Purple Frog Property estate agents in Birmingham, Bristol and Nottingham

★★★★★ 5/5

Google

I moved into my flat last week and found it clean and well-fitted. Marni responded to my maintenance inquiries quickly with efficiency that provided me with much appreciated additional storage.

April · 16 September 2019 · Purple Frog Property Birmingham

★★★★★ 5/5

Google

Belated but well earned feedback for Miss Wyre who I have been in contact via email and spoke with on live chat last Sunday. Thanks for your prompt service, it’s not often you can reach people on a Sunday and get immediate responses. Thank you for all of your help.

Richard · 16 September 2019 · Purple Frog Property Birmingham

★★★★★ 4/5

Google

Emma-Leigh was extremely helpful with my queries and had them sorted out immediately. She was very friendly and polite on the phone ^_^

Ann · 16 September 2019 · Purple Frog Property Birmingham

★★★★★ 4/5

Google

Emma-Leigh was really helpful and quick when dealing with disputes related to deposit returns, which was much appreciated. Additionally, her communication regarding the progress of each enquiry was efficient, allowing us to know what was going on fairly quickly.

Precious · 16 September 2019 · Purple Frog Property Birmingham

★★★★★ 5/5

Google

I rented a property from Purple frog for this summer. The agency was really helpful specially Leah Wyre who has dealing with my personal queries and paper work. My experience was great as she was very sweet and very prompt to reply! There was effective communication which helped me to solve a lot of problem.

Mahzabun · 16 September 2019 · Purple Frog Property Birmingham

★★★★★ 5/5

Google

Initially called purple frog and was kindly greeted by Leah in the lettings department. We then exchanged emails and she managed to book in 5 viewings for me with no hassle at all. I am pleased with my service today and am looking forward to possibly taking my first accommodation with this company. Special thanks to Leah’s service today

Kansola · 16 September 2019 · Purple Frog Property Birmingham

★★★★★ 5/5

Google

Leah you have been an amazing assist to me over the past few days , helping me through the housihand process. You made it really straight forward for me so I can move into the property successfully. Thanks for your help

Bubaraye · 16 September 2019 · Purple Frog Property Birmingham

★★★★★ 5/5

Google

Leah is a very helpful and reasonable worker at purple frog. She replies quickly to emails and gives all the information you need. I have been conversing back and forth with her now for a while and although there were some issues with the company a she was able to inform and resolve them for Me.

Georgia · 16 September 2019 · Purple Frog Property Birmingham

★★★★★ 3/5

Google

I didn't really like the experience in general but the customer service is usually really helpful and friendly, especially Beckie :)

Angus · 26 August 2019 · Purple Frog Property Nottingham

★★★★★ 1/5

Google

It has generally been a shambolic service throughout. Avoid at all costs. Securing the room: Trying to secure room in the flat took over 4 weeks of me calling them because they never called back, even if promised to 10 minutes later. I later found out this was because although they accepted my admin fees and promised the room to me, they were still considering another party. It just felt incompetent and poorly managed. A strange lack of respect for someone who was trying to pay them over £5000 They had sent through the contract and tried to charge £600+ extra in rent and additional admin fees, and then missed the final postage when it came to sending me the keys. Flat condition: was quite run down on entry with damage to the carpets, grimy ceiling tiles, marked walls, faulty bedroom door lock and parts pulling away from bathroom skirting. My bedroom light also emits a weird buzzing noise at times. Some of this we requested fixing and the promise of a week has long since passed with no further contact. Amenities: The showers are terrible and non power, picture using a watering can. The tumble dryer does not actually dry your clothes, it merely makes them a warmer form of damp. There is a mix and match of sofas in the living room and no TV provided. The remainder of the property is outdated especially in regards to the single oven between 7 of us. The other, more annoying issue appears to be the frequency that the fire alarm goes off. This went off on a near weekly basis, late at night and often had to wait over an hour plus for Purple Frog representative to turn the extremely loud sirens off. The first time took so long we called the fire brigade out, whom also could not reach them. Maintenance: Extremely slow. I had a leak in my roof for several weeks, over 8 bucketloads, which on inspection the previous attempt to stop it had been a small rag over the split pipe. A fire took place in the dustbin outside my window, which although took care of the rat problem, left me with a broken window that took an age to repair. Luckily the non-removable bars left me with a feeling of safety form any theft, but a fear that a further fire could be endangering as both fire exits lead to the same door?? Deposits: They are now trying to withhold our deposits owing to a clear admin error on their behalf when we moved in. Many deductions were made including £30 to clean a room which was spotless (I spent 5 hours tidying it). Tried charging for cleaning of other rooms which we were promised would not need doing on our checkout inspection. They do not reply promptly and have not provided adequate reasons for any of the charges or delay. Fees were charged for clearing the landing and stairs, despite being a ground floor flat and never using those facilities. Would i recommend? Absolutely not.

Toph · 8 August 2019 · Purple Frog Property Bristol

★★★★★ 1/5

Google

Rating only, no written review.

A · 31 July 2019 · Purple Frog Property Bristol

★★★★★ 5/5

Google

I’ve always had an excellent experience with the team at Purple Frog - really friendly and efficient. They have put up with my endless questions very graciously! Highly recommend 😄 …

Kizzy · 31 July 2019 · Purple Frog Property Bristol

★★★★★ 5/5

Google

Beckie was very helpful in getting students into our property. E mails were answered promptly and everything went very well. Thank you.

Shadow · 31 July 2019 · Purple Frog Property Bristol

★★★★★ 1/5

Google

Avoid!! If I could vote lower than 1* I would. We rented a house with Purple Frog, Bristol during 2017/2018 and were extremely disappointed with their unprofessional management, awful customer service and disturbing lack of interest towards us tenants. Logged maintenance issued took weeks, even months to be resolved; issues including rats, which after months of them eating their way through our food cupboards was finally resolved. They would organise viewings for potential future tenants throughout the year and sometimes not even turn up themselves, resulting in us having to let random people into our house and carry out very awkward house viewings on their behalf, with little or sometimes no notice. The move out process was an absolute nightmare. A sheer lack of communication between Purple Frog resulted in confusion over the final amount of rent owed and annoying constant emails and phone calls from different employees demanding ‘unpaid rent’ despite us already paying the full amount. The deposit was finally returned… 2 and a half months after our move out date. Although the house itself was okay and a weekly cleaning team did a good job the overall experience of the year with purple frog was unacceptable

Jack · 31 July 2019 · Purple Frog Property Bristol

★★★★★ 5/5

Google

We reserved a property where at first said we had bills included, however we wanted to do our own. Leah Wyre kindly assisted us throughout this process and made things less stressful. Thank you for your help in getting this sorted!

Courtney · 31 July 2019 · Purple Frog Property Bristol

★★★★★ 1/5

Google

First of all I want to make clear that I lived in the fitzhardinge house for 3 years whilst studying at uni. I stayed up stairs in flat 7 and once I was in I immediately regretted it. The only reason I stuck it out there for so long was due to the location... that’s the ONLY reason. The rent was extortion! £1500 for a room, a hallway, a shower and a kitchen.. Over the second summer the flats got re done.. nearly all of the flats besides flat 7 and flat 1. We were then charged the same amount for all their upgrades and we didn’t see anything g change in our flat. Now what made this worse was the fact we complained time and time again about certain applications not working or needing a quick fix and it took nearly 2 weeks to come out I thought I may as well do all the fixing myself. New Years In 2018 I came home to see my room was smashed open and broken into and instead of looking into what had happened it got ignored! I still have no idea what was taken. When it came to moving out (as you can see on my charges) the fire alarm was always going off. It was always obvious as to where the alarm was being set off from and after many many complaints nothing ever got done... ever! Instead I got slapped with all the charges that they caused. As well as standing with Alex and Charlie (property managers for purple frog) both in my room on the last day of tenancy and gave me their word that I was to get my full deposit back. Now fast forward 4 months im still waiting for this to come back to me and I had to fight to get back just £70 of it. My room was spotless when I left, I made sure of it and these guys robbed me blind. Do not live here. Buy a tent and stay in that it’s a much better option... Not happy in the slightest by a very money grabbing company.

Adam · 31 July 2019 · Purple Frog Property Bristol

★★★★★ 1/5

Google

AVOID THIS COMPANY AT ALL COSTS! If possible to give no stars this would be my choice. I lived in a Purple frog Bristol student property from September last year for 12 months and 12 months of hell it was. The company has a distinct clear lack of any sort of communication with its tenants, multiple times we experienced people turning up for viewings unattended by any staff from Purple frog yet being told they can come view the property any time they wish. There was absolutely no communication and clarification when logging maintenance issues what took multiple phone calls and emails for anything to be logged and then in some cases weeks for an issue to be resolved. The worst of this awfully managed company comes at the end of the tenancy. It took 2 months of continuous chasing to get our deposit back. The poor communication and incompetency of this company and its staff is extremely worrying considering the responsibility that they have to provide safe accommodation for students. My best advice to anyone seeking to purchase a property through Purple frog would be to NOT purchase any property from them at any cost and keep your money!!!

Scott · 31 July 2019 · Purple Frog Property Bristol

★★★★★ 1/5

Google

Being a tenant under management of Purple Frog has honestly been one of the worse experiences of my life. The company is based upon a culture of dishonesty and deception, ranging from the account team proving multiple excuses to each tenant to explain why it’s taken them 5 months to return our deposits (even then they needed to be constantly harassed to provide it) to staff lying about booking maintenance appointments. The customer service is dreadful, ranging from them being rude to completing ignoring emails completely and lying. As from the reviews I am not the only one to have had a negative experience with this company, and the vast majority of positive reviews given (what little there are) are by landlords, highlighting the current exploitation of students in the property market. Firstly, when we moved into the property it was an absolutely filthy. The place hadn’t been cleaned at all, extreme damp and mould was present all over the house and possessions of the previous tenants were scattered throughout the house. The majority of furniture within the property was broken prior to our arrival, the garden clearly hadn’t been cut for months, the majority of lightbulbs were not working, and the doors weren’t even on their hinges. When addressing these issues with Purple Frog they either disputed them stating that they had cleaned the property and cut the garden (when they clearly hadn’t) or would take literally months to fix (or never at all) the simplest of tasks. The accounts department is no better than the Bristol branch. As already stated, it took 5 months to receive my deposit back, this is following having to dispute a number of additional of charges attempted to be withdrawn from our deposit, including charges of ‘replacing the TV Ariel’ even though we never had one, nor was it stated in the inventory. To get back your deposit is a constant battle, I had to contact the accounts department multiple times, each time being offered either another excuse or an optimistic lie. The fact that I’ve waited this long to write this review all because I didn’t want to publicly shame them while they held my deposit in fear they would make further excuses to delay the process even more so as a result- highlighting the amount of trust I have in this organisation. To conclude I would avoid this company completely. The staff throughout the company have been both negligent and incompetent at carrying out their jobs, especially those working in the Bristol branch. This has been without doubt the worst experience I’ve ever had with a company and so glad I will never have to deal with this organisation ever again. As you can guess I will be rating Purple Frog 1 star.

Kian · 31 July 2019 · Purple Frog Property Bristol

★★★★★ 1/5

Google

From the start of our tenancy to the end this company has caused nothing but stress and hassle to myself and my fellow housemates. On moving day into the property, it was clear things were not in a suitable condition! * Fire alarms in some of the rooms were not working when tested on moving in day *Many things were broken/unusable and remained in this state for extremely long periods of time and required consistent nagging. *One of the rooms had stains on the wall on moving in day, when this was addressed, the response was "if you want it done go paint it yourself." This then escalated to us being CHARGED and money taken OFF THE DEPOSIT due to the stains on the wall THAT WERE THERE PRIOR TO US MOVING IN!!!!!!! *The kitchen was in a filthy state when we first moved in, along with rotted door frames/ windows letting cold air into the house * On multiple occasions, the agency was sending us builders/workers into the property WITHOUT INFORMING US! One morning we were greeted in the corridor to a workman who had been given access into the property by the agency, we had not been told, privacy was invaded and we all felt rather unsafe and uncomfortable * One morning we had people turning up at our door saying they had come for a viewing, we had not been informed about this. Purple frog didn’t even turn up for this viewing * Damp had been reported in two of the bedrooms, we were told this would be sorted within the ‘coming weeks’, nothing ever happened in regards to this!! *We began to claim our deposits back on this house back in August of this year, we have only now got the deposits back. The deposits were not of full value, with all tenants being charged for extortionate costs. We were told we would be GUARANTEED to get our deposits back by a specific Monday. This obviously didn’t happen and required CONSTANT prompting via phone calls asking where our deposits were! Completely recommend avoiding this agency at all costs!!!!!!!!! Very poor communication with very unhelpful staff!

Em · 31 July 2019 · Purple Frog Property Bristol

★★★★★ 5/5

Google

Great viewing with Charlotte

Leo · 31 July 2019 · Purple Frog Property Nottingham

★★★★★ 5/5

Google

Rang up with an inquiry and Robby was really helpful. Made me feel less dumb as I was so confused! Looking forward to hopefully finding something soon 🤞🏼🤞🏼 …

JJ · 31 July 2019 · Purple Frog Property Nottingham

★★★★★ 1/5

Google

Terrible company. While I would hope that your experiences aren't as bad as mine, seeing what other students have been through (some far worse) I wouldn't bet against it. Clearly nobody there is proud of the work they do, because of they were, they would do a better job. I feel deeply sorry for any student that winds up having to deal with the embarrassment which is purple frog. If you have the chance to avoid them, then do. Please. What happened? Let's just say you should be prepared to do A LOT of chasing to get your deposit back. They advertise that they aim to get your deposit back to you within 28 days. SPOILER: it's a lie. In total it took me 3 months to get my deposit back, and whatever they reply to this comment to make themselves appear more innocent, please don't believe them. It took them around 42 days JUST to get my council tax documents. The funny thing is that students don't even pay council tax! After this mysterious problem was eventually sorted, I was sent an incorrect deposit statement which charged us for damages which were caused by their maintenance men. We eventually managed to resolve this by sending them proof (for the second time) that we had reported the incident. Of course, they weren't able to sort this out themselves. After a week of no replies, I had to call them to ask if they could look at the email I sent. On top of this, they tried to make each tennant overpay by making four of us each pay a third of the cost. Good try purple frog. Even after I received a deposit statement which was correct (after 2 AND A HALF MONTHS). They still didn't manage to get it back to me within the 5 working days they told me it would take. After around 10 days I had to angrily call the office and demand my money be returned immediately. And guess what - they gave me my money back! (minus £4 which I am STILL chasing after). I am completely baffled how a company can make this many mistakes. This company DOES NOT want you to get your deposit back. They unnecessarily make the process much longer than it should be in order to hold your money for as long as possible (money problems? Or just very very poor organisation?) who cares, because when they do eventually manage to send you a statement, it will be wrong. And, in my experience, you will be (attemptedly) over-charged for something they knew you hadn't done. Oh, I'd also like to add that when I moved into the property, my bedroom and bed was covered in dog hair, which I had to clean up as their offices were closed and I unfortunately had to sleep there. How is it even possible for a letting company to take such bad care of their accounts?

Tyler · 31 July 2019 · Purple Frog Property Nottingham

★★★★★ 1/5

Google

If 0 stars was an option this would have been better suited to purple frog. Having dealt with purple frog for one year, I am glad to be cutting ties with them. The overall service from each member of staff I had was appalling, staff changing regularly so a complete lack of organisation and communication to the customer. Every issue was severely delayed and when going to the office to sort this, yet again nothing was done. Even though purple frog is meant to be a middleman, the money they are taking for this job is far too much for the job they are doing. Being in a student city there are many other student letting companies available, of which I would recommend trying any of those before using purple frog. This is not a problem that has just occurred to my flat but alto to all my other friends that made the mistake of choosing purple frog.

Karan · 31 July 2019 · Purple Frog Property Nottingham

★★★★★ 1/5

Google

WORTH 0 STAR, I would NEVER recommend this company. I rent a room at their Hockley Point Accommodation in Nottingham from September 2018 to January 2019 (I manage to find someone else from Jan to July). It took me 4 MONTHS to have my £150 deposit back, and I only had 150€. I had to send THOUSANDS of mails. They always come with a new document they need to be able to give your deposit back. They try to stole your money. Look at the worst reviews on Google and you will understand. Employees may leave the good ones, or only tenants that have just booked... To anyone reading this review: I only post this message to prevent you from the bad experience I had, the company is probably going to try to respond and discredit my comment. Read both good and bad reviews to make your own opinion. To only name few issues I had.... Everyone is lovely until you paid, then you realise that nobody is here anymore. The room and building were fine, even though the mattress was dirty when I arrived. The washing machines didn't work for weeks. The cleaning person came once every two weeks instead of twice a week. The elevator wasn't fixed for weeks as well. The fire alarm went on several times and we had to wait hours for it to be fixed, hours at night in winter. If you forget your key card in your room, you have to pay £40 to have someone to come to open to you.

Anaïs · 31 July 2019 · Purple Frog Property Nottingham