Trusted Agent profile · West Midlands and Nottinghamshire
Verified
★★★★★
1,788 reviews across 3 offices and 1 platform
Purple Frog Property has three offices, in Birmingham, Bristol and Nottingham (West Midlands and Nottinghamshire). Together they have 1,788 reviews on 1 platform, rated 4.0 out of 5 overall.
Purple Frog Property's three offices, most reviewed first. Each has its own page.
Showing 1,788 reviews on Google only. Show every review
1/5
GoogleRating only, no written review.
Dear Dario Sorry we've only earned a 1 star rating. Please could you drop my colleague Claire an email at complaints@purplefrogproperty.com? She'll make sure that we try and sort whatever issue you're having is sorted as quickly as possible. Thanks James
5/5
GoogleLeah Wyre and all her group were excellent and expedient
5/5
GoogleLeah is very helpful member of staff. All the help she has given is much appreciated and was quick to reply to emails over issues.
5/5
GoogleLeah was great at helping me with the steps of switching over my rent to fall in line with my student finance. She assisted me in office on Sunday and continued to do so via email on Monday. Quick and helpful responses, thanks for all of your help !
5/5
GoogleLeah from Purple Frog Birmingham has been the best team member we have dealt with by far. She was great at handling all our details when we moved in such as contract signing and has been amazing since we moved in! We have had several maintenance issues and although this is not her domain she has helped us loads to resolve problems. She is always friendly and happy to help, thank you Leah!
5/5
GoogleBECKIE ROE helped me with setting up my direct debit and she was very nice and helpful was very pleased with her service
5/5
GoogleGreat service from Leah. Thank you for your patience in assisting me and for your prompt responses.
5/5
GoogleThank you so much Leah with all of your help and guidance throughout my switch over novation process. Would definitely recommend purple frog to someone who is looking to take over a contact like I did
5/5
GoogleVery happy with the service I received from Chloe over the last few days. Efficient, polite and helpful, with personal touch. Thank you!
5/5
Googlewas assisted by Leah Wyre. Her patience and service delivery was astoundingly one of the best and her willingness to help was superb.
5/5
GoogleMain point of contact was Leah Wyre, very quick to reply and helpful, made everything very easy.
1/5
GoogleAbsolutely the worst estate agency I have ever had to deal with .. I’d give 0 stars if possible.. very poor communication with staff coming to carry out inspections at times which weren’t discussed with the tenants , while on the dates which were organised , no one would show. I am gutted for anyone who will deal with them in the future ! ABSOLUTE DISGRACE ..
Dear Lukasz Sorry to hear that we missed the pre-final inspection that we'd booked with you. Unfortunately, a member of staff who booked the inspection has had to take some time off. You're right, we should have been better organised about this, but being a person down has a ripple effect. This is a buy time, so we've had to do some juggling to try and make sure we can keep as many promises as possible. On this occasion, we couldn't keep our promise to you. Sorry that this mistake has so disappointed you that ti appears to have ruined what's left of your tenancy. Kind regards James Mason james.mason@purplefrogproperty.com
5/5
GoogleWe reserved a property where at first said we had bills included, however we wanted to do our own. Leah Wyre kindly assisted us throughout this process and made things less stressful. Thank you for your help in getting this sorted!
1/5
GoogleExtortion of an estate agent deposit will refer to expenses that does not match. for instance I was charged twice for my locks however the original man who did my locks messed this up and I called saying they need replacement due to the door not locking properly as they had previously changed all the room doors, I did not argue this during deposit return as I needed the money for my new house and I knew it would take weeks to get a response. Now I’m getting told there is inappropriate drawing how old am I 10?
Dear Yung Az I can see that we messaged you in response to information given to us by the landlord. If the issues raised in the email we sent you on 6th September aren't to do with you, please could you contact the member of staff who sent you the email? Kind regards James Hi Yung Thank you for your review. Please would you do me a favour? We're delighted that you like our staff, but please could you update your review so if focuses on their friendly attitudes and customer service skills, rather than their appearances? While you obviously have the best intentions, others might not. I wouldn't want the staff to worry that people were visiting for any other reason than they were looking for student accommodation and professional service. Many thanks James Mason James.Mason@purplefrogproperty.com
5/5
GoogleBeckie was very helpful in getting students into our property. E mails were answered promptly and everything went very well. Thank you.
1/5
GoogleRating only, no written review.
Dear AR, sorry to see we only rate one star. Please could you drop me an email at james.mason@purplefrogproperty.com and let me know what's gone wrong? Once we know what the problem is, we can look at trying to sort it out for you. I look forward to hearing from you. Kind regards James Mason james.mason@purplefrogproperty.com
1/5
GoogleRating only, no written review.
Dear Eli Sorry to hear that you're not happy with our service. I understand that Alex, the branch manager, is currently dealing with your issue. So, hopefully, everything will be sorted soon and you can continue to enjoy your tenancy. If you feel that your issue isn't being dealt with fairly, please feel free to email me at Purple Frog HQ. My email address is james.mason@purplefrogproperty.com. Kind regards James Mason
4/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Dear Aengus Sorry we've only earned a one-star rating. I have asked Alex, the branch manager, to get in touch with you to find out what's wrong. Hopefully we can get everything back on track for you. Kind regards James Mason james.mason@purplefrogproperty.com
3/5
GoogleRating only, no written review.
Dear Jack Moate Sorry to hear you are unhappy with us. Looking at your tenancy, I assume your comment is about your deposit statement. If you are unhappy with any deductions, you are able to dispute them. We give you information on how to do this on the deposit statement. There is also information on our website, here: https://www.purplefrogproperty.com/students/howtokeepyourdeposit/deposit-disputes/. I am sorry to hear that you think we are trying to rip you off. Neither Purple Frog or the landlord makes any profit from deductions. These are taken to pay for cleaning and maintenance which we have had to pay third -party suppliers to complete. We try to be as clear in our communications as possible, especially when it comes to deposits. This includes giving you information before the end of your tenancy about possible charges. We even give out free cleaning materials. Sorry that, in this instance, you feel that we have treated you unfairly. Please follow the instructions on the dispute page above. If you still feel that you are being charged unfairly, you are able to dispute with the third party scheme that holds your deposit. Kind regards James Mason
1/5
GoogleRating only, no written review.
Hi Zak sorry to see we only rate a 1-star review. Please cold you drop me an email at james.mason@purplefrogproperty.com so I can find out what's wrong and hopefully set it right? I look forward to hearing from you. Best regards James Mason
5/5
GoogleLeah, thanks
1/5
GoogleNightmare of an agency..
Hi Aman Singh Sorry to hear you're having problems with Purple Frog. Please could you drop me an email at james.mason@purplefrogproperty.com, so I can find out what#s gone wrong and see if we can put it right for you. I look forward to hearing from you. Kind regards James Mason
1/5
GoogleTerrible housing have had a leak, peeling wallpaper and damp, within 4 months.
Hi Jordan Sorry to hear that you've had problems with the house. While we received your report about the leak today, damp or mould hasn't been mentioned other than in this review. You can report maintenance issues online, here: https://www.purplefrogproperty.com/maintenance/ or by calling the branch. Unfortunately, sometimes in the winter mould and mildew can appear. We have information on ways to prevent this happening here: https://www.purplefrogproperty.com/blog/winter-survival-guide-1-mould-and-mildew-student-accommodation/. I can see that the wall paper was replaced, once we had been made aware of the problem. If you're unhappy with the way that your maintenance issues were dealt with, please let me know. My email address is james.mason@purplefrogproperty.com. Kind regards James Mason
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Birmingham has the most, with 762 reviews rated 4.4 out of 5, followed by Bristol with 562.
The three Purple Frog Property offices, by town:
