5/5
GoogleLovely People, Poppy helped us lot in finding our student home!
Agent replied
Thank you for your review. All the best Patrick
Trusted Agent profile · West Midlands and Nottinghamshire
Verified
Purple Frog Property estate agents in Birmingham, Bristol and Nottingham
★★★★★
1,764 reviews across 3 offices and 1 platform
Purple Frog Property has three offices, in Birmingham, Bristol and Nottingham (West Midlands and Nottinghamshire). Together they have 1,764 reviews on 1 platform, rated 4.0 out of 5 overall.
Our offices
Purple Frog Property's three offices, most reviewed first. Each has its own page.
- Purple Frog Property Birmingham189 Dawlish Road, B29 7AW762 reviews · 762 on Google (4.4)5 in the last 90 days
- Purple Frog Property Bristol134 Whiteladies Road, BS8 2RS538 reviews · 538 on Google (3.7)0 in the last 90 days
- Purple Frog Property Nottingham363 Derby Road, Lenton, NG7 2DZ466 reviews · 466 on Google (3.7)54 in the last 90 days
Reviews on Google
Showing 1,764 reviews on Google only. Show every review
Google5/5
GoogleEven though we didn’t find our house the experience of purple frog was great. Tara made a huge effort to understand what we wanted and made the experience of our house hunt enjoyable!
Agent replied
Thanks for your feedback. All the best Patrick
5/5
GoogleTilly was a great house guide! Enthusiastic and very informative.
5/5
GoogleHad a really good experience here the other day, sadly we didn't find a house for next year, but honestly had such a lovely viewing that it was a real shame. Firstly we arrived a little bit early so we rung the office to ask if there was anyway our viewing could be moved forward and the woman on the phone was very lovely about it and said she'd contact the letting agent who was managing our viewing. Although she was unable to attend earlier as she had other viewings the company were great and sent us a text explaining this rather than leaving us out in the cold and not letting us know. Then when Charlotte arrived it was a really lovely experience, she had a lot of knowledge and we had a great time with her, she even gave us a lift in her car. Likewise although the house that we saw was messy from the current tenants she didn't try to cover up the mess - unlike some agents we had been with - but explain to us that the tenants had already been charged for an industrial clean of the property at the end of their tenancy. So it was nice to have someone who acknowledged the property as it was and explain how it would be debt with. Likewise she wasn't at all pushy and really we had a lovely time with her. It's a shame that the properties she showed us just weren't for us as other than that it was actually a very pleasant experience. Thank you Charlotte and the rest of the team and if we're in need of a house for next year you'll be our first call :D
5/5
GoogleVery convenient to book for a house viewing with help from a lovely staff, Mimi who showed us many houses that we requested to see and also other houses that purple frog found similar to our interest.
Agent replied
Thanks for your feedback. All the best Patrick
4/5
GoogleI booked some house viewings last week with Purple frog, and despite a technial issue leading to my viewings never being registered, Purple Frog were incredibly accommodating and prioritised my viewings for the following day. We were shown around by Tilly who was very friendly and informative. We managed to view three houses in one hour as the viewings were very organised and efficient. I'd highly recommend Purple Frog for students needing to find a house as the quality of housing is really good, as are the rent prices.
5/5
GoogleViewing houses as first years is a daunting and confusing task when you have absolutely no idea what you're doing... however, purple frog made it as easy as possible and we found them extremely efficient and friendly. Poppy was in contact with us prior to the viewings and has been great at helping us afterwards with the million questions we have had. Arranging viewings was easy and although we haven't decided on a house yet Poppy has been amazingly helpful on giving us further advice and generally being there to help with everything! Originally we orgnaised to view one house but purple frog also arranged for us to view a number of others in the same day similar to what we are looking for and within our budget, which gave us more of an understanding about what we could get and where. This was extremely helpful and Poppy was very friendly and professional throughout the viewings. Although we are still looking I wouldn't hesitate to precede letting a house with purple frog.
Agent replied
Hi Cara Thank you so much for your feedback. Thank you for taking the time to write such a detailed review. It always makes me happy to read that the team have made finding your student home so easy. We understand that it can be a big, complicated thing to do, so I'm delighted that you found the team o helpful and easy to get along with. Thanks again Patrick
5/5
GoogleEmily was a real help showing us round the properties and answering all our questions, I was very pleased with Purple Frog.
Agent replied
Thank you for your review. All the best Patrick
5/5
GoogleTara showed us round a property in Dunkirk, gave us plenty of time to look around and decide and talked us through everything important. Very helpful and friendly
Agent replied
Thank you for your review. All the best Patrick
5/5
GoogleI had a viewing last week with Tilly, she has been helping us since with any questions we needed answering. Definitely recommending to my friends.
5/5
Googlelovely service, everything was sorted out really quick and Poppy, who showed us round the houses, was very helpful! I would definitely recommend!
Agent replied
Thank you for your review. All the best Patrick
5/5
GoogleHad house viewings with Tilly at the weekend and she was so helpful and friendly. We are still deciding on a property and Tilly has been answering any questions we have had. Thank you!
Agent replied
Thanks for your feedback. All the best Patrick
5/5
GoogleVery helpful staff all round, Gemma (letting manager) went out of her way to ensure we had viewings booked that suited our needs. The viewings themselves with Brad and Poppy were also excellent, swift and easy process, very happy!
5/5
GoogleTara was really helpful showing us around! She was really accommodating to all the questions we asked
5/5
GoogleTilly was great on our viewing, more like our friend. Flat viewed was nice and modern to. Thanks Tilly!
5/5
GoogleTilly was fantastic and went above and beyond our expected needs. I had an enjoyable time and my house views were brillant.
1/5
GoogleSuch a bad experience!!!!! They are absolutely shocking at handling seemingly easy tasks. We had a plumber sent out for a woodwork job, incredibly long delays in replying to our messages, and a seemingly 'we couldn't care less' attitude. They have also been awful at handling our deposits, continually claiming 'we have too many properties to deal with' which is NOT a good enough reason for slow service. They should have the staff to cope and not leave students out of pocket for weeks on end! Furthermore, they did our checkout inspection WITHOUT the inventory to hand. Incredibly unprofessional and also patronising. DO NOT RENT THROUGH PURPLEFROG!!!
Agent replied
Hi Alice Sorry to hear that you're not happy with the service you've received from us. Sorry also to hear that you found the team to be patronising. We aim to be transparent and helpful. It is unfortunate that this has come across in an unintended way. You should not have been told that our deposit timescales are connected to the number of tenancies we handle. Yes, we do deal with thousands of tenants. But we also make it clear that your deposit statement will be sent to you up to 28 days after the end of your tenancy. For us to be able to do this, tenants need to send proof that all of their utility bills for the tenancy are paid. We do make it plain that we won't be able to process your statement without this information. I can see that you were sent an email on 29/06/2017 to remind you about this. Looking at your tenancy, I can see that some bills proofs were sent to us on Thursday 26/07/2018. Unfortunately, these were not sufficient to show that the bills had been cleared, so we asked for them to be sent again with additional information. Once we have received your bill proof, we aim to get your deposit statement to you within five working days, so you are not waiting round any longer than you need to. Sorry to hear that the check out clerk forgot to bring your inventory. If there are any deductions that are incorrect because of this, you are welcome to dispute them. We've published a blog that explains the process. You can read it here: https://www.purplefrogproperty.com/blog/make-deposits-fair/. I am sorry to hear that one of your maintenance reports took longer to solve because we sent the wrong person to your house. Looking at the other maintenance reports you made during your tenancy, they seem to have all been closed in good time. My apologies that the one you mentioned went awry. It's a concern that members of the team didn't appear to care about your maintenance issues. Purple Frog was set up because we didn't want students to have to endure the 'meh whatever' attitude that we'd experienced as renters with other agents. Please could you drop me an email with a bit more detail about all of this? My contact email is james.mason@purplefrogproperty.com. I look forward to hearing from you. Kind regards James Mason
5/5
GoogleReally good company. Tara was really helpful and honest about our property search. Would definitely recommend!
5/5
GoogleOllie was very helpful when showing us round the houses. Unfortunately we didn’t find the right house this time but would definitely recommend using Purple Frog. Great service!
1/5
GoogleA truly poor experience of renting a home with Purple Frog. A serious lack of customer service, they neglected our basic human needs (e.g. no running water for 2 weeks), health and safety compromise (water leak into electric device left not fixed for one month), deposit not paid back to any tenants to date (all tenants moved out 2 months ago), no working fridge for 2 weeks. All in all, if you have a problem they demonstrate no urgency to fix it even if the problem is serious. More still, they offer no apology or compensation.
Agent replied
Dear Jevana Sorry to hear that you did not enjoy your experience with Purple Frog. Unfortunately, I cannot find you on our database of tenants. Please could you email me at james.mason@purplefrogproperty.com so I can look into your issues.? I am especially worried, as not having running water in the property would be something we would deal with as quickly as possible, as well as offering compensation for. In fact, we would offer some sort of alternative to help you while the problem was fixed. We would also not let tenants live in a property that is dangerous. Without knowing more about your tenancy, I can't really comment further. I look forward to hearing from you. Best regards James Mason james.mason@purplefrogproperty.com
1/5
GoogleIt’s a shame I can not rate purple frog any lower than this. After two months of being under contract with purple frog I moved various items into my room such as, my bedding, duvet covers, mattress protectors and pillows. But found by one of my fellow tennets all my possessions have been chucked away. I don’t understand how this is possible seeing as we have been paying for the property for the last two months. What purple frog have done is actually theft. When calling to resolve the issue they have not responded clearly or acted in a way of urgency.
Agent replied
Hi there Sorry to hear that this happened. Please could you drop me an email at james.mason@purplefrogproperty.com, so I can help sort this out for you? I look forward to hearing from you. Kind regards James Mason
5/5
GooglePurple Frog were very helpful in finding me and my friends the house that we wanted. We were guided by Charlotte who was very nice and very helpful with any questions we had and made sure we got the house we wanted. I’d definitely recommend using purple frog for finding a house in the future.
Agent replied
Thanks for your feedback. All the best Patrick
5/5
GoogleLovely and helpful staff on the phone and in person. Poppy showed us round three more houses than we expected to see, one of which was the one we chose. She was friendly and answered all of our questions, going out of her way to eventually help us reserve our house.
Agent replied
Thanks for your feedback. All the best Patrick
5/5
GoogleHad a great experience today with Tara, loved the houses and decided to go for one immediately! She was very helpful and friendly, it was especially good to hear about the best aspects of the house and area from another student. Thank you :)
Agent replied
Thanks for your feedback. All the best Patrick
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Questions about Purple Frog Property
Which Purple Frog Property office has the most reviews?
Birmingham has the most, with 762 reviews rated 4.4 out of 5, followed by Bristol with 538.
Where are the Purple Frog Property offices?
The three Purple Frog Property offices, by town:
- Birmingham: 189 Dawlish Road, Birmingham, West Midlands, B29 7AW
- Bristol: 134 Whiteladies Road, Bristol, BS8 2RS
- Nottingham: 363 Derby Road, Lenton, Nottingham, Nottinghamshire, NG7 2DZ
