Trusted Agent profile
★★★★★
172 reviews across 2 offices and 2 platforms
PS&B has two offices, in Bognor Regis and Portsmouth. Together they have 172 reviews on two platforms, rated 4.1 out of 5 overall.
162
Reviews on Google
All 2 offices
10
Reviews on Facebook
All 2 offices
PS&B's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleI have visited your Bognor Regis office three times over the past two weeks, during the stated opening hours, but unfortunately, the office was closed each time. I have also tried calling, but I haven’t been able to get through. Is there any issue with the office? Is there another way to contact you regarding a property rental? I would appreciate an update. Thank you.
1/5
GoogleIt’s mid afternoon on a Friday and I have been trying for over half an hour to get a reply on the telephone. We rent a garage from parsons and until recently. we had no problem paying the rent by monthly standing order. However, their banking went awry and we had to set it up all over again. Now it’s happened again and I’ve had a threatening letter from the new bank telling me I’ll be charged interest if I don’t pay in time!!! WHAT. They mess up and I get threatened. Anyway, Parsons seem to have abandoned ship for the afternoon. I’ve tried every combination of phone extensions but no reply on any of them. Down on the beach are you all ladies? Well it is only 50 yards away from the office. I’ll save the rocket for tomorrow.
1/5
GoogleOur electricity has been cut off for over a week now and no response from numerous messages left for the property management team.
1/5
GoogleWe are owners and landlords of a flat in a building which this company are the managing agents. They took over the management last year and immediately more than doubled the service charges. Communication is very poor. Unanswered emails etc. Difficulty in paying service charges. No confirmation that it was actually received. Relieved that they are no longer going to manage our property.
1/5
Google⭐☆☆☆☆ As a leaseholder, my experience with PS&B has been extremely disappointing. Over a prolonged period, there has been a significant lack of communication and transparency regarding the management of our building, service charge funds, budgets and major works. Requests for information have often gone unanswered or have not been dealt with in a timely and satisfactory manner, leaving leaseholders feeling frustrated and excluded from decisions that directly affect their properties and finances. One of the biggest concerns has been the lack of visibility over how service charge funds have been managed and spent. Leaseholders have repeatedly requested greater transparency, clearer reporting and supporting documentation, particularly in relation to budgets, major works and expenditure. Unfortunately, obtaining straightforward answers has often proved difficult. The recent issues surrounding the company have only heightened these concerns. Many leaseholders have been left worried about the security of funds collected for major works and building maintenance, and have had to spend considerable time seeking information and reassurance that should have been provided proactively. Managing agents have a responsibility to act in the best interests of leaseholders, communicate openly and provide confidence that client funds and building matters are being managed appropriately. Sadly, based on my experience, this has not been the case. I cannot recommend PS&B and would strongly encourage anyone considering their services to carry out thorough due diligence and ensure they are comfortable with the level of transparency and communication provided.
1/5
GoogleI am extremely disappointed with the way my tenancy deposit has been handled. I vacated the property over a month ago and am still waiting for my deposit to be returned. Despite multiple follow-ups, I have only received repeated explanations about internal issues and delays, with no clear payment date provided. I understand that problems can arise, but tenants should not have to wait indefinitely for money that rightfully belongs to them. Communication has been poor, and there has been no satisfactory resolution despite my patience and cooperation throughout the process. I would strongly encourage the agency to improve its handling of deposit returns and provide tenants with clear timelines and accountability. Until my deposit is returned, I cannot recommend this service based on my experience.
1/5
GoogleAwful rude staff.
Thank you for taking the time to share your feedback. We are sorry that your experience hasn’t met expectations, I would appreciate the opportunity to understand the situation in more detail, please feel free to contact me on hello@psandb.co.uk so that I can look into this further. Thank you.
5/5
GoogleWe can't thank PS&B enough and in particular Jade & Lyndsay, for their services in dealing with the commercial sale of our property. We had tried a generic estate agent to get our property sold but had no joy. We wish we had discovered PS&B sooner! With PS&B's expertise in marketing Commercial Properties, they soon found us a buyer and we achieved a happy figure for it. Thank you Jade & Lyndsay! The Alford's
Thank you for your feedback. We are committed to delivering a high standard of service to all our clients, and we appreciate you taking the time to share your positive experience.
5/5
GoogleMy 97 year old aunt has rented a flat via PS&B Brighton office since 2019. She uses neither text nor email so all correspondence regarding payments is sent to me. I recently had cause to query a repeated charge error. I have to commend Will Ambrose of the Portsmouth accounts dept who speedily and efficiently resolved a historic misallocation of payments by going back to day 1. This must have taken considerable time yet his explanation and breakdown of the causes was crystal clear and left me feeling totally happy with the result. A prime example of under promising and over delivering. Sadly, the opposite of service from Hove property (block) maintenance over a water ingress issue reported 4 years ago. Still have no idea if it has been resolved through lack of feedback but plenty of over promising and under delivering.
Hello Tony. Thank you for the feedback. I will feed this back to the team. In terms of Hove block management if this is to do with PS&B then happy to look into. My contact is michaelb@psandb.co.uk. Kind Regards Michael Barber Chief Operations Officer.
5/5
GoogleAll of the ladies were extremely helpful and kind Emma who was the agent who showed us around she was extremely knowledgeable and Sarah, Dana, Nichola and Helen were all amazing A five star service from beginning to end brilliant and very professional
Hello Nadine. Thank you for the kind comments on the team which i will feedback on. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleWhat a great flat. Roomy and light and clean and all appliances replaced and working a treat. The team at ps&b treated me well. The vetting process was extensive but that assures me that they care about their property and want the best tenant. Emma, Sarah, Dana, Nichola, and Helen were professional, encouraging, and have responded to my concerns and questions with energy and urgency.Im a happy tenant thank you from Louise
Hello Louise. thank you for the kind review which i will feed back to the the team. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleThese guys took over from a previous company. It has been like night and day. They are professional thorough and business like. Exactly what is needed
Hello Viking Studios. Thank you for the kind comments. I will feed this back to the team. Kind Regards Michael Barber Chief Operations Officer
1/5
Google1 Star - Property Managers Enabling Misleading Parking Enforcement MISLEADING SIGNAGE - CHECK YOUR APPEALS Parsons and Sons manage this land behind Iceland/Mobility Shop on Queensway. They allow One Parking Solution Limited to enforce parking with deliberately misleading signage. CRITICAL: The signs display BPA (British Parking Association) logos, but One Parking Solution is NOT a BPA member - they're IPC (Independent Parking Committee) members. This matters because: BPA members appeal to POPLA IPC members appeal to IAS (Independent Appeals Service) Wrong logos = wrong appeal route = you lose appeal rights This is misrepresentation affecting contract formation. MY EXPERIENCE: 2 minutes 36 seconds stop for autistic child in medical distress Empty Sunday car park - zero impact Charged £100, escalated to £170 by debt collectors 6 months harassment from ZZPS/"GCTT"(fake bailiffs)/QDR Solicitors CONTACTED PARSONS & SONS MULTIPLE TIMES - ZERO RESPONSE. Not one reply to documented emails over 6 months. They collect management fees while refusing to manage. They ignore complaints about misleading signage on their property. They don't care that aggressive parking is damaging their own tenant businesses. IF YOU'VE PAID A FINE HERE: The misrepresentation may invalidate the contract. The misleading trade body logos affect your legal rights. Consider seeking refunds. TO PARSONS AND SONS: You're property managers. Managing is your job. Fix the signage. Respond to complaints. Or admit you're not actually managing this property. WARNING TO CUSTOMERS: Iceland and Mobility Shop are fine businesses - their property manager is the problem. Photograph everything. Check which trade body signs say vs which they actually belong to. Document the empty car park. Time your stop precisely. £170 for 2:36 in empty Bognor Regis car park behind a mobility shop serving disabled customers? Parsons and Sons enable this by refusing to manage their property responsibly. One star. Zero responses. Zero management. Zero accountability
Hello Tom. I will respond back to you if you are able to supply me your contact details. The parking enforcement company is not managed by PS&B and are independent agency. my email is michaelb@psandb.co.uk I am the Chief Operations Officer.
5/5
GoogleWe recently moved into our new apartment through PS & B We’re very impressed with the service from PS & B Bognor Regis branch,They were efficient, transparent, and always quick to respond to any queries. The process was seamless from start to finish. A special thanks to Emma for her kindness, professionalism, and constant support,she really made everything easier!, Highly recommended
Hello Vyas, thank you for the kind review. I will feed back to Emma. Kind Regards Michael Barber Chief Operations Officer
5/5
Google10/10!! Professional ladies. Got us flat very quickly and everything went smoothly. I give nothing but thanks to Bognor Regis Ps&B, Helen. Sarah, Dana, Nichola and Emma. Thank you
Hello Salim, thank you for the kind review. Kind Regards Michael Barber Chief Operations Officer
5/5
Google10/10, letting PS&B branch in Bognor Regis, ladies are so professional, friendly, very helpful. Thankyou very much to Emma, Helen, Sarah, Dana and Nichola, you are stars.
Hello Raimonda Thank you for the 10/10 lovely to hear. I will feed this back to the team. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleOur home-buying journey with PS&B was simply exceptional! After trying with several agents across Portsmouth, Jade and Lyndsay stood out for their professionalism, patience, and genuine care. Thanks to their dedication, we finally found the perfect home for our family, one that truly feels like “the best fit.” Their communication was always clear, timely, and reassuring, making what could have been a stressful process smooth and joyful. We’re deeply grateful for their support and would highly recommend PS&B to anyone looking for a trustworthy and outstanding estate agent team.
Hello Amodu, thank you for the kind review. I will feed this back to the team. Kind Regards Michael Barber Chief Operations Officer
1/5
GoogleI am disappointed with the racism and assault i get from M.K. He comes to my business as property management but he is trying to get in my private draws and assaulting my staff and my self. There is lack of communication as well he will not answer any phone or email just emails when he is coming for inspection then walks to shout around the shop. I am not happy with this at all and all my patience to this is leaving me.
Hello Mehmet. I am disappointed to read these comments M K is an experienced manager and as such I would like to investigate this further. Please contact myself on michaelb@psandb.co.uk to see what i can do. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleGreat to work with the team at PS&B Bognor, covering their property inventories. Sarah, Emma, Helen, Nichola & Dana all make it seamless when accessing the properties to inspect and ensure we have the correct keys/fobs. We couldn't ask for better teamwork from them, and they're one of our favourites to work with!
Hello Howard, thank you for the kind review i will feed this back to the team. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleVery good service and communication. On the ball at all times. Nichola, Emma, Sarah, Helen and Dana were very helpful.
Thank you for the kind comments
1/5
GoogleIf you are considering using this company I’d seriously rethink it . Overcharging for maintenance, when it’s not done , never answer phones or emails . Generally rude staff , just not convinced they know what they are doing . Will never use them again.
Hello Caroline, I am sorry you have had a bad experience with PS&B. If you would like to contact myself on michaelb@psandb.co.uk I can try and help you. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleRating only, no written review.
Thank you.
5/5
GoogleGreat letting agent, friendly, efficient, and always quick to help. Made the whole process easy and stress-free. Highly recommended! A big thanks to Coral, Emma, Sarah, Nichola and Helen.
Hello Tamim, Thank you for the kind review. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleWe rented through PS&B for just over 3 years and they were amazing! Nichôla was a brilliant property manager; if we had an issue she got it sorted as soon as possible which was greatly appreciated. Helen was also great and helped us a couple of times in Nichôla's absence. When moving, Coral and Emma were very respectful when bringing people to our home for viewings and they were also great in helping us to look for a new place to live. Many thanks to all the team. Highly recommend!
Hello Joseph. Thank you for the kind review. Kind Regards Michael Barber Chief Operations Officer
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bognor Regis has the most, with 136 reviews rated 4.2 out of 5, followed by Portsmouth with 36.
The two PS&B offices, by town:
