5/5
GoogleGreat service from Leah, quick responses and went from viewing the house to signing the contract very quickly!
Trusted Agent profile · West Midlands and Nottinghamshire
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Purple Frog Property estate agents in Birmingham, Bristol and Nottingham
★★★★★
1,788 reviews across 3 offices and 1 platform
Purple Frog Property has three offices, in Birmingham, Bristol and Nottingham (West Midlands and Nottinghamshire). Together they have 1,788 reviews on 1 platform, rated 4.0 out of 5 overall.
Our offices
Purple Frog Property's three offices, most reviewed first. Each has its own page.
- Purple Frog Property Birmingham189 Dawlish Road, B29 7AW762 reviews · 762 on Google (4.4)5 in the last 90 days
- Purple Frog Property Bristol134 Whiteladies Road, BS8 2RS562 reviews · 562 on Google (3.7)1 in the last 90 days
- Purple Frog Property Nottingham363 Derby Road, Lenton, NG7 2DZ466 reviews · 466 on Google (3.7)49 in the last 90 days
Reviews on Google
Showing 1,788 reviews on Google only. Show every review
Google5/5
GoogleLeah Wyre has recently taken over as my tenancy manager and has been providing a fantastic service. Communication has been frequent, with regular progress updates and if I need to make any amendments Leah has been very proactive with them. Thanks for your help!! Once my tenancies are underway I’ve also been looked after by Ben Holdnall who has gone above and beyond helping me with maintenance and sorting niggling snags that my builder was shying away from, another member of the team who has been fantastic, amongst the others.
5/5
GoogleLeah was so helpful when I contacted Purple Frog. She made sure to efficiently field all my queries and was really patient with me. As a student, this made my life so much easier and helped reassure me.
5/5
GoogleI would recommend purple frog to students looking for accomodation. They were really welcoming and made it really easy for me to move in right away. I was dealing with Abbey for the viewing and she was great at trying to make things work for me.
5/5
GoogleAbbey has been extremely helpful in helping us to find a property, with excellent service from her. She has been very understanding, kind and patient with us despite the challenges we faced trying to find the perfect property. I would definitely recommend!
5/5
GoogleLeah was kind and good
5/5
GoogleJemma at Purple Frog was very informative and super friendly.
1/5
GoogleRating only, no written review.
Agent replied
Hi Jay Sorry to see that we only rate one star. We last spoke to you in November 2018 when you enquired about a house that had already been let. I can't see that you've used our services since then. But I'm very concerned that between then and now something's happened that's upset you enough to leave a one-star rating. Please could you drop me an email at james.mason@purplefrogproperty.com, so I can find out what's happened since we last spoke? I look forward to hearing from you. Kind regards James Mason
3/5
GoogleRating only, no written review.
Agent replied
Hi Dre Sorry there's a problem with your tenancy. I've asked the branch manager to give you a call so we can sort the issue out. If you'd prefer to tell some at head office, drop me an email at james.mason@purplefrogproeprty.com and I'll see how I can help. Kind regards James Mason
5/5
GoogleI would like to thank Lauren for her excellent service today! I received a call about my viewing request within an hour of sending it in which was then directly followed up with an email. She replied quickly and was very helpful and I now have a viewing booked in and confirmed.
1/5
GoogleRating only, no written review.
Agent replied
Dear George Sorry that we only rate one star. Please could you drop me an email at james.mason@purplefrogproperty.com so I can find out what's gone wrong? I look forward to hearing from you. Kind regards James Mason
1/5
GoogleRating only, no written review.
Agent replied
Dear Damilola Sorry that we only rate one star. Please could you drop me an email so I can find out what's gone wrong and we can see if we can sort it out for you? My email address is james.mason@purplefrogproperty.com. I look forward to hearing from you, Kind regards James Mason
1/5
Googlepurple frog need to be avoided at all all costs they ruin lives from negligence never ever dealt with such an unprofessional business who take your money as a landlord or tenant
Agent replied
Dear John Sorry we've upset you. Unfortunately, I can't see you on either our tenant or client database. Please could you drop me an email at james.mason@purplefrogproperty.com? That will help enormously in finding out what's gone wrong, so we can fix it for you. I look forward to hearing from you. Kind regards James Mason James.Mason@purplefrogproperty.com
5/5
GoogleLeah on live chat was a great assistant in helping us find a suited property!
5/5
GoogleVery responsive staff! Hayley especially has helped me with sorting out some queries recently and has generally been very polite and understanding. Thanks a lot:)
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Agent replied
Dear Sean Sorry we've only rated one star. I can only find one tenant who matches your name, but they haven't lived with us for over three years. If this isn't you and your review relates to something immediate, please would you contact me at james.mason@purplefrogproperty.com? Once we know what the issue is, we can put it right. If you are a previous tenant, I hope you consider removing this review, as it does not reflect a recent experience. Kind regards James Mason James.Mason@purplefrogproperty.com
5/5
GoogleLeah helped out with all of my queries regarding my contract! Thanks for the support
5/5
GoogleEven though my house manager is not at work due to the Christmas period Leah was able to point me in the right direction and answer all my queries
5/5
GoogleLeah Wyre, was very quick in her responses. Dealt with my concerns efficiently.
5/5
GoogleThe customer service from the purple frog team - especially from Leah - was very clear and helpful! Would recommend!
5/5
GoogleI have now found 3 available accommodations thanks to Leah and her hard work.
5/5
GoogleLeah was so much help, thank you
5/5
GoogleLauren was lovely and super knowledgeable and helpful - really liked the property and the presentation of the viewing
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Questions about Purple Frog Property
Which Purple Frog Property office has the most reviews?
Birmingham has the most, with 762 reviews rated 4.4 out of 5, followed by Bristol with 562.
Where are the Purple Frog Property offices?
The three Purple Frog Property offices, by town:
- Birmingham: 189 Dawlish Road, Birmingham, West Midlands, B29 7AW
- Bristol: 134 Whiteladies Road, Bristol, BS8 2RS
- Nottingham: 363 Derby Road, Lenton, Nottingham, Nottinghamshire, NG7 2DZ
