Trusted Agent profile · West Midlands and Nottinghamshire
Verified
★★★★★
1,756 reviews across 3 offices and 1 platform
Purple Frog Property has three offices, in Birmingham, Bristol and Nottingham (West Midlands and Nottinghamshire). Together they have 1,756 reviews on 1 platform, rated 4.0 out of 5 overall.
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Purple Frog Property's three offices, most reviewed first. Each has its own page.
Showing 1,756 reviews on Google only. Show every review
1/5
GoogleConstantly mismanaged property, including after a break in, and repetitively made mistakes around rent payments. They then failed to pay deposit back on time and overall caused many issues.
Hi Joel, I can’t see that you’ve been a tenant with us recently. If there is anything I can help with, please email me patrick@purplefrogproperty.com
5/5
GoogleLovely staff and attentive. Mani, Mia and Holliebea are all excellent!!! Highly recommended
Thanks so much for your feedback Polly! 😁 …
1/5
GoogleAvoid! I'm down as a gaurentor and dispite all payment beings up to date them constantly bombard me (at least twice a day) with threatening texts/Emails. I've tried many times to call them but the phone just rings and rings.....
1/5
GoogleBloody ridiculous process. Staff inside the office don’t know what day it is
Hi Hamaad, I’m sorry if you’ve had a difficult experience today. We have hundreds of tenancies starting the same day and the team are working very hard to make sure things run as smoothly as possible. If there is something I can help with, drop me a message, patrick@purplefrogproperty.com
5/5
GoogleI was shown around a property by Mia. She was really friendly and knowledgeable.
1/5
GoogleThey are impossible to get hold of and will send you a text maybe once a week out of boredom. If you are trying to view a property with them I wouldn't even bother. Complete waste of time
2/5
GoogleI had a viewing with this agency and it was nice, we were offered a discount on a property but we were simply not sold on any of the houses we saw. After getting a few very insistent texts and emails I let them know that we weren’t interested and to not text any more but they didn’t stop contacting me repeatedly on email and text so much that I had to block their contacts. This is really unfortunate and soured any nice experiences with this agency.
Hi Isabella, that shouldn’t have happened I’m sorry, I’d appreciate it you could email me so I can work out what went wrong. Patrick@purplefrogproperty.com
5/5
GoogleMani was very helpful today. She showed me around the houses with expert knowledge and pulled strings to help us out. Amazing service 10/10
5/5
GoogleWe were a hassle to deal with, people dropping out constantly however Mani still pushed through and found us a suitable house. We would like to thank her as it was very short notice and appreciate the many phone calls she had to pick up from us.
5/5
GoogleHave dealt with Purple Frog for over a year now and Mia Lawson has always been helpful and professional going above and beyond to assist. A valuable asset to the company
5/5
GoogleMani has been super helpful and has kept us up to date with regard to finding tenants for our property and has been key in securing new tenancies. I cannot rate her highly enough. Similarly, Mia, the apprentice, has been really helpful with any queries about the property. Highly recommended.
5/5
GoogleI have been very happy with the service provided by Mia at Purple Frog Property. She has gone above and beyond to ensure that the property adverts look great and has always been very responsive and helpful throughout the process. Excellent service overall, highly recommended.
5/5
GoogleMia from the Purple Frog was very helpful when showing us around the property. She answered our questions clearly and made the viewing easy and comfortable. We really appreciated her friendly and professional service.
5/5
GoogleMani has been brilliant in negotiating for me and my friends with the landlord. She has been in constant communication with me in trying to get a suitable house and contract. Props to you purple frog
5/5
GoogleA big thank you to Mani and Mia who have successfully let my properties. Mani has a great understanding of the local letting market and was able to present my properties effectively to gain maximum viewings. I am happy to recommend them.
5/5
GoogleMike is the best !! Super efficient and great communication throughout the process
5/5
GoogleThank you to Mani Purewal for letting our properties. Would highly recommend!
5/5
GoogleThis is the 2nd year I have been using Purple Frog to find tenants for my properties. A special mention to Mani for the really selling the properties on the viewings which have led to more of our property portfolio being let. Great service!
1/5
GoogleHonestly, the worst agency ever. We’ve had numerous issues with our house and they’re never rectified promptly. When a fuse blew in the kitchen, we had to wait until the next morning for someone to even LOOK at the issue. When the wifi stopped working for about a week, there was little care or regard for how inconvenient this was for uni students. When the hot water and heating stop working (because this is an ongoing issue and has happened numerous times) they’re never able to sort the issue promptly. We’ve had to go several days without hot water or heating, once in the dead of winter. When maintenance is called there is a clear disregard for how inconvenient these issues are and you’re told to call back at 10am as if that fixes the frequency of the issues and how detrimental it is to live. I wouldn’t recommend any tenancy with this company for the simple fact that the maintenance team has no regard for a decent quality of life and take little effort to fix issues.
1/5
GoogleAvoid Purple Frog at all costs. My experience with this company has been extremely frustrating and disappointing from start to finish. As an international student, I trusted the information given to me by their property manager. Before leaving the UK, I clearly explained that my visa was expiring and I needed to move out early. I was reassured that everything would be fine as long as I cleaned the room and returned the keys. I did exactly that, left the room clean, took photos and videos as proof, and handed over the keys before leaving the country. After I left, they completely went back on what I was told and claimed I was still liable for rent because there was “no record” of the conversation. That is not my fault. I acted based on what their own staff told me. Now they are also trying to deduct £25 from my deposit for cleaning/rubbish removal, which is completely unjustified. The room was left clean and I have evidence. This company shows a complete lack of accountability and poor internal communication. As a tenant, especially if you’re coming from abroad, this puts you at a serious disadvantage. Do not trust verbal assurances from them. Better yet, do not deal with them at all. Very bad experience.
Hi Muhammad, your rent is payable until the last date of your tenancy. That’s not an unusual thing for renting. There was cleaning required and items left which needed removing, we’ve provided those photos to you. You can dispute the charges with the DPS if you do not accept them. Patrick
1/5
GooglePLEASE BELIEVE ALL THE ONE STAR REVIEWS ESPECIALLY IF YOU ARE A STUDENT. This is the worst estate agent ive ever experienced in my life. Rude Staff who never take accountability for their wrongdoings. trying to exploit students by giving them the worst properties for high prices and when problems arise they are unresponsive. Never take accountability renting a house with them is my biggest regret and any student thinking of doing same i strongly suggest you dont.
5/5
GoogleI am extremely happy with the service provided by Mani at Purple Frog. She marketed the property effectively and secured strong interest very quickly. I’m truly impressed with the effort and dedication she put into the entire process. Her communication was clear, prompt, and professional throughout, which made everything smooth and completely stress-free. I would happily recommend Mani and the team at Purple Frog to other landlords.
1/5
GoogleI’ve had an incredibly difficult experience with PurpleFrog. For months, I’ve been dealing with ongoing rent receipt issues that they have repeatedly failed to resolve, despite multiple calls and emails. Each time I’ve tried to explain the situation, I’ve been met with staff who don’t listen, dismiss concerns, and are clearly trying to get me off the phone. I was advised each month that the issue had been resolved however each month I received another email saying my rent hadn’t been received. It had gone through on time as it had done every month. This is understandably stressful and PurpleFrog do nothing to help nor seem to care. The lack of communication, accountability, and basic professionalism has made the whole process far more stressful than it needed to be. I would not recommend renting through PurpleFrog based on my experience.
5/5
GoogleMani was so helpful throughout the viewing process, and we secured a wonderful house very seamlessly because of her help! She was very passionate about the property, and it was a delight to chat to her, thank you!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Birmingham has the most, with 762 reviews rated 4.4 out of 5, followed by Bristol with 538.
The three Purple Frog Property offices, by town:
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