5/5
Helen, Sarah, April - what a team! Still professional, friendly and efficient after 10 years.
Agent replied · 22 October 2024
Thank you for your comments Michael Barber (Director)
Trusted Agent profile
★★★★★
172 reviews across 2 offices and 2 platforms
PS&B has two offices, in Bognor Regis and Portsmouth. Together they have 172 reviews on two platforms, rated 4.1 out of 5 overall.
162
Reviews on Google
All 2 offices
10
Reviews on Facebook
All 2 offices
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PS&B's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Helen, Sarah, April - what a team! Still professional, friendly and efficient after 10 years.
Thank you for your comments Michael Barber (Director)
5/5
Nichola and Helen have dealt with various issues over the years and l have always found them to be responsive and thorough to myself and tenants when required.
Thank you for your kind comments, KR Michael Barber (Dircetor)
1/5
Would never recommend them to anyone! I can’t imagine how these people are still open and working bearing in mind their irresponsible and unprofessional staff! If you have issues with them while still renting wait until you move out ;)
Hello Jovita, I am sorry you have had an issue, if you would like to discuss this with myself I am happy to discuss. My email is michaelb@psandb.co.uk I am a director of the company. Kind Regards Michael
5/5
The team at PS&B are all very nice and helpful, particularly the Property Manager Nichôla Swan. She went the extra mile for me to provide some documents that I needed urgently. Everyone in the office are a pleasure to deal with.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your comments, I will ensure that this is fed back Kind Regards Michael Barber (Director)
5/5
We have used PSB, and their predecessors as our letting agents for over 25 years and they are very professional, and very knowledgeable. They are very good at keeping landlords up to date with changes in legislation etc.They also have a good team of tradesmen for servicing and repairs. Unfortunately, their accounts paperwork occasionally lets them down a bit, but this is a relatively small inconvenience..PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review Kind Regards Michael Barber (Director)
5/5
As a landlord, I deal with Helen Walden and Nichôla Swan at PS and B and they have been amazing often going over and above the basic requirements. Several of my tenants also speak highly of their caring approach, particularly when times are difficult. Being a landlord is not always easy and these two have taken a lot of the hassle out of our lives.PositiveResponsiveness, Quality, Professionalism, Value
Thank you I will ensure this is passed on Michael Barber (Director)
5/5
Great agency if you are looking for smooth and fast transaction of your flat/house application. They will always find a best accomodation for you. Always happy and friendly stuff especially Nichola Helen April and Sarah. Highly recommend this agency.
Thank you for your kind comments. Michael Barber (Director)
5/5
PS&B have managed the letting of my cottage in Bognor Regis since 2017. As I live in Hertfordshire I cannot manage the property myself so I've been really impressed by their service in placing our tenants, managing them, attending to repairs, and ensuring rent is paid on time. I've especially been pleased that they really do undertake regular inspections to ensure the tenants are looking after the property (many agents claim to do this but don't bother). I get regular contact from Nichola Swan sorting out any problems and others in the team when she's on leave. They've always been ahead of the game in ensuring the property conforms when legislation changes with timely advise emails to keep me informed I'd readily recommend their letting services to other landlords in Wset Sussex Phil BaughenPositiveResponsiveness, Quality, Professionalism, Value
Thank you for the kind comments. Kind Regards Michael Barber (Director)
5/5
This business has looked after our rental property since 2007 and I have always found them to be excellent. The staff are helpful, friendly and efficient and our current contact, Nichola Swan, has been particularly helpful recently when we needed renovation work done to the property. I highly recommend them.PositiveResponsiveness, Professionalism
Thank you. I will pass this on Kind Regards Michael Barber (Director)
5/5
PS&B have been looking after my property in Bognor for over 15 years. Helen and Nicôla have given me excellent service with professionalism at all times. Any problems have always been dealt with quickly and efficiently. I cannot fault the service. Thank you again to the team. Huge recommendations.PositiveResponsiveness, Quality, Professionalism
Thank you for your review. Kind Regards Michael Barber (Director)
5/5
Cannot recommend PS&B enough. Our exchanges with them are always positive, professional, helpful and sympathetic, from our initial viewings to current correspondence with Nichola. It is so lovely to have Nichola to talk through things with and ask questions. She is always professional and responsive and we really feel.that she does her best 100% of the time. Everyone at PS&B are lovely and so quick to try and help you. We have had terrible experiences In the past but PS&B have restored our faith in estate agents, so THANK YOU!!!!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the kind review, I will forward this on. Kind Regards Michael Barber (Director)
5/5
Rating only, no written review.
Thank you
5/5
Rating only, no written review.
Thank you
5/5
Rating only, no written review.
Thank you
5/5
Rating only, no written review.
Thank you
1/5
Have just spoken to l a called Sarah she was so rude and obnoxious not at all helpful is this called customer service (l don't think so) didn't want to listen to anything I say how can anyone employ people like this IMPOSSIBLE to have a conversation
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1/5
I do not recommend this agency, one thing says, and the other they do!!!!! I do not want this gas oven! I asked for gas-electric, that was agreed. But I received only gas oven. !!!
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1/5
Absolutely manipulative and disrespectful staff. I would have given them a negative score had I been able to. The agents are rude and obnoxious. They will demand a pound of flesh wherever they can. I had to bear with these soulless sharks for a year. I have started taking antidepressants due to their nefarious behavior. Steer clear of them or you'll regret it!
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1/5
They don’t call back...ever They don’t give feedback on offers you have made. They are completely disinterested in interacting with potential clients. We were looking to rent a property for our daughter and, subsequently, to buy a property in Brighton for letting. We wouldn’t trust them to rent anything we own - I wouldn’t touch them with a bargepole. Is that enough?
Hi Stewart, thanks for taking the time to review our lettings department. I’d like to assure you as a firm we aim to provide the best possible service to both existing and prospective clients, when a complaint/poor review is made the relevant steps are taken to ensure our high standards have been upheld. After reviewing correspondence with yourself and our lettings team we feel your claims regarding poor communication and disinterest in your situation are unfair and unfounded. We strongly refute the claim ‘we don’t call back ever’, but would be open to talking about the issues you feel you have faced whilst dealing with us, feel free to call me on 07761 511676 or alternatively, send me an e-mail at matte@psandb.co.uk. Kind regards Matt Eustace, Marketing Officer
5/5
Rating only, no written review.
Thank you
1/5
Rude obnoxious staff
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5/5
Professional Property Management Team
Thank you
1/5
They manage our block of flats, appalling amount of damage as they did not repair the roof for years, some of it has had to be rebuilt. All the flat owners complain about the fact they take the service charge money but have never done repairs, the place looks a mess now. Avoid this company at all costs.
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5/5
Great service from Jess and her colleagues, I would have no hesitation in recommending them. We have rented a flat from them over the last 18 months and nothing is too much trouble or effort for them 5*
I don't believe in luck, I believe in trust and understanding, I've been with Miss EVELYN JOSHUA for some YEARS and I've made a good amount of money with her simple strategies of trading. Meeting with her has been the best experience that has happened to me in the past few months and I'm expecting yet another payment from the broker. Scammers are everywhere but to find a reliable trader like Miss EVELYN JOSHUA is not an easy task and my advice for you all is to come over and join her. contact her directly on her WhatsApp:+1(804)391-9232 E-mail:evelynjoshua24trades@gmail.com
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Bognor Regis has the most, with 136 reviews rated 4.2 out of 5, followed by Portsmouth with 36.
The two PS&B offices, by town:
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