5/5
Rating only, no written review.
Agent replied · 20 January 2024
Thank you Sara for taking the time to leave a five star rating Regards Charlotte

Trusted Agent profile
★★★★★
2,828 reviews across 4 offices and 4 platforms
Reeds Rains CEMB has four offices, in Clevedon (two offices) and Portishead (two offices). Together they have 2,828 reviews on four platforms, rated 4.0 out of 5 overall.
757
Reviews on Google
All 4 offices
4
Reviews on Facebook
All 4 offices
1
Reviews on Yell
All 4 offices
2,066
Reviews on Trustpilot
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Reeds Rains CEMB's four offices, most reviewed first. Each has its own page.
Showing 757 reviews on Google only. Show every review
5/5
Rating only, no written review.
Thank you Sara for taking the time to leave a five star rating Regards Charlotte
5/5
Rating only, no written review.
Thank you very much for the 5 stars, much appreciated Regards Charlotte
5/5
Rating only, no written review.
Thank so much for your 5 stars, my team will be pleased Kind Regards Charlotte
5/5
A very positive experience all in all
Thanks for the feedback, if you ever need us to find another tenant don't hesitate to ask!
5/5
Absolutely amazing. Very helpful and professional.
Great feedback, wish you all the best in your new home!
5/5
Pleasant staff who kept regular contact and we regularly updated on things were proceeding and provided regular feedback
Thank you so much for taking the time to leave a 5 star review, much appreciated Regards Charlotte
5/5
Very professional presentation of the property. Kept well informed on feedback with open and honest discussions at all times
Thank you so much for your feedback and 5 stars, Regards Charlotte
5/5
Knowledgeable, helpful, friendly and patient - all of which are needed when we were looking to buy/sell our home!
Thank you so much Katie for your feedback and lovely review Regards Charlotte
5/5
Tash was impeccable and found us a gorgeous dog friendly house very quickly. Extremely efficient service
Thank you so much for taking the time to leave your feedback and the 5 stars, Tash will be pleased. Regards Charlotte
5/5
Excellent service from friendly staff. Perfect communication keeping me fully updated, would definitely use again.
From instruction to completion in 3 months, delighted the process went so smoothly, I know the buyer is over the moon and can't wait to move into the bungalow. Your feedback is much appreciated.
5/5
I have found the staff at Reeds Rains in Clevedon to all be friendly, helpful and professional.
Many thanks for the feedback, best wishes in the new home, have a great Christmas!
5/5
Would highly recommend all the staff, who have made it all possible.They all work together and are very good at what they do .Also with a excellent morgage advisor jo williams.keep up the good work!
Many thanks for the review Michael, your feedback means a lot to the team and the 5 stars, Thanks again Charlotte.
5/5
I have been very happy with Craig and his team They have allways been helpful letting me know when potentially clients are coming to view the property and their comments after the visit
Hi Alan, many thanks for the positive feedback, great news a buyer has been found for your home and we look forward to a swift transaction.
5/5
Thank you to all at Reeds Rains Clevedon, they took all the hassle & stress away. Kept us informed throughout the entire process. Big thanks to Tina, Craig and Charlotte
Thank you Jason for taking the time to leave the Team a 5 star review Kind Regards Charlotte
5/5
Excellent customer service throughout. Heidi was efficient and professional going above and beyond with guidance and support. I highly recommend Reeds and Rains.
Thank you so much for your feedback, Heidi will be pleased, Regards Charlotte
4/5
Professional, friendly, efficient local service that saw my sale through quickly with ease. Would highly recommend using Reeds Rain.
Many thanks for the review and thank you for choosing Reeds Rains to sell your property Thanks again Charlotte.
4/5
Received friendly service from the Clevedon office when arranging rental property. Always got quick responses to phone calls and emails.
Thank you Alison for taking the time to leave my team a review, feedback is so important to us. Kind Regards Charlotte 😄 …
1/5
Nore Park Drive home rented through Reeds and Reins has been a LIVING HELL and is a health and bio hazard: I would not trust the letting agent Kelly Spriggs or the landlord V Johns and let this house as it has serious health and safety risks. The last Seven months we have been forced to live in hazardous and stressful conditions with relentless bullying and intimidation and feel violated with the invasion of privacy. The one star has been given in deference to the owner Charloette who is not at the helm of the business and would not have allowed this conduct from either employee or a landlord. 1. Hazardous mould, mould on ceiling needs to be cleaned at least twice a week and will need to invest in a good dehumidifier to keep the condensation from the rest of the house and bathroom ceiling. 2. Broken en-suite, leaks into the lounge below. Seven months into tenancy and accessing home and bedrooms without permission, it is still not working. 3. Defective fridge freezer and cannot be defrosted, 4. No kitchen shelves, so could not unpack for over a month 5. Backing of kitchen shelves broken and a foot away 6. No cupboards or airing cupboards in house : what we saw during viewing were the previous tenants ? 7. No working shower ( faulty boiler for a month after moving) 8. New shelves not secured for three months and most of my crockery broke as shelves gave way. 9. Harassment and Colluding with landlord to harass a woman and child. Advising to invade my home at unsociable hours. The landlords boyfriend ( Josh)would be in our home/bedroom from 5 pm to 8.30 pm without permission which is harassment. 10. Unethical, dismissive, disrespectful and indulge in outright unlawful conduct. 11. Intimidation and bullying due to vested interests : taking close up photos of my sons bedside table, bed, study table and book shelves and coming into my home at unsociable hours and invading my privacy( repeatedly entering my home at unsociable hours despite repeated written entreaties). Arranging for me to rent a property that had no working shower ( faulty boiler for a month after moving , no shelves in kitchen, broken backing of shelves and Intimidation and bullying due to vested interests. Landlords boyfriend Josh was Walking around home and going through personal belongings and opening closed bedroom doors and storing his garbage in there or throwing on my front lawn. Arranged and asked for £600/ year extra for en-suite repair. Seven months into tenancy still not done: Landlord and Reeds and Reins then harassed by claiming the other was responsible. Attempts to ask Kelly to intervene and advise were bluntly Dismissed. Repeated requests to counsel landlord about this were dismissed with “ we do not want to know” , “ we manage other properties for them “. How to deal with such harassment : 1. Keep written records 2. Get solicitors advise ( if money becomes an issue, contact CAB) 3. Inform North Somerset Council as these are unsociable hours ( 5 pm to 8.30 pm ) and considered harassment 4. Inform child protection services if you have a young child and you are being bullied by a man invading and accessing your home and bedroom without permission 5. Call the police if they ignore your instructions and do not be intimidated and bullied in your own home
I am sorry you have felt it necessary to give Reeds Rains North Somerset a bad review and I assure you I will carry out a full review, once I have heard back from you to clarify the points, I have already discussed with you recently. Myself and my team are truly sorry that you have experienced problems in the property in the last seven months and that the ensuite shower that was agreed to be fixed after you moved in at the landlord’s cost hasn’t yet been repaired. Unfortunately, as you are aware Reeds Rains do not manage your property, we only provided a Tenant Find service and Kelly Spriggs was not and is not the letting agent, my team have in good faith have tried to help and have forwarded all your concerns in writing to your landlord. Reeds Rains was engaged by the landlord to carry out a routine inspection. This was arranged with you, and my colleague sort your permission before taking any photographs, all of which were overall photos of each room for the routine inspection report. I look forward to hearing from you as soon as possible and the best email address to use is charlotte.emsley@reedsrains.co.uk Best Regards, Charlotte
5/5
Having never moved into my own flat it was great to have chloe help me every step of the way, she was really helpful and understanding and also answered any questions i had to help me through the process, many thanks to chloe it was an absolute pleasure having your help, your a star 🌟 …
Hi Johnny, many thanks for the feedback, enjoy your first Christmas in the apartment and have a Great New Year!
5/5
THE BEST. Me and my Fiancé will be completing on the Tuesday coming, they have been amazing, made our first buy so easy. Had a few issues with the solicitors but they were brilliant to deal with even though we were stressed!! Massive shoutout to Kieran and Heidi! Thank you for everything you’ve done for us! Xxxxxx
Thank you for the comment. We value your feedback and we are so pleased you have had a great overall experience. Good luck in your new home. Kind regards, Charlotte.
5/5
From my start of looking for a rental property the team at clevedon reads rains Estate agents helped me no end and the process of reference checks was simple and quick the whole time they kept in contact and helped me at every stage, the team are friendly and supportive and I would recommend going through rhem in finding your next rental home. I'm now settled in my new home in 2 weeks from start to finish I'm happy and looking forward to my new start.. thank you team clevedon
Great to hear you are settled in your new home and you found the process quick and easy, thank you for the feedback. Craig
5/5
I cannot fault any of the staff at Reeds Rains. Absolutely everyone I dealt with whilst selling my property were more than helpful. Everyone kept me updated and were professional at all times. I would highly recommend them.
Thank you so much for your feedback and the 5 star rating, my team will be pleased, Kind Regards Charlotte
5/5
All the staff at Reeds Rains have been very helpful to my husband and myself from Day 1. They are friendly at all times and Matt in particular has gone out of his way. We are delighted with the outcome. Ann
Hi Ann, many thanks for the feedback, Matt was delighted he secured the home for you, hope to give you the keys as soon as possible. Craig
5/5
Hi. I rented from Reeds Rains after moving here from Bristol 10 years ago. I have now bought the house I had been renting. I found the Lettings team extremely professional and curtious when carrying out their routine property visits. When I was in a position to purchase they were extremely helpful and the whole process ran like clockwork.
Hi David, really appreciate the feedback, pleased to hear everything has run smoothly for you and wish you all the best for the future in YOUR home.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Reeds Rains CEMB, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reeds Rains CEMB and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2021, 2022.
EA Masters by year, 2021 to 20222022 2 Gold across two branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
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Clevedon (5 The Triangle) has the most, with 2,268 reviews rated 3.8 out of 5, followed by Portishead (58 High Street) with 2,077.
The four Reeds Rains CEMB offices, by town:
Yes. In The Trusted Agent 2026 awards, Clevedon won Gold. At EA Masters 2022 its branches won 2 Gold awards. The group and its branches have also won 1 other industry award since 2021.