Trusted Agent profile · West Midlands and Nottinghamshire
Verified
★★★★★
1,788 reviews across 3 offices and 1 platform
Purple Frog Property has three offices, in Birmingham, Bristol and Nottingham (West Midlands and Nottinghamshire). Together they have 1,788 reviews on 1 platform, rated 4.0 out of 5 overall.
Purple Frog Property's three offices, most reviewed first. Each has its own page.
Showing 1,788 reviews on Google only. Show every review
5/5
GoogleThe service given by the team was amazing! They were quick to book a viewing based on our convenience and found a place that fit right in our budget. My friend & I were welcomed by Charlotte, a wonderful advisor. She was extremely sweet and patient with us and answered all our queries. She was kind enough to take us with her to different sites and made sure we were satisfied with our viewing!
1/5
GooglePurple Frog Bristol is a very poorly run company. They don't support their tenants at all. I had a room with very poor maintanenace and severe mould, and did not receive any support after months of calling and emailing. This was a blatant breach of contract. They are very very very slow to respond to phone calls and emails. And even then, it has to be repeated calls. If you only call or email once, you will be ignored. When it came time for us to receive our deposits, the company Purple Frog hired miraciously found damage and areas of the house which were not clean. This is despite the fact that the people still at the property had thoroughly cleaned the house, and despite the fact that we already paid a monthly cleaning fee. When I repeatedly pointed out to Purple Frog that the inventory did not include corresponding photos for these areas of the house (eg under the fridge, random places no one goes to or looks at), meaning they had no proof we had made these areas dirty, I got crickets and deception. Had I bothered to sue I'm sure I would've won pretty easily. If I recall correctly, Purple Frog also placed a fee onto all of our bills for repairs of some of the rooms, despite each person being on an individual contract rather than a share contract. After the cost of additional cleaning of the common area was deducted from the deposit, it took Purple Frog something like 6 months to refund what was left of the deposit, after continously calling them. If you read other reviews, you'll see that this is pretty standard behaviour for Purple Frog. The manager at the Bristol branch, Charlotte Mellor, was incompetent and lazy. She has to be told the same thing over and over again, and will do her best to ignore you and shirk responsibility. She says that she "forgets". I had to explain to her how to keep notes, over the phone, after she "forgot" to follow up on my deposit three times in a row. I feel bad for Bristol students, there are so few good options available when it comes to renting. I would suggest avoiding Purple Frog. Their primary purpose is to protect the profits of their landlords. Charlotte said as much herself. They will do nothing for you.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleWas shown a the property by Charlie. Excellent at answering all my questions and very friendly.
4/5
GoogleMaddy went above and beyond to help us find a property. Her dedication and care truly touched us. Thank you, Maddy
1/5
GoogleFrauds! Doesn’t rectify any of the complaints, doesn’t take prompt action for even issues with necessities like water supply but at the of the contract, will have the audacity to charge £60 for every single room in the name of cleaning. Better to stay away from this useless team!
5/5
GoogleJust had some house viewing with Charlotte. She was super nice and professional.
5/5
GoogleWe got to view the listings with Hayden. He was pretty nice and answered all of our queries. The listings were nice as well, will probably go ahead with one of the properties we saw through them
5/5
GoogleI had a lovely experience viewing properties with Charlie from purple frog this time round. I have been with purple frog for the last two years but this was the first time I can say I thoroughly enjoyed being taken around to see properties. Her patience and warmth really made the process very enjoyable and less stressful.
5/5
GoogleI recently had the pleasure of working with Charlie and I cannot recommend her highly enough! From the very beginning, Charlie was incredibly kind, helpful, and sweet. She guided me through the entire process of finding the perfect property with such care and professionalism. Thank you, Charlie, for your tremendous help and outstanding service!
5/5
GoogleI was shown a property by Charlie, who was lovely. She was so friendly, accommodating and explained everything clearly. Charlie was even kind enough to wait for my friend who was lost trying to find the house, and her patience was appreciated. Charlie showed exceptional marketing skills alongside her friendly approach. I would recommend her, without shadow of a doubt, to other potential tenants!
5/5
GoogleRating only, no written review.
5/5
GoogleSmooth checking out process by Sal. What a guy !
5/5
GoogleAlice gave me much help for solving problems in the contract and payment. She’s amazing!
5/5
GoogleIt was a good one, Alice really helped in making things very easy for me. Kudos to her.
5/5
GoogleCarla has been absolutely amazing today, she has helped us with all of our problems after moving to our new property. Nothing was too much trouble, and most issues were fixed within 24 hours.
1/5
GoogleMy daughter had an inspection with one of the agents- Harriet. She texted me to say it was going to take longer than expected as she and her house mate were told the house should be “clean to hotel standards”. The house was very clean. Harriet however was asking them to clean the skirting, remove a single strand of hair from the back of one of the toilets and remove a cobweb from the high ceiling and more. I had to intervene as there was no sign of them being able to leave. She claimed that the house would be cleaned by professionals yet there were a group of students waiting to move in. My daughter and her housemate left it far cleaner than when they moved in. My daughter has had multiple issues with the house including a ground floor window that wouldn’t close. No show for that but using every excuse to withhold their deposit. Shockingly bad service, arrogant and demeaning attitude from the agent. All round awful experience. Avoid at all costs!!
5/5
GoogleJust started a new tenancy the team is great. And Bec is really prompt on setting up everything really quickly, all my documents and tenancy got processed in a day thank you so much for that Bec, you are great. Also Michael was really helpful with everything on the front desk. Hope to have a wonderful experience with these guys.
5/5
GoogleI recently had an issue with my mattress moving into a new property. However I just wanted to praise the way the issue was handled by Sal who works at purple frog. He went above and beyond to ensure the issue was solved promptly and handled the situation in a very polite and professional manner even on his day off he is an asset to this company.
5/5
GoogleOur Property Manager is Scott Simpson and we always get fantastic service from him. He is always helpful and friendly and always responds quickly to any requests.
5/5
GoogleJust started a new tenancy the team is great. And Bec is really prompt on setting up everything really quickly, all my documents and tenancy got processed in a day thank you so much for that Bec, you are great. Also Michael was really helpful with everything on the front desk. Hope to have a wonderful experience with these guys.
5/5
GoogleRating only, no written review.
5/5
GoogleTom H was very helpful
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Birmingham has the most, with 762 reviews rated 4.4 out of 5, followed by Bristol with 562.
The three Purple Frog Property offices, by town:
