Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotVery good experience
Very good experience with Redbrik, they sold my house quite quickly and vetted the viewers situation s as much as they could. They were very proactive in looking for properties for me to view, and the viewing team were always helpful, knowledgeable and charming. Having the sales progression team was a big plus, they really kept their eyes on the ball. All the staff were pleasant, polite and helpful, thank you.
Consumer · 14 February 2025 · Redbrik Sheffield
Agent replied · 15 November 2025
Thank you so much for the 5* review!
★★★★★ 5/5
TrustpilotThese guys know what they're doing.
These guys know what they're doing.. they think ahead, anticipate potential problems & delays and fix them..
Pleasure working with these people.. nothing too much trouble..
No hesitation in recommending this great team of people..
Ian · 13 February 2025 · Redbrik Sheffield
Agent replied · 4 October 2026
Thanks so much for the fantastic review Ian!
★★★★★ 1/5
TrustpilotLandLords!!!! Be Aware and Avoid these Estate Agents
There is no Zero star option to select or we would have given that. We are a very unfortunate landlords not with 1, 2 but 3 properties managed by them. If you want to mess up your health and well being get Redbrik onboard as they are totally incompetant to manage your properties. There is no communication with in the same building forget about other Redbrik branches. They were managing our properties for last 3 years but they have seriously/drastically gone down in their service. The worst ever experience we had with them, We are in a process of getting all our properties back from them, only one to go (fingers corssed). However, the experience and frustration we had with them was shocking and very disturbing. They declare themsevles as a premium estate agent, where there is a seriousl lack of professionalism, no phone manners, fail to understand their customers and poor knowledge of assets that they are managing. They have gone down the hill since the very good know people/staff has left the business. We could have written a very specific detailed experience but , we bet that this editor wouldn't take enough charaters. We hope that this is enough for others to understand and deter themselves in falling into their trap. Just to remind you we were brought up to this point, writing this review base of our years of experience with them. One last advise, even after reading this review you want to go with them then please carefully read their terms of business, they are very strict as once you sign them and 14 days passed you are locked in their trap and will cost you fortune to come out of it.
Thanks and Regards,
A very unfortunate and a very happy customer of Redbrik :-(
MUZAMMIL · 12 February 2025 · Redbrik Sheffield
Agent replied · 6 July 2023
Dear Mr. Khan,
We’re very sorry to hear that you feel this way and appreciate you taking the time to share your feedback. We take all concerns seriously and always strive to provide the highest level of service to our landlords.
Having managed your properties for over three years, this is the first time we have been made aware of your dissatisfaction with our service. Throughout this time, your dedicated Asset Manager - who has been your main point of contact for the past two and a half years - has worked hard to provide professional, responsive, and clear guidance to ensure your properties remain compliant and well-managed. We’re surprised by your comments regarding communication, as our records indicate regular and timely correspondence both via phone and email. In fact, today alone, your Asset Manager has received and responded to 11 separate emails from you, highlighting their commitment to being available and supportive.
Regarding your mention of our contract terms, we want to clarify that, as is standard industry practice, landlords who enter into a tenancy agreement through Redbrik remain liable for management fees for the duration of the tenancy should they choose to switch agents. This is not intended as a ‘trap’ but rather ensures continuity of service for tenants and landlords alike. These terms are clearly outlined from the outset.
We’re genuinely sorry that you feel your experience has been negative, and we would really like the opportunity to discuss your concerns further. Our Lettings Director would be happy to meet with you to better understand your frustrations and explore whether there’s anything we can do to improve your experience. Please do get in touch if you’d be open to a conversation.
Warm regards,
Redbrik.
★★★★★ 5/5
GoogleJess and her team @ Redbrik have been excellent from start to finish. The service provided using the 'secure move' scheme implemented by Redbrik was great. Communication from Jess quick and accurate, always extremely helpful :)
James · 5 February 2025 · Redbrik Chesterfield
Agent replied · 27 January 2025
Thanks for the great review James!
★★★★★ 5/5
GoogleThe sale of our property and the purchase of our new home has gone very smoothly so far, Tammy in the Crystal Peaks office has been very helpful and is a very polite and cheerful person.
Gordon · 5 February 2025 · Redbrik Crystal Peaks
Agent replied · 28 February 2025
Thanks so much for your 5* review Gordon!
★★★★★ 5/5
GoogleVery impressed with this company , from start to finish professional , driven , informative, I’ve used quite a few estate agents but feel Redbrick give that extra that others don’t , lucie Appleton needs recognition for all the way in this procedure she has kept us informed and calm ,thank you lucie , I would definitely recommend 100%
Vincent · 5 February 2025 · Redbrik Crystal Peaks
Agent replied · 31 January 2025
Thanks for your fantastic review Vincent! We'll pass your kind words onto Lucie.
★★★★★ 5/5
GoogleUp to now my experience of Redbrik estate agents crystal peaks branch has been a very good one with polite professional staff throughout, I’ve been looked after by Tammy Kelly that’s kept me informed every step of the way to me getting a sale on our property, I shall be recommending their services to anyone wanting to sell or buy
Steven · 5 February 2025 · Redbrik Crystal Peaks
Agent replied · 30 January 2025
It's great to hear what a positive experience you're having with us Steven. Thank you for taking the time to leave us a review!
★★★★★ 5/5
GoogleGemma Hynes has been super helpful and updated me at every stage for the sale of my house which was very much appreciated. She moved things along as quickly as she could and was very professional. Thank you to Kathryn who also handled the viewings very well.
Kerishni · 5 February 2025 · Redbrik Crystal Peaks
Agent replied · 15 January 2025
What lovely feedback - thank you Kerishni!
★★★★★ 5/5
GoogleWe have dealt with a few Estate agents and Redbrik are by far the best we have had, they were very responsive, always reassuring and very professional throughout the sales process, I have recommended them to a work colleague who has experienced the same service and who exchanges this week
Russell · 5 February 2025 · Redbrik Crystal Peaks
Agent replied · 13 January 2025
Thanks so much for taking the time to leave us a 5* review Russell!
★★★★★ 5/5
GoogleAmazing from start to finish x Highly reccommend to anyone on the move x
Lisa · 5 February 2025 · Redbrik Crystal Peaks
Agent replied · 8 January 2025
Thanks so much Lisa!
★★★★★ 5/5
GoogleHolly and Emma were super-helpful throughout our process. Big thanks to the both of them and RedBrik.
Simon · 5 February 2025 · Redbrik Sheffield
Agent replied · 22 January 2025
Thanks so much for the 5* review Simon!
★★★★★ 2/5
TrustpilotBeen to a few viewings now with Redbrik…
Been to a few viewings now with Redbrik in Chesterfield area and have always been mislead with the photos and descriptions of properties. Some of which are out right lies. Using distorted camera lenses to make gardens and rooms look bigger, not photographing rough parts of a house and hugely inflating parkable areas!! Really annoying as it wastes mine, theirs and the vendors time! Rather than being excited when you arrive you have an instant sense of disappointment, not a good way to encourage someone to buy!!Also keep sending me emails with completely irrelevant properties despite replying numerous times asking them to stop and only send me properties with my specification!Some nice polite staff though.
Stump · 24 January 2025 · Redbrik Sheffield
Agent replied · 6 February 2025
Hi,Thank you for taking the time to leave your feedback. We're disappointed to read your comments, as we always aim to provide accurate property details while showcasing homes in their best light. Please email us at marketing@redbrik.co.uk with more information about the property listings and your concerns so that we can look into this further. We should then be able to locate you on our system and update your property/communication preferences accordingly.We're pleased that you've had a positive experience with our team - we think they're fab!Best wishes,Redbrik.
★★★★★ 2/5
TrustpilotBeen to a few viewings now with Redbrik…
Been to a few viewings now with Redbrik in Chesterfield area and have always been mislead with the photos and descriptions of properties. Some of which are out right lies. Using distorted camera lenses to make gardens and rooms look bigger, not photographing rough parts of a house and hugely inflating parkable areas!!
Really annoying as it wastes mine, theirs and the vendors time! Rather than being excited when you arrive you have an instant sense of disappointment, not a good way to encourage someone to buy!!
Also keep sending me emails with completely irrelevant properties despite replying numerous times asking them to stop and only send me properties with my specification!
Some nice polite staff though.
Stump · 24 January 2025 · Redbrik Sheffield
Agent replied · 6 July 2023
Hi,
Thank you for taking the time to leave your feedback. We're disappointed to read your comments, as we always aim to provide accurate property details while showcasing homes in their best light. Please email us at marketing@redbrik.co.uk with more information about the property listings and your concerns so that we can look into this further. We should then be able to locate you on our system and update your property/communication preferences accordingly.
We're pleased that you've had a positive experience with our team - we think they're fab!
Best wishes,
Redbrik.
★★★★★ 1/5
TrustpilotAbsolutely useless.
Absolutely useless.
When we rented with these we nearly backed out (wish we did now) because getting a response to an email took so long, questions not being acknowledged etc.
Ended up with a dodgy landlord but that’s a different story.
But when leaving the property this has also been a nightmare.
Was asked to drop the keys off at their Sheffield branch on 21st December, drove all the way down there to be told they were not expecting me and they could not take them, even though I showed the email from one of their staff members saying to drop them off on the 21st
Also with our deposit we have had no communication at all and we have chased them up several times now and not getting any response. We moved out over a month ago!
B.Morris · 15 January 2025 · Redbrik Sheffield
Agent replied · 6 July 2023
Dear Mr. Morris,
Thank you for taking the time to share your feedback. At Redbrik, providing a positive experience for tenants is very important to us, so it’s disappointing to learn that your experience fell short of expectations.
Regarding your concerns, we want to clarify a few points. We understand that you chose to vacate the property before the official tenancy end date. While this is your decision, it does mean you remain liable for the rent, bills, and the overall safety of the property until either the tenancy officially concludes or a replacement tenant is secured. When you visited our Sheffield office on 21 December to return the keys, our team explained that retaining a set of keys to ensure access to the property would be in your best interests, especially as we were preparing to close for the Christmas period. We apologise for any confusion caused by the email exchange beforehand.
In terms of your deposit, because our agreement with the landlord is on a ‘Let Only’ basis, the responsibility for the deposit return lies with the landlord. While we’ve contacted the landlord on your behalf to encourage the deposit’s return, we are limited in how much we can influence this process. We recommend reaching out directly to your landlord or your deposit protection scheme for further updates. We will, of course, update you if we hear more.
While we’re unable to investigate specific concerns from your move-in process due to changes in our team since then, we’re sorry to hear you felt responses were delayed.
If you’d like to discuss your concerns further, please don’t hesitate to contact the Lettings team, who will help however they can.
Best wishes,
Redbrik.
★★★★★ 5/5
TrustpilotI contacted redbrick on the advice of a…
I contacted redbrick on the advice of a friend and from that point everthing went smooth I was contacted at every stage of the sale can't fault tjem
John · 7 January 2025 · Redbrik Sheffield
Agent replied · 26 February 2025
Thanks for your 5* review John!
★★★★★ 5/5
GoogleRating only, no written review.
Sue · 6 January 2025 · Redbrik Chesterfield
Agent replied · 9 December 2024
Thanks for the 5* review Sue!
★★★★★ 5/5
GoogleRedbrik were friendly, efficient and extremely thorough. Highly recommended
Miles · 6 January 2025 · Redbrik Sheffield
Agent replied · 7 March 2025
Thanks for the 5* review Miles!
★★★★★ 5/5
GoogleThe team at Redbrik were absolutely amazing, we completed in seven weeks and this was thanks to amazing solicitors and estate agents. We had a courtesy call from Redbrik informing us of a house that had become available to buy and we are now homeowners of that home. Could not have asked for more from them, huge shoutout to Milly, you’ve been absolutely amazing!
Jack · 21 December 2024 · Redbrik New Homes
Agent replied · 28 December 2024
Thanks for your fantastic review Jack!
★★★★★ 5/5
GoogleWe recently sold our property on Poppy Crescent in Chesterfield with Jess and the team who were phenomenal throughout the entire process. Professional and efficient with very high levels of customer service.
In addition to this the security that their Secure Move offering brings was a huge selling point and one that we cannot recommend enough.
Without a doubt worth the slight premium compared to other agents in the same market. We would use them again in heartbeat.
Matthew · 21 December 2024 · Redbrik New Homes
Agent replied · 28 December 2024
Thank you for your fantastic review Matthew!
★★★★★ 5/5
Trustpilot10/10
After losing our dad unexpectedly, me and my family found ourselves in a position where we had to sell the family home. We approached RedBrik Sheffield after multiple recommendations, and they were perfect for the job. They were kind, considerate and professional throughout. The team, especially Clayton and Lucie, made the process much easier than it could have been. They also have streamlined services meaning there is less for you as the seller to coordinate yourself. If you want a smooth process with a friendly and reliable team, then go with RedBrik!
Rebecca · 17 December 2024 · Redbrik Sheffield
Agent replied · 26 February 2025
Thank you for your kind words, Rebecca. We're so pleased that we helped to make a difficult time a little easier.
★★★★★ 5/5
GoogleRating only, no written review.
Sue · 14 December 2024 · Redbrik New Homes
Agent replied · 28 December 2024
Thanks for the 5* review Sue!
★★★★★ 5/5
GoogleWe purchased a house through Redbrik. From start to finish, it was really really easy and straightforward. Andrew Sedgwick was our case worker. He kept us informed every step of the way, he was a real human who understands that buying a house can be stressful and managed to take the stress away because I always knew he was totally on it. The app is brilliant and shows all the progress and remaining stages. I can't thank them enough, especially Andrew, they have all been absolutely wonderful.
Laura · 14 December 2024 · Redbrik New Homes
Agent replied · 28 December 2024
Thanks for your 5* review Laura! We're so pleased to hear about your positive experience with Andrew and the rest of the Redbrik team.
★★★★★ 5/5
TrustpilotMany thanks to Jen and Louise who held…
Many thanks to Jen and Louise who held my hand throughout. They were always there if I needed them.I can't thank them enough for their support during the sale of my property. I highly recommend them.Thank you sooo much.
Rosalind · 10 December 2024 · Redbrik New Homes
Agent replied · 28 December 2024
Thanks so much for your lovely review Rosalind!
★★★★★ 5/5
TrustpilotMany thanks to Jen and Louise who held…
Many thanks to Jen and Louise who held my hand throughout. They were always there if I needed them.I can't thank them enough for their support during the sale of my property.
I highly recommend them.
Thank you sooo much.
Rosalind · 10 December 2024 · Redbrik Sheffield
Agent replied · 10 December 2024
Thanks so much for your lovely review Rosalind!
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