedsrains.co.uk.
5/5
After a thorough process where we had valuations and conversations with all the local agents, and carried out our due diligence, we settled on the team at Reeds Rains to market our property. Something as important as selling your house involves many moving parts, one of which is instinct. After Steve’s initial visit where we explored our options and discussed valuation, we instinctively felt comfortable and professionally looked after. Steve’s relaxed, informative approach worked for us, and we happily tapped into his wealth of experience and knowledge whilst still feeling in control of what we wanted. We discussed many aspects of our marketing, one of which was the all important valuation. We concluded a realistic, sensible valuation and sell price which was at odds with some of the other wildly exaggerated valuations (both over and under) which we felt (and were proven) to be unachievable. We concentrated ourselves with showing the house in it’s best possible light and sold on the third viewing, achieving an over valuation sale price, such was the interest. Charlotte, Steve and Matt guided us through the process from offer to completion with patience, knowledge and a sense of calm which was badly needed when events elsewhere in the chain became frustrating. The team kept us abreast of everything and regularly checked in with us to make sure we understood and were happy with events as they unfolded. Events beyond our control in the chain elongated the process and we really did value the advice, sense of calm and focus the team shared with us. We got there in the end and we would have absolutely no hesitation in recommending Reeds Rains as your selling agent. The after completion gift of wine (Badly needed!!), a surprise welcome box and fantastic flowers were a lovely touch and were very much appreciated. Additionally, we also used the ‘In house’ conveyancing team at Homefast Conveyancing and found their service to be competitive, professional and efficient. Local knowledge counts for so much in these situations and that, along with all the other qualities we’ve already mentioned make Reeds Rains your go to, for selling your home.
Hi Phill, Thank you very much for your kind words and for taking the time to write this review, we really appreciate it! We hope you've settled into your new home and wish you all the very best for the future. Steve, Matt & Charlotte
5/5
A very friendly and professional company who supported us throughout the process of selling our house. From start to finish, the communication was faultless and the team ensured a smooth, stress free process. Thank you!!
Hi Rebecca, Thank you very much for the 5 Star review! It was a pleasure working with you and assisting your move. We hope you enjoy your new home! Best wishes. Steve & Team
5/5
Mathew and Steve from were brilliant, very professional and extremely kind at a stressful time, going to extra mile to push our purchase through. We have no hesitation in recommending Reed Rains to anyone buying a property in portishead. We are very happy with our purchase.
Thank you for your kind words Lisa, it was a pleasure to help you both move. We hope you are settling in to your new home well. Best Wishes, Matt
5/5
Rating only, no written review.
Thank you so much for the 5 Stars and thank you for using my team to sell your home Many Thanks Charlotte
5/5
A very friendly and professional company who supported us throughout the process of selling our house. From start to finish, the communication was faultless and the team ensured a smooth, stress free process. Thank you!!
Hi Rebecca, Thank you very much for the 5 Star review! It was a pleasure working with you and assisting your move. We hope you enjoy your new home! Best wishes. Steve & Team
5/5
Charlotte has been an absolute star through my buying process which has been excessively long but her support to myself and the sellers has honestly been outstanding. Also shout out to Tina and Sue for their kind words of encouragement along the way and help with access to my new home. So I hands down recommend the Clevedon office, they’ve been brilliant! Thank you so much 🙏
Thank you so much for your lovely 5-star review and kind words. It truly means a lot to know that our support helped make what can be a lengthy process feel more manageable. I’ll be sure to pass your thanks on to Tina and Sue as well, they’ll be delighted to hear this. Wishing you every happiness in your new home, and thank you again for recommending the Clevedon team.
5/5
Great experience with Reeds Rains. Matt was really helpful throughout, and Charlotte understood the pace we wanted to move at for our first property purchase, which made the whole process much smoother. The new home hamper was a lovely touch too. Thanks to the team!
Hi Lucia, Thank you so much for your kind words, we really appreciate you taking the time to write us a review. It was a pleasure to help you both move into your new home, both Charlotte and I are really pleased that we could help. We wish you all the best. Kind regards, Matt & The Portishead Reeds Rains Team
5/5
Definately well recommend this Company
Hi Christine, Thank you very much for the 5 Star review! We hope you are enjoying your new home. Best wishes. Steve & Matt
4/5
My rental property was recently sold through Reeds Rains Portishead. The service was quite good, however having marketed the house at the price suggested, they wanted to reduce the asking price within a couple of weeks. I found that I needed to check on progress myself, as the agents didn't do anything to ensure the transaction was proceeding. That said, the property sold quickly and the sale went through to completion.
Thank you for taking the time to leave your feedback, Dawn. We’re really pleased that your property sold quickly and that the sale completed smoothly. We’re sorry to hear that you felt you needed to chase for progress updates. We’re always looking to improve, so if you’re happy to share what we could have done differently to achieve a 5-star rating, please feel free to contact me at charlotte.emsley@reedsrains.co.uk.
5/5
After a thorough process where we had valuations and conversations with all the local agents, and carried out our due diligence, we settled on the team at Reeds Rains to market our property. Something as important as selling your house involves many moving parts, one of which is instinct. After Steve’s initial visit where we explored our options and discussed valuation, we instinctively felt comfortable and professionally looked after. Steve’s relaxed, informative approach worked for us, and we happily tapped into his wealth of experience and knowledge whilst still feeling in control of what we wanted. We discussed many aspects of our marketing, one of which was the all important valuation. We concluded a realistic, sensible valuation and sell price which was at odds with some of the other wildly exaggerated valuations (both over and under) which we felt (and were proven) to be unachievable. We concentrated ourselves with showing the house in it’s best possible light and sold on the third viewing, achieving an over valuation sale price, such was the interest. Charlotte, Steve and Matt guided us through the process from offer to completion with patience, knowledge and a sense of calm which was badly needed when events elsewhere in the chain became frustrating. The team kept us abreast of everything and regularly checked in with us to make sure we understood and were happy with events as they unfolded. Events beyond our control in the chain elongated the process and we really did value the advice, sense of calm and focus the team shared with us. We got there in the end and we would have absolutely no hesitation in recommending Reeds Rains as your selling agent. The after completion gift of wine (Badly needed!!), a surprise welcome box and fantastic flowers were a lovely touch and were very much appreciated. Additionally, we also used the ‘In house’ conveyancing team at Homefast Conveyancing and found their service to be competitive, professional and efficient. Local knowledge counts for so much in these situations and that, along with all the other qualities we’ve already mentioned make Reeds Rains your go to, for selling your home.
Hi Phill, Thank you very much for your kind words and for taking the time to write this review, we really appreciate it! We hope you've settled into your new home and wish you all the very best for the future. Steve, Matt & Charlotte
5/5
It was a long, drawn out, purchase process but Reeds Rains worked tirelessly to get it across the line over the six months we were working with them - highly recommend them if you are buying or selling in Clevedon.
Hi Stuart, Thank you so much for your wonderful review. We really appreciate your patience throughout what turned into a long and challenging purchase process. It means a great deal to hear that you felt supported the whole way through, and we’re delighted we could help you get everything over the line. If you ever need any assistance in the future, we’re always here to help. Best wishes, Charlotte & the Reeds Rains Clevedon team
5/5
It was a long, drawn out, purchase process but Reeds Rains worked tirelessly to get it across the line over the six months we were working with them - highly recommend them if you are buying or selling in Clevedon.
Hi Stuart, Thank you so much for your wonderful review. We really appreciate your patience throughout what turned into a long and challenging purchase process. It means a great deal to hear that you felt supported the whole way through, and we’re delighted we could help you get everything over the line. If you ever need any assistance in the future, we’re always here to help. Best wishes, Charlotte & the Reeds Rains Clevedon team
5/5
Reed Rains was amazing from start to finish. Steve and Charlotte really went the extra mile to make sure the sale and our forward move went ahead as smoothly as possible. Both Steve and Charlotte kept us informed every step of the way. I would definitely recommend them to anyone who asks and would have no hesitation about using them again.
Hi Colette, Thank you so much for your kind words and wonderful feedback. We’re delighted to hear that you felt supported throughout the process and that everything went smoothly with your sale and move. It was a real pleasure working with you, and both Steve and I are so pleased we could help. Wishing you all the very best in your new home! Best regards, Charlotte & the Reeds Rains Portishead Team
5/5
Craig and all his colleagues have been efficient, always punctual for appointments, helpful with accurate advice, and creditable perceverance over a long period. I will recommend them to anyone who asks me if they should sign-up with this office, and I wish them all success for the future.
Thank you so much, Terry, for your kind words and wonderful review. We’re delighted to hear that you’ve had such a positive experience with Craig and the Clevedon team over the years. Your continued support and recommendation mean a great deal to us all. Wishing you all the best for the future! Best regards, The Reeds Rains Clevedon Team
5/5
Craig and all his colleagues have been efficient, always punctual for appointments, helpful with accurate advice, and creditable perceverance over a long period. I will recommend them to anyone who asks me if they should sign-up with this office, and I wish them all success for the future.
Thank you so much, Terry, for your kind words and wonderful review. We’re delighted to hear that you’ve had such a positive experience with Craig and the Clevedon team over the years. Your continued support and recommendation mean a great deal to us all. Wishing you all the best for the future! Best regards, The Reeds Rains Clevedon Team
5/5
We used Reeds Rains Clevedon estate agents to sell our house recently and they were great. The whole process took over two years as two of our buys pulled out, but RR consistently worked to bring in new viewers and were patient and helpful throughout the process. I fully recommend them.
Thank you so much for your kind words and for taking the time to share your experience! We really appreciate your patience and understanding throughout the process, and we’re so pleased we could help you achieve a successful sale in the end. Wishing you all the best in your new chapter! The Reeds Rains Clevedon Team
5/5
Great levels of communication keeping us up to date with progress
Thank you so much for your kind feedback! We’re really pleased to hear you’ve been happy with our communication and updates. Keeping you informed throughout the process is always our priority. See you on the 1st with your keys Thanks Charlotte
5/5
I would just like to say a big thank you to Phoebe for her excellent service and professionalism throughout the renting of our property.
Thank you so much for your kind feedback about Phoebe, this will put a nice big smile on her face when she reads this review. Many Thanks Charlotte
5/5
We used Reeds Rains Clevedon estate agents to sell our house recently and they were great. The whole process took over two years as two of our buys pulled out, but RR consistently worked to bring in new viewers and were patient and helpful throughout the process. I fully recommend them.
Thank you so much for your kind words and for taking the time to share your experience! We really appreciate your patience and understanding throughout the process, and we’re so pleased we could help you achieve a successful sale in the … More
5/5
I was in the sad position of selling my Aunts house after her death. Matthew Candow at Reeds Rains Portishead office was a great help. He did exactly what he said that he would do, when he said that he would do it! It started with the valuation, I had to get 3. Reeds Rains provided it with no problem. I had to chase the other 2 estate agents. Then we had issues in obtaining probate, again Matt kept in touch with me and basically told me when to put the house on the market. I live in the north of England so commuting was difficult. I constantly asked him to do me favours to save me the 7hour round trip. Nothing was too much trouble for him or his colleagues, each request was granted with no fuss. He offered me advice when I needed it and listened when I got emotional! I would not hesitate to recommend him or his office if you were selling your house.
Thank you so much Louise for taking the time to leave a wonderful review for Matthew and the team, Thank you for choosing Matthew to sell your Aunties house. Many Thanks Charlotte
5/5
The team were so patient with the sale of my shared-ownership, leasehold apartment I really would reccommend them. Over a period of 11 months they did countless viewings, dealt with the high demand, secured 3 different buyers and kept me updated throughout the 6 month progression of the final sale. The complications shared ownership brought were handled very professionally by Charlotte and her knowledge and support is outstanding. Faultless service from start to finish, a huge thanks to Charlotte, Matt and the team!
Thank you Juliet for the 5 stars, lets hope it is not too long before we get you moved Kind Regards Charlotte
5/5
Excellent service from start to finish from Steve and the team in Portishead. Efficient, responsive and totally professional in every aspect of the sale of our house. Particularly delighted to have completed our sale at the full asking price! No hesitation in recommending Reeds Rains if you are selling your property.
Hi Bob, Thank you very much for the 5 Star Review - we really appreciate your comments. All the best for the future. Steve
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Clevedon (5 The Triangle) has the most, with 2,266 reviews rated 3.8 out of 5, followed by Portishead (58 High Street) with 2,075.
The four Reeds Rains CEMB offices, by town:
Yes. In The Trusted Agent 2026 awards, Clevedon won Gold. At EA Masters 2022 its branches won 2 Gold awards. The group and its branches have also won 1 other industry award since 2021.