5/5
GooglePoppy did a great job in showing us the houses, answering our questions and getting us the house we wanted. Made house hunting very easy, although the office had doubled booked us. Despite this, we are so happy with the house!
Trusted Agent profile · West Midlands and Nottinghamshire
Verified
Purple Frog Property estate agents in Birmingham, Bristol and Nottingham
★★★★★
1,764 reviews across 3 offices and 1 platform
Purple Frog Property has three offices, in Birmingham, Bristol and Nottingham (West Midlands and Nottinghamshire). Together they have 1,764 reviews on 1 platform, rated 4.0 out of 5 overall.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
Purple Frog Property's three offices, most reviewed first. Each has its own page.
- Purple Frog Property Birmingham189 Dawlish Road, B29 7AW762 reviews · 762 on Google (4.4)5 in the last 90 days
- Purple Frog Property Bristol134 Whiteladies Road, BS8 2RS538 reviews · 538 on Google (3.7)0 in the last 90 days
- Purple Frog Property Nottingham363 Derby Road, Lenton, NG7 2DZ466 reviews · 466 on Google (3.7)54 in the last 90 days
Reviews on Google
Showing 1,764 reviews on Google only. Show every review
Google5/5
GoogleWent on a variety of different viewings with Emily from Purple Frog. She was extremely informative, helpful and gave great advice. Its very refreshing to have an honest yet professional individual who isn't there just to sell dreams but rather match you up with a house tailored to you. Thank you Emily!
5/5
GooglePurple Frog has been really good and has understood that we've got no idea how to rent a house. Emily has been a such a star; we're first years trying to find a house for next year and have really appreciated the help. She's guided us through the process and answered any questions we've had.
Agent replied
Thank you for your review. All the best Patrick
5/5
GoogleThe entire experience was quick and simple, both Charlotte and Gem helped the gang and I find our perfect house in less than 2 days. Can't wait for next year and will definitely recommend you guys to friends. ❤️
Agent replied
Thanks for your feedback. All the best Patrick
5/5
GoogleMy friends and I had a lovely viewing with Purple Frog last week. It was a real shame we did not find the house we were looking for. However, the lady who showed us round, Charlotte, had all the time in the world for our questions and concerns. She was very personable and left a glimmering impression on us all. Thank you Charlotte for your time and to Purple Frog for arranging the viewing!
5/5
Googledecided to arrange house viewings with purple frog as I had heard of them before, and saw they had good reviews and wanted to go somewhere a lot better, as I had had many bad experiences in the past with other estate agents dealing with our student house. I spoke to Gemma on the phone who was very friendly, and very attentive about what exactly I wanted in a house. We met with a woman called Poppy who was an absolute delight. She answered all our questions, was very friendly yet professional and made the viewings very easy going and fun too. Will definitely be using purple frog in the future to deal with all student house contracts. Would definitely recommend to anyone in the future.
Agent replied
Hi Tyra Thank you for the lovely review - it's wonderful to hear that the Nottingham team was so helpful - and fun too! Thanks Patrick
5/5
GoogleYesterday we booked to go and see some properties to find a student house for next year and had an amazing experience. After initially only booking to view one property, I received a phone call a day or two before the viewing to explain that they had a few properties that suited what we were looking for and that they would be happy to show us around them too. Poppy, who works for Purple Frog, met us at the first property and showed us around, she was really helpful and was able to answer a lot of questions that related to both her experiences as a student and renting houses as well as about the properties themselves. It really helped that she is a student herself as she was able to give sound advice. She was extremely friendly and easy to chat to whilst still being professional. She made us feel confident about our decisions and made sure we were doing what's right for us which was so amazing and led us to securing our home for next year! The houses we viewed were all absolutely stunning, especially compared to other properties we had viewed with other companies and the reception we got from Poppy was far more welcoming and understanding of the financial position of a student than any other. As a company I feel the policies of Purple Frog are really flexible and the initial deposit was a far more manageable amount than what some other companies expected in order to initially secure the property as our own. The full deposit is also far less than other properties. All of the group that came yesterday were really impressed and happy with the experience and I have already recommended Purple Frog to fellow students.
Agent replied
Hi Sophie Thanks for your lovely feedback. I'm really pleased to hear that the houses you viewed were stunning. I'm also thrilled that the team were so helpful and welcoming. Thanks for choosing Purple Frog. Thanks Patrick
4/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Agent replied
Hi Krjur Sorry to see we only rate one star. I've tried to find you on our customer database, but you don't seem to appear. Please could you email me at james.mason@purplefrogproperty.com? This is so I can find out what we've done wrong and see if we can set it right. I'm concerned that, without knowing more, we won't be able to help fix whatever's happened. I look forward to hearing from you. James Mason james.mason@purplefrogproperty.com
1/5
GoogleRating only, no written review.
Agent replied
Hi George Sorry to see that we only warrant a 1-star rating. Please would you drop me an email at james.mason@purplefrogproperty.com so I can find out what's gone wrong and see how we can set it right?
3/5
GoogleRating only, no written review.
Agent replied
Hi Muhammed Thanks for the rating. Looking at our tenant database, I can see you were a tenant with us from Aug 2015 until June 2016. Please can I check if you're rating us for a recent interaction or if this is for your previous tenancy? Please could you drop me an email at james.mason@purplefrogproperty.com, so I can find out some more information? I look forward to hearing from you. Best regards James Mason
1/5
GoogleRating only, no written review.
Agent replied
Hi Ben You seem to have left two ratings, using two different accounts, as well as a rating for a different site. Sorry to see that you're so upset with us that you have to post multiple ratings. Please could you email me at james.mason@purplefrogproperty.com, so I can find out what the problem is? I look forward to hearing from you. Kind regards James Mason james.mason@purplefrogproperty.com
3/5
GoogleDoes the job. A bit unprofessional with viewings.
1/5
GooglePurple frog was the worst letting agency I have ever come across. We had pre-agreed terms prior to moving into our property. Upon moving in, none of the agreements were met. After constant contacting purple frog to deal with this they either “forgot” or they didn’t bother taking it further. The situation got so bad that I went to the local council to speak to someone who deals with property and landlord issues. I was then advise that myself and my two housemates were able to walk from the contract. To which I then told purple frog and the staff member I dealt with that day tried Feeding me loads of excuses. After all that easy sorted... months later. We then moved out of the property and changed letting agencies. We then struggled to get back out DEPOSIT at the the nd of the term, taking 4 months, which left myself and myhosue mates barely making rent for the new house. After them trying to charge us for issues that the house had prior to moving in, telling us the landlord agreed to that. We then contacted the landlord ourselves and he denied this and gave us a verbal confirmation which we then recorded. Once we threatened legal action and gave them the recording we finally got the money back. DONT EVER USE PURPLE FROG. The local policeman walked into our house alongside his colleague and left feeling bad as they said themselves it was “the worst house we have ever seen”
Agent replied
Dear Ashley, Sorry to hear about your experiences when you rented with us last year. As you have posted this review in several different forums, please see my response to you on TrustPilot: https://www.trustpilot.com/reviews/5a1c31c604017d03f4c40818. If you would like to discuss your experience further, please feel free to contact me on james.mason@purplefrogproperty.com. Kind regards James Mason
1/5
GoogleAweful service from this company. Signed a contract with bills included decided not to inform us to till the week before we had to move in that we have to sort our own bill due to some nonsense with the landlord. Also need to employ staff to answer the phone who know what they are talking about and don't sound like there straight out of school.
Agent replied
Hi Brad Sorry to hear that you are't impressed with our service. The reason that your utilities contract had to be cancelled is because the landlord is selling the house and we will no longer be managing your tenancy. As your utilities contract was through us, that means we couldn't honour the contract you'd signed. This has been complicated because the sale is still being finalised. We are not involved in the sale, so this is something out of our control. Unfortunately, house purchases can be more complex than completing a Rubik's cube in the dark. I agree that we could have sorted the utilities a little bit sooner than we did and that the change is frustrating. We wouldn't have made the change unless it was necessary. That aside, we tried to cushion the imposition as much as possible. As well as refunding the money you'd paid for the utility agreement within 24 hours, we also contacted another supplier to sort out a new package for you within 1 hour of your conversation with our Ops team. I am confused as to your comments about speaking to someone 'straight out of school', as this issue was sorted with one of the senior members of our Ops team. You might have spoken to other members of the team, however their age should not be an issue. It seems a little unfair to judge people's competency and make assumptions about their ages, just because they are not fully appraised of your case. I understand that you have found the process of changing your utilities distressing. If you would like to discuss your experience in more detail, I am happy to do this with you. My email address is james.mason@purplefrogproperty.com. I look forward to speaking to you. Kind regards James Mason
1/5
GoogleAwful experience. They booked us in for viewings of student houses and even text to confirm them the day before. However, when we turned up to the viewing they had all been cancelled and we had not been contacted. Don't use these estate agents. We ended up going to Oakmans and were sorted out with viewings straight away. Far more reliable and professional than Purple Frog.
4/5
GoogleI am in my second year of renting a property with Purple Frog. Although they are sometimes slow to respond to emails for maintenance issues, they eventually *do* get round to them, and we have always had emails notifying us of maintenance reports and when contractors will arrive to tackle the issue. Several times contractors haven't actually turned up (the emails indicate the day provided is an 'estimate') but I find that this is a better situation than the reverse (in which contractors turn up out of the blue). Any urgent maintenance has also been tackled very quickly (such as when we had a pipe leaking), as they have a dedicated emergency number for when the office is closed. When they arrange viewings for the property (as they have been doing for the last couple of weeks as the property market heats up), they send a text and email around 24 hours in advance. Most of our viewings haven't actually showed up (a minor inconvenience) but this is likely beyond Purple Frog's control if nobody shows up. If you have to go to their office there is often more than one person there so you don't have to wait too long, and there are drinks and sweets on offer too!
Agent replied
Hi George Thanks for your review. It's great to hear that you've chosen to live with us for two years. Sorry that we're sometimes slow to get back to you about maintenance, but thank you for being so understanding. With regards to contractors not turning up, please can you let us know when that happens? With viewings and maintenance, we will always give you good notice that someone will be showing up (even if they don't always!). Glad you like the sweets! Thanks Patrick
4/5
GoogleI have found Akash and Purple Frog Property to be very professional and helpful in our companies search for rental opportunities across Birmingham. Viewings have been arranged and completed swiftly with little fuss and all information requested has been provided. I would highly recommend Purple Frog Property to anyone.
4/5
GoogleI booked some house viewings last week with Purple frog, and despite a technial issue leading to my viewings never being registered, Purple Frog were incredibly accommodating and prioritised my viewings for the following day. We were shown around by Tilly who was very friendly and informative. We managed to view three houses in one hour as the viewings were very organised and efficient. I'd highly recommend Purple Frog for students needing to find a house as the quality of housing is really good, as are the rent prices.
5/5
GooglePoppy was a great guide yesterday, she comprehensively showed us the houses and acted as a very efficient medium between us and the landlord. She knew a lot about the area and showed us around well. Would recommend her to any future tenants.
Agent replied · 27 August 2023
Thank you for your review. All the best Patrick
5/5
GoogleThe staff from Purple Frog were extremely helpful with helping us find a student house in Nottingham. They showed us 5 houses that corresponded to our requirements, and we’re always there to answer any queries we had very quickly. Poppy, who showed us the houses was extremely helpful, answering all our questions even after office hours.
5/5
GoogleVery helpful and friendly staff 👌🏽☺️ …
1/5
GoogleUPDATE- After much chasing, deposit was returned. AVOID AVOID AVOID Complete scam company, they take your money very fast. Impossible to deal with thereafter and do not return deposits. Horrendous experience and customer service. Do not use Purplefrog.
Agent replied
Dear Tash, Your review is totally unrepresentative of the service you have received. You and your housemates were advised on 4 separate occasions that you would need to supply proof that your utilities and council tax had been dealt with in order for your deposit to be returned. Our branch manager even visited your old property twice, after work in his own time to look for a letter from the council for you to help you to meet these obligations. Once we received the last document relating to council tax we sent your deposit statement to you within 5 working days. It is certainly not the fault of purple frog that you've not had your deposit returned sooner. Patrick
1/5
GoogleTries to fleece as much money as possible from every student tenant that leaves their property. They do not attempt to communicate reasonably to the tenants, only keep their complaints at a distance and ask for money at every opportunity possible. I think their business plan is to take all the money from students that they can get away with. My friend has been fully charged for an oven despite it being listed as broken on the inventory when they moved in. Wouldn’t be surprised if they charged the previous tenants for it. Throughout their tenancy, the boiler broke about 5 times. On each of the occasions, they just sent round some handyman (who knew nothing about plumbing/boilers to do some quick fix - it was never properly fixed). Honestly, do not walk through that purple door. Nothing but a business trying to make the best of people in a poor situation.
Agent replied · 30 July 2023
Dear Oliver Sorry to hear your friend had issues with their tenancy. I appreciate that you are being protective of them by posting this. Who doesn't want to help a friend? However, I feel I should say that, as you don't have direct experience of using Purple Frog, your review is inappropriate. You are making serious claims about the business without having direct knowledge of the events you are discussing. As you aren't a tenant, you would not have been included in any of the discussions between Purple Frog and the tenants, around the issues you detail above. In terms of your assertion that we ask for money at every opportunity, our fees and charges are clearly published on our website: https://www.purplefrogproperty.com/contact-us/fees-charges/. We do not hide any charges and are upfront about costs from the very start. Tenants' deposits are protected by a third party and we make sure that tenants are fully aware of their responsibilities when moving out (for instance: https://www.purplefrogproperty.com/students/howtokeepyourdeposit/). This includes being transparent about possible deductions that they may incur. This gives them opportunities to sort these issues before the end of their tenancy, thereby avoid the deduction. While I don't doubt that your friend feels there were problems during the tenancy, you yourself aren't aware of the full facts. After all, you did not see the inventory that we provided at the beginning of the tenancy and you don't know how or why the boiler was mended. We are always happy to receive feedback from people who have had genuine experiences of using our services. If we have made mistakes, we are more than happy to speak to your friend and see what the issue is. To this end, I'd strongly urge that your friend contacts me directly at james.mason@purplefrogproperty.com, so I can find out about the actual issues they have had and see if anything can be done to set the issues right. In the meantime, as it stands, your review is a bit spurious, and I urge you to remove it as it is not based on a personal experience. I look forward to hearing from your friend. My email address is james.mason@purplefrogproperty.com and my direct dial is 0121 796 0041. Kind regards James Mason
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Purple Frog Property
Which Purple Frog Property office has the most reviews?
Birmingham has the most, with 762 reviews rated 4.4 out of 5, followed by Bristol with 538.
Where are the Purple Frog Property offices?
The three Purple Frog Property offices, by town:
- Birmingham: 189 Dawlish Road, Birmingham, West Midlands, B29 7AW
- Bristol: 134 Whiteladies Road, Bristol, BS8 2RS
- Nottingham: 363 Derby Road, Lenton, Nottingham, Nottinghamshire, NG7 2DZ
