Trusted Agent profile
★★★★★
2,828 reviews across 4 offices and 4 platforms
Reeds Rains CEMB has four offices, in Clevedon (two offices) and Portishead (two offices). Together they have 2,828 reviews on four platforms, rated 4.0 out of 5 overall.
757
Reviews on Google
All 4 offices
4
Reviews on Facebook
All 4 offices
1
Reviews on Yell
All 4 offices
2,066
Reviews on Trustpilot
Business-wide
Reeds Rains CEMB's four offices, most reviewed first. Each has its own page.
Showing 757 reviews on Google only. Show every review
5/5
GoogleAlways had a positive experience as a long term tenant in Reeds Rains properties, exemplified by Kieran going out of his way to help one evening last week when I locked myself out.
Thank you for the feedback Rogan
5/5
GoogleI have used Reeds Rains Estate Agents Portishead, for many years. I have always found them to be very helpful, friendly, and trustworthy. They have always done a first class job for me and my tenants, and I would not hesitate to recommend them to friends and family.
Thank you very much for your kind review Alison - It’s been a pleasure to assist with all your lettings needs, and we look forward to continue doing so! Regards, The Reeds Rains Team
5/5
GoogleExcellent Sales service from Reed Rains. Accurate valuation of property and Kieran managed our expectations well of the realistic selling price we could expect. Great communication through the whole process, regular updates and telephone check-ins and email communication through each stage of the process. Well done Kieran, Matt and the whole team on a great job.
Hi Sara, thank you very much for your kind review - We’re delighted to have achieved a sale on the apartment. Looking forward to seeing the sale through for you. Regards, Kieran and Matt.
5/5
GoogleRating only, no written review.
Many thanks for the 5 star review!
5/5
GoogleRating only, no written review.
Thanks Paul for taking the time to leave us a 5 star rating Regards Charlotte
1/5
GoogleRating only, no written review.
Hi Andrew. We have tried to find you on our database however there is no record of you on our system. We’d love to know more about your experience with Reeds Rains so please do contact us on 01275 872238. Regards, Craig.
5/5
GoogleRating only, no written review.
Many thanks for the 5 star review, the Lettings Team wish you all the best in your new home.
2/5
GoogleVery helpful
Hi Elaine, Thankyou for your comment that we were very helpful. If there is anything else you feel we could be doing to improve your star rating of us, please contact us directly on 01275 872238. Regards, Craig.
5/5
GoogleExcellent service from friendly staff. Perfect communication keeping me fully updated, would definitely use again.
From instruction to completion in 3 months, delighted the process went so smoothly, I know the buyer is over the moon and can't wait to move into the bungalow. Your feedback is much appreciated.
5/5
GoogleI have found the staff at Reeds Rains in Clevedon to all be friendly, helpful and professional.
Many thanks for the feedback, best wishes in the new home, have a great Christmas!
5/5
Google. Would highly recommend Reed Rains and especially Heidi who kept us informed of the sale at all stages, excellent service
Thank you for your kind review Jo and the 5 stars, Heidi will be pleased. Regards Charlotte
5/5
GoogleHaving never moved into my own flat it was great to have chloe help me every step of the way, she was really helpful and understanding and also answered any questions i had to help me through the process, many thanks to chloe it was an absolute pleasure having your help, your a star 🌟 …
Hi Johnny, many thanks for the feedback, enjoy your first Christmas in the apartment and have a Great New Year!
5/5
GoogleExcellent service from Craig, Heidi and the Clevedon team. Kept us informed throughout the sale. Would 100% recommend.
Many thanks for the positive feedback, you know where we are if you ever need us again. Thanks again Craig.
5/5
GoogleHeidi and Brooke from clevedon Reeds Rains. Have been absolutely fantastic. Very professional but have gone above and beyond to make this experience a great one for me as a first time buyer. 😊 …
Congratulations on buying your first home, delighted Heidi and Brooke made it such a smooth move, sure they will be there for the house warming!
5/5
GoogleExcellent experience with Reeds Rains. Very thorough with regards to Maintenance and step any step assistance with tenancy. Highly recommend.
Hi Matt, pleased to hear about your experience with finding a home to rent, best wishes in your new home. Thanks again Kelly
5/5
GoogleVery professional and efficient service from Craig, Heidi, Brooke and all the team at Reeds Rains while dealing with my property sale over the last 6 months.
Thank you for taking the time to provide us with feedback, if your ever in Clevedon feel free to pop in for a coffee!
4/5
GoogleExcellent work from the whole team at RR Clevedon, they got my house sale over the line in tricky times (Q1 & 2 2023). Honest and straight talking, couldn't sing their praises more.
Congratulations! The whole team wish you all the best with your new venture, we really appreciate the feedback.
4/5
GoogleA few slight minor issues at the property that were easily rectified swiftly by the team at the Clevedon branch which is reflected in the 4 star as opposed to 5. Tina, Kelly, Heidi and Amy have been super helpful, friendly throughout the whole process from viewing right through to after moving in.
I hope you have settled into your new home, thank you for taking the time to leave my team a review and I am glad my team sorted out the issues swiftly for you. Kind Regards Charlotte
5/5
GoogleSpecial mentions to Brooke, Heidi & Tina - from an offer accepted to completion we got the house sold in 10 weeks. Great work thanks all
Thanks Adam for the 5 star review, we are delighted that we got your house exchanged within 10 weeks Regards Charlotte
5/5
GoogleVery pleased with everyone at Reed rains clevedon sold my cottage on the first viewing Absolutely delighted with the response and keeping us informed about the process I would have no problem with Reed rains clevedon branch services again Really helpful in every way Many thanks Tony and lyn Cartledge
Thank you so much for your feedback and for choosing Reeds Rains to sell your lovely cottage Kind Regards Charlotte
5/5
GoogleThe Team, especially Brooke and Heidi have been excellent helping me move to the area; firstly providing me with a range of places to view and then keeping me updated throughout. They are such positive individuals who get the job done, thank you!
Many thanks for the positive feedback, I hope you enjoy your new home and you know where we are if we can help you in the future . Thanks again Charlotte.
5/5
GoogleHeidi from the Clevedon Branch was superb throughout. She kept us regularly updated and provided sound, timely advice. I found her approachable, friendly and knowledgable. She was particularly impressive in dealing with a number of challenges on the day of completion. Thank you Heidi (and Brooke).
We really appreciate the feedback and wish the family well in the new home, thanks again for the positive comments.
5/5
GoogleCan't praise those guys enough. Such friendly, understanding and helpfull team like in Reeds Rains Clevedon lettings office is really hard to find nowadays. Perfect experience and definatelly our first choice for all property needs.
Hi Jacek, many thanks for the kind words, hope you and the new family member will be happy in your new home! Kelly Lettings Manager
5/5
GoogleI’d like to extend our immense gratitude to all at Reeds Rains Portishead and Clevedon for being such a pleasure to deal with during our tenancy. Special mention to Kelly for dealing with property maintenance issues with such efficiency and professionalism.
Thank you Alex for your feedback, Kelly will be pleased when she reads this review and good luck in your new home
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Reeds Rains CEMB, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reeds Rains CEMB and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2021, 2022.
EA Masters by year, 2021 to 20222022 2 Gold across two branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
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Clevedon (5 The Triangle) has the most, with 2,268 reviews rated 3.8 out of 5, followed by Portishead (58 High Street) with 2,077.
The four Reeds Rains CEMB offices, by town:
Yes. In The Trusted Agent 2026 awards, Clevedon won Gold. At EA Masters 2022 its branches won 2 Gold awards. The group and its branches have also won 1 other industry award since 2021.
