5/5
GoogleGeorgia has conducted a wonderful room tour here.
Trusted Agent profile · West Midlands and Nottinghamshire
Verified
Purple Frog Property estate agents in Birmingham, Bristol and Nottingham
★★★★★
1,756 reviews across 3 offices and 1 platform
Purple Frog Property has three offices, in Birmingham, Bristol and Nottingham (West Midlands and Nottinghamshire). Together they have 1,756 reviews on 1 platform, rated 4.0 out of 5 overall.
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Our offices
Purple Frog Property's three offices, most reviewed first. Each has its own page.
- Purple Frog Property Birmingham189 Dawlish Road, B29 7AW762 reviews · 762 on Google (4.4)5 in the last 90 days
- Purple Frog Property Bristol134 Whiteladies Road, BS8 2RS538 reviews · 538 on Google (3.7)0 in the last 90 days
- Purple Frog Property Nottingham363 Derby Road, Lenton, NG7 2DZ458 reviews · 458 on Google (3.7)46 in the last 90 days
Latest reviews from every Purple Frog Property office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleDid a house viewing with Gift today and she was so kind and helpful
5/5
GoogleGift is well experienced while communicating with their customers. Thumbs up
5/5
GoogleGift was great, she helped us make the best decision.
5/5
GoogleHad a house tour with Hannah and she was lovely and answered all my questions. Thanks!
5/5
GoogleGift# 110%. I really admire your dedication to your work. Great job on that presentation. Your insights really good for the future .thank u.
5/5
GoogleGift was extremely helpful and informative. The viewings were great and very straight forward.
5/5
GoogleVery good service. Was easy to get a time to book a viewing. The estate agent, Lloyd, arrived promptly and was very clear in answering any questions I had and any information about the property.
4/5
GoogleI was happy with their customer service and gift was so kind enough to show me around and explain to me about the property.
5/5
GoogleI just had a wonderful property viewing with Georgia; she was really friendly, patient, and helpful. She made a good impression about the property also ensure that I got all the information I required.
5/5
GoogleLloyd is an excellent advisor, he organized quick house viewings for us students when we needed it the most. He was knowledgeable and serviceable. Would definitely contact again.
5/5
GoogleJoe from Purplefrog was so helpful and came after hours to come help me open my room door lol 😭 Thanks Joe 😁😁😁 …
1/5
GoogleAVOID LIKE THE PLAGUE The lack of communication and incompetence in this business is laughable. They will take advantage of students. No matter how many times you check information they will give it to you wrong. Very unethical with pressuring to make a decision to make the rent in full.
Agent replied · 22 October 2024
Hi Angie. Our team work hard to provide the best service to all our tenants, we don’t take advantage of anyone. Our student tenants are asked to have a UK based guarantor who will pass a credit check, or pay Housing Hand to act as their guarantor, or failing that pay all rent up front. These options are clearly explained up front when reserving a property.
1/5
GoogleAVOID AVOID AVOID Wasted 2 years of my life dealing with the incompetent mess of this agency. I have a 8200 word report of all the difficulties we experienced during the tenancy. Feel free to reach out if anyone wants to read before signing a tenancy agreement. From the beginning of the one year tenancy we consistently had issues. The property was in an appalling condition at the start of the tenancy. The agency were extremely difficult to communicate with: impossible to contact, giving false information, promising to pay tenants for not having WIFI as written in the tenancy agreement, and even lying. E.g. When trying to find out information about deposit return, I rang the agency to speak to the property manager and I was told he was not there so I spoke to someone else. After the call I realized I needed to ask another question. Not 2 minutes later I called and the property manager answered the phone. Clearly he did not want to speak to me the first time I rang and he heard my name. The lack of competency got to such an extend that after being ignored when we reported the many maintenance issues, we contacted environmental health to get the maintenance issues fixed. They created a report which had about 15 issues that needed attending to. As soon as the report was issued, the agency then decided to inspect the property. During the inspection, I was interrogated by the property manager about the issues which Environmental Health recorded. This made me incredibly uncomfortable. When asked about any compensation from the agency, the property manager said we could have a free takeaway! AN ABSOLUTE JOKE. For everything we had suffered through with issues like a broken boiler, no internet and rats, this was really the best compensation they offered. If you enjoy getting your bedroom broken into by a letting agency, Purple Frog is the letting agent for you! We came back from Christmas to find that two of the bedroom doors had been kicked in by the agency because the electrician wanted to test if the sockets had power. The agency told us they had to break the doors down because the cold weather made them expand, but the real reason was on-going mould in both bedrooms. Fixing the doors became an urgent issue but the agency did not meet their deadline, as we expected, instead it took over a month to install a new lock. Each Bedroom was unable to be locked for a month which did not make me feel safe living here. I could write an novel about everything we experienced like the rats. Don't expect the process to get the deposit back to be easy. We moved out in August 2023. We received the money for some of the deposit back in March 2024. They will hardly communicate with you about utility usage. We kept on top of the utility usage throughout the tenancy but this was impossible because the agency very rarely gave us any information and often ignored us. A coincidence I'm not sure, but according to the agency's utility breakdown, we, the tenants, apparently went over the usage allowance by the exact amount that was left of our deposit after they deducted false cleaning fees from us. We cannot understand how we managed to exceed the utility usage allowance by £1200+ when we were very restrictive with our usage and only stayed at the property during University semesters. My advice is buy a tent and stay in that instead of wasting your time and money renting with this dreadful agency. Main issues: terrible communication, broken boiler, no internet, rats, disgusting condition of property at start of tenancy, bedroom doors kicked down, not enough bins to deal with waste, agency ignoring tenants, wasting countless hours trying to live in a semi-decent house, electrics in the entire house needed rewiring, environmental health had to get involved after agency refused to address all the maintenance issues, basement being an absolute mess, a container full of petrol found above a faulty fuse box, damp in bedrooms being a on-going issue and being told to keep the windows open rather than the agency dealing with the mould properly
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleSal.
5/5
GoogleSal is really helpful and polite
5/5
GoogleIt was great working with Bec .
5/5
GoogleSal was amazing and funny and very informative
5/5
GoogleVery nice experience with Sal, very friendly and informative
5/5
GoogleSal was great really friendly and really loved the house !
5/5
GoogleSal was very informative and helpful ! also very cheerful and the tour was very good
5/5
GoogleSal made the viewing really enjoyable and informative !! i really enjoyed the tour
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Purple Frog Property
Which Purple Frog Property office has the most reviews?
Birmingham has the most, with 762 reviews rated 4.4 out of 5, followed by Bristol with 538.
Where are the Purple Frog Property offices?
The three Purple Frog Property offices, by town:
- Birmingham: 189 Dawlish Road, Birmingham, West Midlands, B29 7AW
- Bristol: 134 Whiteladies Road, Bristol, BS8 2RS
- Nottingham: 363 Derby Road, Lenton, Nottingham, Nottinghamshire, NG7 2DZ
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