5/5
GoogleGreat service. Lauren was a great help getting my viewing appointment set up quick.
Trusted Agent profile · West Midlands and Nottinghamshire
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Purple Frog Property estate agents in Birmingham, Bristol and Nottingham
★★★★★
1,788 reviews across 3 offices and 1 platform
Purple Frog Property has three offices, in Birmingham, Bristol and Nottingham (West Midlands and Nottinghamshire). Together they have 1,788 reviews on 1 platform, rated 4.0 out of 5 overall.
Our offices
Purple Frog Property's three offices, most reviewed first. Each has its own page.
- Purple Frog Property Birmingham189 Dawlish Road, B29 7AW762 reviews · 762 on Google (4.4)5 in the last 90 days
- Purple Frog Property Bristol134 Whiteladies Road, BS8 2RS562 reviews · 562 on Google (3.7)1 in the last 90 days
- Purple Frog Property Nottingham363 Derby Road, Lenton, NG7 2DZ466 reviews · 466 on Google (3.7)49 in the last 90 days
Reviews on Google
Showing 1,788 reviews on Google only. Show every review
Google5/5
GoogleI novated out of Fishponds Road and Leah was in control of the whole process, she directed me in all of the right directions and acted on things quickly. Overall the service was brilliant and the refund of deposit process was very quick. Thenkyou for all of your help, I would definitely recommend yourself and Purple Frog as a whole to my friends at University..!
2/5
GoogleI stayed at a PurpleFrog property through September 2018 to September 2019 and the standard of communication was very poor for the entirety of the tenancy. Maintenance requests were very slow to be dealt with and we have still not received our deposit despite moving out roughly two months ago. The furniture provided was very poor quality and in the house there were two wardrobes and a bed broken as a consequence of wear and tear - we were charged excessively for the replacement of these with higher quality alternatives. After renting a property from a private landlord for over a month now the experience has been very different. I would never recommend Purple Frog as there are much better agencies and methods of renting in the city of Bristol.
1/5
GoogleRating only, no written review.
Agent replied
Hi Asim Sorry you're not happy with the service you've received. I understand that you have been reporting maintenance to someone who doesn't work for Purple Frog. I have asked someone from the branch to contact you about the issue. If you have any further problems reporting maintenance, please let me know. Kind regards James Mason James.Mason@purplefrogproperty.com
5/5
GoogleHayley was very efficient.
5/5
GoogleAs a group we are all satisfied with the service ms Leah wyre has given to us whilst dealing with all our questions. The help was appreciated
5/5
GoogleMy deposit return experience was simple and straight forward. I received my statement of deposit from Ms Wyre and she refunded it into my bank the same day with no problems.
5/5
GoogleThanks for al of your help with arranging viewings for me! - Leah
5/5
GoogleKate and Alex were really helpful in showing us around , and also really friendly! Thanks a lot
5/5
GoogleRob went above and beyond to make our first experience viewing houses easy and comfortable- he gave great advice and was really helpful. Overall good experience!
5/5
GoogleKatie and Alex were really friendly and approachable and made sure that my flatmates and I found a house that fully suited our requirements within an hour. Thank you guys!
5/5
GoogleI exchanged contact with Leah on live chat where she provided me with a range of properties suited to my preference !
5/5
GoogleI spoke with Leah Wyre several times via telephone, live chat and email. Leah helped me move my son into his accommodation after being in a hostel for weeks. She sent out his contract and that same day checked over all of our documents and ensured we were ready to collect keys, my son is now settled in and it wouldn’t have been possible without Leah. Thankyou for your time, patience and empathy.
5/5
GoogleFirst time using Purple Frog. It was both an efficient and friendly service. Abbey showed us round and became really helpful in us finding the property that suited everyone’s needs. Yet again, thanks for the help!
5/5
GoogleFirstly I would like to thank Leah for the patience she had with me today, I requested some viewings with specific details, prices and requests and asked Leah to find me a suited property. Within 5 minutes she sent me a link for 15 properties which all matched my search. She patiently waited for me and my friends to choose the houses we wanted to view, Leah was very responsive and had the answer to any question. Eventually (again would like to Thankyou for the patience) I was able to book myself 4 viewings in for this week! You are a star Thankyou for your help and guidance. Considering this is my last year at University, Purple Frog has been one of the easiest viewing bookings I have come across. Purple Frog is a company I would definitely recommend!!!!
5/5
GoogleLeah booked in some viewings for me quickly and was very helpful over the phone.
5/5
GoogleI was assisted by Lea throughout the process of finding a property which she found quickly and then proceeded to get me in for a viewing within the same day Thankyou for all of your help
1/5
GoogleDon't expect to hear anything from purple frog for the whole duration of your tenancy (unless they want money from you) I'm unsure whether anyone actually works there or if it's just an empty office
Agent replied
Hi Josh Sorry to hear you're having problems contacting us. We tend to let tenants enjoy living in their houses and don't contact them unless it's necessary. I can see that we sent you messages before anyone came to the property and we sent you some emails about making sure the pipes at the property didn't freeze during the winter. Please email me over the message you're trying to pass to the team and I will make sure they get it and respond to you. My email address is james.mason@purplefrogproperty.com. Kind regards James Mason
1/5
GoogleI’m only giving one star because it won’t let me leave zero stars. Avoid at all costs.
5/5
GoogleLeah helped me alot when things got confusing with payments. very good customer service
3/5
GoogleRating only, no written review.
Agent replied
Dear Helen Sorry to see we've only given you three-star service. Please would you drop me an email at james.mason@purplefrogproperty.com so I can find out what's gone wrong? I look forward to hearing from you and hopefully setting the issue right. Kind regards James Mason
1/5
GoogleThere should be an option to give this place 0 star. If you are seeking revenge on someone, just recommend they live with purple frog properties. Tired of this company and the unhelpful, incompetent and essentially non-existent staff :) Stay away!!!! They don’t pay their staff enough so instead they rob you of your deposit!!!
Agent replied
Dear Lizzie Mojibade Sorry to hear that you're struggling to get hold of us. I've tried to look you up on our tenant database, but can't find you on there. Please could you drop me an email at james.mason@purplefrogproperty.com, so I can find out what the issue is and help you solve it? I look forward to hearing from you. Kind regards James Mason james.mason@purplefrogproperty.com
1/5
GoogleWorst agent I’ve ever had. I left the property at the end of July and now (end of September) I still haven’t received my deposit! Constantly asking for extra proof of bill payments etc but once they were sent in my deposit was supposed to be back within 5 days, as stated in the email. I confirmed this with them only to get a response that it’ll be another 2 weeks! So... 5 working days my arse? Poor communication throughout the year, take ages to reply to emails. We had no warnings of handymen coming to the house, and if we got emails about them they’d be incorrectly dated. I found staff unhelpful and hard to get hold of. STUDENTS- AVOID!
Agent replied
Dear Jaz Sorry that we've messed up returning your deposit. I understand that your statement has been sent out and we've confirmed that you will have your money back on this week. If this doesn't happen, please would you contact me directly, so I can personally oversee that the payment is made to you? My email address is james.mason@purplefrogproperty.com and my direct line is 0121 513 0841. I sincerely hope that I don't hear from you and that your deposit arrives with you as promised. We ask for bills proofs to make sure that the tenants who live in a property after you aren't chased for accounts they don't owe. Once again, apologies for the delay. If you have further problems, please let me know. Kind regards James Mason
4/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
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Questions about Purple Frog Property
Which Purple Frog Property office has the most reviews?
Birmingham has the most, with 762 reviews rated 4.4 out of 5, followed by Bristol with 562.
Where are the Purple Frog Property offices?
The three Purple Frog Property offices, by town:
- Birmingham: 189 Dawlish Road, Birmingham, West Midlands, B29 7AW
- Bristol: 134 Whiteladies Road, Bristol, BS8 2RS
- Nottingham: 363 Derby Road, Lenton, Nottingham, Nottinghamshire, NG7 2DZ
