★★★★★ 1/5
GooglePurple frog take deposits and refuse to give it back at the end of a tenancy. They withhold a certain percentage and then refuse to give any evidence to support the charges. When trying to dispute with them they do not answer emails and hide behind a lead tenancy clause which means that only the lead tenant can take up the issues. If the lead tenant can't be bothered then everyone else in the household has not way to dispute. Simply wrong and a way to put another barrier to prevent repaying in full. Just have a look at their other reviews which say the same. They get good reviews for showing tenant around, but bad reviews at the end of a tenancy.
Jon · 16 September 2019 · Purple Frog Property Birmingham
Agent replied
Hi Jon, The tenants in the property have agreed to receive their deposit back and have advised us that they don’t agree for us to deal with yourself; there is nothing more we can do to assist. I’m afraid your anger is misdirected. Patrick
★★★★★ 5/5
GooglePurple Frog are efficient with replying to emails, in particular Marni has been helpful when dealing with maintenance issues. Thank you very much!
Alice · 16 September 2019 · Purple Frog Property Birmingham
★★★★★ 5/5
GoogleBeckie, was extremely helpful and no nonsense answers were given to my queries.
James · 16 September 2019 · Purple Frog Property Birmingham
★★★★★ 5/5
GoogleLeah was really helpful and sent me the information i needed withing 5 minutes
Sydney · 16 September 2019 · Purple Frog Property Birmingham
★★★★★ 5/5
GoogleMe and my housemates spoke with Leah Wyre via phone call and are pleased with the service today as she was very helpful and was able to extend a deadline we had been stressing over. very quick and helpful process, would recommend Purple frog for Students
Brett · 16 September 2019 · Purple Frog Property Birmingham
★★★★★ 5/5
GoogleVery efficient service received from Beckie - thank you!
Havilands · 16 September 2019 · Purple Frog Property Birmingham
★★★★★ 1/5
GoogleAlmost impossible to get the deposits transferred that students have paid to them. I have had to pay to protect a deposit that I have not received. A very difficult company to deal with administratively. (Christine landlord)
Christine · 16 September 2019 · Purple Frog Property Birmingham
Agent replied
Hi Christine, thanks for your review. The payment was authorised today so should be in your account by now. I've asked Katie to get in touch to work out why it took longer than expected. Please accept my apologies for any inconvenience caused.
Patrick
★★★★★ 1/5
GoogleNo organisation. Members of staff are incapable of simple communication. Emails left unanswered. It's as if you have to chase them down for every single little thing. Couldn't even carry out viewings properly. Never in my life have I ever seen a company handle them way in such an appalling manner. Do not sign with Purplefrog. Admin fees are a complete waste of money!! Do not make the same mistake we did. If I could give zero stars, trust me, I would.
Ibtisam · 16 September 2019 · Purple Frog Property Birmingham
Agent replied
Dear Ibtisam
Sorry you've had problems signing your contract.
We made some errors on it and that it took longer to sort than it should have.
I can also see that you were given an extension on signing the contract to compensate for the time it took and that you were refunded some of your admin fees because of the same issue.
I can't see that there were issues with your viewings. Sorry if that was the case - I'm glad that you managed to find a house with us nonetheless.
Hopefully, now that you have secured your tenancy everything will go more smoothly.
Kind regards
James Mason
★★★★★ 5/5
GoogleHad my second viewing booked in with Leah Wyee , quick and easy once again thanks :)
William · 16 September 2019 · Purple Frog Property Birmingham
★★★★★ 5/5
GooglePurpleFrog is a great letting company! I am very grateful for Beckie, Michael and Claire that helped me with the tenancy!
Sebastian · 16 September 2019 · Purple Frog Property Birmingham
★★★★★ 5/5
GoogleExcellent customer service providers.
Leah walked me through the entire process without having to go to their office once
Ahmad-Yasin · 16 September 2019 · Purple Frog Property Birmingham
★★★★★ 5/5
GoogleLeah was very helpful in helping me secure an accommodation of my choice. Thank you.
Mary · 16 September 2019 · Purple Frog Property Birmingham
★★★★★ 5/5
GoogleLeah has been very helpful sorting us out as a bills included property.
Daniel · 16 September 2019 · Purple Frog Property Birmingham
★★★★★ 5/5
GoogleI highly recommend Purplefrog for students who are looking for accommodation in Birmingham. Leah Wyre, the person who take care of me via the website's chat portal, was very reliable and efficient. I got my booking accommodation in less than an hour. :D :D
Llewelyn · 16 September 2019 · Purple Frog Property Birmingham
★★★★★ 4/5
GoogleI have had a pleasant experience with Beckie who dealt with my contract signing she was efficient, professional and communicated excellently always responding in a timely manner.
Nathan · 16 September 2019 · Purple Frog Property Birmingham
★★★★★ 5/5
GoogleBeckie Rowe has been a really great help with sorting out my tenants contracts. She has been very quick to respond over email and phone and clarified any questions that I have had.
Clare · 16 September 2019 · Purple Frog Property Birmingham
★★★★★ 1/5
GoogleWe have been consistently messed around with receiving our keys. The previous tenants had not sent them in time so they were not available the day we were meant to pick them up. Multiple calls from us about the whereabouts of them led to us being left on hold/told they would call us back (which they didn't) consistently as no one had a clue what was going on. My housemate received them ALL a week later after a lot of relentless calling (without which we would have gotten nowhere). She then was asked to mail one set back, which got lost so she was asked to mail another which I assume was given to my other housemate. This left none for me as for some bizarre reason there is no master key they could use. This means my housemate has to drive all the way down to Birmingham to give them her key to cut one for me/let me in just so I can move in which is wholly unfair.
Overall they have caused us a lot of unnecessary stress which could have been solved by the company being less disorganised and improvement on the seeming complete lack of communication between employees. I would not recommend purple frog to anyone.
E · 16 September 2019 · Purple Frog Property Birmingham
Agent replied
Dear EH
Sorry that we messed up with the keys. You are right, we dropped the ball and we totally understand why you'd be upset with us.
While we started strong - we made sure that a locksmith attended the property to gain access and change the locks - we should have made sure that we had a copy of the new key too.
The team at Selly Oak will be in touch, as they want to get you all something to apologies for the inconvenience.
Hopefully, this will show it was a genuine error on our behalf and we want to make sure you and your housemates continue to enjoy the house, even after an inauspicious start.
Best regards
James Mason
james.mason@purplefrogproperty.com
★★★★★ 5/5
GoogleLeah from Purple frog had given me great help!
Rowan · 16 September 2019 · Purple Frog Property Birmingham
★★★★★ 5/5
GoogleSpoke with Beckie on the live chat who was extremely useful and set up two house viewings quickly for me at suitable times.
Joe · 16 September 2019 · Purple Frog Property Birmingham
★★★★★ 5/5
GoogleI had a great experience with Purple Frog which my flat mates can all also agree with. We had Leah helping us throughout the whole process and supported us with any of our needs! Definitely recommend.
Courtney · 16 September 2019 · Purple Frog Property Birmingham
★★★★★ 1/5
GoogleVery disappointed with the service.
Rather than giving me full information about moving in dates and rent as I requested through e-mails, Leah thought I should have had ‘common sense’ in her words about everything.
I chased up constantly with e-mails and calls to no avail and I paid the consequence for Purple Frog, specifically Leah’s negligence.
Not happy at all.
Naomi · 16 September 2019 · Purple Frog Property Birmingham
Agent replied
Dear Naomi
Sorry that you were unhappy with with the moving in information you received.
I can see from the tenancy that Leah has personally emailed all of the tenants to apologise for the confusion.
It appears the problem was caused because we changed the rent schedule to enable you all to pay quarterly, rather than monthly.
While we can do this, we do still need tenants to pay their first rent instalment before they can collect their keys. This is stated in our contract and is common practice amongst all lettings agents.
To make up for the confusion, we have made sure that all tenants at your property can pay a smaller amount now, in order to collect your keys.
Again, apologies for the confusion, but I am happy to see Leah sorted it for you.
Kind regards
James Mason
james.mason@purplefrogproperty.com
★★★★★ 5/5
GoogleWhen I mistakenly had money sent to the wrong account number I was helped by Beckie Roe, who resolved the issue quickly and professionally. Very pleased with the service I received.
Smkwls17 · 16 September 2019 · Purple Frog Property Birmingham
★★★★★ 5/5
GoogleEmma-Leigh has been a really great help with sorting our house’s deposits, she was very efficient and polite when discussing our queries. Thank you! :)
Becky · 16 September 2019 · Purple Frog Property Birmingham
★★★★★ 5/5
GoogleMy best experiences have been with Josh for his outstanding service. You can feel a genuine care through his efficient and diligent work. I am so happy to have Josh Brighton as my account manager! Thank you for everything you do.
Tabassum · 16 September 2019 · Purple Frog Property Birmingham
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
