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Preston Baker reviews

4.6

★★★★★ Excellent

729 reviews across 4 offices and 2 platforms

www.prestonbaker.co.uk

Preston Baker has 729 reviews across four offices (York, Moortown - Leeds, Selby and Sheffield) and two platforms, rated 4.6 out of 5 overall. Preston Baker York has the most, 491. Checked 9 October 2026.

Google logo

4.6 / 5

723

Reviews on Google

All 4 offices

View Agents logo

5.0 / 5

6

Reviews on View Agents

All 4 offices

Reviews may appear on more than one platform. A review shared by several offices is counted once.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Preston Baker's four offices, most reviewed first. Each has its own page.

Latest reviews from every Preston Baker office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Angela sold my mums house which was a difficult time for me and my brother and we were reluctant to sell. However, Angela was very understanding and kind during and was very respectful in such a sensitive time. Thank you Angela.

P · 18 May 2026 · Preston Baker York

Agent replied · 27 May 2026

Thank you so much for your kind review and for trusting Preston Baker during what we understand was a very difficult time for you and your brother. We’re so pleased to hear that Angela was able to support you with understanding, kindness, and sensitivity throughout the sale of your mum’s house. Thank you again for taking the time to share your experience, and we wish you and your family all the very best. Best regards, The Preston Baker Team

5/5

Google

An Estate Agent that doesn't feel like one! Angela has been efficient, knowledgeable, helpful and assisted us in understanding and getting to know the property without any over-the-top hard sell. Our view was as a purchaser, but I know I'd be happy with her services as a vendor too.

Sarah · 14 May 2026 · Preston Baker York

Agent replied · 19 May 2026

Hi Sarah, Thank you so much for your wonderful review! We’re delighted to hear that your experience felt refreshingly different and that Angela’s knowledgeable and supportive approach made such a positive impression. Providing honest guidance without pressure is something we really value, so it’s fantastic to know this came across during your experience as a purchaser. Angela will be thrilled to receive your kind feedback. Thank you again for taking the time to share your experience, and we wish you all the very best in your new home. Best regards, The Preston Baker Team

5/5

Google

Great from start to finish. A real personal professional service. I would highly recommend them. No question was too much and they made the extra effort to fit in viewings to suit my schedule.

Claire · 12 May 2026 · Preston Baker York

Agent replied · 14 May 2026

Hi Claire, Thank you so much for your wonderful review and recommendation! We’re delighted to hear that you received a personal and professional service from start to finish. It’s great to know that the team’s flexibility and willingness to accommodate viewings around your schedule made the process easier for you. Thank you again for your kind words, and we wish you all the very best for the future. Best regards, The Preston Baker Team

5/5

Google

Samantha is a truly asset for the agency, she is there whenever we have any enquiry and she is always happy to help. Thank you all!

Stefano · 7 May 2026 · Preston Baker York

Agent replied · 7 June 2026

Dear Stefano, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

1/5

Google

Rating only, no written review.

T · 7 May 2026 · Preston Baker York

Agent replied · 7 June 2026

Dear T K, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

I have been dealing with property manager, Chelsea Odunlami, who is very responsive and diligent in attending to my queries on the property. Keep up the good work Chelsea!!!

SengGin · 7 May 2026 · Preston Baker York

Agent replied · 7 June 2026

Dear Seng Gin, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Chelsea Odunlami who is a Property Manager at Stirling Ackroyd's London Bridge branch has always impressed me with her total professionalism and clear no-nonsense approach to addressing each and every query and concern that arises. She will always voluntarily put in the extra effort in explaining matters via e-mail and phone calls and I would thoroughly recommend her and the team and her branch in managing tenanted properties.

Anish · 7 May 2026 · Preston Baker York

Agent replied · 7 June 2026

Dear Anish, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

Morgan Cox from Sterling Ackroyd did a great job with our tenants and ensuring the needs of both tenants and owners were met. He ensured the property was well looked after and dealt with the end of the tenancy superbly. Well done Morgan.

Rod · 7 May 2026 · Preston Baker York

Agent replied · 7 June 2026

Dear Rod, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

We rented our new flat via this Stirling branch. It was a very good experience. The whole renting process get handled very quickly. Thanks to our property manager Chelsea Odunlami any problem we have in the flat gets resolves very quickly too. Totally recommend the agency.

İlkim · 7 May 2026 · Preston Baker York

Agent replied · 7 June 2026

Dear İlkim, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

1/5

Google

Phoned twice to arrange a property viewing. Nobody called me back. If you regard yourselves as the best out there then heaven help all the other estate agents! Feel sorry for the property vendor as we were very interested in buying your house.

Graham · 30 April 2026 · Preston Baker York

Agent replied · 31 August 2026

Hi Graham, We are sorry that you had leave a review. Our customer hub dealt with your enquiry and passed it to the relevant agent, who unfortunately is on holiday and hasn't picked up your/our message. Our customer hub will be in touch to find an alternative day/time for you that the agent can accommodate once he has returned. Regards, TAUK

5/5

Google

Great viewing experience, didn't feel rushed and thanks for showing me around ☆☆☆☆☆

Michael · 17 April 2026 · Preston Baker York

Agent replied · 22 April 2026

Thank you, Michael, for your kind review. We’re really pleased to hear that you had a great viewing experience and that you felt comfortable and not rushed during your time with us, that’s exactly the experience we aim to provide. Thank you again for your feedback, and we hope to assist you further in your property search. Warm regards, The Preston Baker Team

1/5

Google

Worst agency in the UK. If I were you - I would stay away. Following a flood, we were thrown in the streets by the agency with no where to go. They refused to provide any alternative accommodation for us and refused to call us even though we reached out to several numbers, including the manager of the agent we were dealing with, the reception and head office. After telling us to book our own accommodation, they refused to reimburse us for the costs incurred even though we followed their instruction. It is now the weekend, we have nowhere to go as we cannot afford to keep paying for hotels, the agency refused to call us and told us we would have to figure out our own situation going forward. I have never come across such greedy, unprofessional and incompetent service. This company should not be allowed to be in business. We have reported them to the relevant redress scheme and taken legal action, which we are confident will be positive news. However, as a precaution, do not use their services for safety reasons. They do not follow the law. The complains teams have told us they will get back to us in 3 weeks time so you cannot even reach out to them. This has costs us thousands and not to mention the mental burden. Stay away

Hafsa · 7 April 2026 · Preston Baker York

Agent replied · 7 June 2026

Dear Hafsa, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you. Best regards, Customer Care Team

5/5

Google

Rating only, no written review.

Konstantinos · 7 April 2026 · Preston Baker York

Agent replied · 7 June 2026

Dear Konstantinos T., Thank you for the great review of our Stirling Ackroyd London Bridge team. It's fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team

5/5

Google

lovely

LEONARDO · 7 April 2026 · Preston Baker York

Agent replied · 7 June 2026

Hi Leonardo, thank you for your 5* Wishing you all the very best - Customer Engagement Team.

5/5

Google

Claudiu from the London Bridge office was super helpful; he made sure to send me the offer documents and to contact the landlord the very same day I viewed my new flat to get the process started as soon as possible. He answered any questions I had about the property and about the whole process and made sure to include all my requests in the final contract.

Luka · 7 April 2026 · Preston Baker York

Agent replied · 7 June 2026

Dear Luka, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

I've had a great experience the past year with my Property Manager, David Umney. David is definitely one of the best property managers I've had, his response time is excellent, he ensures everything is resolved and has a lovely manner. Thanks so much for your help David!

Abigail · 7 April 2026 · Preston Baker York

Agent replied · 7 June 2026

Dear Abigail, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

Chelsea Odunlami was fantastic to work with. Professional, responsive, and genuinely helpful throughout the entire process. She made everything smooth and stress‑free. Highly recommend

Ed · 7 April 2026 · Preston Baker York

Agent replied · 7 June 2026

Dear Ed, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Absolutely outstanding service from start to finish. The team at Preston Baker made what could have been a stressful process feel smooth and well-managed throughout. Communication was excellent, with regular updates and clear explanations at every stage. The agent we worked with was professional, knowledgeable, and incredibly supportive always going above and beyond to ensure everything stayed on track. Their persistence and attention to detail really stood out, especially when dealing with challenges in the chain.

Abujor · 1 April 2026 · Preston Baker York

Agent replied · 22 April 2026

Thank you so much, Abujor, for your fantastic review. We’re delighted to hear that your experience with Preston Baker was such a positive one. Moving can often be a stressful process, so it’s great to know that our team was able to make things feel smooth and well-managed from start to finish. Your kind words mean a lot to us. We always strive to keep our clients fully informed and supported every step of the way, so it’s especially rewarding to hear that this made a difference for you. We truly appreciate your feedback and wish you all the very best in your new home. Warm regards, The Preston Baker Team

1/5

Google

THE RUDEST ESTATE AGENT I HAVE EVER COME ACCROSS IN MY LIFE! Usually you would expect to be welcomed to to a property you are looking to buy, invited to park on the drive so you can see what it would be like to live there. Not Claudia Romano, who arrives 1 minute before the appointment, shouting out of her car door, "I'M THE ESTATE AGENT SO I GET TO PARK THERE!". And then, once we have driven around and finally found somewhere to park, has the cheek to tell us that we're late and we will not have a full appointment - when we were there first! Prospective sellers - avoid at all costs!!!

Steve · 31 March 2026 · Preston Baker York

1/5

Google

AWFUL agency. They DO NOT leave you alone. They do not unsubscribe your details - they will email, call and text you forever and a day once you give them a contact. All they do is simply email/call you from one of their other agents. I have reported them to the ICO multiple times but nothing is done.

Jordan · 18 March 2026 · Preston Baker York

Agent replied · 24 March 2026

Hello Jordan, We completely understand that receiving contact after asking to be removed from communications would be frustrating. However, that is not what has happened here. You replied to one of our property emails stating you were “VERY interested” in a house in Tadcaster and asked us to contact you, providing your phone number in the process. Naturally, when someone contacts us asking to be called about a property they say they are very interested in, we will attempt to respond to that enquiry. Following that call, you then complained about being contacted, despite the fact that the enquiry and request for contact came directly from you. For clarity: The contact made was in direct response to your own enquiry asking us to call you. We have not continued to contact you since. We take data protection and ICO regulations extremely seriously and operate strict processes to ensure people can unsubscribe or be removed from communications at any time. If you no longer wish to have any interaction with Preston Baker, we of course fully respect that and wish you all the best with your property search elsewhere. The Preston Baker Team

5/5

Google

Chelsea Odunlami was prompt in responding to my request, despite the challenge of looking for contractors that meet the new insurance requirements of our flat. The contractor itself was timely, the repair of the cabinet was swiftly done, the workplace was left tidy, and the job was discharged with minimal disruption to our household.

Allergic · 7 March 2026 · Preston Baker York

Agent replied · 7 June 2026

Hi there, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Very grateful for Samantha for sorting out people to come and fix parts of the cabinet so quickly and effectively

Louis · 7 March 2026 · Preston Baker York

Agent replied · 7 June 2026

Dear Louis, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Morgan has been a pleasure to work with, always super helpful and responsive - thanks all for making our tenancy so smooth!

Christine · 7 March 2026 · Preston Baker York

Agent replied · 7 June 2026

Hi Christine, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Chelsea is the most helpful lady I have encountered here, she is efficient and gets things done, really stands out.

Xueming · 7 March 2026 · Preston Baker York

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Preston Baker

How many reviews does Preston Baker have?

Preston Baker has 729 reviews across its four offices, rated 4.6 out of 5 overall: 723 on Google, 6 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.

Which Preston Baker office has the most reviews?

Preston Baker York has the most, with 491 reviews rated 4.5 out of 5, followed by Preston Baker Moortown with 122.

Where are Preston Baker's offices?

Preston Baker York, 99 Walmgate YO1 9UA; Preston Baker Moortown, 3 Shadwell Lane LS17 6DP; Preston Baker, 1 New St YO8 4PT; Preston Baker Sheffield, Blenheim Reach, 861 Ecclesall Road S11 8TH.

What do sellers say about Preston Baker?

3 reviews from sellers, rated 5.0 out of 5 on average. For example, Richard wrote: "I used this agency to sell my parents house. They turned up on time to view the property and from the beginning were attentive and professional. I had a total ..."

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.