5/5
GoogleGeorgia was an excellent estate agent, extremely kind, professional, and attentive. She provided me with all the information I needed, ensuring I felt informed and confident throughout the viewing. Thank you so much!
Trusted Agent profile · West Midlands and Nottinghamshire
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Purple Frog Property estate agents in Birmingham, Bristol and Nottingham
★★★★★
1,788 reviews across 3 offices and 1 platform
Purple Frog Property has three offices, in Birmingham, Bristol and Nottingham (West Midlands and Nottinghamshire). Together they have 1,788 reviews on 1 platform, rated 4.0 out of 5 overall.
Our offices
Purple Frog Property's three offices, most reviewed first. Each has its own page.
- Purple Frog Property Birmingham189 Dawlish Road, B29 7AW762 reviews · 762 on Google (4.4)5 in the last 90 days
- Purple Frog Property Bristol134 Whiteladies Road, BS8 2RS562 reviews · 562 on Google (3.7)1 in the last 90 days
- Purple Frog Property Nottingham363 Derby Road, Lenton, NG7 2DZ466 reviews · 466 on Google (3.7)49 in the last 90 days
Reviews on Google
Showing 1,788 reviews on Google only. Show every review
Google1/5
GoogleIf i could give 0 stars, I would. Purple Frog have major communication issues. Back and forth emails for weeks as they’d leave my emails unresponded. When i did receive a response, it wasn’t helpful - particularly from Beckie. I will say Michael helped me out the most but, even then, it was not substantial enough for a company that specifically works with students and deals with our money, they do not care about us enough. They are also very misinformed and basically told me that I would be receiving my deposit back from them through their deposit return scheme then later changing this to I had to deal with the return of my deposit on my own and talk to the landlord, myself and it was none of their problem, essentially. I will warn all future students, as soon as you sign please make sure you ask them how and who is protecting your deposit as I was never told this information and it caused me a lot more problems than it should have. As someone who had signed with them, this was upsetting to hear and also news to me. I had come to them with an issue and they weren’t forthcoming or even willing to help me with it, despite it being their job (in my opinion). No problem with the property we had signed on to or anything like that but if you’d like an agency that actually helps you deal with problems that may arise, especially in times of need, please avoid Purple Frog.
5/5
GoogleI recently had a viewing with Maddie, right from the start, she was super friendly and made me feel comfortable. She answered all my questions and really knew all the information about the place and the area. Maddie made the whole experience easy, stress free and enjoyable . She was patient and took the time to explain everything!! , which I really appreciated. She genuinely cared about helping me find the right place. I’m really excited about moving in !
5/5
GoogleI had the absolute pleasure of working with Beckie Roe, and she was nothing short of amazing! I was feeling incredibly distressed about sorting out my contract, but Beckie went above and beyond to help me through it. She was incredibly patient, even after I called her about 5 times (haha), and each time she answered all my questions with care and clarity. When things got difficult, she didn’t hesitate to go out of her way to find every possible solution, and thanks to her, my contract is now fully sorted. Without Beckie, I would still be stressed and struggling. I can’t recommend her enough! Thank you, Beckie!
1/5
GoogleMy experience with purple frog has not been great after living in one of their properties for one year. When we moved into the place the house was unclean and in disrepair. There were rats living in the walls and kitchen, which were then taken care of by pest control a few months after moving in, leaving the smell of dead rat in the house for a while. The washing machine was broken and after quite a few weeks of not having one we finally got it repaired, and then pressed with charges if it were to break again. The dryer did not work, and yet again took a few weeks to replace. There were 3 hoovers in the property all of which didn’t work properly, until I repaired one. Mould was present in many of the rooms, and this wouldn’t be looked at until way into the tenancy. Trash was left in the front and back gardens from previous tenants that we cleaned up. The upstairs shower did not work well, and the lights did not work, leaving a house of 8 people to use one shower between them for a whole year. And all of this after we moved into the house a whole month after the listed starting date due to maintenance supposedly being done on the house. After all this we’ve been charged for cleaning on our deposits (after leaving the house in a much better condition than we got it) which we won’t dispute as we just want our remaining deposits back as they’ve already gone past their promised 28 days deposit return by 10 days.
5/5
GoogleCharlotte was so prompt in responding to my query. She not only responded but also gave me a link to view similar properties as the property I was interested in was no longer available. Thank you very much, Charlotte, for your professionalism.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleUseless, no care for students. Lived in a mould ridden property with no care from their part. Delays of over two months to get our deposit, coupled with excuses that shift blame to the landlord, only highlight a lack of accountability on their part. It's disappointing when agents fail to advocate for their clients, leaving students feeling neglected and frustrated in an already challenging housing market.
1/5
GoogleShockingly bad student property with mould, broken glass and frames of windows and broken electric sockets, broken manky furniture, smelly fridges that are rusted out and electrically non compliant with safety regulations... in Fishponds Road, sticky dirty carpets, rusty radiators (more rust than radiator!) the list goes on...... Purple Frog Bristol NEVER answer their phone and NEVER answer emails, they sent a maintenance man three weeks ago who made a long list and has now quit the company (there's a surprise'!). This property does not meet current regulations, is unsafe, filthy and disgustingly poor in every respect. PARENTS BEWARE DO NOT ALLOW YOUR STUDENT SON OR DAUGHTER TO WASTE MONEY ON THIS COMPANY!!!!
1/5
GoogleCompletely messed around with holding deposit return- we were told conflicting information from different colleagues as to why we hadn’t received our deposit- promised numerous calls back with updates which didn’t happen when we were assured everything had been sorted and despite having been assured all accounts of tenants had been cleared of any rent arrears they still held our deposit for weeks without any update. It took one of my housemates going in to the office and refusing to leave before giving us a date as to when they would finally return it. If you’re students or first time renters looking to rent through them be aware they will happily mess you around until you force them to act.
1/5
GoogleIt’s been two months since my tenancy end date and I have still not had my deposit. A group of us have been calling and emailing every day practically begging for our deposit back. It’s virtually impossible to get a call back when promised and at one point it was clear they were ignoring our phone calls as they had over 10 missed calls from us. When we do get through to them there is absolutely no progress being made and we seem to be brushed off every time. It took until today, where one of the tenants went to their offices and refused to leave until they released our deposits, they finally agreed and said it should arrive in the next couple of days, though I have no reason to trust that. I would avoid at all costs
1/5
GoogleReal dodgy company. I stayed here during my first year of uni 2018-2019. They stole my deposit as they claimed that they had to replace 5 damaged windows for £400. No evidence was shown of the broken windows and they only mentioned it once it came to the deposit return, a real joke of a company. I only came back to review these guys because they came up on a Google search. ANY PROSPECTIVE UNI STUDENTS/ TENANTS. STAY AWAY!!
Agent replied · 29 August 2024
We don’t steal anyone’s money Will. Your deposit was protected by a deposit protection agency. If you didn’t agree with any charges, you could dispute with them and they will have reviewed the evidence and found in your favour if there was not sufficient evidence. We work hard to look after our tenants and make sure any charges are fair.
5/5
GoogleI'm very pleased with my experience thus far. I've had to deal with hideous agents but so far, Purple Frog has delivered a great experience. I especially loved my experience with Cherlette or Sherlette. I can't even spell her name right haha but she's worthy of the mention. She showed me a property today and though it was not 100% my cup of tea, I'm willing to consider it because of her. She's amazing!! Informative, persuasive without being pushy and very humane!!! She is just right! Love it!! Also, shout out to Rob Moakes who scheduled my appointment. So hardworking, sweet and professional! I'm pleased with Purple Frog and would continue to use them.
5/5
GoogleIt was very nice having viewing with purple frog, Tom H. made us view all the properties and he is really a nice guys, and got a friendly nature.
1/5
GoogleWithhold deposits for no reason at all. Have to constantly chase them for any sort of communication, they always say they'll call back but they don't. The new manager in particular is awful at his job.
5/5
GoogleVery nice experience hayden was really helpful showing the house Overall great experience
5/5
GoogleRating only, no written review.
5/5
GoogleI was shown a property by Charlie, who was lovely. She was so friendly, accommodating and explained everything clearly. Charlie was even kind enough to wait for my friend who was lost trying to find the house, and her patience was appreciated. Charlie showed exceptional marketing skills alongside her friendly approach. I would recommend her, without shadow of a doubt, to other potential tenants!
5/5
GoogleHayden
5/5
GoogleCharlie is nice
5/5
GoogleCharlie is very nice 😊😊 …
5/5
GoogleCharlie she is really friendly👍 …
5/5
GoogleCharlie is amazing! Very kind and thoughtful!
5/5
GoogleCharlie is very friendly and helpful angent for us highly recommended
3/5
GoogleI really appreciated how diligent purple frog was about providing us with many different options. Overall we did experience some issues due to communication. We ended up losing money because the amount that we had to pay for a deposit was not communicated clearly. We also didn’t receive much of an apology about these miscommunications. However, they had a estate agent called Charlie who made our viewing experience really enjoyable. She was great fun and clearly made every effort to tend to our many preferences and requirements. She was super friendly!
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Questions about Purple Frog Property
Which Purple Frog Property office has the most reviews?
Birmingham has the most, with 762 reviews rated 4.4 out of 5, followed by Bristol with 562.
Where are the Purple Frog Property offices?
The three Purple Frog Property offices, by town:
- Birmingham: 189 Dawlish Road, Birmingham, West Midlands, B29 7AW
- Bristol: 134 Whiteladies Road, Bristol, BS8 2RS
- Nottingham: 363 Derby Road, Lenton, Nottingham, Nottinghamshire, NG7 2DZ
