1/5
GoogleRoaches in the kitchen, filthy kitchen, maintainence never come, never answer the phone. overall bad service
Trusted Agent profile · West Midlands and Nottinghamshire
Verified
Purple Frog Property estate agents in Birmingham, Bristol and Nottingham
★★★★★
1,788 reviews across 3 offices and 1 platform
Purple Frog Property has three offices, in Birmingham, Bristol and Nottingham (West Midlands and Nottinghamshire). Together they have 1,788 reviews on 1 platform, rated 4.0 out of 5 overall.
Our offices
Purple Frog Property's three offices, most reviewed first. Each has its own page.
- Purple Frog Property Birmingham189 Dawlish Road, B29 7AW762 reviews · 762 on Google (4.4)5 in the last 90 days
- Purple Frog Property Bristol134 Whiteladies Road, BS8 2RS562 reviews · 562 on Google (3.7)1 in the last 90 days
- Purple Frog Property Nottingham363 Derby Road, Lenton, NG7 2DZ466 reviews · 466 on Google (3.7)49 in the last 90 days
Reviews on Google
Showing 1,788 reviews on Google only. Show every review
Google3/5
GoogleDidn't fix boiler for a week during winter, and when an engineer was sent out, the problem persisted. Sent out engineers a couple more times but boiler was never properly fixed.
Agent replied · 30 July 2023
Hi dGG, thanks for your feedback. I'd be grateful if you could email me (patrick@purplefrogproperty.com) with more details to see if I can resolve things for you. Patrick
1/5
GoogleThis agent took holding deposits from two groups on the same property (not allowed under holding deposit rules). They have failed to return the money to the group who they didn’t let the property to, in over three weeks. (7 days is the maximum they are allowed to keep holding fees in case of rental not going ahead).NegativeProfessionalism
1/5
GoogleDO NOT GO WITH PURPLE FROG IF YOU ARE A STUDENT. Very unprofessional, chasing them for deposits back and were very unhelpful on the phone, spoke to 4 different agents before one of them knew what to do. terrible.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleMy friend and I have been looking for a place today and we were stuck over questions about prices & viewings. We had wonderful support from Beckie and would thoroughly recommend Purple Frog as a business to anybody who needs some support finding a property.PositiveResponsiveness, Professionalism
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleChris was very nice and helpful, he explained everything clearly.PositiveProfessionalism
1/5
GoogleThis company is pathetic. They fail to respond to phone calls, have no answer phone and do not pass on messages internally. My son has had to move out as his flat was flooded and they did nothing for over a week. Do not rent through them.NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleNever on the phone, dont reply, very unprofessional. Trying to get an issue resolved for my sons flat. I simply cant contact them. Really Realy UnprofessionalNegativeResponsiveness
1/5
GoogleWorst agency ever! It's been 2 months and still not heard anything about our deposit. They just take your money and don't care about you. Would take ages for them to even get back to us with maintenance when we were there. And there were a lot that needed fixing. Like for one, when we moved in, the toilet seat was broken. We had to go buy one for them to replace. Boiler stopped working and all sorts. They don't even respond to email and when you call, they give you rubbish answers. They just lie to you. Honestly, don't even bother with renting with this agency. Save your money and go private, rather than with an agency. Would've stayed in that second year home if we didn't have less peopleNegativeResponsiveness, Professionalism
1/5
GoogleThey made many unfair deductions to our deposit after we left the house in a better condition than we found it in. They kept our deposit for 3 months whilst we tried to reason with them. They would not respond for months at a time after emailing and calling them multiple times a week. We had asked them to send us a check out report with evidence of what they are charging us for (photos and invoices from contractors etc.) - they refused to send any of this information over. They then tried to offer a 30% discount in the deductions, trying to coerce us into settling so they can pocket the money. We didn't fall for this scam, instead we spoke to the regional manager who admitted they had none of the information they needed to charge us for anything (no photos, no checkout report, no invoices). This left them no choice but to give us all of the deposit back... after three months and loads of hassle. The manager was also quite rude on the phone but at least he did his job like he should've 3 months ago. :( Do not rent with purple frog, if you are looking for a student house to rent go on unipol and find a private landlord - it will save you a lot of hassle.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleJack was super helpful during the house viewings today, professional and polite.PositiveResponsiveness, Professionalism
1/5
GoogleOne of the worst letting experiences I’ve EVER had! The Nottingham branch is very unprofessional and unresponsive through tenancy. When left in a house with no heating or hot water in the middle of winter for over a week. We were provided with 2 small under desk heaters from their office for a 4 storey house. Which was completely unacceptable. Additionally when we had vacated the property it took over 60 days to receive a deposit statement in which contained ridiculous chargers with no proof or evidence for charge. Despite us having evidence to dispute the charges, most disputes were completely dismissed/ not even acknowledged. It seems that purple frog’s business plan is to exploit their clients, by not responding/ reading emails/ not picking up phone calls. In order to hold deposits until clients give up. Over 30 emails, 25 phones calls and 100 days from vacating the property, purple frog are still holding our deposits of over £1000. Completely unprofessional almost to the point of scamming.NegativeProfessionalism
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
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Questions about Purple Frog Property
Which Purple Frog Property office has the most reviews?
Birmingham has the most, with 762 reviews rated 4.4 out of 5, followed by Bristol with 562.
Where are the Purple Frog Property offices?
The three Purple Frog Property offices, by town:
- Birmingham: 189 Dawlish Road, Birmingham, West Midlands, B29 7AW
- Bristol: 134 Whiteladies Road, Bristol, BS8 2RS
- Nottingham: 363 Derby Road, Lenton, Nottingham, Nottinghamshire, NG7 2DZ
