5/5
GoogleThank you to Mani Purewal for letting our properties. Would highly recommend!
Trusted Agent profile · West Midlands and Nottinghamshire
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Purple Frog Property estate agents in Birmingham, Bristol and Nottingham
★★★★★
1,764 reviews across 3 offices and 1 platform
Purple Frog Property has three offices, in Birmingham, Bristol and Nottingham (West Midlands and Nottinghamshire). Together they have 1,764 reviews on 1 platform, rated 4.0 out of 5 overall.
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Our offices
Purple Frog Property's three offices, most reviewed first. Each has its own page.
- Purple Frog Property Birmingham189 Dawlish Road, B29 7AW762 reviews · 762 on Google (4.4)5 in the last 90 days
- Purple Frog Property Bristol134 Whiteladies Road, BS8 2RS538 reviews · 538 on Google (3.7)0 in the last 90 days
- Purple Frog Property Nottingham363 Derby Road, Lenton, NG7 2DZ466 reviews · 466 on Google (3.7)54 in the last 90 days
Reviews on Google
Showing 1,764 reviews on Google only. Show every review
Google5/5
GoogleThis is the 2nd year I have been using Purple Frog to find tenants for my properties. A special mention to Mani for the really selling the properties on the viewings which have led to more of our property portfolio being let. Great service!
1/5
GoogleHonestly, the worst agency ever. We’ve had numerous issues with our house and they’re never rectified promptly. When a fuse blew in the kitchen, we had to wait until the next morning for someone to even LOOK at the issue. When the wifi stopped working for about a week, there was little care or regard for how inconvenient this was for uni students. When the hot water and heating stop working (because this is an ongoing issue and has happened numerous times) they’re never able to sort the issue promptly. We’ve had to go several days without hot water or heating, once in the dead of winter. When maintenance is called there is a clear disregard for how inconvenient these issues are and you’re told to call back at 10am as if that fixes the frequency of the issues and how detrimental it is to live. I wouldn’t recommend any tenancy with this company for the simple fact that the maintenance team has no regard for a decent quality of life and take little effort to fix issues.
1/5
GoogleAvoid Purple Frog at all costs. My experience with this company has been extremely frustrating and disappointing from start to finish. As an international student, I trusted the information given to me by their property manager. Before leaving the UK, I clearly explained that my visa was expiring and I needed to move out early. I was reassured that everything would be fine as long as I cleaned the room and returned the keys. I did exactly that, left the room clean, took photos and videos as proof, and handed over the keys before leaving the country. After I left, they completely went back on what I was told and claimed I was still liable for rent because there was “no record” of the conversation. That is not my fault. I acted based on what their own staff told me. Now they are also trying to deduct £25 from my deposit for cleaning/rubbish removal, which is completely unjustified. The room was left clean and I have evidence. This company shows a complete lack of accountability and poor internal communication. As a tenant, especially if you’re coming from abroad, this puts you at a serious disadvantage. Do not trust verbal assurances from them. Better yet, do not deal with them at all. Very bad experience.
Agent replied · 13 April 2026
Hi Muhammad, your rent is payable until the last date of your tenancy. That’s not an unusual thing for renting. There was cleaning required and items left which needed removing, we’ve provided those photos to you. You can dispute the charges with the DPS if you do not accept them. Patrick
1/5
GooglePLEASE BELIEVE ALL THE ONE STAR REVIEWS ESPECIALLY IF YOU ARE A STUDENT. This is the worst estate agent ive ever experienced in my life. Rude Staff who never take accountability for their wrongdoings. trying to exploit students by giving them the worst properties for high prices and when problems arise they are unresponsive. Never take accountability renting a house with them is my biggest regret and any student thinking of doing same i strongly suggest you dont.
5/5
GoogleI am extremely happy with the service provided by Mani at Purple Frog. She marketed the property effectively and secured strong interest very quickly. I’m truly impressed with the effort and dedication she put into the entire process. Her communication was clear, prompt, and professional throughout, which made everything smooth and completely stress-free. I would happily recommend Mani and the team at Purple Frog to other landlords.
1/5
GoogleI’ve had an incredibly difficult experience with PurpleFrog. For months, I’ve been dealing with ongoing rent receipt issues that they have repeatedly failed to resolve, despite multiple calls and emails. Each time I’ve tried to explain the situation, I’ve been met with staff who don’t listen, dismiss concerns, and are clearly trying to get me off the phone. I was advised each month that the issue had been resolved however each month I received another email saying my rent hadn’t been received. It had gone through on time as it had done every month. This is understandably stressful and PurpleFrog do nothing to help nor seem to care. The lack of communication, accountability, and basic professionalism has made the whole process far more stressful than it needed to be. I would not recommend renting through PurpleFrog based on my experience.
5/5
GoogleMani was so helpful throughout the viewing process, and we secured a wonderful house very seamlessly because of her help! She was very passionate about the property, and it was a delight to chat to her, thank you!
1/5
GoogleI’m writing this because future students deserve protection. Living with Purple Frog has been one of the most unprofessional and distressing experiences I have ever had with a letting agency. My mentor and therapist had to intervene at one point, and even then the response from Purple Frog was cold, scripted, and completely devoid of basic humanity. Students, especially international students, need to be warned. If you’re wondering why their ratings look “above average,” it’s because they ask for a 5‑star Google review during the viewing, before you’ve even moved in. That alone should raise alarms. What follows is what actually happens once you sign. The most serious issue is their absolute disregard for tenant wellbeing. Their behaviour shows a clear pattern of taking advantage of students, particularly those who are young, international, or unfamiliar with UK housing rights. It is genuinely unsafe to rent from an agency that operates with this level of indifference. During a period when my mental health was under significant strain - a time when I genuinely needed compassion and basic human decency -I formally requested to end my contract early. They ignored everything I explained and responded with copy‑and‑paste messages that didn’t even acknowledge what I was going through. That level of dismissal during a vulnerable moment is something I will not forget, and frankly, they should not forget either. I considered reporting them to the ombudsman, but the process is long and I am trying to finish my degree. Even now, seeing their letting signs around the city is enough to bring back the stress of dealing with them. Financially, their practices are equally alarming. I was pushed into paying extra rent directly to another tenant out of pocket, something that is not how rent is supposed to be handled under UK tenancy law or client money protection rules (Landlord and Tenant Act 1985). It left me financially exposed, and when I raised it, I was told it was “not our problem.” Completely unacceptable for a regulated letting agent. Refunds for payments already made were withheld instead of being returned promptly. I spoke with the city council and local councillors, who confirmed I had grounds for legal action. I didn’t pursue it because it would take months, and Purple Frog knows students don’t have the time or energy to fight them. They rely on that. Communication was excellent before we signed the contract. After that, it deteriorated immediately. We were not informed about viewings until they were already scheduled, despite having lived in the property for only a couple of months. Emails went unanswered for weeks, forcing us to go into the office in person for even basic questions. They also increased the rent for the following year without notifying us. I understand rent rises happen, but the complete lack of courtesy or explanation made it impossible to plan financially. The property itself was handed over in an appalling state. It had not been cleaned before our arrival: rubbish left by previous tenants, broken heaters, a non‑functional kitchen extractor, a poor‑quality shower, and general dirt throughout. They failed to provide the required HMO documentation despite having us sign the contract. Maintenance staff entered the property wearing shoes despite our requests, and on a rainy day their boots left mud all over our white rugs. While they schedule maintenance quickly, the standard of care is extremely low. Parents: if you are arranging accommodation for your child, avoid Purple Frog entirely. University‑managed housing is far more accountable. Students: know your rights, and do not allow agencies like this to exploit you, because they count on being able to. TL;DR: Purple Frog treats students like disposable numbers. They count on you being too overwhelmed to fight back. To the people running this company: the way you treat tenants is shameful. Zero stars for basic humanity.
5/5
GoogleIsaac was brilliant at organising a viewing time that worked for us as well as being exceptionally polite :)
1/5
GoogleREMEMBER ALL THESE REVIEWS ARE CARRIED OUT WHEN YOU COLLECT YOUR KEYS ,AFTER NINE MONTHS OF LIVING IN THE IN THE ACCOMADTION ITS A TOTALLY DIFFERENT STORY
5/5
GoogleOllie was EXTREMELY helpful
5/5
GoogleGreat experience! We were shown around by a lovely agent called Mani who was very accommodating and ready to provide all the information we needed to go ahead!
5/5
GoogleWe had a viewing with Mani who was amazing!! Such a lovely woman, gave us a thorough tour and answered any questions. Done a lot of house viewings and this was by far the best. Made the process really easy.
5/5
GoogleHad a great experience viewing a house with Mani. She was very nice and welcoming and made the experience as comfortable as possible for us!
5/5
GoogleFantastic experience, Mani Purewal walked us through each stage of the process right from the beginning until we shook hands at the end, comes highly recommended 5*
5/5
GoogleWent for a viewing in Beeston with purple frog led by Mani and we were delighted with her professionalism and enthusiasm for the property. She was very informative and had answers to any questions we had. Would recommend.
5/5
Googlemonty at purple frog was super helpful! he showed us a range of houses that were selected with our exact requirements in mind, he was super friendly and made what had been a bit of a stressful situation super easy and fun! we’ve secured our second year house with purple frog and from our experience they’re the best company out there, super attentive and friendly rather than rushing and pushing like other companies we went to - thanks!
5/5
GoogleJoe was very helpful in showing our group of 7 around our property, answered all the questions we had and supported us in securing a holding deposit
5/5
GoogleMonty at purple frog was really great. he showed us around 4 properties, knew what he was talking about and explained everything very clearly. He spoke about his time as a student at UoB which really helped as he could empathise with us in the different aspects of house searching so with that in mind he found us a perfect house
4/5
GoogleVery helpful and detail
5/5
GoogleOllie has been amazing and proactive. He is prompt at communicating and has made moving houses easy.
1/5
GoogleDon’t know what’s more embarrassing, your name or the fact you open at 10 every day
Agent replied · 13 April 2026
Thanks for your constructive feedback Dan. We answer our phones 24/7. Most of our team are in the office before 10am, preparing for the day. If there is anything you need help with, please get in touch: patrick@purplefrogproperty.com
2/5
GoogleRented a house with these guys for my second year of university and it was an interesting experience. The Bristol branch in particular has had major staffing issues as I was informed throughout the year, making communication extremely poor. Our house wasn't in the best condition, broken toilet seats, generally not maintained, a shower that leaked into the downstairs bedroom to name a few. While some of these issues were sorted, it was an uphill battle, fighting to get hold of the branch themselves. It would take multiple phone calls and emails to get through to them, and when they got back to you, information was limited. I do feel bad for Michael, who seemed so overworked at times, doing the jobs of many, so I can't blame him entirely for our issues, I'd blame the poor organisation of the branch and business itself to let it get to that state. Our landlord himself did not want to work with this estate agent again, due to high costs and just awful communication on their part, making it so hard to keep a property in decent condition. I am very aware student houses are not the best of the best, but as a paying tenant, I expect to be treated as such, and my housemates and I would advise heavy caution in renting with this company.
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Questions about Purple Frog Property
Which Purple Frog Property office has the most reviews?
Birmingham has the most, with 762 reviews rated 4.4 out of 5, followed by Bristol with 538.
Where are the Purple Frog Property offices?
The three Purple Frog Property offices, by town:
- Birmingham: 189 Dawlish Road, Birmingham, West Midlands, B29 7AW
- Bristol: 134 Whiteladies Road, Bristol, BS8 2RS
- Nottingham: 363 Derby Road, Lenton, Nottingham, Nottinghamshire, NG7 2DZ
