Trusted Agent profile
★★★★★
200 reviews across 2 offices and 3 platforms
Poole Townsend has two offices, in Kendal and Barrow-In-Furness. Together they have 200 reviews on three platforms, rated 4.6 out of 5 overall.
173
Reviews on Google
All 2 offices
23
Reviews on Facebook
Business-wide
4
Reviews on Trustpilot
Business-wide
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Poole Townsend's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWhilst dealing with the staff at Poole Townsend I was always treated with respect and courtesy. I cannot speak highly enough of the girls that helped me through often difficult periods and details that I am not conversant with. I cannot praise them all highly enough. I would not hesitate to recommend dealing with Poole Townsend. My gratitude to you all Ladies.
5/5
GoogleWe used Poole Townsend to sell our house earlier this year while we were overseas. They were very responsive to emails, kept us updated throughout the process and went out of their way to help us. The sales and legal team were very professional and efficient, ensuring that everything went smoothly. A couple of the staff went above and beyond what was expected to help us with some of the issues that we had during the sale during COVID and we were very grateful for that. We thoroughly recommend Poole Townsend.PositiveResponsiveness, Quality, Professionalism
5/5
FacebookFantastic experience selling my house through Poole Townsend - They took the hassle out of the whole process!! Their team arranged everything and kept in touch with me every step of the way - painless !! I won't go with anyone else buying or selling !!
Thank you Paul, would you mind if I shared your review? Leonie.
5/5
FacebookPoole Townsend are exceptional in all they do. They sold my property in Dalton, recommended homes to my father when he was moving, sold my mum's house and I can highly recommend, in fact I ALWAYS recommend as after a week of my recent property being freshly on the market with Poole's it sold! Thank you! Thank you! Great Team! Well Done!
1/5
GoogleRating only, no written review.
Hi David, We are sorry that you had a negative experience with us. We would like to understand your situation better and find a fix. If you wouldn’t mind contacting us on 01229 811811 at your earliest convenience, it would be greatly appreciated.
5/5
Googlei have used Caroline and her team for few years now.they have never let me down,always show great service and know how to look after their customers.i would even go as far as them making dreams come true for me..thanks as usual
5/5
GoogleRating only, no written review.
5/5
GoogleFantastic service. Staff are so helpful. Cannot fault them. 100% reccomend Poole Townsend.
5/5
GoogleBought and sold my properties with Poole Townsend. Professional,seamless service. Highly recommended.
4/5
GoogleOn the whole very pleased with you selling our house. As it was a one way sale it was quite straight forward. The reason why I haven’t given 5 stars is because there was a mistake in the written details of the house. And a couple of times after ringing and leaving a message no one got back to me . Very nice staff friendly and helpful, apart from one member of staff who showed people round in about 2 minutes and didn’t seem to know much about it ,
5/5
GoogleMany thanks to all the staff at Poole Townsend in Kendal. Ours wasn't the most straightforward house to sell but they persevered and we got there in the end. One particular point of praise is the communication received from Poole Townsend throughout the process. I could not have asked for a better service.
5/5
FacebookPoole Townsend succeeded where 2 other estate agents failed. I can't thank you enough for everything, a personal thankyou to Georgia she really is a credit to your team always there to listen to my never ending questions , thank you for everthing and your reassurance through out our bumpy process.
5/5
FacebookI was very impressed with the service I received throughout the sale of my property from evaluation to completion. The agents were always very friendly, helpful and approachable. I would definitely recommend.
5/5
FacebookNice, polite friendly staff and agency in general, always happy to answer any questions, I highly recommend them 👍.
4/5
GoogleRating only, no written review.
5/5
GoogleBest estate agents in the area lovely and kind you just need a nice and furnished house to go quickely
1/5
GoogleNice staff but very slow service. Do not use if you want anything happening quickly
5/5
GoogleVery easy for me to leave a 5 star review having recently purchased a new home for me and my family through Poole Townsend in Kendal. A special mention to Carol, Cally and Becky for putting up with me throughout the process and making what can be a stressful move really quite fun. Very lovely and approachable people. Having dealt with several agents in the local area previously I have to say the service received from Poole Townsend was far superior. Thanks again.
1/5
FacebookSolicitor was always too busy and never researched anything. We did most of the work for him and as soon as the court day was over he kept bumming us off and didn’t follow up.
Thanks for sharing, I must say your posts are lovely and interesting, but we're not friends on Facebook only on this page. I tried sending you a friend request but didn't seem to go through. Kindly click on my profile here on this page to send me a request if you don't mind thank you🙏🙏XOXOXO
5/5
FacebookPoole Townsend have been a pleasure to deal with during the selling and buying of our properties both recently and over the previous years. The staff are friendly and knowledgeable and kept us up to date throughout the process. I would definitely recommend them to anyone wanting to sell their property in the area.
5/5
FacebookI wanted to say how impressed I am with the service we received from Poole Townsend when selling our daughters flat. After a terrible experience with another local estate agent and the property sticking on the market for over a year, we moved to Poole Townsend who secured a very quick sale. The negotiators kept us updated every step of the way and the solicitors worked very quickly. I would definitely recommend them to anyone wishing to sell in the South Lakeland area.
5/5
FacebookVery impressed with the Kendal team from the initial valuation with Nikki, to the superb photography by Craig, quality brochure, and excellent friendly service from Cally, Becky and Carol in the office. Keep up the good work!
1/5
FacebookI don’t often review many things but Poole Townsend seemed oblivious to my situation. After being on the housing market for a number of years with Poole’s. I decided that after a whole twelve viewings (which am assured is a lot) and comments of modernisation being required. Combined with the continual insistence from Poole’s to lower our asking price I decided to redecorate. I temporarily withdrew the house from the market and saved my money and began redecorating which took me over a year to complete. On my return to the market I was informed that I would need a new evaluation of the property due to the length of time off the market. I could appreciate the need for it the house had been on the market for years and things had changed. I had noticed other properties similar to my own had stagnated. The market had slowed down in my area and I knew the implications of this and understood that Poole’s and myself would have to lower the asking price. On the day of the evaluation I was prepared to see some facts and figures and be given some examples of why the property had to have a lower asking price. However the appraiser had a different strategy this was to find the negatives in the property for example. The substandard decorating in some of the rooms, outdated rooms, Age of appliances and the list continues with the only redeeming fact being the one thing out of my control which was the size of the rooms. I found this approach to be insensitive and derogatory. Then with a pleasant smile removes ten thousand pounds from my original asking price. However what was strange was the perplexed look on the appraisers face when I defiantly defend my original asking price. At least the final comment from the appraiser was something that we could both agree on “Poole Townsend is not the estate agents for me”. This was my own experience with Poole’s everything is fine until you become a burden. Then it’s comply or be removed.
5/5
FacebookWould highly recommend Poole Townsend if you are looking for a rental property. The lettings department at Ulverston couldn't have been more helpful and everything was completed in the timeframe we expected.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Kendal has the most, with 120 reviews rated 4.7 out of 5, followed by Barrow-In-Furness with 107.
The two Poole Townsend offices, by town:
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