Trusted Agent profile

Reeds Rains CEMB estate agents in Clevedon and Portishead

4.0

★★★★★ Great

2,809 reviews across 4 offices and 4 platforms

reedsrains.co.uk

Reeds Rains CEMB has four offices, in Clevedon (two offices) and Portishead (two offices). Together they have 2,809 reviews on four platforms, rated 4.0 out of 5 overall.

Google logo

4.8 / 5

738

Reviews on Google

All 4 offices

Facebook logo

5.0 / 5

4

Reviews on Facebook

All 4 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

2,066

Reviews on Trustpilot

Business-wide

Our offices

Reeds Rains CEMB's four offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 738 reviews on Google only. Show every review

5/5

Google

I cannot fault any of the staff at Reeds Rains. Absolutely everyone I dealt with whilst selling my property were more than helpful. Everyone kept me updated and were professional at all times. I would highly recommend them.

Joanne · 26 October 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied · 25 October 2024

Thank you so much for your feedback and the 5 star rating, my team will be pleased, Kind Regards Charlotte

5/5

Google

All the staff at Reeds Rains have been very helpful to my husband and myself from Day 1. They are friendly at all times and Matt in particular has gone out of his way. We are delighted with the outcome. Ann

Ann · 26 October 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied · 25 October 2024

Hi Ann, many thanks for the feedback, Matt was delighted he secured the home for you, hope to give you the keys as soon as possible. Craig

5/5

Google

Dear Reeds Rain, Please accept our sincerest apologies for our long overdue review of Reeds Rains, Clevedon. Well, what can we say, Charlotte and her team are absolutely brilliant, so helpful and so kind. From the moment we met Charlotte we knew instantly that she was the one to find us a lovely tenant for our gorgeous little flat. Charlotte is a true professional. Her knowledge is immense and in depth, and freely, without hesitation, she offered us advice and support - we certainly learnt a lot about renting from Charlotte! Charlotte and her team went above and beyond their duties, for which we are forever grateful. Thank you so much for everything. Happy New Year, Ronda and Sharron XPositiveResponsiveness, Quality, Professionalism, Value

Miss · 26 October 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied · 25 October 2024

Thank you so much for your lovely review, it brought tears to my eyes, really appreciate your feedback, Happy New Year to you both, best Regards Charlotte

5/5

Google

Hi. I rented from Reeds Rains after moving here from Bristol 10 years ago. I have now bought the house I had been renting. I found the Lettings team extremely professional and curtious when carrying out their routine property visits. When I was in a position to purchase they were extremely helpful and the whole process ran like clockwork.

David · 26 October 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied · 25 October 2024

Hi David, really appreciate the feedback, pleased to hear everything has run smoothly for you and wish you all the best for the future in YOUR home.

5/5

Google

After a slightly sluggish start due to some issues with new software, Reeds Rains provided us with a professional , friendly and successful service with our sale. As the property was vacant, they managed all the viewings and kept us informed of progress. Post sale agreement, Heidi pushed things along as liaison between buyer’s and seller’s solicitors without whom we would probably be waiting for ages and in the dark, her regular updates and proactive approach were very much appreciated.

Tony · 26 October 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied · 25 October 2024

Thank you so much Tony for your feedback and for using my team, Kind Regards Charlotte

4/5

Google

Rating only, no written review.

Liana · 24 October 2022 · Reeds Rains CEMB Portishead (58 High Street)

Agent replied · 23 October 2024

Thankyou for your kind four/star review Liana. Regards, Kieran

5/5

Google

An excellent service from friendly and knowledgeable people Well done and thank youPositiveResponsiveness, Professionalism

Patricia · 24 October 2022 · Reeds Rains CEMB Portishead (58 High Street)

Agent replied · 23 October 2024

Thankyou for your kind review Pat, It’s always wonderful to hear such wonderful comments. Fingers crossed we can get your sale to completion quickly for you. Regards, Kieran

5/5

Google

I can't rate this company high enough. From the first visit from Craig to value my property, the excellent office staff who were always helpful to Heidi who guided the whole process through, staying in touch with both purchasers and vendor's solicitors the whole time until Exchange. Thank you.

Linda · 24 October 2022 · Reeds Rains CEMB Portishead (58 High Street)

Agent replied · 23 October 2024

Many thanks for the feedback, absolute pleasure helping you with your house sale and purchase, I know Heidi was determined to get the move through. Enjoy those views!

1/5

Google

Arrogant, elitist and time wasting staff who only engage in sales and negotiation via undue pressure. Specifically, this was an experience earlier in year, from making an offer to the subsequent negotiation to buy a home listed with this agent. Clearly they had no intention on selling to us, but made us go through the necessary steps to buy in order to increase the price for the preferred buyer. In other words, the chosen buyer had already been agreed by the vendor, but the agent used us to increase the rate from the primary buyer for their own gain, knowing full well we wouldn't have been in contention for purchase because we had already declared our upper budget. Having now dealt with agents in the B&NES and North Somerset area, these type of underhand tactics are rare. But not at Reeds Rains, where buyer deception seems actively encouraged.

Martin · 24 October 2022 · Reeds Rains CEMB Portishead (58 High Street)

Agent replied · 23 October 2024

Thank you for taking the time to leave your feedback, although very disappointed to hear about your experience, as a business owner I always want to make sure my team give the best service, so that I can look into your feedback in more detail and discuss with my team, would you mind contacting me direct with the address of the property that you made an offer on, my email address is charlotte.emsley@reedsrains.co.uk Kind Regards Charlotte

5/5

Google

It was a particularly difficult time in my life, however dealing with Kieran and Sharon from Reeds Rains was a pure delight. They made the whole process as smooth as could possibly be. The house is a total joy, thank you Sharon and I couldn't praise them enough......

Nick · 24 October 2022 · Reeds Rains CEMB Portishead (58 High Street)

Agent replied · 23 October 2024

Thankyou so much for your kind review Nick. It was a pleasure to help you on your journey and we wish you all the best in your new home. Kindest Regards, Kieran

5/5

Google

I bought my flat through Reeds Rains and they were always very polite, friendly and helpful through the process even when I had to contact them over some matters after I had moved in. They even sent me a lovely cake which was a nice touch and made my day! Would recommend.

Jane · 24 October 2022 · Reeds Rains CEMB Portishead (58 High Street)

Agent replied · 23 October 2024

Many thanks for the feedback, absolute pleasure helping you buy your apartment, glad you enjoyed the cake, Kind Regards Charlotte

5/5

Google

Thankyou to the team at Reeds Rains for guiding me through the sale of our house. Kieran and Sharon did a great job of taking over from Rosanna when she retired and I achieved my aim of selling to a family rather than a developer, with a friendly “local” approach after my husband passed away. They were always friendly, helpful and considerate of my situation. Thankyou all and well done!

J · 24 October 2022 · Reeds Rains CEMB Portishead (58 High Street)

Agent replied · 23 October 2024

Thankyou for your kind review Mrs Phillips - It was an absolute pleasure to assist you with selling your house, and we wish you all the very best in your new home. Kindest Regards - Kieran, Sharon and the team.

5/5

Google

Very happy with this company. Kieran has worked so hard to make sure that everything ran smoothly. He kept me calm and did his very best to portray my home in a true and honest way. His friendly manner and professionalism ensured I trusted him. Highly recommend him personally and Reeds Rains

1 · 24 October 2022 · Reeds Rains CEMB Portishead (58 High Street)

Agent replied · 23 October 2024

Thank you so much for taking the time to leave your feedback and the 5 star rating, Kieran will be pleased, Kind Regards Charlotte

5/5

Google

Great support by Reeds Rains & always happy to help with any questions. Thank you for making this an easy & pleasurable experience.PositiveResponsiveness, Quality, Professionalism, Value

Andy · 26 August 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied · 20 January 2024

Thanks Andy for your 5 Star review glad you enjoyed working with my team Regards Charlotte

5/5

Google

I have not moved house for 36 years and the idea of doing so now terrified me, but the staff at Reed Raines have been very helpful and supportive and I am now glad that I am taking the plunge.PositiveProfessionalism

Elaine · 26 August 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied · 20 January 2024

Thank you for your review Elaine, we are here to help you every step of the way Kind Regards Charlotte

5/5

Google

An excellent service from friendly and knowledgeable people Well done and thank youPositiveResponsiveness, Professionalism

Patricia · 26 August 2022 · Reeds Rains CEMB Portishead (58 High Street)

Agent replied · 20 January 2024

Thankyou for your kind review Pat, It’s always wonderful to hear such wonderful comments. Fingers crossed we can get your sale to completion quickly for you. Regards, Kieran

5/5

Google

Excellent service and a quick sale. Thank you to the team.PositiveResponsiveness, Professionalism

Sarah · 26 August 2022 · Reeds Rains CEMB Portishead (58 High Street)

Agent replied · 20 January 2024

Hi Sarah, Thank you for your kind review, I’m glad you’ve been pleased with the team. We too are glad to have sold the house so quickly for you. Regards, Kieran

5/5

Google

Always professional and helpful and on hand when we needed them. Highly recommend themPositiveResponsiveness, Quality, Professionalism, Value

Rebecca · 26 August 2022 · Reeds Rains CEMB Portishead (58 High Street)

Agent replied · 20 January 2024

Hi Rebecca, Thank you so much for your review and kind words. It was a pleasure selling the apartment for you and look forward to speaking with you again in the future. Regards, Kieran

5/5

Google

Having purchased my home via Reeds Rains Portishead they were top of mind when it came to seeking a professional and honest valuation. Kieran was incredibly proactive, knowledgable and responsive: he arranged to come to my home within days and was able to give me clarity and an honest valuation. This has helped me immensely as I plan the next stage of improvements. If you value authenticity and honest advice I believe you won’t be disappointed with Kieran’s expertise.PositiveResponsiveness, Quality, Professionalism

Lisa · 26 August 2022 · Reeds Rains CEMB Portishead (58 High Street)

Agent replied · 20 January 2024

Lisa thank you so much for your kind review. It’s always great to get such positive feedback from our clients. I very much look forward to finding you a buyer when the time is right! Regards, Kieran

1/5

Google

Awful experience and insensitive staff. Totally didn't listen, pushy and rude!NegativeQuality, Professionalism

Sara · 20 June 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied · 19 June 2024

I am sorry to hear that you are not satisfied with the service you have received from Reeds Rains. Please do call me on 01275 872238 so I can address your concerns. Regards, Kieran Williams

5/5

Google

Extremely happy with level of service everything has been dealt with very professionally. Levels of communication and information excellent.PositiveResponsiveness, Professionalism

Maurice · 20 June 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied · 19 June 2024

Thank you so much for your feedback and the 5 stars ⭐️⭐️⭐️⭐️⭐️ Regards Charlotte

1/5

Google

After the initial marketing/sale of the property which was handled by Craig very efficiently. My Mums situation changed and the lack of continuity dealing with different people who didn’t know us and our situation made it most unpleasant at the end which was a shame.NegativeProfessionalism

Margot · 20 June 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied · 19 June 2024

I am sorry to hear that you are not satisfied with the service you have received from Reeds Rains. Please do call me on 01275 872238 so I can address your concerns. Regards, Kieran Williams

5/5

Google

Fantastic estate agents. Very professional and friendly staff who were very good at communicating with us throughout all house viewings and the purchase of the property. Would recommend and use again. Thank you so much. Mr and Mrs VPositiveResponsiveness, Professionalism

Louise · 20 June 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied · 19 June 2024

Thank you Louise for your feedback and not forgetting the 5 stars Regards Charlotte

5/5

Google

Myself and my husband have just purchased our new home through the clevedon office of reeds rains and we can’t express more how happy we are with the service we have received. They have been friendly, responsive and supportive throughout. Highly recommendPositiveQuality

Tristan.C · 20 June 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied · 19 June 2024

I hope you enjoy your new home and thank you for the great feedback and 5 stars Regards Charlotte

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Reeds Rains CEMB, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Reeds Rains CEMB and its branches won awards at EA Masters in two years, most recently 2022.

EA Masters winners in two years, the group and its branches: 2021, 2022.

EA Masters by year, 2021 to 2022

Source: EA Masters winners lists, as published, linked by year.

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Questions about Reeds Rains CEMB

Which Reeds Rains CEMB office has the most reviews?

Clevedon (5 The Triangle) has the most, with 2,266 reviews rated 3.8 out of 5, followed by Portishead (58 High Street) with 2,077.

Where are the Reeds Rains CEMB offices?

The four Reeds Rains CEMB offices, by town:

Has Reeds Rains CEMB won any awards?

Yes. In The Trusted Agent 2026 awards, Clevedon won Gold. At EA Masters 2022 its branches won 2 Gold awards. The group and its branches have also won 1 other industry award since 2021.

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