5/5
Bought & Sold our house through Reeds Rains & kept up to date with every Move. Really appreciate your hard work, Thank you Heidi
Agent replied · 25 October 2024
Thanks for the review Nick, hope you enjoy your new home Regards Charlotte

Trusted Agent profile
★★★★★
2,808 reviews across 4 offices and 4 platforms
Reeds Rains CEMB has four offices, in Clevedon (two offices) and Portishead (two offices). Together they have 2,808 reviews on four platforms, rated 4.0 out of 5 overall.
738
Reviews on Google
All 4 offices
5
Reviews on Facebook
All 4 offices
1
Reviews on Yell
All 4 offices
2,064
Reviews on Trustpilot
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Reeds Rains CEMB's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Reeds Rains CEMB, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reeds Rains CEMB and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2022, 2021.
2022 2 Gold across two branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Showing 738 reviews on Google only. Show every review
5/5
Bought & Sold our house through Reeds Rains & kept up to date with every Move. Really appreciate your hard work, Thank you Heidi
Thanks for the review Nick, hope you enjoy your new home Regards Charlotte
5/5
Being a tenant, your service for the last 8 years was excellent. I take this opportunity to thank you for the excellent services you provided, I am really pleased. You always made me feel special. Even though it was a business you never lost the human touch to the business, if everybody does the business the way in which you do the world would be a better place. All these years you were always there when I needed you, I can’t ask anything more. Words are not enough to express my gratitude. A big hug to all ( virtual hug, because of social distancing rule ). Thank you once again With Kind regards Kurian AnayattilPositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your lovely 5 star review, I have just shared your comments with my lettings team and they have asked me to say a big thank you to you for your kind words and congratulations on buying your home. Regards Charlotte
5/5
I'd like to thank the team at Reeds Rains during the last few weeks, they have not only assured my safety by following government guidelines but worked really hard to sell my property. I loved the walk through they produced for my property, it made me question why I was moving! Thanks everyonePositiveResponsiveness, Quality, Professionalism, Value
Thanks Jo for your review, glad you liked the 3D walkthrough, good luck with the move Regards Charlotte
5/5
Reeds manage two properties for me in this area and are always professional and cheerful - Previously had awful experiences with Woods (Countrywide ) and was tired of the whole BTL thing - spoke to Rozzana who is a breath of fresh air-enthusiastic and works hard to please everyone. I decided because of her not to sell and to try again . Reeds always communicate and everyone is utterly professional - well done and what a contrast to your competitor down the road !!!
Thank you Ruth for taking to time to leave Reeds Rains a review, Rozzanna really appreciated your feedback Kind Regards Charlotte
5/5
Just sold my mum's house and I can't thank Craig, Caitlin and all their colleagues enough. They were helpful, professional and really made a stressful process a bit easier. Completely advise anyone to use them when buying or selling.
Thank you Danielle for taking the time to leave my team a lovely review. Regards Charlotte
4/5
Heidi Millard was main contact in liasing between solicitors , I found her very polite patient and supportive and efficient in dealing with some of the issues that arose. She has a friendly personality and good local knowledge, essential skills for her job. I would also like to add Catlin who was always welcoming in showing me lots and lots of properties and remained patient and calm and informative again essential skills for the job. Marguerite Kane.
Thank you for leaving a review and feedback for Heidi and Caitlin Regards Charlotte
5/5
Reids Raines has managed my tenancy for the past 34 months. They have been exemplary in the way they have managed minor concerns during that time, including ongoing repairs. In particular, I would like to mention Kelly Spriggs, who handled the checkout procedure with efficiency and a high degree of professionalism. My experience has been so positive that I would have no hesitation in recommending Reids Raines to prospective clients, and in particular Kelly Spriggs.
I hope you have settled into your new home and thank you Jane for taking the time to leave my team a review it means a lot to us and you have also put a nice big smile on Kelly's face tonight. Kind Regards Charlotte
5/5
We've been using Reeds Rains for a couple of years to rent out our property. Always a great service, all the team are friendly and approachable. They are professional and give good advice. Wouldn't go anywhere else.
Thank you for taking the time to leave my team a 5 star review Regards Charlotte
5/5
Selling my house was always going to be tricky but from start to finish the team have been there to support me. When things came to a halt Charlie was there to suggest small things to help the property sell and would check in regularly to make sure I was up to date and happy with the way things were going. When a buy was found Caitlin was there to get me the best price and ensure that all parties were on board and happy with the outcome. I’m sure they will all continue to provide me support right up until completionPositiveProfessionalism
Thank you for taking the time to leave a 5 star review and the feedback as well, it will put a smile on Charlie and Caitlin face when they read the review. Kinda Regards Charlotte
5/5
We have rented through Reeds Rains for over 2 years, and every time we have dealt with the team in Clevedon, whatever time of the day or night they have responded and dealt with our questions, issues or queries promptly and nothing ever seems too much trouble. I would recommend them to anyone who is either looking to rent a property from their portfolio or even if you are looking to rent a property you own with them. Thanks for everything. Phil
Thank you so much for taking the time to leave my team a review, we really appreciate your feedback Regards Charlotte
5/5
When we first started looking for properties we came into the Reeds Rains office and Tina took all our details and got us to sit in front of Norman the mortgage adviser. He managed to get us a higher mortgage than we thought we could get, which was fantastic news. We were able to look at properties and Tina was really proactive in finding us properties which we wer interested in. We are now settled into our lovely three bedroom home and couldn’t be happier. We would certainly not hesitate using Reeds Rains again.
Thanks for the great review, glad you have settled into your new home Regards Charlotte
5/5
My first time selling a house and Craig from the Clevedon branch came and valued my house. He made everything so easy with no hassle whatsoever and very approachable. During the sale Caitlin also from Clevedon took over the sale and my direct contact and again what a great job. Kept me up to date every few days and was always on the end of the phone for any queries. Highly recommend!!!
5/5
Great service at Reeds Rains. For years they have managed several of my properties and they do a thorough and excellent job. Whether its a tenant enquiry or a full on crisis, they are on to it immediately and it gets sorted. Regular house checks ensures that the property is well maintained. Highly recommended.
Thanks Geoff for taking the time to leave a review and most of all those kind words about our service, which is much appreciated. Regards Charlotte
5/5
Honestly can't rate Reed Rains, their lettings team in particular, high enough! Charlotte and Kelly have been fabulous with helping me over the past year 14 months, answering any questions I have promptly and professionally. Especially in the beginning when I was in a difficult place and trying to find somewhere to live quickly. Always there when you need them and I love the new system of being able to log problems rather than having to ring in or email etc, saves lots of time for everyone. I was really apprehensive when turning to renting a property as I haven't done this before, I can't tell you how much Kelly and Charlotte have put my mind at ease and given me the confidence in them that I needed. Thank you so much team :+)PositiveResponsiveness, Professionalism
Thank you so much for taking the time to leave my team a fabulous review, thanks Jennie Regards Charlotte
5/5
Reed Rains are a friendly top quality estate agent. We have had good quality professional service from sale to sold. The Clevedon team are very helpful throughout this whole process. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
5/5
We recently sold our house through Reeds Rains and we know we made the right choice. All the staff have been helpful and informative and Heidi Millard in particular exceeded our expectations of estate agency. Moving house can be a stressful time but when you have a dependable agent, it makes it that much easier. We will definitely use them again in the future.
Thank you for leaving my team a lovely 5 star review and especially feedback for Heidi it has made her day Regards Charlotte
5/5
From start to finish Reed Rains Clevedon, made moving house easy. from taking quality photos to setting the price and explaining why we should aim for that price, all of which gave me the confidence they were the right choice. Craig was on hand to offer regular updates and advice and ultimately achieved the best price for my property. I would happily recommend them to all my friends
Thank you Matt for taking the time to leave my team a review and I am glad to hear that Craig was on hand to help and to get you the best price for your home, don't forget to invite Craig out to your new home once you have finished all the work Kind Regards Charlotte
5/5
I would thoroughly recommend Reeds Rains Clevedon for their excellent customer service, professionalism and expert knowledge. They sold my house within a week of it being on the market and supported me through the whole sale. My estate agent, Caitlin was brilliant, always very helpful when I rang with queries and kept chasing everything up to get to completion. I would definitely use them again.
Thank you Nicole for taking the time to leave my team a review, I hope you have settled into your new home. Kind Regards Charlotte
1/5
Rating only, no written review.
Hello A T, sorry to hear that your experience was not up to the high standards that I expect from the team in the branch. My name is Martin Bowley, I am the business owner and if you would like to discuss things further I am contactable on 01275 843371 and email martin.bowley@reedsrains.co.uk
5/5
Rating only, no written review.
Hi James, thanks for the 5 starreview I will pass it on to the team.
1/5
Don't know never been there!!!
5/5
They are nice and very helpful
5/5
Very good to deal with our house sold in days!!
Thank you so much for the review, I am glad you are very happy with the service we have provided you.
5/5
All good from Valuation, to conversations with the staff and the viewings. My cottage sold, subject to contract, in a week.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Zena for taking the time to leave a 5 star review, I am delighted that we have a agreed a sale on your cottage so quickly. Kind Regards Charlotte
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Clevedon (5 The Triangle) has the most, with 2,266 reviews rated 3.8 out of 5, followed by Portishead (58 High Street) with 2,075.
The four Reeds Rains CEMB offices, by town:
Yes. In The Trusted Agent 2026 awards, Clevedon won Gold. At EA Masters 2022 its branches won 2 Gold awards. The group and its branches have also won 1 other industry award since 2021.