How many reviews does Purple Frog Property have?

Purple Frog Property has 1,764 reviews across its three offices, rated 4.0 out of 5 overall: 1,764 on Google.

Trusted Agent profile · West Midlands and Nottinghamshire

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Purple Frog Property estate agents in Birmingham, Bristol and Nottingham

Q: Where are the Purple Frog Property offices?

The three Purple Frog Property offices, by town. Birmingham: 189 Dawlish Road, Birmingham, West Midlands, B29 7AW. Bristol: 134 Whiteladies Road, Bristol, BS8 2RS. Nottingham: 363 Derby Road, Lenton, Nottingham, Nottinghamshire, NG7 2DZ.

4.0

★★★★★ Great

1,764 reviews across 3 offices and 1 platform

www.purplefrogproperty.com

Purple Frog Property has three offices, in Birmingham, Bristol and Nottingham (West Midlands and Nottinghamshire). Together they have 1,764 reviews on 1 platform, rated 4.0 out of 5 overall.

4.0 / 5

1,764

Reviews on Google

All 3 offices

Our offices

Purple Frog Property's three offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,764 reviews on Google only. Show every review

1/5

Google

Terrible company. They sometimes take weeks to follow up on a request. Not very helpful at all. Try and avoid if looking for student accommodation

T · 16 September 2018 · Purple Frog Property Bristol

Agent replied

HI Tey, sorry to hear that you've had problems. I asked Alex, the branch manager, to get in touch with you to see what's gone wrong and how we can fix it. Hopefully, we can rectify the issue and you can continue enjoying your student accommodation. If you need anything else and feel you need to speak to someone in head office, don't hesitate to drop me a line on james.mason@purplefrogproperty.com. Kind regards James Mason

5/5

Google

Our person was very nice and helpful in showing us around! Thank you!!

Varsha · 16 September 2018 · Purple Frog Property Bristol

4/5

Google

Had a great house viewing with Sam, funny, friendly and helpful!

Jemima · 16 September 2018 · Purple Frog Property Bristol

1/5

Google

Tries to fleece as much money as possible from every student tenant that leaves their property. They do not attempt to communicate reasonably to the tenants, only keep their complaints at a distance and ask for money at every opportunity possible. I think their business plan is to take all the money from students that they can get away with. My friend has been fully charged for an oven despite it being listed as broken on the inventory when they moved in. Wouldn’t be surprised if they charged the previous tenants for it. Throughout their tenancy, the boiler broke about 5 times. On each of the occasions, they just sent round some handyman (who knew nothing about plumbing/boilers to do some quick fix - it was never properly fixed). Honestly, do not walk through that purple door. Nothing but a business trying to make the best of people in a poor situation.

Oliver · 16 September 2018 · Purple Frog Property Bristol

Agent replied

Dear Oliver Sorry to hear your friend had issues with their tenancy. I appreciate that you are being protective of them by posting this. Who doesn't want to help a friend? However, I feel I should say that, as you don't have direct experience of using Purple Frog, your review is inappropriate. You are making serious claims about the business without having direct knowledge of the events you are discussing. As you aren't a tenant, you would not have been included in any of the discussions between Purple Frog and the tenants, around the issues you detail above. In terms of your assertion that we ask for money at every opportunity, our fees and charges are clearly published on our website: https://www.purplefrogproperty.com/contact-us/fees-charges/. We do not hide any charges and are upfront about costs from the very start. Tenants' deposits are protected by a third party and we make sure that tenants are fully aware of their responsibilities when moving out (for instance: https://www.purplefrogproperty.com/students/howtokeepyourdeposit/). This includes being transparent about possible deductions that they may incur. This gives them opportunities to sort these issues before the end of their tenancy, thereby avoid the deduction. While I don't doubt that your friend feels there were problems during the tenancy, you yourself aren't aware of the full facts. After all, you did not see the inventory that we provided at the beginning of the tenancy and you don't know how or why the boiler was mended. We are always happy to receive feedback from people who have had genuine experiences of using our services. If we have made mistakes, we are more than happy to speak to your friend and see what the issue is. To this end, I'd strongly urge that your friend contacts me directly at james.mason@purplefrogproperty.com, so I can find out about the actual issues they have had and see if anything can be done to set the issues right. In the meantime, as it stands, your review is a bit spurious, and I urge you to remove it as it is not based on a personal experience. I look forward to hearing from your friend. My email address is james.mason@purplefrogproperty.com and my direct dial is 0121 796 0041. Kind regards James Mason

1/5

Google

Rude and patronising staff! Useless! They don't give you the information you've asked for when trying to get your deposit back. They suck the life out of your deposit and looks like they are generally trying to make money off you! The way their system is set up so they gain and there's nothing you can do about it apart from dispute, and even then it's a battle. I would rather have lived in a tent than to go though this! Avoid purple frog at all costs!

L · 16 September 2018 · Purple Frog Property Bristol

1/5

Google

Took a week and a half of calling and being told that they will call me back to get the keys and when I came to pick them up I've been told that I could have done that a week ago. They would come into the flat sometimes as often as 6 times a month (they usually do give a 24h notice but still). Took 3 months to get my deposit back. The flat was good value for money but it was not worth the hassle.

2 · 16 September 2018 · Purple Frog Property Bristol

Agent replied

Hi Tom, sorry to hear that you had problems. Unfortunately, I can't find your name anywhere in our tenant database. Please could you drop me a line at james.mason@purplefrogproperty.com, so I can find out more? I look forward to hearing from you. Best regards James

3/5

Google