Purple Frog Property estate agents in Birmingham, Bristol and Nottingham

Hi Lily Sorry to hear that you were given incorrect information by one of the team, especially as this has put you out of pocket. I work in the Purple Frog head office, so I'm keen to find out more about what went wrong. Please could you drop me an email at james.mason@purplefrogproperty.com? Or you can speak to me in person on 0121 796 0041. I am extremely keen to get to the bottom of this issue. I look forward to hearing from you. Best regards, James Mason

UPDATE: HI Tom, thank you for also emailing me about the issues you had with the dishwasher and having to wait in for the contractor. It's great to hear that everything is getting sorted - sorry that it took a little while to get there. Also, sorry that it came across that we were blaming you for the dishwasher. That was not our intention, sorry that it came across like that. Your help in bringing these issues to our attention has been invaluable and thanks for giving us the opportunity to set things right. I've sent you a personal email, too. Hi Tom, sorry that I've not replied here on Google, although I understand that the Branch got in touch the day that you posted the review. Did they manage to solve the issue for you? If there's anything else that's outstanding and needs to be sorted, or you want to discuss the problems you've been experiencing, please could you drop me a line on 0121 796 0041 or email me on james.mason@purplefrogproperty.com? Best regards, James

Hi Paul, thanks for your review of the Bristol team. We're really proud to be working with you. I've passed your comments over to Alex, so he can share them with the gang in Bristol. Thanks, Patrick.

Hi Jordan, sorry to hear that you're having problems with the property that you rent from us.I'm very keen to find out what the problem is with your accommodation, so our Nottingham team can get it sorted for you. I can't find you listed on our tenant database, though. Please could you get in touch with me at james.mason@purplefrogproperty.com or call me on 0121 796 0041 so I can find out what the specific issues you're experiencing are and we can set them right? I look forward to hearing from you. Best regards, James.

Hi Kevin, Thanks for your review and your kind words about the team. Thanks Patrick

Thanks DayBlinds UK, we really appreciate your feedback! Thanks, Patrick.

Hi Daz, thanks for posting your review of the Nottingham team. It's really heartening to hear that we've been able to help you out! Thanks, Patrick

Hi Paul, thanks for your great comments about how the Nottingham team manage your properties. I will make sure that Gemma knows you've said lovely things about her! Thanks Patrick

Hi Lam Giang Thank you for your review - I'm delighted that you found Karina to be such a great representative for the company and that she went the extra mile to ensure you found the right student house. Thanks again Patrick

Hi Wendy, sorry to see that we only rate a 2-star rating. I've tried to find you on our database, but there's no one with your name listed. It's really important that I find out some more about the issue you've had, so the team can set it right. Please could you drop me an email at james.mason@purplefrogproperty.com with more details, so I can see where we've let you down? I look forward to hearing from you. James Mason

Hi Harish, sorry to see that we only get one star. Please could you drop me a line at james.mason@purplefrogproperty.com or give me a call on 0121 796 0041 and I will help sort out whatever problem you're experiencing with our service. I look forward to hearing from you. James

Hi Navneet, thanks for leaving your 5-star rating. It's great to see that you've enjoyed using our service. Thanks, Patrick.

Hi Enzo, thanks for rating us four stars. It would be good to hear what we could improve to gain that fifth star! If you fancy giving us some feedback, please feel free to drop me a line at james.mason@purplefrogproperty.com or you can call my direct line on 0121 796 0041. All the best, James

Hi Sophia, thanks for your review of the Selly Oak team. It's great that you found the team so helpful and friendly! Thanks, Patrick

Hi Peter Sorry to hear that you've been having problems with us. I'm a little confused, though. Looking at our tenant database, you viewed some properties with us in 2013, but have never been a tenant with us. I have also checked our client database, but can't see you listed as a landlord. Are you reviewing us on behalf of a friend or partner? If so, please could you arrange for them to contact me directly, so I can get to the bottom of this, on their behalf? My email address is james.mason@purplefrogproperty.com and my direct line is 0121 796 0041. I see that you work for the university, so if you are relaying information from a student who is having problems, I emphasise the importance that they contact me themselves, so we can get any problems sorted quickly. Thank you for your cooperation, and I look forward to getting any issues sorted, as quickly as possible. Best regards James Mason

Hi Markell Wallace, thanks for posting your review. It's great to hear that you enjoyed your viewing. I have let Akash know that you found him to be so helpful. Thanks, Patrick.

Hi Samuel, thanks for your feedback about the team. I've let Akash know that you found him particularly charismatic to deal with! Thanks, Patrick.

Dear barragehat *Please note, I have also posted this reply on the other review site you posted it on* Sorry to hear that you are disappointed by the service you have received from us. I've checked the maintenance logs for the property and can't see any reports that were open for two months. Please could you send me some more details, so I can investigate further? Please could you forward me some of the emails you've sent to the deposits team about the issues you've been experiencing? Looking at your deposit return, it looks like we are waiting for information from you so we can process this. We do make it clear that tenants need to provide several pieces of information, including bills and council tax information before we can return your deposit. Are you referring to the automatic emails that we send to tenants before the end of their tenancies that explain the moving out and deposit returns process? I can see from the database that we sent you three in total, on 23/06/2017, 26/06/2017 and 06/07/2017. These emails are sent out via the database and are sent to all tenants. The emails contain information that you need to know about moving out day and what information you need to supply, so we can return your deposit. If you feel that the emails miss some important information, please could you let me know. They are meant to help you understand the end of tenancy process. If they aren't doing this, then your feedback is greatly appreciated. In terms of the reviews, we do actively ask students and landlords to send us feedback. The reviews cover all sorts of experiences that our tenants have with us - good and bad, and for all different parts of our service. One of the reasons that we use TrustPilot is that we want to be upfront with people. we're one of the only student letting agents in Selly Oak to use this service. Certainly, sometime we get things wrong, but the reviews should hopefully also show that we take all feedback very seriously and if we've made a mistake, we do try and make it right Please could you drop me an email with the details of the maintenance issue, as well as the deposit queries you have? Also, any feedback on the automated emails that we send at the end of the tenancy, is gratefully received. My email address is james.mason@purplefrogproperty.com. I look forward to hearing from you. Best regards James Mason

Hi Shan, thanks for your feedback. It's really super to hear that you found your experience of finding student accommodation to be so easy. I've let Akash know that you mentioned him specifically in your review. Thanks again, Patrick.

Hi Anwar thanks for leaving your rating, it's good to see you received 50-star service from the team. Thanks, Patrick.

Hi Uchenna, thanks for leaving your feedback. It's really encouraging to hear that you found the team so helpful. Thanks, Patrick.