5/5
GoogleRating only, no written review.
Trusted Agent profile
Poole Townsend estate agents in Kendal and Barrow-In-Furness
★★★★★
200 reviews across 2 offices and 3 platforms
Poole Townsend has two offices, in Kendal and Barrow-In-Furness. Together they have 200 reviews on three platforms, rated 4.6 out of 5 overall.
173
Reviews on Google
All 2 offices
23
Reviews on Facebook
Business-wide
4
Reviews on Trustpilot
Business-wide
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Our offices
Poole Townsend's two offices, most reviewed first. Each has its own page.
Latest reviews from every Poole Townsend office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleExtremely helpful and informative.
1/5
Googlenot acceptable to be selling a house with exposed wiring. if that was live it could kill somebody or cause a fire. looking at the wires its been like that for years and nobodys done anything about it, dont you guys have inspections for this purpose?
Agent replied · 10 October 2026
Properties for sale often have to be sold as seen, but live wiring would certainly cause us concern. Please could you pop us some more information on this to enquiries@pooletownsend.co.uk Thanks.
3/5
GoogleShocking conveyancing, took 18 weeks for a cash buyer, no chain, same solicitors on both sides (which was pooles) and no serious problems. My solicitor was so slow, no advice on any legal issues. Can't fault pooles sales negotiators, they were the ones who had to push the solicitor to communicate with me and even that didn't work. I don't recommend Poole Townsend solicitors.
5/5
GoogleExcellent service very efficient and professional
Agent replied · 10 October 2026
Thank you for your review Sharon.
5/5
GooglePopped in to ask for some help to find some accommodation the team were happy to help and really professional. 👍 …
5/5
GoogleReally helpful and very efficient. I recommend using the letting service at Poole Townsend
5/5
GoogleReally help with my case and didn’t have to worry about chasing things up 👍 …
5/5
GoogleRating only, no written review.
5/5
GoogleJust look round for any interesting properties
1/5
GoogleThis morning I received a text message reminding me I had a viewing that day. I duly went to the viewing and waited outside the property in torrential rain for 15 minutes. I rang the office to see where the agent was. Oh it's ok they'll be on their way we know you have a viewing they said. Another 15 minutes passed and I rang again as the agent still hadn't turned up. They said they would phone the agent and ring me back. They rang back to say Sorry the viewing has been cancelled as the owner has accepted an offer!! How about letting me know not sending text messages to confirm the viewing. It seems the news hadn't gone round the office that the property had sold said the woman on the phone. I had presumed they had computers. The inefficiency was astounding and then to find out the property went for less than the asking price. I had already decided to offer over the asking price. Then to add insult to injury I had to lose out financially as well as I had to cancel a work appointment. To say I'm angry is an understatement.
1/5
GoogleNever answer the phone, they always seem to have a million a one questions to ask when trying to talk to someone or when you email them more do they get back to you when you have answered all the millions of questions..... JUST ANSWER THE PHONE.....
5/5
GoogleI have worked with the lettings team at Pooles for many years. Excellent people to work with and always super helpful. Very organised and good communication skills Five stars from me.
1/5
TrustpilotZero communication, zero strategy, zero guidance
We listed our house for sale with Poole Townsend in September 2025. Had a bad feeling from the start when we were unhappy with the majority of their photographs and ended up using some of our own. Staff we met were awkward and not forthcoming with guidance or support. During the 5 months we were with them we had no communication from them except the few times they called to request a viewing. I complained to the manager that we were unhappy and felt that they were not doing anything to promote or sell our property other than sticking it on Rightmove. He promised he would do a full review of the listing, look at changing the photos and giving it a general boost and ensure the staff gave us regular updates . Four weeks later none of this has materialised. Today I emailed to tell him we were withdrawing our property to use a different agent in light of the aforementioned. He gave zero accountability for failing to do what he said he would and seemed to suggest it was just the market. To be honest I'm glad we didn't sell with them as it would have been galling to say the least to have had to pay them commission for the absolute bare minimum that they have done. Do yourself a favour and avoid.
5/5
GoogleAll staff at Poole Townsend are very kind and quick to give responses to any queries. Much appreciated for our last minute move.
4/5
GoogleRating only, no written review.
5/5
TrustpilotHouse Sale
Used Poole Townsend recently to sell a bungalow and the legal team for the selling and buying of another property. From the initial valuation visit I have found the team to be professional helpful and friendly. The presentation and the photography were first class. I was kept informed at each stage and completion arranged on designated date. Excellent service all round and I would definately recommend.
5/5
GoogleFantastic service from start to finish. Everything went like clockwork. Huge thank you to Morgan for making this a stress free process. We bought our property from Pool Townsend a decade ago, such a lovely feeling now selling with them. Full circle!
5/5
GoogleFrom start to finish Poole Townsend we're excellent helping us to sell our house. Very fast and efficient service, professional and superb presentation of our property online. They are friendly, amazingly helpful and extremely good at what … More
5/5
GoogleSuch an easy transaction. Kept up to date with progress every step of the way. A pleasure dealing with the very professional, friendly, helpful people at Poole Townsend. A great big thanks to you all. Keith and Sheila Lawson
5/5
GoogleI can only say we had an excellent service at all times. Thoughtful and considerate all the way through, and would recommend you to anyone.
5/5
GoogleExceptional service from Poole Townsend, my experience is specific to Elliot as he was my point of contact and went above and beyond to ensure clear and consistent information was both provided and relayed to other parties. … More
5/5
GoogleMy partner and I used Lyn and Fiona for our initial mortgage and again for a recent remortgage. They were both knowledgeable, fast and efficient when finding a great deal for us and did a great job meeting an urgent deadline. I highly recommend them and we will be back in the future. Thanks both!
1/5
TrustpilotSeller Beware
If I could give a zero star review I would. Initially I was impressed by the sales approach but learned over time that the bluster of the selling approach did not manifest into a successful sale. The communications was lacking throughout, the advice terrible and no strategy to sell your property. With such as long tie in period your hands are tied until the 5 month period has passed. I would not recommend PT as a selling agent. Seller beware.
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Questions about Poole Townsend
Which Poole Townsend office has the most reviews?
Kendal has the most, with 120 reviews rated 4.7 out of 5, followed by Barrow-In-Furness with 107.
Where are the Poole Townsend offices?
The two Poole Townsend offices, by town:
- Barrow-In-Furness: 69-75, Duke Street, Barrow-In-Furness, LA14 1RP
- Kendal: 2 Market Place, Kendal, LA9 4TN
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